one of the reasons why we chose this hotel is because of the hot pool with a view but sadly we weren’t able to use it because it was dirty and my bad because i

kind and helpful staff, good wi-fi, travel service in the hotel, parking on site, no deposit, pool and other facilities

certain employees has poor attitude, no pool or hot tub.

pool and hot tub was not available due to covid-19

just too bad no hot tub, sauna, pool, exercise facility or dining was open.

hottub/pool could have made this hotel even better especially after a day in tge mountains

a pool woulda been nice but those come at a premium in banff.

parking lot

no pool or hot tub

had to pay for daily parking) , no swimming pool for kids, just a hot pool!

great staff,great room,great bar

great location, good parking, pool, restaurant and shopping nearby

the family suite was enormous and the swimming pool very good

ank's jayden your a star),very good breakfast,very nice pool area,easy safe underground

ated)parking,recommend bluebird restaurant across the road,very

disappointed that pool and hot tub were not running.?

a bit pricey since it has no pool

would like to see a pool besides a hot tub and sauna.

pool area is not the best but okay

lack of pool and not a great hot tub.

a lovely spa area with hot pool

pool

enjoyed the room and balcony, and had a great time at the indoor pool/sauna/steam room

there is no changing room or locker at the hot pool/ sauna

there was no pool only 2 hot tubs

to have access to the pool and hot tub and steam room

the property is dated. the pool is in the sister hotel and very nice.

the pool is next door and its lovely

no pool and i’m a sucker for a good bathtub but our suite only had a rain shower

access to the pool and hot tub area including exercise equipement and clean towels

the location, indoor pool, hot spas, drink and snack machines, lots of usb and power points, very comfy beds, laundry

my wife and kids loved a swimming pool and a hot tub with a view of mountains

hot tub and the indoor pool

roof top hot tubs and pool were great as was the gym

wish the pool was open a little later

the hot pool and jacuzzi were great

i liked the outdoor pool/sauna area

terrific hot pool after a day's skiing and the coffee in the whitebark cafe is brilliant

i can't comment on the heated pool as they are not my thing but there seemed plenty of people enjoying it

steam room and the outdoor pool

such a gorgeous hotel! great design, lovely pool, and friendly staff. ud83eudd29

very clean and cozy. the swimming pool is awesome)))

pool, great location

location , and lovely welcome on arrival , all staff very friendly , the use of swimming pool , hot tub etc great after day touring

the staff are friendly, rooms are clean. nice pool and hot tubs and great location !

no pool but they did have a hot tub on the second floor

pool should be open until 11 pm

there is no gym pool or breakfast but with all the walking you do in banff and the many great restaurants it’s

we loved the hot tub / mini swimming pool which was a great plus

the staff were very friendly, and we were able to use the pool and hot tub at the hotel next door, which was a bonus

that there wasn’t a pool

twice there were not enough towels in the pool area but staff quickly brought more when asked

the only thing we didnt like was it didnt have a pool but does have a hotub.

pool and hot tub close at 9 pm

no pool

pool was small but well kept and great for taking our 7 year old for an evening swim

if you were to arrive late at night they have 24/7 coffee and tea available at the main lobby the pool was great as well as the hot tube located right on the main street within a 5 min walk to

nice pool and hot tub

pool is closed

breakfast included, swimming pool included, coffee and tea in the lobby

young adults bringing alcohol at the pool although it wasn t permitted

property, excellent stuff very friendly, clean, the hot pool with the cave is very special, is a must if you stay at the property

unique hotel. loved the cave hot pool

waling distance from the town center, spacious rooms, friendly staff, hot pool was very nice

the grotto pool, walking distance to downtown. chili s restaurant was great too

clean, happy staff, good food, great bed, pool clean, fresh flowers, cold water in lobby!

pool hours- wish if opened a little earlier

room was spacious, the hot tub and pool had a nice ambiance

and their facilities are amazing, we enjoyed the pool, sauna and hot tub

fireplace, pool

hot tub pool area new looking and very clean

the spa facilities were incredible, we loved the steam room and relaxing pool area

the breakfast was phenomenal rooms spacious and well furnished hot pool fantastic

in the pictures, the pool looks alot larger than it is. it is large hottub in actuality.

pool water temperature not well maintained, high temperature and because of that could not use..

the pool was closed, but we were able to use the pool at a nearby hotel.

very clean , kids appreciated pool and hot chocolate

the pool was fantastic also

the pool is very well kept and towels always stocked if it gets low

hard beds and pool was closed again :(

the heated pool was amazing

super clean. comfortable bed. hot pool is superb.

the have a nice hot pool

we really appreciate the hot pool, helping us relaxing

staff, location, the keg, hot pool

free basement car park, gym and swimming pool

the pool deck seemed a bit dirty

swimming pool and gym great

everything was great except the freezing cold pool

pool was closed

you can do a full circuit, including a 3 min plunge pool challenge

we really enjoyed the hot tubs and cold plunge pool and appreciated the laundry facilities onsite

hot tubs were great and so was the plunge pool

hot tub and pool under construction during our stay.

the pool is in the next building, you have to go outside to get there.

pool too

did not use pool, but hotel was nice

we loved the heated outdoor pool and the bar/lounging area in the lobby

tub, sauna and pool were great

the hot pool was my favorite and also they have a bar in the hotel to enjoy at night

absolutely stunning decor design and pool area

new hotel with gorgeous views from the pool deck, comfortable beds and good restaurants

there was still some construction (like the pool).

hot pool is awesome

finally, the gym and hot pool facilities were modern and clean

the pool and sauna were amazing after a long day out hiking and the coffee shop downstairs was

staff was amazing room was fabulous the pool was absolutely fantastic

the pool area. the view from the balcony.

it was kind of maze to find the room, parking lot and hot pool

the pool mid morning was completely empty with everyone away skiing for the day so it felt like it was

super location, super breakfast, the room was terrific, the view, the pool, the shops

the pools were awesome, they have in house bowling, movie theatre, winter sport rentals

the heated outdoor pool is amazing...especially when it s snowing! 10/19 would recommend.

highlight was morning swim on outdoor pool floating overlooking the mountains with the steam rising from warm pool

i love the spa and pool options

hot tub jets not working. no pool.

there is some construction on the pool and hot tub at the facility however, this was not a cause for concern for our trip

actually good location, gym and pool

bit disappointing that there was no pool, and the hot tub was closed

the rooms were comfortable and we loved the heated pool

to many kids in the outdoor pool couldnt relax

the kids play area and the swimming pool was wicked

comfortable beds, swimming pool and hot tub was a blast

dirty floors in the pool changing room

the kids also enjoy the pool and water slides

the pool was out of order, also quite

provided amenities and facilities were great to have, including the pool

no elevator, no swimming pool 2

nice pool

it would be nice if there was a microwave in the unit. wish there a bigger/more jacuzzi pool.

bus passes peovided for downtown, hot pool , bike rental , overall condo and its facilities, homely feel with logs provided to burn

nice cosy cabins/apartments. great service and friendly staff. amazing pool area.

warm pool, hot tub with views

the location, friendly staff, awesome outdoor hot pool and sauna with stunning views, conveniently located bbqs and underground parking

the pool

loved the pool and hot tub

very good pool and gym

we used the pool and the hot tub in the spa area - it was very relaxing after a day of skiing

great workout facility, hot tub, and pool

hotel had great restaurants and swimming pool

very clean rooms awesome pool and great staff. we enjoyed a little breakfast here

room was across the road from the pool and restaurant and office

i enjoyed the pool and hot tubs in the morning before breakfast

excellent amenities, pool and outdoor hot tub was amazing. room was excellent and clean.

nd this is really hard to pick something i don’t like about the property) maybe that the pool and hot tub were a bit of a walk from the room, and that also wouldn’t have been so bad if

swimming pool could use a proper cleaning, the water had a very strong chlorine smell and there were

the pool and jakuzzi is spacious and extremely clean

i didn't like to had to check in to get a pool spot couldn't do it over the phone.

location and pool

the pool was closed due to covid19

my kids went for a shower they noticed that the water will not drain right away so there's a pool of water in the tub while they're showering

only downsides to this hotel is that there is no pool and hot breakfast is not offered but this did not hinder my

a pool would've been the icing on the cake

mo swimming pool

our room wasn’t very clean. no pool or gym facilities.

the pool and hot tub

pool and sauna are top notch after an adventurous day

friendly staff, walkable to many restaurants and shops, bonuses included coffee, hot tub, sauna & pool - what more could you ask for

staff was excellent,pool great

never we had towels for pool

we used the mini hot pool and sauna too

no pool

while there is no pool on-site, a really nice and new recreation centre is not far

pool still was not open

the sauna was dirty pool didn’t work on the second night

there was an indoor hot pool, but i forgot my bathing suit

pool, it should be so hot

minor negative....whirlpool should be an actual pool.

staff are very accomodating, we checked in late and she granted our request to extend the pool hours

was misled to think there was a pool on the premises but there was only the hot tub

view.facilities. hot pool. best service

compact kitchen but adequately appointed

the appliances were full size and everything we needed in the kitchen was provided including salt and pepper and spray cooking oil

apartment was clean and kitchen had a french press for making coffee

location was excellent. kitchen was great. laundry machines were extremely appreciated.

bath drained slowly so showering made for a pool of water while showering - not sure if it was just the room or overall general slow process to

we were offered tickets to the community pool but when we arrived there they were also having some issues with their pools

code never worked when we came back from hot pool we had to stand outside for 10 mins then went to front desk to get her to help us even she was

no pool or hot tub.

+ pool + location + parking spot in front

were very friendly and helpful - lending us towels so we could use the excellent local swimming pool

hotel supplies soft robes and pool towels

very cozy , clean and spacious

lovely comfy clean good breakfast lovely hosts.

absolutely charming athmosfere, personal, facillities, room, fantastic homemade breakfast

the pub had an old irish bar feeling, it had great food and nice cold beer

parking lot was very small and when we returned it was taken by patrons in the pub

wifi was completely unusable

there was parking in site

wifi signal was so weak it would not stay connected

walkway to the pool from our building could have been shovelled

the room was clean, the pool was great

the swimming pool and hot tub

traveling with kids, this is a great place to stay as there is a waterpark (large slide, kids pool, large pool, & hot tub) included with your stay

having a kitchenette. great pool/hot tub. nice games room and option for board games.

would have liked access to a pool for the children

it close from restaurant, supermarket, parks, swimming pool, and so on

we were there for five minutes when literally 12 kids under 10 arrived and treated it like a pool

spacious, super clean throughout, well equipped kitchen and large table for family meals, easy self-service check in and out, close to hikes and

loved the hot tub and the full kitchen in the room with everything you need.

the kids loved the pool too

well laid out condo s, the pool is great for families and the hot tub is great to relax in after a day of skiing

the room and kids enjoyed the pool.

walking outside to get to the pool area only.

the walk to the pool

is no conference room to hang out beside the lobby pool and spa was still under

there is a bit of construction from 10-4pm, they are adding a pool/spa area, however did not affect our stay

didn't have a swimming pool

no swimming pool

no pool or spa service during our stay

the pool and hot tub were easily accessible and had amazing views

part of our stay was enjoyable, the hotel was beautiful, we were at the pool every day

pool furniture was a bit uncomfortable

great location, comfortable beds, very clean, great view, nice pool with fantastic view

location. pool front desk staff

pool closes early at 10pm!

loved the toiletries - bee kind - and pool/gym

restaurant, swimming pool & gym are excellent

pool and hot tub were lovely after a walk in the cold air

the fitness centre and pool were extremely clean

pool, hot tub and outdoor fire tables were all closed during out stay and we were not aware of that

that there’s no restaurant in it or indoor pool

additional facalities like pool , hot tub and bbq

great location very clean two hot tubs one pool . staff first class.

pool and the hot tub after a long day of driving and walking is definitely the highlight of our

the pool area was very dark

pool was a little small with lots of people on there enjoying it

i found it hard to find the pool .

like pool & gym were sadly closed would have been a lovely experience in our little getaway

the pool and jacuzzi was very disappointing. very old and dated.

the personnel was not so friendly, and the swimming pool is really small.

indoor pool was awkward to get to from our block in the complex - but was fine when you got there

we had a very comfortable stay here and enjoyed the pool and spa

pool was small compared to the hot tub

had to walk outside the building to get to the pool

pool and hot tub were perfect

all through, we had to scout around for where to get food the night we cane in and the swimming pool/hot tub was closed for 1

great rooms, great pool and hot tub

felt very safe with “private” access to outdoor pool or hot tub as only one family could book a 30 min slot at a time due to the pandemic (we

pool was warm and hot tub was hot

besides the parking lot is really small and it's possible you can't find a spot to park your car

was a little hard to find the entrance to the parking lot

we also really enjoyed the spa bath and we added charcuterie and chocolate covered strawberries to make our stay more special

the location and the breakfast

spa bath was absolutely amazing