t just the activities at the pool area) and proper performance night shows

the pools are amazing, each with its own features and design

room, spa and main pool.

gorgeous. super clean. wonderful pool. amazing staff

wished they had a kids club

pool staff was attentive

we had a huge swim up pool and the swim up bar was right across from our room

since we went in december the room's pool was too cold to use

very cold pool

fficult to swim)

no food service around the pool. need bathroom closer.

with nice pool area at casitas

pool butler service was poor in the first section i was in the first 2 days but once i moved to a

enough shuttle golf carts and not enough chairs by the pools

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

is our second time visiting this resort this year, it s beautiful, great food, amazing pool and beach and the staff are amazing

the pool area was excellent and the beach area like paradise

maintained, the staff was wonderful, the food was great, the rooms were beautiful, the beach and pool were

our biggest choice of the day was pool or beach

amazing. just amazing. the beach, pool, restaurants. valentin never disappoints.

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

the pool was very clean

inclusive, the activities you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

pool area was huge

cold pool water

several well designed swimming pool and beach experiences along with many activities, bars and clubs

side which was for adults only so it seemed we had to walk quite a bit to get to the activities pool for our children

staff by the pool was excellent, always ready with another round and with a smile

preferred club pool and walking the beach.

infinity pool overlooking the beautiful ocean

room looked over jungle and had no view of pool or ocean (building 3)

meal, pool, beach, gym, staff

beautiful pools

a big shout out to katia at concierge, alberto our butler, jose, our pool towel gentleman, ricardo, the drink server around the pool… carlos, who is another butler at

enjoyed our stay here,the pools are great and so is the foods and the different selections

the main pool was amazing - fun, clean, great pool snacks and drinks

the pool was big and clean

the food and the bartender at the pool makes the best drinks

amazing big pool with plenty of space for everyone

staff, service & pool

stations everywhere to staff wearing hair nets, gloves and masks at all times (even at the pool (+)our bags to the person who checked us in at the preferred lounge to all of our wait staff at the pool and the entertainment staff (in particular the aquaerobics instructor) were phenomenal and (-)kids in the adult pool (+)a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great idea if you want to have quiet pool experience karaoke was also fun nice mix of music (+) we especially enjoyed the infinity pool (+) i loved that beach, the pool and restaurants were all in walking distance (+) bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely (-)be careful walking around the pool. the patio is terraced and it is easy to miss a step. (+) the pools, staff, food, room, beach area, & drinks all were truly perfect (+)restaurants pool sea bedrooms (+) we chose a plunge pool room and absolutely loved it

to ari, crazy steven, everyone at the ocean bar with swings you are fantastic

the spa experience was to die for ud83eudd70

friendly staff, very clean, room service was great

breakfast was always good

beautiful new clean hotel with accommodating staff. nice clean gym beautiful pool.

from the rooms to the 2 pools areas

love the rooftop pool, the room with balcony, the beach club and the excellent service provided by friendly

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

wherever you go, up to the roof top pool, grab a beer from the bar, going out for the day they will ask for your room number which felt

liked the pool and cleanliness of the whole hotel, the rooms were nice and as advertised by the pictures

also a nice swimming pool

the pool

the pool was very neat and i loved the separate kitchen

clean, comfortable and convenient.food was great and so was the pool.

setting is gorgeous and the treetop pool villa was amazing

rooms are amazing with awesome plunge pool for when you want to get out of the sun

we enjoyed the spa facilities, the restaurants, bar, pool and beach

lovely room, exceptionally professional & friendly staff, great pool area and good food

we loved oscar who greeted us and showed us around on our first day and our breakfast server manuel

the family pool is great

the cenote in the spa is fabulous

be clear, this is obviously not the fault of individual workers), they try to usher you

goes to an auberge on a budget, but one small nit i can t let go of at the spa

she would help us having our kids food pre-ordered and ready for them at diner time

pool n poolside service, beach bed overlooking the water.

pools were amazing, good thing was that adult´s pool was separated from family pool

very nice pool area

great facilities, especially the pool and access to the beach

activities were clearly on a board by the family pool, but when you are relaxing it is hard to keep an eye on time

the grounds, pools, staff, and food were all amazing

they had a burger bar from 12-3 daily there behind the pool

staff was great. ground floor pool walkout room very convenient. food was good.

just a pool property not really for someone that likes to stay on beach and enjoy ocean

there were always plenty of beach, pool chairs available and quiet spots could easily be found

due to hurricanes, the beach is closed, the pools close at 8 p

room , staff , pool

we were promised champagne but never received it and could never even get any pool towels

pool activities

private pool often had bugs floating

i also loved the ice cream stand by the pool

the resort was well maintained and clean. the pool and beach areas were beautiful.

ue). proximity to ocean. staff. resort.

grounds and surroundings, very clean, lovely staff, amazing private beach and pool area, great food choice

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities adult pool town

levi at the pool by the beach, adalberto the waiter at the mexican restaurant and adin at the lobby

they were under construction, with no main pool or easy way to go to the beach

loved the service at the restauarants, the pristine pools and amenities

the pool-side staff could offer better service.

the resort was nice the butlers were great!!the pool area is fabulous!

you an option to “break the day” no need of earphones unless you need music at the xhale pool because there is music all day at the other 2

loved the see thru pool and the 24 hr spoon

have been a little more push to get things going from the entertainment team in the disco and pool side stuff

i loved how the resort had multiple beautiful pool areas and the foam bar was great

pool does need updated but was still quite beautiful

& mili for arranging fun events, capri grilles chef luis and alejandro are amazing , jorge at the pool bar and rolfi in the buffet are fantastic

pool temperature on cloudy days was very cold

the room with the swim up pool was out of this world

we all wished there was a small snack bar by the pool.

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

pool, restaurants, disco, and jacuzzi!

beautiful rooms and pool area staff super friendly

hard to get pool chairs due to members having first choice

pool and hot tub are rough

- beach/pool towels provided - playing area for kids close to the reception - small movie theatre with at

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

the kids activities, games, kids clubs, pool and the details they have made for families traveling was so impressive

amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the rooms, the pools, the movie theater, a trampoline park, yoga, water sport

er 1hr)

small price to pay because the pool is exceptional

the weather was beautiful, the pools clean and warm

our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool

the staff, the rooms, the pool

beach isn't the best and we had seaweed during our stay, but the pool and a day trip on a catamaran more than made up for it

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

pool side entertainment would be nice

stuff: going in the winter, unheated pools were surprisingly cold

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

were multiple pools, resort was well maintained, and small enough making it easy to find everything

service is outstanding, specially waitresses in the beach +room is big, very clean and modern +pools are also great, specially kids pool

everything!!!!!!!! i loved it food people drinks pool games entertainment everything

i love the swim up pool

hated that the pool closed at 7pm daily

staff were really attentive, liked that there was food by every pool

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

the spa also felt overpriced, which may not suit everyone s budget

didn’t like that the resort does say adult only but you walk a couple steps and there is kids on the other side there is no barrier the adult side is really small and the room smelled like

the bar staff except for miguel, wasn't attentive at all

breakfast was usually always delicious

didn't like the early pool close times ud83dude15 there was no where to heat up your food- maybe add microwave stations

also, we would have liked the option to order food at the pool and maybe entertain but understand with covid

pool and water park are great

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

the view is of post pandemic construction so make sure to ask for poolside views

our room was spectacular and that it had its own pool, whirlpool and an extra bonus room that you can go watch tv and hang out if your spouse

the private pool is amazing

huge room and private pool, which is their standard room ! lovely big beach.

ai massage), rainforest

heated pool and jacuzzi, spa treatments

oh and pool water activities and beach

breakfast buffet was outstanding. i went to caribeaner. i also love the lap pool and the grille.

pools are great, but the flooring around them could really benefit from a power-wash, as it looks a

the restaurants are 5 star quality and there are 9 pools

olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

nkeys, cats, birds, iguanas,

the nightly shows were fantastic, the dancing by the pool was a great time

ground is nice to take a walk, pools are nice, this was our 2nd time, however the 1st one was better

friendly staff fun pool area

amenities and staff! the pool and room was amazing and service was top notch.

policy on no reserving pool chairs not followed by many

fruit, sun pool spa kids club

there really aren't a lot of things to do in the hotel, most of the families just hung out by the pool

kids club could have been more extensive with activities outside on the beach and/or by the pool in order to avoid kids just staring at the tv

pool was too cold

plenty of space to find your little piece of tranquility either by the huge pool or by the beach

we enjoyed the food and drinks at palapa delfines by the pool

there s a big space behind the kids pool that you can use for outdoor play

the layout was very strange because there was only one pool next to the lobby.

huge property with unbeatable amenities top of the line service temperature controlled swimming pool unlimited food and drinks all