rooms were simple, but lovely; the garden and pool was very sweet and the hosts were very gracious

the pool was lovely and it was so nice seeing paloma the dog and cleopatra the cat

no sun reached the pool area so no real chance to sit in the sun.

the garden with the small swimming pool has a wonderful atmosphere, especially in the evening and the owners even ordered us a hot

very nice hotel with a beaufiful garden, small pool and kitchen

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

plenty of space to chill out at - the pool, the kitchen/common room, the terrace

the pool looked great

kitchen and living area plus pool were

there’s a lovely little pool downstairs with a great mix of people of all ages and a gorgeous rooftop terrace with a

hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

location, beautiful garden with a small beautiful pool area

the pool was darling in the courtyard super cute to the staff made it over the top they were super

nice court yard. cute refreshing pool

if you can raise the temp of the pool water a few degrees that would be so wonderful.

food at the pool restaurant is poor - avoid, so are the drinks

pool chairs always

pool dj was annoying

the pool wait staff were excellent (especially alan) the restaurant wait staff were excellent and

busy noisy pool.

great pool and bar area, clean rooms, roomy bathrooms

nice pool very clean good drinks

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

pool filter was not working until checkout day

after hours bar when pool bar closes

lovely pool and relaxed atmosphere

clean and quiet

good breakfast, friendly staff, great location, comfortable bed, great pool area, quiet.

en though there was loud music across the street), surprisingly large pool and shaded area to lounge next to it, friendly helpful staff

beautiful garden with big swimming pool in the middle of the centre of cozumel

location, outdoor area, breakfast and pool

breakfast was poor and swimming pool not useable

the pool is big

it was nice having the swimming pool

enjoyed hanging out by the pool in the evening

that was a jackpot gem and the pool is cristal clear

rooftop view with infinite pool

very good breakfast on the roof with a small pool

we loved the roof top pool and the breakfast on the roof with view was amazing too

great staff. great location near the center. the rooftop pool is nice to relax in the afternoon.

pool is great especially for kids

also beautiful pool area and a lovely bar

staff was fantastic, breakfast excellent, pool was stellar and the view sitting at the pool was wonderful

great views from pool and patio

hammocks a plunge pool a palapa and a nearly private beach what more could you want

we had a late return flight and they let us stay well into the afternoon to eat and enjoy the pool

atmosphere, staff were amazing, pool was relaxing and warm, tv had both english and spanish movies all the time, right across from

layout of pool, activities, lighting at night was lovely

love the people, beach, food, pool, comfortable clean rooms with nice hot water and good air conditioning

pool was super large, food is excellent and the little reef off the beach was enjoyable for

book thinking that this hotel didn't have a swimming pool

nice pool

awesome breakfast and pool a block away that you can use at their sister hotel

pool was tiny and in lobby and not at all a place to relax or swim it s just for looks and filled

view from the pool area, warm pool, great location

amenities - pool area can be a bit noisy in the day, due to entertainment

noise from the pool is very loud

confusion with the difference between pool towels and room towels

pool area is big with lots of places to sit

i also enjoyed the large pool and the snack bar beside it

beautiful roof top pool and comfortable room

the rooftop with the chillout area and the pool was super nice and you had a great view over the harbor

lovely rooftop with a great view and cute little pool

the rooftop pool is refreshing to have, though there isn't a bar

i liked the pool, nice view from the

the pool is clean

good pool

they offer basic accomodation for a great price, and the hotel even has a small pool, perfect place to meet other guests

the pool area was brilliant, and the colour scheme of the whole property was stunning

location, nice pool, big room with a big bed, staff agreeded to keep our luggage before the check-in, fast wifi,

wonderful clothing-optional terrace pool zone and friendly staff

also, the pool was super nice, as during the quarantine was not allowed to go to the beach

the pool is nice and the way they have the hammocks and lounge area

the rooftop pool is just awesome for sunsets

environment, the pool, the location and the best of all was the vegan restaurant with a superb menu

the pool was nice for a refreshing dip

case of emergency there would be no one to assist and also there was a lot of people and noise in pool area at 3am one night (i was in room 11 right next to it) for a while and there was no

small but great pool with sunloungers and resident iguana

the outside area is inviting and the pool area is perfect to rest

water in the pool felt dirty, kind of like gluey

room service every day, spacious rooms, friendly staff, they clean the pool multiple times a day as well

the hotel is very clean and has a small, but nice pool

room next to a cool little pool

the pool and common areas were nice! great staff and location

everything: location, the swimming pool, staff and breakfast

pool on roof,have stayed many times for 3 months stay

the pool area is super nice & clean

excellent location and amazing view from the rooftop pool !!!!

sight parking, great central location, delicious breakfast, friendly staff, beautiful rooftop pool area

location and great service with a great breakfast and friendly staff great rooftop pool with good views of the

the center but still quiet, the stuff is excellent and sweet, great shower with hot water, cute pool

pool looked small, but was adequate as i got used to it

the staff was very friendly, the area around the pool well maintained an cosy and our room felt like a ballroom

nice garden with a pool (but we didn't use it)

great location, friendly staff, property inatallation, pool clean

dirty pool in evenings

breakfast, pool, away from tourists

grounds with great pool and super cute motorcycle swings made out of tires

a big pool and a nice terrace to take some drinks

pool was a little dirty

overall was a great location and the pool was absolutely fabulous

nice pool

pool was very nice and they even book you a scooter if you ask

the pool was also nice

nice pool

attention to detail, the bar area, breakfast area, roof top with view and pool, the privacy getting in and out, the awesome bartender ivan, the gorgeous girl at reception

newly renovated rooms, bathroom, cleanliness, rooftop pool, staff, location

breakfast not included. no pool.

although, the hotel has no own swimming pool, you can go to another hotel more up north and use their facilities for free

staff - good located close to the ferry-station (5min by feet) and restaurants - comfortable pool-area on the roof (you get extra towels for the

the hotel is brand new, excellent facilities, big room, infinity pool

close to many good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first floor and undercover secure

pool was small no pool towels were available

pool and restaurant

pool could be warmer during the cooler months

outdoor pool and view are really beautiful

beautiful view, great staff, intimate, nice pool.

clean pool

quiet hotel with beautiful grounds, nice pool and patio furniture

the pool area is a bit shabby and could do with a clean up

the pool was clean and nice to relax in

gardens and pool area are lovely and very well kept

the pool to cool off and hot tub to warm after dive, nice

they also have a really nice pool area to relax

i love the location, the pool & the staff. i booked for 1 night and ended up stay 6!

the garden and pool area are also lovely and a good place to “live la vida chill”

we loved the hotel, the ambience, the pool, the restaurant

staff amazingly helpful, great pool

staff are friendly and the private pool was great

would suggest more chairs around pool area and that the chairs at the beach would be set up earlier than 11 am

cool motel with a pool and neat courtyard

property, incredibly clean and comfortable very nice & spacious rooms (lofts) and pool as well the staff (josue) was incredibly nice and helpful providing us with all we needed

hat a very good time at casa cielito, it was clean and the pool outside was perfect

the room was big and comfy. the swimming pool was lovely. the best part was the host ud83dude0a

great bedroom and swimming pool

there is a private area in front (a few steps from the pool and restaurant) where you can swim with a lot of fishes and other marine life

pool

the pool was nice as well as happy hour each evening

grounds are really pretty with a cool little bridge to the ocean and a pool by the water

perfect area easy pick up for diving! great pool and staff! luis and santos was the best!

excellent value, food was great, all clean and pool was great

not at all. restaurants and pools everywhere! loved it!

the beach was almost as close as the rooms. great to have an adult only pool!

realize with covid being short staffed can't be helped so just brought our suits and went to the pool/beach/bar

the food and the pool

very relaxing pool and beach area with good snorkelling and 20 min walk to the city centre with good restaurants

good location next to the sea with seaview nice pool and their own sandy small beach on the cliff next to the sea

the private pool, mini

comfortable bed, great balcony, nice pool/chairs, ladders to get in and out of water

the facilities were awesome and the pool and the access to the ocean was absolutely amazing

don't have selection on drinks like others hotels,and the water pool is cold,you need music in the pool area

very clean and modern. the position just on the sea, the breakfast area and the pool

internet is weak in the hotel rooms, works better in the lobby or by the pool

pool area is great and perfect for snorkeling or

loved the view from the infinity pool - also we ince had lunch there, the food was amazing

beautiful room, modern and comfortable. pool is beautiful, super relaxing

approach, very friendly staff, picturesque swimming pool area, delicious drinks and food

the pool, the hot tub, the vibes, the view. everything

property is amazing - from infinity pool to design attention to detail throughout

to the ocean, direct ocean access with good snorkeling, very friendly staff, nice lounge and pool area, breakfast was good (try the pancakes

there were no railings to hold onto getting into any of the pools for

t?s say), older guests.

to the amazing pools, the infinity pool, the restaurant, breakfast, and jacuzzi with warm water to see the sunset

the infinity pool

e infinity pool) - and it s own reef for amazing snorkelling

had originally booked the cheaper room with pool view, but the room was disappointing and overlooked a roof of an adjacent building

the private beach and infinity pool were amazing

areas for snorkeling where we saw pretty fish and interesting corals, and very nice infinity pool right next to the ocean

the gardens and beach front -a natural ocean pool of transparent waters- are beautiful, a paradise, the service outstanding and to the maximum

property was beautiful with a private beach/cove that was easily accessible from the pool area

roof top pool was my favorite

position, all the room looking the ocean , very nice pool and sky deck pool free

the pool next to the beach is huge

swimming pool was

bad dj at the pool, it ruined the mood

suggestions for improvement would be to re-tile the explorean pool

small pool few facilities had to use neighbor hotel all the time

fiesta americana pool was closed and we were not

the pool at the explorian needs a lot of work, it is supposed to be an infinity pool and needed about 8

pool is heated and staff were friendly

the pool is stunning and the views were impeccable

the pool bar was closed down no refrigerator in room no access to cold water to drink

by israel, carlos and other staff that were really nice to us and when we were at the beach area, pool area they made sure we felt welcome

pool bar was closed

the beach, pool and resort. nice place!

also did not like babies with diapers on in the pool

pool was nice and clean

fresh coconuts, special meals, preferred seating, et al aaron - constantly on the move around the pool and quickly by your side to serve awesome beverages manuel - flambeed bananas at the mexican

super friendly staff in an amazing location. really great facilities/pool and food.

loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage

if you're adult-only, most of the child-oriented activities/pool are self-contained

the pool was beautiful and the drinks were delicious

lovely setting and beach. good food, service and bars lots of fun things to do. adult pool.

spacious rooms. pool and the location

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

as for the beach and pool

clean, luxurious. nice pool and beach front area.

we loved the pool and beach- all the staff was very accommodating

the pool is very small and there is no ocean view

sewer system underground, was so bad in certain area around the bathroom next to the swimming pool

we had an amazing room, with a beautiful view of the pool and ocean

swim up pool was kind of cold because our area was in the shade so having a spot in the sun would have been

room allowed us to swim straight into the pool from the patio

wish people couldn't smoke at the pool but outside of that no complaints!

the french restaurant

child pool was closed for renovation but they did it fast so we can use it after half of our staying

the hotel has many nice pools, activity areas and a pool for children

our elementary-aged kids loved the pools, water park, activities, music, and action and we felt safe letting them move about the

kids had so much fun everyday with games by the pool, easter bunny, movie night, and of course the pirate water park

had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities

the beach and pool are beautiful, the food is delicious, drinks are refreshing, no complaints

we enjoyed the nightly shows and liked the pool right on the beach

close to swimming pool

right next to the beach located a large pool with fresh water and kiosk with drinks

a later pool and bar closing time.

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every morning was some checking

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the sea was great

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and jacuzzi only a few meters from the sea

we used the spa for a swedish massage, it was amazing

pool, vegan tacos, vegan breakfast

not your typical all-inclusive

beautiful private beach, saltwater swimming pool, and lots of places to hang out

the pool layout was a little odd but i m just nit picking

very good sunbeds clean pool, public bathrooms very friendly

i loved the foam party in the pool this year, it was great

the pool, the beach, food pretty much everything

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

staff, attractions, free activities on the beach and pool.

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

the pool is small but nice and refreshing

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool was dirty

great pool area, very good restaurants, great staff. nice rooms

also there was many people slip on the pool area due to

small pool was shaded so the water was cold

cozy and chill, a nice place for relax, definitely an amazing place, it also include a small pool which is comfortable

in the middle of all the action, chill by the pool or on the beach lounging with excellent service all within moments

location, staff friendly & helpful, great a/c, all rooms ocean & pool view, only steps to the beach and 5th ave

friendly staff, nice pool on the property

big room, water in the pool was warm, great ac and nice staff.

pool

we asked if we could leave bags and swim in pool in the afternoon as we had a late flight it was no problem until they suddenly said we had to

let a guest play boom box like music by the pool till 4am and after

noticed outside around pool was never cleaned booked through booking

pool is quite small - would be a bit awkward if many people wanted to use it at the same time

the pool and patio area was really not very appealing, but we spent our time on the beach and enjoyed

smallish pool

no one was in the pool (why would you

not a dislike, but the pool is a little underwhelming. it is clean however.

specially in the restraints by the pool seemed annoyed frustrated or mad

the pool, my kid love it

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the outdoor area is huge, and i've stayed close to the pools, which was great, but was pretty far away from reception and the night bar, which it was

the view of the beach! the coconut trees! the pool facing the beach!

we paid for a pool view room and the room we got given, couldnt see a single piece of water

r drinks and snacks) and dinner, all meals were served a la carte

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

the pool is spotlessly clean and very refreshing and the lounge chairs comfortable for a peaceful day

we enjoyed the pool

the landscaping and pool wonderful

clean and huge rooms, very nice garden, private and clean pool

the swimming pool is clean and we had it to ourselves

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

on the beach, massive pool, bars, tennis courts and other activities available

we used the pool and by the time we were leaving the hotel i remembered

r me)

pool with great music

the roof top pool/bar has an amazing view, music band drinks were good

wish the sky-deck pool was open all night.

the rooms are amazing, staff is great for anything you need. cool pool

the people who worked at the bar upstairs by the pool were very nice

the pool area on top didn't feel too inviting.

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

we loved the pool, it was small but the view is the same as the pictures

swimming pool on the roof

more chairs by the pool

and pool were beautiful

by the evening we were back in the pool

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

swimming pool area, architecture, breakfast, variety of restaurants.

beach, good pools, food was good quality

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the pool is enormous with plenty of sunchairs

the pool was way too cold

that the pool close to early.

cabanas and pool chairs could be more evenly distributed around the pool--there were only cabanas by the end

the rooftop sushi was great to grab a snack after the pool and before dinner

spacious room, very clean in all areas, really friendly staff, close to the beach, cozy swimming pool, close to restaurants, bars etc

when there was a storm at sea, they would enjoy swimming in the pool

has a pool

helpful staff the pool view rooms are quiet and comfortable

swimming pool

location nice little hotel, nice pool,great little beach

variations for breakfast, easy access to the beach area with a restaurant, nice rooms, pool area and gym

the pool and courtyard are gorgeous

wet cool rooms, beautiful views and very clean pool

small pool surrounded by plants

the pool is very

small pool and in the first days was dirty,but they clean it.

the pool looks a bit dirty, we didn’t use it

nothing. more than one umbrella on the pool deck would be nice.

pool area was not very inviting

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

wifi in the room was awful

kids running around the pool and very noisy after 9:30 pm and before 9 am

no hot water, courtyard noise late at night/early morning, poor wifi service

wifi signal....

was so beautiful facility, room and pool

i can't say enough about the location, which was perfect and the pool/hot tub, beyond perfect

pool was small, beach was cluddered boats

love everything the rooms, full kitchen, super clean, luxury, the pool, jacuzzi etc

the swimming pool on the opposite side is super quiet and beautiful

swimming pool was nice

employees at the reception desk are very friendly. indoor swimming pool a +

times of the swimming pool - had the times the wrong way round: instead of 10

design of the room, the clean white walls had a great vibe to it and the balcony over looked the pool

our room was larger than most- overlooking the pool

/pool area needs some work. the boards need staining and need to be secured better.

hotel staff were very pleasent. clean rooms and the pool was nice. convenient loctaion.

quiet respite around the indoor pool.

some rooms are small but we have upgraded to a bigger room by the pool which was excellent

the room was very clean and comfortable and the garden and pool were beautiful

the pool hours closing at 9:30pm at least till 11pm would be perfect.

the rooftop pool is lovely and you can bring your own food and drink up which is nice too

place is super close to the beach and the view from the pool is amazing, near of the clubs and the 5th avenue

the big pool was to cold!

the rooftop pool and bar are simply amazing with the bar staff going above and beyond to help me with

i loved all the plants in the pool area

pool was very small

the breakfast in the beach club was amazing and the available pool area in another building was very nice and clean

the pools that run through the courtyard

it was very comfortable and the pool guys was very friendly along with other staffers

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

then the beach and the size of the pool area, never over crowded because there is so much space

beautiful beach and pools