the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

very friendly staff. enjoyed the clean pool.

pool was great and the staff was very reliable

the pool

the view was really nice, i loved that we were by the pool it was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

pool was not good they did not allow any drinks they made everyone shower even to sit around the

they have a nice pool and bistro that serves beverages and

the pool was a bit small

be warned of small pool next ti steps of restaurant restaurant card terminal faulty.

property and pool might be the most beautiful hotel i have ever seen in my life; and this includes 1000's of

the pool was a little small but very nice area to relax around it.

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

i didnt like that the pool was so close to the lobby, i felt watched.

the swimming pool is small

beautiful modern hotel. nice rooftop pool. great buffet breakfast.

pool, breakfast was awesome, free underground parking

lovely rooftop pool and bar

the pool was awesome, the view on top was amazing

also, you can't take your own drinks at the upper deck near the pool

the pool hours!!

the room was spacious, clean and with a good view of parking lot . the pool was great

like the overall cleanliness of the hotel, from the lobby, to the room to around the pool; even the atmosphere in the hotel had a fresh scent

that the swimming pool closes so early was not to our liking.

pool side is a sad place, rooms should have a closet for bags and luggages and request for a fridge

pool wasn t working

nice roof terrace with a small pool, overlooking the sea

the bed was so comfortable!!! loved the pool, terrace and coffee machine!

having a larger room for a multi day stay was great and the 24 hour pool came in handy on the really hot days

the rooftop pool is very small. the view up there of the harbor is beautiful.

nice spacious rooms and bathrooms. good location and nice pool.

pool was right outside the door

beautiful ocean view and wonderful rooms and swimming pool

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and try the restaurant

the pool

seclusion from town and the privacy of the pool area

pool

lots of space, beautiful outdoors, great pool, hammocks

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

the place is beautiful the pool was at the perfect temperature

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very clean, nice view from the cabin

even the pool is nice

lake was nice and the staff were friendly, the pool was decent

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

the grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors

pool was super clean, and the rooms were really comfortable

pool was really well kept--we just didnt fo swimming this time

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

nice and open staff. small but nice swimming pool.

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the pool was beautiful

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so we had to leave

i especially liked the breakfast coupon and the casino

i was able to get it in the restaurant in the casino

the pool is nice, the location is nice. the staff is very nice.

washroom is dirty and the swimming pool is dirty

location close to the lagoon visible from the pool area. room comfortable and spacious.

pool

the view from the pool is great and it's quiet despite being on the main road

charming, nice pool, shady, nice design elements

have liked a little fridge to keep the beverages/water cold, to enjoy at the pool or on our lagoon excursions as it's very hot and humid out

and used a couple of day passes to other places during our 4 night stay, plus had a small pool to enjoy onsite when we were feeling lazy

the pool area was also lovely, and it was only around 30 minute walk to the centre, but it’s very

nice, clean pool in green garden

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice bar

the music played around the pool was appropriate for a laid back relaxing holiday

really nice location on the lagoon at the back, with nice pool and bar area

hotel is beautiful, the pool is a great idea if you are not that into swimming

sup, kayak, pool, restaurant

the pool and chill out area are great

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

at the pool, chill at the terrace

a bit loud music at the pool, but it's all about personal preference.

pool is open until 11/12 at night, that was so nice

great pool

pool area is great to relax in and the staff are super friendly and helpful

nice pool and rooftop for relaxing

pool was pretty dirty. breakfast process could be a bit more straightforward

pool area and sundeck were also top notch

location is fantastic the sun decks the infinity pool the garden is magnificent

only netflix showing on tv

wonderful facilities to swim in their heated pool and in the lake

the lagoon/pool area is really comfy and with a beautiful view

the pool is very nice but the water is cold

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

had an amazing experience, with good food and drinks, perfect spot at the lagune, a nice swimming pool and the rooms are very clean

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and lagoon

no breakfast or pool access included

pool could be cleaner, no ventilation in the bathroom so very damp, breakfast was just a little

there is pool area and parking space

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

pool cannot be used by hostal guests

was also friendly and helpful at the image of their manager we also like the garden and swimming pool which give a nice quiet atmosphere along with some birds we fully recommend this hotel as we

comfortable nicely decorated rooms with wifi, ac, little fridge and really beautifull garden with pool

with only 6 rooms, all facing a lush inner courtyard with a pool, it felt like staying at a small boutique hotel/sanctuary

we loved the garden which was very well looked after, and a beautiful pool which we enjoyed

perfect base for our family with an amazing swimming pool.

pool is great

comfy beds, super-helpful staff, a great breakfast

d smelled lovely), the pool was amazing and the staff were super friendly

i would say the swimming pool is a bit small though.

the location was fantastic, the rooms were great

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was very refreshing on hot days, and the facilities were spotless

location was perfect, and there was a clean pool on the property

nice and clean room with a good pool in the centre of towm. very friendly stuff.

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is in the shade.

its beautiful. saltwater pool.

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made it all relaxing and tranquil

it also has a pool, so you can refresh when you are hot

they booked us a sailing tour which was amazing and the pool is really cute

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

the breakfast is ok, the restaurant staff is very nice

wifi only in common

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

the only think i didn t like was not having wifi in the room

clean, nice pool

great little pool, clean

lovely people, the room was big, with our little balcony and kitchen, everything was very clean, pool was great, parking available, nice breakfast, great location, we felt like home ud83eudd17

pool clean, though not heated was in partly sunny location

hotel is located in central bacalar with a relaxing pool area

swimming pool was closed for a day.

outside shower bathroom. ac, nice pool area

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

as a cute little pool

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

we didn’t use the pool as we arrived late and left early

kids enjoyed the clean pool and rich breakfast

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

nice rooms and tranquil pool area

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

hamacas and pool for relaxing under the palms just in front of the rooms

the door leading to the rooftop apartment/pool was more secure

very nice area on lake with kayaks and paddleboard and a nice pool

great boutique style hotel with comfortable rooms, a beautiful garden with pool and quirky decor

pool superb and all the different places to read your books fantastic

very friendly and helpful staff the cats and dogs the garden with pool

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

nice and polite stuff, comfy bed and very clean room. pool is a bonus.

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

the swimming pool was fantastic and access to lake bacalar was easy

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

cash only restricted is when using pool area and evening meal.

parking was good, beds were comfortable, pool is clean and refreshing

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day

the pool is very nice and refreshing as well

the amenities are new and very nice, the pool is beautiful and the room was quiet and peaceful

we had to spend some time at the pool and outdoor spaces which were extremely pleasant

of welcoming guests who look for a quiet, tastefully made oasis - the intimacy of the rooms and pool spots (every couple of sun-beds are divided by a batch of flowers and greenery), great

wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

the location was great and the pool and bar area were so nice

pool, the hammocks outside

care of, smiling staff, if you speak spanish i'm sure they are even more amazing, refreshing pool, comfortable beds, warm water, a common kitchen area which we used daily to cook and make

parking, the swiming pool and proximity to beach

pool is small but always nice and

was great - the swimming pool - guite big and warm, children just loved it

nice little and quiet hotel. with huge rooms and nice pool.

pool was gross and needed cleaning and maintenance

there was a cute bar area by the pool but i havent seen an employee there during my stay

pool is smaller than on photos, yet enough to get a cooling dip

the pool area was also very nice and a great place to relax

breakfast, room, atmosphere, spa, swimming pool, food, cocktails, boardgames, yoga,

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

i used the pool side to work for many hours

everything was great, but i personally enjoyed the peace in the hotel, and the pool.

we used the pool every single day and the spa was great as well

pool staff

we really liked the pool, the size of the room and the free water at the reception.

great value in bacalar, particularly as it has a pool.

huge bed, warm showers, nice pool, ac and it’s not too far a walk from the center

nice pool, good breakfast, quiet area.

loved the pool area and being able to kayak on the lagoon

view from room, bar & pool area were heavenly

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

the balcony was amazing with a private pool and hammock

didn't love the pool in our unit

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

middle of the night luckily there were some available, otherwise they would have slept by the pool

swimming pool was cold

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

the pool is tiny but nice

nice staff, good breakfast, comfortable and nicely furnished rooms and beautiful pool

a little oasis in quite a rundown area lovely staff great breakfast could really chill by the pool in extremely comfy loungers or hammocks

very clean great pool great service and staff good location great breakfast

saltwater pool, huge comfy towels, nicely appointed rooms

there is a pool as well as massage service (with payment)

our room on the top floor with a rooftop terrace and plunge pool with views of the equally stunning lagoon was just perfect

we enjoyed relaxing by the small pool and looking out over the lagoon

the pool and the view are amazing, the food was so good and the staff and management were super great

the room was perfect and cleaned everyday, we had our own balcony with a cold plunge pool that overlooked the laguna

the rooftop was excellent for watching the sunrise and cooling off in the pool

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

breakfast could include fruit and green juice

the food options were delicious, including the complementary breakfast

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all