good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower they need to remain the people that it is a family place some couples were

pool, the food is fair per price, the green areas were clean and well kept but the conditioner air

swimming pool

water to shower and at the pool

bottles till the next morning for staff to clean up even though a sign prohibits bottles at the pool site

the receptionist told us it was the pool heater

the pool was not available for guests as there was a private party taking place that evening

we did not stay long enough to enjoy the pool area

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

front desk employed, response to service, ubication, swimming pool

the pool heater was not available, and most of the time the shuttle driver was not available

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

pool was very small

place to stay, wish to had more time to enjoy the swimming pool or restaurant

pool is amazing!

very nice view of the pool and very rustic look

pool and facilities are gorgeous and can be the main reason people stay here

pool

the swimming pool was amazing. rita kept my room immaculate.

pool was great, water was warm

never said hi, it took forever to get pool towels

different days), service at pool restaurant very poor, the staff is not well

and i had to request for someone to bring out the pool towels on both days

specially the swimming pool and jacuzzi

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

ol, bar, etc

you can use services

the selection of breakfast

staff were super friendly everything was new and clean breakfast each day was amazing

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

very nice staff. the food at restaurant was good. and they have a gym.

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

if the gym is well equipped, it's extremely dirty and no maintenance is done

my reservation included breakfast & options were tasty and varied

the pool, amenities

pool was great

the pool and the breakfast buffet

hotel with beautiful garden areas, pool was small but heated which was great to be able to swim early before leaving

the pool was amazing - warm water - and my kids loved it

pool look cozy we didn't have time to try it

from our balcony room in the executive building and view while swimming in the year-round outdoor pool was great, like a stress free resort, but it is a convention hotel, too

heated pool was definitely a winner for the kids, as was the playground

the outdoor pool was absolutely fantastic, and yes it is heated

pool quite crowded on sunday due to ? day passes.

the rooms were clean and comfortable, breakfast tasty and pool nice.

the pool not being heated.

clean and neat, good business hotel with conference rooms, good staff. has an ok pool, too.

pool and área outside was very nice to have lunch and let the kids enjoy the pool

the swimming pool is not heated so we did not swim; disappointing

the outdoor pool.

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

paid for a room with queen bed and a view towards the pool and i didn t get that i had a dirty old room small bed and the view towards the parking

pool was cold

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

pool closes way to early @8 p.m

the room and the wholwe instalations are very comfortable, the swimming pool is excelent.

the swimming pool was in another building

great for the price! basic but clean. the warm pool was a nice touch.

they said they had a pool and a jacuzzi,but it was only a tiny pi pool with dirty water, it wouldn't fit 10 people

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the pool area is nice but the pool itself wasn t very clean

pool temperature

the bed was comfy and the pool was a nice touch

the staff was helpful and the parking was huge

great bed, big tv, secure parking lot, and friendly staff

pool was very cold and restaurant closed at 10 am on january first

there, we were woken up by the kitchen s smell the were frying tortillas for breakfast, the pool was out of service due to the heater was not working at all

the pool was awesome and the rooms were very clean

they ran out of towels, had to gave us pool towels

was good the location and the pool was clean

they solved one little request we had at the swimming pool

also the pool need to be warm up because even at 2hpm it is really cold

7 pool chairs are a joke

the pool & the service of the personnel, they were very kind with my family.

room was a little dirty there was even a roach the pool was also dirty, we didnt dive in because there was a cigarette flooting around

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool is small but perfect for cooling off in the afternoon

the pool area is really nice too

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

we loved having the pool each day

there was private parking under the hotel

wifi sometimes didn t work as well, no lunch or dinner service

only thing we did not like was breakfast

there had been written information in the room and a map to explain a bit about queretaro and the spa services

the honor bar was a nice offering for a late night craving but no energy to go out

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

the breakfast was also excellent -- delicious and beautifully presented

breakfast was good

the free breakfast was a nice addition

boutique hotel, very helpful and friendly staff, great location, great, breakfast, and a hot

robes were part of toiletries - breakfast was very tasty on the top terrace roof, i enjoyed the experience - staff was nice and

the breakfast was exceptional and the use of the pool and hot tub was the icing on the cake

hotel, pool, room & location

breakfast was amazing, pool swimming in the hot afternoon was the best

the pool is wonderful to come home to in the afternoons, and it is covered at night so the water does

so the area with the swimming pool is a bit tight - but if works so fine even though

the header of this property read “and spa” the spa was underwhelming

website indicated restaurant bar and spa and none of these existed

it was very clean and they were really accommodating with late check out

i guess we were there off season, restaurant, bar and spa were closed

i never had time to use the swimming pool or jacuzzi

no swimming pool

and we hugely enjoyed the roof top swimming pool

no staff at the rooftop swimming pool bar

pool is seems to be not clean enough, on the sides there is a lot of dust and should be cleaned

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

hotel is very pretty & small pretty pool in the back and terraces with beautiful views

room was close to the pool but the sign said it closes early it did not kids were loud and stayed till

they made sure my kids enjoyed the pool, always making sure they had enough towels

there were a lot of mosquitos by the pool

the beds, the room, the facilities, everything was super clean, the staff (!), the pool

nice location, great breakfast

lastly we went to order room service at 10:40 and the woman at the desk said that it was done for the day, but when we went

staff were very friendly, the jacuzzi was clean and breakfast was nice

breakfast had different options , delicious

is wonderful, rooms are more o less clean, the rooms were close to each other as requested, breakfast so so, easy to

also i didnt use the pool but it seemed like a nice place to chill

it would be nice to have the pool open 24

small pool only gets sun in the morning and early afternoon

the pool, while small, has loungers where you can sun

the pool to cold

there's a nice pool and daybeds to relax

plus, there's a small heated plunge pool to relax in after a day of walking

2) the pool is at another property that we never got to… i read that in other reviews, but i assumed the

a pool on the premise, must go down the street to their other location to sit in the very small pool

now i know that there is an extension of the hotel around the corner with a swimming pool

gorgeous rooms, outside seating areas, a small deck overlooking the pool from our bedroom

loved the pool area and outdoor spaces which made it very relaxing to hang out in

pool is cute

swimming pool, amazing breakfast, great service

of queretaro historico area; clean, comfortable; excellent staff & service; courtyard w/ patio, pool, and library

the pool/jacuzzi is warm and relaxing, not crowded

great location, spacious room, the pool was lovely at the end of a hot day.

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials will surround you at tá

lovely pool and outdoor space and amazing friendly and attentive staff

pool is a lot smaller than the pictures and not really well maintained