location was perfect and having direct access to the pool from the room was exceptional

beautiful indoor pool and hot tub quiet and convenient location easy check in

balcony and indoor pool

had an outdoor pool but it wasn't as warm up there as it had been where we are from

the map of the property was slightly difficult to follow so it took us much longer to find the pool then it should have

we really enjoyed relaxing by and swimming in the pool

wifi was hard to get. pool filter was not running,lots of bugs in the pool

the pool was clean and nice

it was february so we did not have use of the pool area

convience to cades cove, swimming pool was wonderful

the surface of the pool deck is on the lower pool deck is-it is super hot and very hard (almost impossible) to walk on

liked that the pool was open and looked clean (though air temperature was too cool to get in)

the pool was small but the kids had a great time in it anyway

i was hoping the pool would be open but it was not, but thats ok

we also enjoyed the pool it was nice and clean

pool was saltwater and so clean

cool setting. comfortable room. good location. clean pool. nice helpful staff

location, property was beautiful, loved the salt water pool

pool/hot tub is great

pool is very small and the design with a shallow top tier separated from the not all that deep

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

kitchen was huge and great lay out

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump from one of into the other

didn't like having to go down all the stairs to get to the pool

staff was awesome, location was good hot tub and pool were wonderful

we really enjoyed the peace and quiet. the 24 hour pool was great as well

the place was very clean and location was really great nice game room and pool area

swimming pool was dirty and started to turn green

it was a nice stay! we enjoyed the room and the balcony. the pool was nice too!

pool was filthy, staff seemed annoyed

the pool was too cold to swim in

though the pool was closed during my stay, i could take my boys to the sister hotel down the street to swim

we stayed in room 123 close to the pool

the pool was extremely cold.

pool was cold

the swimming pool was closed

would have wanted a place with an indoor pool but you can't have everything i guess

the pool was dirty 

it was clean, free coffee and lemonade. very good breakfast.

the fitness center did not meet expectations. was not able to use equipment safely.

several breakfast options available

fitness center was small

were in an handicap room that did not have a tub so that made bath time harder with two younger kids but still had a great

clean and spacious. breakfast pool area and sweet staff

hot tub& pool was a nice size plus clean as well staff was awesome plus w the covid they still provided sum

much of a chlorine smell in the indoor pool area that it burned my eyes just sitting in the area watching my son

very appealing, pool was very nice, room was awesome, breakfast was great

the staff was sweet, the hotel was very clean, comfortable beds, nice heated hot tub and pool

pool was down

how friendly everyone was at check-in. how clean the room was and the pool was nice too..

nice staff. nice room. and the indoor pool was working.

pool

we had the pool to ourselves

perfect location, excellent breakfast and big rooms

is our 3rd year there, love the cleanliness,the rustic style, flooring, fireplace, breakfast the staff, location, everything that’s why we always go back

location - right by the park entrance, the best breakfast place in the whole state, and the main strip

breakfast area could be bigger, very crowded, and didn't have many healthy choices for breakfast

the breakfast was good

pool not open late night

quiet, nice pool, big tv in room

i wish the pool would have been open.

also, the pool was great

working on the pool when we went swimming

our family loved the coziness and the fact it had a pool and hot tub!

indoor pool was to warm

were sad that the out door pool was closed for the season, but enjoyed a nice warm swim inside

the indoor pool was nice and heated

late pool hours are great for guest who arrive late

temperature of the pool water could have been warmer

pool not open

rather have an outdoor pool.

the hot tub and fire pit were very relaxing, and our daughter loved the pool

the people by the pool and fire were often loud.

i loved the location and i loved the spa tub in my room

and the double spa tub was hard to leave

kitchen was nice with microwave and

due to covid they provided grab and go breakfast items.

know it’s not feasible due to no kitchen, but wish there was more breakfast options

you had to walk out of the hotel to the pool

wish pool was connected to it. didn't use it to cold to walk out side with bathing clothes on.

the pool was clean and it is heated

pool is heated but was too cold for me. grandkids were fine with it tho.

the pool was nice, but the pool area could use so.e updates.

indoor pool , and the location it's in gatlinburg

pool was not heated it was cold!

people working on the pool was loud

i believe the level of indoor chlorine was too high 'indoor pool ' it hurt my eyes

foul mouthed guest in the pool yelling profanity at the top of their lungs i couldn't take me kids to the pool a couple of

the heated pool and hot tub was wonderful

location is wonderful. we loved the breakfast, balcony and pools! we will definitely be back!

location and pool open late!

the breakfast was great, the pool was great, and the room was excellent!

outdoor pool was very fun for the kids

wish the indoor slides stayed open as long as the pool

we liked everything!! the kids love the pool area!!!!

pool- the pool was great

pecially lauren) and the towel lady near the pool were all phenenomal

a indoor hot tub indoor pool 2 outdoor pools splash pad for the little ones and 2 water slides that u can tube or just go

breakfast is great, the pools are awsome, they have a lazy river and pool on 1 st floor very nice, it’s under

the ice is a bit far and the pool was pretty cold

pool and lazy river were excellent staff was nice and friendly beds are super comfy.

it has the indoor swimming pool and lazy river and it's good place to be at some friendly staff

inside pool was cold

the pool and lazy river are relaxing and open 24 hours

the pool options, the lazy river was our favorite, the cleanliness of everything, the accommodating

loved pool, lazy river, to be honest liked everything about this hotel

the pool and lazy river area is excellent

just loved everything about my stay but i really enjoyed the lazy river pool and especially the hot tub

indoor pool and spa, great hot breakfast, comfortable beds, very clean, beautiful bathroom, great

very welcoming and friendly staff, breakfast was amazing, pool was clean rooms were super clean and very modern

friendly, good breakfast, indoor pool, our 3 rooms was clean and the staff was very polite and friendly

loved the area and indoor pool

love the pool and it being open 24/7, breast’s wonderful and the attendant was great

brought our kids and they had so much fun at the indoor pool

conditioner, lotion, make-up remover wipes, free hot breakfast, free ice, indoor swimming pool, hair dryer, iron/board

front desk staff, breakfast and pool

the pool was great for entertaining children. the hot breakfast was very good as well.

the area and indoor swimming pool

pool and jacuzzi were closed, but it was winter (cold weather), so, did not matter

breakfast was good. the pool was great

friendly staff, great location, wonderful view, great breakfast and the pool was very clean.

pool is clean

lovely rooms with balconies and pool

pool was great a lil warm but great

dog friendly. pool was amazing. clean rooms.

the walk up sidewalk ramp at the pool is steep and slick

we didn’t eat the breakfast so i can’t comment on that and the pool is closed so we didn’t get to experience the pool

we got a the older section of the hotel. balcony over looked a empty dirty pool, not the creek.

hotel location, pool, and hottub

but i wish breakfast had been served and the pool had been open

location, clean and spacious rooms, nice pool and the staff is very accommodating

the pool was opened

loved the atmosphere, the breakfast, the pool area and the amazing staff!

the room was nice, and very clean. the pool was awesome!

nice and friendly staff rooms where much larger than i had expected loved the indoor pool and

we loved the breakfast, location and the pool!

the pool & hot tub and location were the best features.

kids loved the pool and i was a fan of the hot tub

pool was clean but it was much smaller than i expected

you can tell they are still updating some things but our room was great our son loved the pool

pool area was difficult to open the door. thought it was.closed.

heated pool and hot tub was excellent

the pool location isn’t great and not the cleanest.

was nice inside the room . spa tub was very nice . really really loud though .

was a little bummed out that the spa that was listed did not work in the room

the stopper in the spa was small but it did stop the water

spa tub is amazing

ask for bath salts for spa tub

small pool

the pool was open fri-sun 8am-12am free coffee in the office area

with check in our rooms was very nice they are remodeling but they are making it very nice the pool area could use a little attention but overall it was worth the

from the bottom floor at the pool wifi was great but not in our room

was close to where we were going and like the indoor pool

loved the pool

we especially appreciated the shallow pool it gave us peace of mind with our small children and was a great bonus that it stayed open

liked the pool, the fact that we saw bears and the staff were professional in keeping us safe and allowing us

the restaurants and the pool! the rooms were also very clean and spacious

having access to a bar and restaurant, as well as everything outside like the hot tub, indoor pool, and fire pits

pool was great- room was clean and comfortable. love the breakfast coupon!

pool was clean and room seemed recently remodeled

pool was always overcrowded at night

pool and nice area and staff and the room was very clean and walking distance to stores and

loved the pool and the staff was super friendly

love love the pool

clean, comfortable room and bath; marvelous pool/hot tub with 24-hr

outdoor pool & surrounding area is very nice

pool open 24hrs

the heated pool so even though it was unseasonably cool i swam

my grandsons loved playing in the pool each night

spacious bathroom and poverty now provide hot tub/pool towels in the room

the pool and hot tub were amazing

location, indoor pool and hot tub, complimentary breakfast, clean, nice decor

indoor pool/hot tub were open until 12 am

the pool was clean and we loved the popcorn and movie night every night

music louder in pool area.

we loved that a movie was shown at the pool area every night with popcorn

the pool and hot tub were great

pool on the cold side for winter

outdoor hot tub, heated pool, fire pits, free breakfast...amazing.

pool was very lackluster but it was a pool the hot tub area was nice

nice indoor pool and outdoor hot tub

breakfast and location was great. pool and exercise room was also very nice

the pool wasn’t heated and was too cold for us and our children to get in and enjoy

to downtown , rooms were super clean and good size , pool / splash area were awesome

pool was small cold and looked dirty, also there were no pool towels

everything!! the kids loved all of the slides and the pool.

no towels on pool room

the pool

great location... clean and comfortable... great, friendly staff... kids loved the pool...

had vendin machines every floor had toddler area at pool housekeeping lady maria was just like the best lady ever she was so great wit kids n just made

hotel room stayed cold which was great and we loved the pool and the kiddie pool for our 4 year old

the pool and comfy beds

really good place to stay , pool was relaxing. friendly staff

very nice appartment. great pool for the kids!

indoor pool/ water park areas are great for the kids

the pool could have been a little warmer but everything was great

we wish we would’ve utilized the indoor pool but ran out of time

chic room, wonderful pool, water park for children super

the pool was dirty and the breakfast could of been better

everything was good. just wish the pool opened up earlier then 2pm.

the pool was nice

the pool wasn’t really big, keys would stop working a lot of times.

the pool was closed and being worked on. i really wanted to go swimming.

that the pool was cold and the hot tub was out of order.

no outdoor pool

the pool was great, and the exercise room was fantastic

it would be great if the indoor pool was heated. the water was freezing. ud83dude2c

hot tub was not very hot and jets wouldn t work for us which no big deal, also the pool is indoor only not outdoor but that s great if it s a chilly day

the indoor pool was under construction and we didn't no about it til we got there.

it was all great, we was looking forward to the indoor pool but the water was still cold (season wasn't right for water anyway) so that's on us

the indoor pool needs to be warmer

i liked that there was an indoor and outdoor pool

the indoor pool was closed

s a true lodge style, the pool is so unique and fun

great pool for the kids

the indoor pool, and hot tub were a great was to relax after shopping

pool was nice but definitely showing some wear

is a little humid from the pool, but that's to be expected

pool and hot tub were great also

pool was a little too cold

friendly staff. rooms were clean. the kids really enjoyed the heated pool.

the heated pool and hot tub were clean and maintained (and open 24/7

24/7 pool and hot tub was definitely a plus, plus

pool was amazing my kids loved it

the indoor pool is a perfect temp

kids loved the indoor pool

the pool and parking lot were crowded but that’s expected for spring break weekend.

it’s located next to indoor pool and it was often very loud and crowded with young kids

indoor pool and hot tub are great

easy access to the strip. easy checkin/check out. love the indoor pool and hot tub.

pool area was very nice

great location overlooking creek. great indoor pool with waterfall. pleasant and helpful staff.

kids loved the pool

employees staying out by the pool all night

they had a pool and bbq/sitting area

we didn’t have a chance to use the pool but it looked very

the pool maybe needs a better filter as there was lots of hair in pool, and they were fixing jacuzzi

we were unable to take advantage of the pool, so i have no comment there

i loved the pool and used the adjoining sitting area with my dogs

room was nice. good breakfast. pool area was really nice. parking was limited

comfortable rooms very clean, nice pool

staff, breakfast, coffee, room, pool, location, pet friendly

pool was fun and clean also

the bed was too low to the floor and made my back hurt and there was no pool.

com picture shows a beautiful swimming ud83cudfca‍♂️pool

no pool

free because there was an issue with the internet being down and no working tv, no shower, and no pool

there was no pool

we did not try the breakfast or the pool

pool needed to be cleaned

wish the pool was fixed

even though the pool and spa area was closed they might could have had it cleaned up a lil better

pool out of commision

we didn't use the pool but it was really clean

people smoking cigar at pool side

the bed, the rooms, the decor, the breakfast, the staff, the history, the parking, the views, the pool, the location

great pool and afternoon snacks

loved the location, the porch, the area by the pool, the breakfast, ( full delicious breakfast) the bed, (soft and comfy)

location, pool, fireplace and jacuzzi.

very clean. comfortable bed. nice pool.

i loved the pool and hot tub area. the room was very clean.

close to downtown and the pool was nice for the kids!

the room was amazing and my daughter loved the pool

pool is small considering some of the surrounding hotels have slides on theirs

indoor pool for the winter months only reason i may not choose to stay at this hotel again i have two

pool was up and going

pool was clean and area around it was welcoming

the pool was only outdoors and dirty

the pool was not very big

it's no hilton or marriott but close to everthing, has a pool and we felt safe the whole time even when the bear came to snack from the dumpster lol

small pool

clean, friendly staff, and a wonderful pool

pool was open and cleaned daily

also, the pool chairs and rocking chairs were replaced with a more modern look as well

had asked for room by the pool, but was given one on the back side of the hotel, on the second floor, with a view of a

pool, location, room, staff

had a room by the pool, very convenient the staff was amazing

there is a great big place at the window on the pool side to have a couch and at least like a coffee table to sit on and relax

clean, lots of parking, easy access to walk to things, great restaurant, pool/spa is clean and

the hotel had so many amenities, gym, pool etc

was really friendly and allowed us to go in to the pool after it was closed because we arrived so late

the hot tub and pool is amazing

pool

would be lovely if the pool was heated but overall nothing to dislike

the pool was small.

pool is smaller than expected

the pool not fixed

the pool was great

front desk staff, housekeeping, pool area and pool staff was amazing

cleanliness of room, rooftop/pool, & atmopshere of hotel

it was close to the rooftop pool where we watched the fountain in the evenings

nice private pool/bar area for guests on second floor

or you can go to the rooftop pool (kid and mom approved ud83dude01) i recommend getting the one of the cabanas to elevate your

the location, beds were comfortable, pool was great, people were great, room was clean.

it was too cold for the pool.

clean room and pool

they have a nice pool where my girls made friends from other parts of the country

motel room was very nice the pool was very clean the staff was amazing the price was outstanding

we loved the pool was open late

best thing ever was the pool and hot tub always open

pool was perfect location. breakfast was great with many options for everyone in our group.

the pool was freezing while the hot tub was scolding hot

extremely helpful staff, room service, large room, stunning lobby, 24 hour pool, elegant decor, and overall great experience

everything was great! staff was super nice and rooms/pool was very clean.

a little tlc in pool room

the pool was okay for the price we paid

no gym and pool.

pool was nice and warm and refreshing

the rooms were clean and nice and the pool was awesome

clean, laminate flooring, new rooms, heated pool & hot tub was great, breakfast was huge!

it has an indoor n outdoor pool

was great, the fire pit is so relaxing after a long day of area attractions, and the indoor pool was super clean and well attended

breakfast wonderful staff,clean pool,located across the street from trolley stop,we plan on booking here again next

i thought the indoor pool would be a little warmer but it was cold

indoor and outdoor pool, small pond which provided another nice place to sit and enjoy the water

the only thing i was disappointed in was the pool was nit ready to enjoy.

fun pool area also

we enjoyed the pool and santa singing

great location, loved the pool and the room was nice!

pool was great too

the pool water smelled a little off.

very clean and comfortable. breakfast was good. pool was warm and clean. easy walk to downtown.

indoor pool was freezing cold, and not too many gym facilities availible in location

food, room and pool

the pool area was excellent. the location is great. close to everything.

we had a great time close to everything that we wanted to do and see gorgeous pool very nice wood visit the hotel again i would stay there again

swimming pools met everyone's needs

the pool and location are great

my kids loved the pool and the view to the river

to far to pool

water veiw from the room and pool wasn't busy

i also wish pool stayed open later than 10pm

river behind hotel, pool,

i really liked the price and the pool and hot tub being open

great location, nice clean pool

the pool area good location

the pool was very nasty it had trash in it

it’s convenient to all the shopping.my kids loved the pool

clean, pool was nice and so was the hottub

a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

the pool was a little small

a heated pool, pool cold and unpleasant to our little ones

breakfast was one of the best i have in my adult life away far home fitness room and pool was well

nice little pool and our room overlooked the

pool was nasty

they had a pool. the room was plenty big.

the remodeling and new beds are nice. pool looked recently refinished also.

great location, great staff, clean room, clean pool, good coffee.

rooms spotless and very spacious, breakfast was fantastic and my kids had a blast playing at the pool 10 out of 10

indoor pool

pool is nice but small

the pool could’ve been warmer. not a real big concern though.

didn’t use the outdoor pool but it looked a little green which deterred us from trying to make time to use this amenity

5/5 pool was a 4

everything was clean and pool was awesome. hot tub was awesome

indoor pool and hot tub, location was great!

pool and hot tob were great

indoor pool and hot tub were awesome

was delicious, great location, two hot tubs and a slide for the swim under indoor/outdoor pool

is close to everything with a walking distance the pool was great for our kids they loved it

perfect location! great breakfast! pool area was fun!

elevator on checkout was very busy and the pool was so packed but i understand it was a

i loved the pool and hot tub, both were very clean and well kept

pool is very nice and food was great

children enjoyed the pool while mom & dad enjoyed the restaurant & bar

very clean , pool was kid friendly, and a great breakfast buffet !

need a bigger pool for all guest and seats around the pool

very nice, just opened up in january.very clean and nice pool

scuits and gravy, scrambled eggs, waffles, cearl, mini muffin, sausage, juice) to the pools and hot tubs and peaceful nights when we first got there we were greeted with a smile, was

our family really enjoyed the pools and the great location.

front desk was helpfull both indoor and outdoor pool areas were great

enough water in it, it made a loud gurgling noise the whole time we were outside but the indoor pool closes at 1030 so if you don't get back to the hotel and over to the indoor pool by then to

area and very clean room and pool