the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

very friendly staff. enjoyed the clean pool.

pool was great and the staff was very reliable

the pool

the view was really nice, i loved that we were by the pool it was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

pool was not good they did not allow any drinks they made everyone shower even to sit around the

they have a nice pool and bistro that serves beverages and

the pool was a bit small

be warned of small pool next ti steps of restaurant restaurant card terminal faulty.

property and pool might be the most beautiful hotel i have ever seen in my life; and this includes 1000's of

the pool was a little small but very nice area to relax around it.

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

i didnt like that the pool was so close to the lobby, i felt watched.

the swimming pool is small

beautiful modern hotel. nice rooftop pool. great buffet breakfast.

pool, breakfast was awesome, free underground parking

lovely rooftop pool and bar

the pool was awesome, the view on top was amazing

also, you can't take your own drinks at the upper deck near the pool

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

nice roof terrace with a small pool, overlooking the sea

the rooftop has a small pool and nice lounge area to hang out

very relaxing rooftop sitting area with a small pool that overlooks the water

everything! especially the lovely pool top pool which was a surprise.

the pool not being open at late hours.

the room was spacious, clean and with a good view of parking lot . the pool was great

the pool hours!!

pool is great for kids too

that the swimming pool closes so early was not to our liking.

nice spacious rooms and bathrooms. good location and nice pool.

pool was right outside the door

beautiful ocean view and wonderful rooms and swimming pool

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and try the restaurant

the pool

seclusion from town and the privacy of the pool area

pool

lots of space, beautiful outdoors, great pool, hammocks

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

the place is beautiful the pool was at the perfect temperature

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

great staff, room, pool and breakfast

pool was really well kept--we just didnt fo swimming this time

the place, the commodities the lagoon and the pool

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

the pool was beautiful

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so we had to leave

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i was able to get it in the restaurant in the casino

breakfast was inconsistent - staff had different answers on different days.

lake was nice and the staff were friendly, the pool was decent

even the pool is nice

the pool is perfect too

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

the grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

and comfortable, but the showstopper is the location at the lagoon which is basically a huge pool

breakfast was exceptional

the breakfast was included and was simply amazing … best breakfast i’ve ever had.

the water was incredible and the private pier with bar felt really special

the view from the pool is great and it's quiet despite being on the main road

washroom is dirty and the swimming pool is dirty

location close to the lagoon visible from the pool area. room comfortable and spacious.

great value for money, basic but with towels, pool, hot water and near to bacalar center

the pool is nice, the location is nice. the staff is very nice.

location, my bungalow, my private little pool, the bar, the staff, the garden, the cure and kindness, the beds, the snacks

really nice location on the lagoon at the back, with nice pool and bar area

in front the lake the breakfast is good, it has almost everything the facilities are nice, good pool and there is a nice bar

we stayed in the bungalow with garden and pool and it was exactly what we hoped for

sup, kayak, pool, restaurant

and used a couple of day passes to other places during our 4 night stay, plus had a small pool to enjoy onsite when we were feeling lazy

the hotel is really quiet and relaxing , loved to chill by the pool and there is also a very nicer restaurant with wood oven pizzas

charming, nice pool, shady, nice design elements

lovely pool area in the sun

we enjoyed the quite room and the pool

pool area and sundeck were also top notch

location is fantastic the sun decks the infinity pool the garden is magnificent

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

case you would like to see the news etc), the pool was often full of leaves

stunning at night and infinite pool with a view was a treat

pool isn’t a pool more like a water feature and there isn’t anywhere to sunbath but there is a

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

the pool is very nice but the water is cold

small pool

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

hotel on lake front, with pool with lake view

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

the swimming pool was fantastic and access to lake bacalar was easy

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

property is beautiful with a very friendly staff. amazing breakfast of choice included.

no wifi in the room

wifi very weak

pool and common/chill areas are just so great to relax in

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

a bit loud music at the pool, but it's all about personal preference.

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

great pool area, friendly staff, fantastic food. i would recommend this place to anyone.

loved the pool area and being able to kayak on the lagoon

lping organise an airport taxi), but particularly the guys by the pool bar who welcomed us, kept the drinks topped up and helped with kayaks

loungers around pool area and docks are v pleasant

view from room, bar & pool area were heavenly

the pool was in the shade and felt a bit uncared for - didn t matter too much as had the lake but

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

the pool is tiny but nice

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

swimming pool was cold

pool was pretty dirty. breakfast process could be a bit more straightforward

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

communal pool area is amazing

great pool

cash only restricted is when using pool area and evening meal.

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences broken, some stairways are even blocked with yellow lining, the rooms

there is also a swimming pool and access to the lake, where you can swim, snorkel, or rent kayaks right there

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

appartment, service, private pool

very nice area on lake with kayaks and paddleboard and a nice pool

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

clean, comfy, nice pool, well stocked open kitchen

parking, the swiming pool and proximity to beach

well equipped kitchen, pool is clean and great temp, and all room amenities work great

care of, smiling staff, if you speak spanish i'm sure they are even more amazing, refreshing pool, comfortable beds, warm water, a common kitchen area which we used daily to cook and make

was great - the swimming pool - guite big and warm, children just loved it

was also friendly and helpful at the image of their manager we also like the garden and swimming pool which give a nice quiet atmosphere along with some birds we fully recommend this hotel as we

perfect base for our family with an amazing swimming pool.

wifi in room sucks but works great in chair right outside your door, pool.

the pool is big and it's really great

of a garden and lovely pool

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

location was perfect, and there was a clean pool on the property

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

pool cannot be used by hostal guests

and informative staff, really comfy bed, great little pool area and well located in town

friendly staff, spacious room, clean, nice pool area to rest

nice staff, spacious and clean room, nice pool

clean and beautiful place with nice pool and area to relax

the location was fantastic, the rooms were great

location, clean, nice rooms and good pool

nice pool area which we thoroughly enjoyed

i would say the swimming pool is a bit small though.

nice swimming pool as well

as a cute little pool

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

swimming pool was closed for a day.

outside shower bathroom. ac, nice pool area

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

they booked us a sailing tour which was amazing and the pool is really cute

the pool, the hammocks, the rooftop

the rooms where beautifully decorated, the staff was friendly, loved the pool and a very decent breakfast was included

its beautiful. saltwater pool.

it also has a pool, so you can refresh when you are hot

location, nice and cozy rooms, pool, breakfast - you got all you need to relax in this small village

is a very nice little hotel with comfortable rooms, a pool and a little restaurant

hotel is located in central bacalar with a relaxing pool area

lovely people, the room was big, with our little balcony and kitchen, everything was very clean, pool was great, parking available, nice breakfast, great location, we felt like home ud83eudd17

room, pool, location

we didn’t use the pool as we arrived late and left early

they didn’t clean my room once we slept there. the pool was too cold!

liked the swimming pool and the little roof terrace was a nice retreat space

the second pool on the rooftop was a nice surprise

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

there was also a pool but we didn’t use it

pool staff

we really liked the pool, the size of the room and the free water at the reception.

great value in bacalar, particularly as it has a pool.

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

the room was spacious and clean, the pool lovely, and the staff genuinely friendly and very helpful

we had a room right in front of a cozy pool which is cleaned every morning

the hotel is very beautiful and has a small pool which we didn't use but looked clean and nice

very friendly and helpful staff the cats and dogs the garden with pool

wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

everything was perfect the pool the staff and the food!!

was great about the property, from the pool to the restaurant, i will definitely stay there again

really beautiful hotel with thoughtfully designed rooms and a stunning pool area

the location was great and the pool and bar area were so nice

the water didnt work untill say 8-9 am.. pool water was not very clean

pool was gross and needed cleaning and maintenance

i had a ground level room with a terrace/seating area viewing the pool area and it was very peaceful

pool is smaller than on photos, yet enough to get a cooling dip

my room was large. the pool area was nice. the staff was friendly.

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

we especially enjoyed the outdoor grill and pool

the property was beautiful, well maintained and the pool was especially lovely.

the pool was cleaned twice a day and gets lots of sun

the pool the staff very friendly l, the location

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

breakfast, room, atmosphere, spa, swimming pool, food, cocktails, boardgames, yoga,

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for cooling off

everything was great, but i personally enjoyed the peace in the hotel, and the pool.

we used the pool every single day and the spa was great as well