the pool was not available for guests as there was a private party taking place that evening

water in the pool was cold no wifi broken fridge broken bath top tv didn’t work when we got there room service

front desk employed, response to service, ubication, swimming pool

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

the receptionist told us it was the pool heater

the warm pool

the swimming pool was amazing. rita kept my room immaculate.

loved the pool, the external decor and plantings.

pool and facilities are gorgeous and can be the main reason people stay here

pool

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

the pool heater was not available, and most of the time the shuttle driver was not available

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

pool was very small

place to stay, wish to had more time to enjoy the swimming pool or restaurant

the pool was amazing - warm water - and my kids loved it

was a heated pool, which was my first criteria, food was good, got a covered car parking which was included in

hotel, quite cheap great service, heated pool and the gym is also great, not really expensive one of the cheapest with pool on queretaro

pool we didn't get in the pool, but it was very clean

explained a little bit better about the hotel amenities, such as timing and location for the pool and breakfast, as well as explaining about the pool towels

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

my reservation included breakfast & options were tasty and varied

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

if the gym is well equipped, it's extremely dirty and no maintenance is done

to main roads to and out of the city, room equipment good, the breakfast buffet was very

you can use services

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

ol, bar, etc

breakfast was unexpectedly really good, lots of options

parking was very reduced

pool was great, water was warm

specially the swimming pool and jacuzzi

different days), service at pool restaurant very poor, the staff is not well

the pool and jacuzzis were clean and at a perfect temperature

never said hi, it took forever to get pool towels

heated pool was definitely a winner for the kids, as was the playground

weather was hot, and the six children in our group and some of the adults, enjoyed the use of the pool and its facilities

pool quite crowded on sunday due to ? day passes.

proximity to all the major stores walking distance to parks pool

pool very nice

the pool not being heated.

the rooms were clean and comfortable, breakfast tasty and pool nice.

close pool

clean and neat, good business hotel with conference rooms, good staff. has an ok pool, too.

pool and área outside was very nice to have lunch and let the kids enjoy the pool

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention very good

pool was cold

the outdoor pool.

paid for a room with queen bed and a view towards the pool and i didn t get that i had a dirty old room small bed and the view towards the parking

better breakfast option, better bar. wifi and cable system bad

great for the price! basic but clean. the warm pool was a nice touch.

secure parking for my motorcycle, a pool, comfortable bed, close to centro and the historic area

the room and the wholwe instalations are very comfortable, the swimming pool is excelent.

the swimming pool was in another building

like a co-working space, i needed to work during the night and i had to do it from the swimming pool as it was the only place with internet + electrical outlets available

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

the pool area is nice but the pool itself wasn t very clean

pool temperature

the bed was comfy and the pool was a nice touch

there's no good parking entrance road sign

great bed, big tv, secure parking lot, and friendly staff

7 pool chairs are a joke

view on the pool

the pool & the service of the personnel, they were very kind with my family.

also the pool need to be warm up because even at 2hpm it is really cold

they solved one little request we had at the swimming pool

we loved having the pool each day

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

the pool area is really nice too

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the pool is small but perfect for cooling off in the afternoon

friendly staff, lovely pool and roof top terrace, complimentary breakfast was really good

location, full breakfast offerings, pool and jacuzzi and staff was very accommodating including arranging for my transportation from

is a beautiful, boutique hotel with pool, jacuzzi, and terrace

so the area with the swimming pool is a bit tight - but if works so fine even though

hotel, pool, room & location

and we hugely enjoyed the roof top swimming pool

the comfort of the bed, the pool, the roof and the breakfast.

rooftop lounge and pool is impressive

the hot tub was amazing, the pool was cold but refreshing after a while in the hot tub.

no swimming pool

the staff is wonderful and the breakfast is amazing

wifi was spotty, at best, but it did not interrupt our stay at all

diificult to log in wifi

was fantastic owner could not have been more helpful loved the breakfast and even invited 2 friends on the last

the wifi was good and allowed us to check emails and listen to radio caroline's internet broadcasts

everything was excellent, the suite was huge, we loved it. the breakfast was very good as well.

breakfast was not the best, the windows in the room cant be open ( only a little from the down)

staff were very friendly, the jacuzzi was clean and breakfast was nice

very comfortable, safe, cleanest, room service excellent location, affordably prices recommended

is wonderful, rooms are more o less clean, the rooms were close to each other as requested, breakfast so so, easy to

breakfast with fruit, main course, fresh orange juice and excellent fresh coffee

the breakfast was promptly served at the designated time, and it was really good and filling

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

it is centrally located, amazing owner and staff, delicious breakfast, comfortable, and words cannot express how much i enjoyed staying there

the free breakfast was a nice addition

the header of this property read “and spa” the spa was underwhelming

website indicated restaurant bar and spa and none of these existed

it was very clean and they were really accommodating with late check out

i guess we were there off season, restaurant, bar and spa were closed

the room and bathroom were clean, the wifi was fine, and there were plenty of outlets, excellent hot water

i felt like a princess in most spectacular room 209, that has incredible spa like glass room

the location was amazing. great terrace and pool

they made sure my kids enjoyed the pool, always making sure they had enough towels

pool needs lights for night

the pool area is quiet, clean and relaxing

the pool could be a bit better and have more temp control

added bonus was the small pool you could also use in the sister hotel round the corner

there's a nice pool and daybeds to relax

now i know that there is an extension of the hotel around the corner with a swimming pool

plus, there's a small heated plunge pool to relax in after a day of walking

a pool on the premise, must go down the street to their other location to sit in the very small pool

breakfast was ok and nothing to complain about

they have such an amazing hotel with clean rooms and amazing breakfast, the area is nice and the mall has everything you need

mexican breakfast

the boys at the restaurant at breakfast are great and they will do and go the extra mile for you

breakfast was excellent, and all the staff were exceptional, fantastic laundry facilities

swimming pool, amazing breakfast, great service

loved the pool area and outdoor spaces which made it very relaxing to hang out in

place, beautifully designed, very quiet and comfortable, clean, good breakfast, lovelly little pool in the

it is a beautiful property with a pool and delicious breakfast

pool is cute

great location, spacious room, the pool was lovely at the end of a hot day.

lovely pool and outdoor space and amazing friendly and attentive staff

pool is a lot smaller than the pictures and not really well maintained

pool area is nice

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials will surround you at tá

also i didnt use the pool but it seemed like a nice place to chill

small pool only gets sun in the morning and early afternoon

they say they have a pool

it would be nice to have the pool open 24

the pool to cold

room was very comfortable, overlooking the beautiful pool

staff, yummy breakfast, beautiful grounds with a pool for familias and close to wonderful restaurants in the historic centro

the pool was a bit cold for my 4yo boy

room was so close to the pool, but in the first night there was a party of others guest and it was so loud and noisy and the

the swimming pool/garden courtyard was lovely

there was private parking under the hotel

very comfortable and clean, although the swimming pool is too small.

the swimming pool is exposed, to close to lobby

location. pool. amenities.

pool had many problems / maintenance issues.

the pool was little