location was perfect and having direct access to the pool from the room was exceptional

beautiful indoor pool and hot tub quiet and convenient location easy check in

balcony and indoor pool

had an outdoor pool but it wasn't as warm up there as it had been where we are from

the map of the property was slightly difficult to follow so it took us much longer to find the pool then it should have

pool is very small and the design with a shallow top tier separated from the not all that deep

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

pool/hot tub is great

kitchen was huge and great lay out

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump from one of into the other

we really enjoyed the peace and quiet. the 24 hour pool was great as well

swimming pool was dirty and started to turn green

the pool could have been cleaner

they only thing i can think of is the steps going to the pool were a little steap

staff was awesome, location was good hot tub and pool were wonderful

though the pool was closed during my stay, i could take my boys to the sister hotel down the street to swim

love the pool and comfy rooms

it was a nice stay! we enjoyed the room and the balcony. the pool was nice too!

we stayed in room 123 close to the pool

pool was filthy, staff seemed annoyed

much of a chlorine smell in the indoor pool area that it burned my eyes just sitting in the area watching my son

clean and spacious. breakfast pool area and sweet staff

very clean. pleasant staff willing to help. excellent pool areas! kid friendly too.

great pool area

i love the location by creek, the suites with kitchens, porch, the pool options.

we had the pool to ourselves

room phone didn't work tried to call the front desk 8 times an never got to swim in pool because water was really

how friendly everyone was at check-in. how clean the room was and the pool was nice too..

that the pool wasn't available. that's the main reason we stayed but we love everything else.

hotels pool was not working at all and the water was green

working on the pool when we went swimming

quiet, nice pool, big tv in room

also, the pool was great

the pool and surrounding area is exceptionally well kept

large rooms, excellent staff, very clean, smelled clean, wonderful views, nice pool, and the jacuzzi was amazing

the indoor pool was nice and heated

need some air circulation in pool area was extremely hot sitting with kids in pool.

indoor pool was to warm

we love the heated pool, indoor and outdoor, and the staff was very helpful and friendly

loved the pool

comfortable beds, very clean, courteous service, indoor pool

pool could have been a little warmer

the hot tub and fire pit were very relaxing, and our daughter loved the pool

pool not open

rather have an outdoor pool.

you had to walk out of the hotel to the pool

the pool was clean and it is heated

wish pool was connected to it. didn't use it to cold to walk out side with bathing clothes on.

staff was exceptionally friendly and helpful. the pool was nice. breakfast was great!

pool is detached from the main hotel in another building, but not a big hassle

indoor pool , and the location it's in gatlinburg

wonderful location very clean indoor pool was nice lots of amenities

foul mouthed guest in the pool yelling profanity at the top of their lungs i couldn't take me kids to the pool a couple of

people working on the pool was loud

the pool always looked cloudy but the kids still enjoyed it

the pool area is great

the pool and lounge area were perfect for relaxation, with comfortable chairs and a peaceful setting

the breakfast was great, the pool was great, and the room was excellent!

outdoor pool was very fun for the kids

the heated pool and hot tub was wonderful

very helpful and friendly and the lazy river pool is the best we have enjoyed to date

the pool and lazy river are relaxing and open 24 hours

cleanliness, 24/7 pool, staff

pool is awesome

great location for a family with children, the lazy river in the pool is nice

the indoor pool is open 24 hrs

the 24 hour pool and hot tub were awesome!

love the pool and it being open 24/7, breast’s wonderful and the attendant was great

pool was so warm, the staff extra friendly

loved the area and indoor pool

pool and jacuzzi were closed, but it was winter (cold weather), so, did not matter

i was taken back as one approached me as if a guest and just strolled down to take a dip in the pool

lovely rooms with balconies and pool

jacuzzi and pool were close, but it was winter time so there no way we could get in with so cold weather

pool is clean

the room was nice, and very clean. the pool was awesome!

we loved the breakfast, location and the pool!

location, friendly staff,warm pool and hot tub breakfast was good very clean loved out

the pool & hot tub and location were the best features.

we loved the 24 hour pool and the fact that it was nice and warm in december.

the pool area was great. our kids loved it!

friendly staff, the pool was also a good size.

the restaurants and the pool! the rooms were also very clean and spacious

loved the pool

liked the pool, the fact that we saw bears and the staff were professional in keeping us safe and allowing us

love how the pool and hot tub is open 24 hrs

outdoor pool & surrounding area is very nice

pool open 24hrs

breakfast was included and the pool was a good bonus, my grandson loved it.

the hot tub and pool

spacious bathroom and poverty now provide hot tub/pool towels in the room

indoor pool/hot tub were open until 12 am

location, indoor pool and hot tub, complimentary breakfast, clean, nice decor

breakfast was absolutely amazing the staff was so kind and the pool and the hot tub was amazing

not to like it was amazing with friendly staff and the pool and hot tub was awesome and the rooms were amazing and very clean and the balcony was a plus

the pool and hot tub were great

we loved that a movie was shown at the pool area every night with popcorn

from the room to the pool and hot tub

the pool was clean and we loved the popcorn and movie night every night

the breakfast is absolutely amazing and i love that the pool is open 24hrs because if wi get back late the kids can still get some pool time in

it didn’t have an outside pool.

breakfast and location was great. pool and exercise room was also very nice

grandson loved the indoor pool

nice indoor pool and outdoor hot tub

outdoor hot tub, heated pool, fire pits, free breakfast...amazing.

also, the indoor pool/water place looks *amazing* online - but, in reality, it is much smaller

indoor pool/ water park areas are great for the kids

very nice appartment. great pool for the kids!

the pool could have been a little warmer but everything was great

chic room, wonderful pool, water park for children super

the pool was not open and being cleaned

the pool was dirty and smelly.

i do wish the pool was a little heated but it still was a blast

kids loved the pool and location was amazing

the pool area is very nice with a relaxing view

the pool was great, and the exercise room was fantastic

the lobby, outdoor patio, and pool/hot tub area were amazing and unique

it would be great if the indoor pool was heated. the water was freezing. ud83dude2c

that the pool was cold and the hot tub was out of order.

fire pit, jacuzzi and pool, immaculate and towels were always available

the indoor pool was closed

it was all great, we was looking forward to the indoor pool but the water was still cold (season wasn't right for water anyway) so that's on us

i love that you have a nice look at the forest from the pool and hot tub area

the indoor pool was being remodeled

i liked that there was an indoor and outdoor pool

loved the pool and the design of the lobby

pool was nice but definitely showing some wear

the indoor pool, and hot tub were a great was to relax after shopping

pool

great pool for the kids

pool was a little too cold

pool and hot tub were great also

friendly staff. rooms were clean. the kids really enjoyed the heated pool.

24/7 pool and hot tub was definitely a plus, plus

i enjoyed the pools and loved that they had a kiddie pool because my girls can not swim that well yet

kids loved the indoor pool

breakfast buffet was wonderful, pool and hot tub great! staff had exceptional customer service.

the fireplace was nice and warm, and the pool and hot tub were excellent

pool was amazing my kids loved it

it was next to the river and the pool and hot tub was amazing

rooms were very clean, and we really enjoyed the heated indoor pool and kiddy area for our little one

great location overlooking creek. great indoor pool with waterfall. pleasant and helpful staff.

easy access to the strip. easy checkin/check out. love the indoor pool and hot tub.

i love the convenience to downtown and trolley stop, indoor pool and hot tub, and creekside view

how nice and friendly the staff were, the amenities of the pool and decent size room

pool closed for remodeling

the hotel pool could use a filter, and that is my only complaint.

no pool

we were unable to take advantage of the pool, so i have no comment there

the bed where’s comfy and the pool was nice

comfortable rooms very clean, nice pool

and they had a cute pool, which the kids loved

nice clean rooms, very polite staff, and allowed our support dog and nice pool

we asked for extra towels for room and pool several times and it was never a problem

the pool was beautiful and very clean

free because there was an issue with the internet being down and no working tv, no shower, and no pool

there was no pool

only down fall is no pool but having an awesome air conditioner made that ok.

the bed was too low to the floor and made my back hurt and there was no pool.

com picture shows a beautiful swimming ud83cudfca‍♂️pool

pool water looked cloudy

the pool and grounds are very nice

i loved the pool and hot tub area. the room was very clean.

the room was amazing and my daughter loved the pool

pool (heated and with towels) and hot tub provided a nice place to relax after a long day

would have been nice if it had an outdoor pool.

we loved the pool and hot tub

the swimming pool was a lot of too cold

the swimming pool open early and stay open until 11:00 pm, my little one like the swimming pool.

pool

nice private pool/bar area for guests on second floor

it was close to the rooftop pool where we watched the fountain in the evenings

or you can go to the rooftop pool (kid and mom approved ud83dude01) i recommend getting the one of the cabanas to elevate your

pool top roof!!!!

the rooftop pool area is very private and offers great views of the island and surrounding areas

the staff was friendly. free popcorn and movie at the indoor pool. great atmosphere.

pool was perfect location. breakfast was great with many options for everyone in our group.

pool, family friendly movies on large poolside screen, free popcorn

best thing ever was the pool and hot tub always open

extremely helpful staff, room service, large room, stunning lobby, 24 hour pool, elegant decor, and overall great experience

the rooms were clean and nice and the pool was awesome

clean, laminate flooring, new rooms, heated pool & hot tub was great, breakfast was huge!

in a separate part of the hotel from the pool

hot tub and pool

was great, the fire pit is so relaxing after a long day of area attractions, and the indoor pool was super clean and well attended

indoor pool was small

we enjoyed the pool and santa singing

fun pool area also

hunt, singing with santa, sliding down the large water slide and just hanging out at the pool, also the breakfast is wonderful we will defiantly stay again next year

hot tub and in door pool were great as well

swimming pools met everyone's needs

location, clean, and the pool was great.

pool was nice a little small for too many people but still nice

we had a great time close to everything that we wanted to do and see gorgeous pool very nice wood visit the hotel again i would stay there again

breakfast, pool

the pool area good location

it was clean and the pool was grate

pool could have been bigger and could have had a kiddy pool so we wouldn't have to worry about the

it’s convenient to all the shopping.my kids loved the pool

pool was nice looking even though i didn't swim this time and it was in a great location

clean, pool was nice and so was the hottub

a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

the pool was a little small

the pool area was clean and had plenty of towles

i was very pleased with the room and the pool

wonderful hotel. very clean, pool area was nice and clean also. beds were comfortable.

indoor pool should have heat since the sun doesn't shine on it

love how clean rooms r and close to the pool to keep a eye on my kids

everything was clean and pool was awesome. hot tub was awesome

indoor pool and hot tub were awesome

elevator on checkout was very busy and the pool was so packed but i understand it was a

is close to everything with a walking distance the pool was great for our kids they loved it

the pool and breakfast

pool was nice

clean, pool and hot tubs are great

our family really enjoyed the pools and the great location.

pool

area and very clean room and pool

location, pool, size of our room!

front desk was helpfull both indoor and outdoor pool areas were great