the food is great, the pool and beach staff are always asking for drink orders which is great, and it’s a high-end

nothing we didn't like but maybe a couple more restrooms around the pool.

lots of chairs around the pool and easy beach access

the pool opened at 10am. maybe earlier.

found the tiles around the pool very slippery

we love the pool and the pizza/bar and italian restaurants

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and were not using them

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

was great, staff at grill and pool area were all friendly and accommodating

i preferred this hotel pool and beach set up over the riu palace next door

kids were entertained

there is a gym and spa on the property

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

beautiful pool, spa, and grounds

pool closed at 8:00

the pool side bar/restaurant had great food which was reasonably priced

the pool

the beach is steps away from the pool and the resort is a quick walk to bucerias for fun nightlife, shopping, and tasty eateries

only concern is slippery tiles around the pools - be very careful

pool area had only a couple of toilets available

pool closes way to early

the beach and the pools were beautiful

e breakfast is simply wonderful, with so many

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

the staff were very kind, i liked being able to swim in the pool and also walk right to the beach

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

liked they had different pools: active noisy one, quiet adult only one and kids pool

one day, a child was doing poo in the pool

pool área

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

great pool and swim up bar

pool staff were excellent

big pool and beach access was a plus

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid friendly

quiet location of our room overlooking the pool-ocean.

pool and location by the ocean

the location was fabulous. lovely swimming pool and very comfortable chairs.

location. nice pool.

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

clean. large pool

entertainment staff was great they kept the pool fun with activities but were great when you just wanted to relax

overall very good, the beach front,pool, restaurant (s) bar all very good

pool, restaurants and staff were excellent

food was great. loved the pool and activities. italian & asian restaurants were our favorites!

everthing was close by the pool and food was great

daily activities at the pool and beach were very good

we really enjoyed hanging by the pool with great service and entertainment staff

nice pool and beach chairs

lovely beach, great pool and very nice room

the pool bar staff were awesome

kayaking tours, bike tours, tennis, take part in the pool activities, walk the beautiful beach

great pool and breakfast buffet

family friendly with many pools to accommodate the little ones- there was a kiddie pool for toddlers who are not swimmers, a

pool area was clean and well staffed. lots of pool chairs. restaurants were nice

their lap pool and location of the resort, close to everything

it’s a 100 room resort to start off with so no issues finding chairs by the pool or beach

the adult pool was the best part

the pool service

the pool areas are amazing

the bed was very comfortable, big room and the pool and snack bar were perfect

huge room , clean, comfy bed, beautiful little oasis with flowers, hamacs , pool, resto and the staff was very friendly i would definitely go back next

we had lots of space and really enjoyed the pool and having the restaurant was handy during the day

very clean and decorated beautifully. cozy and unique. great pool and hot tub

irnos a beautiful property. the suites are large, pool area is lovely and staff are excellent.

spotless pool and pool deck

wasn’t a pool or any really cool place to gather to talk to other travelers

no swimming pool or other such

website had pool on the photos

no pool and a bit noisy the coffee was really bad.

no bar or pool or anything in walking distance

the pool is small. you are definitely not going to stay here for the pool.

pool was in the shade most of the day.

the excellent breakfast , location and swimming pool.

love the free breakfast and the pool for my children

workout facility and pool were nice and easy to use

the pool was fantastic, staff were very friendly.

the infinity pool was fantastic and the hotel spa was one of the best ones i ever went to

pool and pool bar

the food at the 5 restaurants was great, loved the pool area and the beach which was very clean

raul

pool was cold

lounge chairs at pool,people were putting towels over multiple chairs ,despite signs

there was smell of mold in the room and the music at the pool was too loud.

a larger separate children s pool. the main pool was only waist deep at the deepest end.

smell at the pool, smelled like pee all the time

with amazing cesar, sofia the concierge was knowledgeable, bell boys were friendly and fast, pool waiter was quick and kept checking on us, the fancy restaurant off the beach was our highlight

service around the pool very slow

pool food was not that great

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

pools

pool, shower in room

beautiful, great pool, beach, staff was amazing

pool area was beautiful and clean and well cared for and no messes were left unattended

pleasant grounds ,easy pool and beach access.

warm and kind, our room was ready early which was amazing, and we got to enjoy a few days by the pool

really the only suggestion is that you not allow people to claim space and chairs at the pool or beach by placing towels and other items then not returning for hours

staff, service, food, amazing rooms, the pool and the beach are stunning - perfect music and art set the vibe immediately - hands down

and pool were excellent

many other hotel resorts, the music is played too loud around the pool

did not think service at the main pool was on point

the pools

don't miss the rooftop pool/bar and new trafalgar pub

was too much loud noise around the pool

also loved that there was an adults only pool

after a couple of days, we understood why most people were hanging out ny the pool instead of the beach area

i wished the pool stayed open longer. the beach was dirty

lovely pool, great variety of food

nice heated pool

pool facilities were very clean and towels were always available

we loved the hacienda side and roof top pool

i loved the pool, beachfront, thai restaurant, pizza, service at front desk and luggage/bell hop

pool

liked the pool area , the private beach and of course the best part the staff they are really

location. had a nice ocean and pool view. room was comfortable and clean.

enjoyed everything about the resort, the pool area, paddle boarding and kayaking activities etc

an adult only pool which was very nice

welcoming, attentive, and friendly staff. great pool and beach access. clean and quiet room.

we are not pool people but my wife fell in love with the “tanning area” at the end of the pier which for

this hotel is lacking is a deep end pool, there’s multiple pools but all are only five feet deep

the adult pool, the staff - everything!!

they have staff working 24 hours to make sure everything is clean from the pool to the restaurants

it was great but the food was just ok and the pool service wasn't great

pool loungers were broken or used so badly they were uncomfortable and we would have to switch them

as far as the pool service at the 6th floor we would like to congratulate gilberto his service was excellent

if you aren’t in the hyatt premiere you can’t go to the premiere pool on the top floor, so you have one lap pool which is fine but i didn’t think it reflected the

private beach and pool very well as the room with ocean view

they have kids area in the pool where they can have a great time

pool and beach were great

the pools

pool staff was great.

my husband and i love fun games by the pool. this resort doesn’t do that but not a big deal.

great service around the pool too

felt crowded everywhere, the pool lounge beds were always full - people would wake up early to save them with a towel and then

tons of pool time

my 4-year-old son obviously had a blast at a pool

only negative was on our 2nd day at the adult pool where it is suppose d to be quiet and relaxing, a private party was booked from 1pm to 6pm

people reserved the pool chairs very early and we were never able to get a chair

most definitely be nice if small fridge in room, as usual people putting towels on pool chairs and leave for hours don't know what management can do about selfish

that there isn’t no music by the adult pool area

location, food, ala carte restaurant, staff, pool, activities

the kid pool/adult pool transition area had a reverse grade on the concrete, so i had to step through some

the pool area was very clean

pool bar stay open later.

pool was great with beach near buy

pool waiters was right on keeping drinks coming and your buffet were awesome

the pool area is delightful, offering both sunny and shaded areas with plenty of loungers

having the pool was wonderful

pool tiles are starting to fall off.

there was a full kitchen and a large, balcony overlooking the pool area

pool was great

never a right for chairs or pool side service

the pools were large and clean

facilities, great food selection, very helpful and courteous staff, several nicely maintained pools, good bar

if you prefer swimming in the open water as opposed to the pool

the pool was right next to the beach and the staff was amazing