was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

the shuttle problem and the price was ridiculous

for shuttle to/from airport, despite ad for free shuttle

e to strike)

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

booked it specifically because it had a pool

free airport shuttle and close to airport. good sized family room. pool open in march!

pool is actually outdoor pool

noisy partying in the pool that went on until the early hours of the morning

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

the pool wasnt usable

we tried to eat at the restaurant but it was booked, the pool was extremely noisy at 10pm with screaming kids and parking was severely

good size rooms. did the job. good night rest. had pool for kids.

though at that hour we couldn't see much of anything

the pool area needed a bit of maintenance and cleaning.

the pool area was very clean and the temperature refreshing

service and parking close to shoping and airport modern appliances in suite ensuite laundry clean pool open early hours well equipped gym and outdoor walking track lemon water at

hot tub with the pool

good location, comfy bed, heated pool, paid parking, hot tub ud83dudc4c. cozy hotel overall.

paid parking, we have to walk outside the building to the pool not good for winter time.

the hotel has an indoor jacuzzi and small pool

elevator too slow, people walking in hallways wet from the pool

pool area was slightly small but good value for money

clean, spacious room. pool/hot tub was nice and warm.

friendly staff, pool is good,

the gym is really well equipped and the pool is decent

close to the sky train and airport. liked the early hours to the spa and pool

pool area a little tired

the best was the pool and whirlpool and the gym the bedv was comfortable the shower was amazing

well kept, the pool was clean and a comfortable size

pool & hot tub were great, although a bit smaller/older than in pictures

the staff was wonderful and the pool was great

great facilities, awesome rooms. comfortable. great pool and gym, nice restaurant.

friendly and helpful staff. super comfortable room. food was fantastic. pool and spa were great.

the amenities such as the heath centre and pool are clean and well kept

i like the pool and the tv and the bed

comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

pool, unique stylish bedrooms and proximity to sky train

the roof top pool and hot tub are dreamy and the perfect temperature for an evening swim

wish the pool opened earlier

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

it was a great place for me to stay with the dog, shuttle to airport a real bonus.

he allowed a late check out, to accommodate my later flight the next day

great location and great shuttle service

shuttle was great

i loved the pool and the room!

love staying here because of the pool, our kids love the slide

there's an in door and outdoor pool

were comfortable, location was ideal but the best part for our 7 grandchildren was the pool and waterslide which was used and enjoyed daily

indoor pool and tennis courts give it that resort feeling and the plush bath robes are a nice added luxury

location to airport was great free shuttle early checkin was allowed friendly service and staff pool and whirl pool were both very nice comfortable

nice and clean it had a indoor pool and hot tub restaurant on site that delivered to room

quiet, great whirl pool, excellent staff

nice having a small pool and jacuzzi after our flight

kids love the pool, i always hit the fitness roll for a quick workout- it s small but has treadmills ,free

the kids enjoyed the indoor pool very much

the pool and the room and the staff were nice.

the pool and hot tub were nice

made to feel welcome, very reasonable rates, rooms beautiful and clean the bonus was the swimming pool- we were soon enjoying that

great staff, pool is nice and close to airport.

gorgeous pool area overlooking the fraser river

we got a free upgrade to a king suite, and we enjoyed the pool

that we're able to see the richmond market for the first time we had some good family time in the pool our needs were met by housekeeping

the pool is the best although very cold

pool nd hot tub plus it was open till midnight and the store was open till 1 am , our room had the

great restaurant & bar & a pool & gym

the pool is also good

and the rooms were spacious and facilities were great pool and hot tub in the airport

placement of the pool and workout area were in an odd place

pool, massages, food. everything

tea and coffee was available in the kitchen and in your room

it would also be nice if the guest can use the facilities in the kitchen

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

the front desk helped me with a refrigerator for medication and got me a late check out!

small pool with hot tub

kids love to stay here and have fun to use swimming pool and hot tub

beds, indoor pool, availability of washer/dryers and location near all the fun spots in richmond,

was great and good hours, jacuzzi tub room was a perfect stay comfortable, mt daughter loved the pool and hot tub on the main floor

including the temperature of the pool

warmer heated pool

nice patio with a view of the outdoor pool and green space with nice mature trees

staff and room were great - pool awesome - some food choices needed work but overall good.

large balcony overlooked a lawned area and the pool, although the pool was closed in september and covered

ceasar salad , huge and very tasty , the staff are all friendly a d seem happy - loved the pool and hot tub- great view from it , very clean

the hotel has an indoor pool and a fitness center

the pool is very good and breakfast was good as well

the facilities included couldn't be faulted the swimming pool and gym were great

had the time to use more facilities eg pool and breakfast

had to reserve the pool to use it

jacuzzi was great, but it would've been nice if there was an indoor pool as well

i really love the spa pool at the hotel, we had it all to ourselves too.

no facilities at the hotel like a pool or hot tub.

wish there was a pool. wish the beds were a bit softer.

upon check in no one told us about the restaurant, pool or anything available at the hotel

never used the pool or gym, but all looked very good

staff and always in good spirits, pool was open until 10pm

views of the city in the room, cleanness, provided gym, pool, breakfast & parking, transportation (skytrain), mall is good too

the staff, location, cleanliness, breakfast and pool

heated pool was nice and warm, but a hot tub would be great to relax in on the pool deck as well

parking, good location, restaurants nearby. room spacious and clean. pool simple, clean.

the pool and hot tub was not working due to the weather

that we were able to get our full workouts in every morning and we loved the rooftop lap pool

the location the pool/hot tub the bed in the room

great pool and hot tub

the kids loved the swimming pool it's open until 11pmud83dude0a

hot tub and pool area is great as well

pool was closed due to covid

rooms, pool

no bathtub. the pool was too average compared to the rest of the hotel.

fact that the pool was under construction, but there was absolutely nothing that said it was

the property was great, the only thing that would have made it better is a pool.

wish the pool/hot tub was available.

for the price it could use a pool or a sauna something to justify the price.

no pool or jacuzzi.

quibble is the the hotel bar is a public bar with a doorman & a dress code

i order breakfast in my room and was delicious

excellent room service

really enjoyed the spa facilities and outdoor jacuzzi

the fitness center is spacious and updated

comfortable bed big rooms good pool and spa.

pool water was cold

had an excellent breakfast, kitchenette in the room, and a great pool and hot tub

the pool/hot tub could use a refresh

warm pool towels would be such a bonus :)

pictures make it look like the hot tub is a pool. i felt misled.

pool / fitness area poor.

no pool

expensive limited parking, no pool, and their jacuzzi was under maintenance.

the sauna has been out of service for ages and there is no pool

the pool and hot tub were a perfect way to relax

the ability to text was very helpful when booking pool and gym

the common usage areas like the pool, laundry, gym are very accessible and well maintained

rooms, the pool and hot tub were open and available upon reservation system which was great we got an hours

all facilities were open to us (swimming pool, sauna, etc

running and screaming kids in the hall were constant and it isn't recommended if you are looking for a romantic quiet

the location was close the the casino - short walk

& 9 years old), the hotel was located only 15 minutes walk to science world, the central

did great; even let us park for day after checkout which was so helpful with kids

staff on the front desk and room service and cleaning staff were all super helpful and friendly

all of the drains drained without pooling

the location the room the bathroom, very nice, with a shower like a swimming pool

bar attached to the hotel didn't open until 4pm which was a shame

small boutique style with great decor, personalised staff. bar attached friendly staff .

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

the pool is great and the staff are wonderful

only my part not knowing about the pool i would have brought floating device for my son

hotel staff, the room, view, location, the pool, dry sauna, steam sauna

the pool, did not use it

the suites are roomy and clean, the pool was very nice and the location is convenient to public transportation and

the pool was closed during our stay, which was disappointing, but gave us a chance to visit the

were unhappy with the temperature of the swimming pool and hot tub

great location pool is nice food is good room is clean staff is polite

the pool and location was close to everything we came to see.

loved the remodeled pool area

location, club lounge was excellent, facilities

pool not open

the gym and pool facilities are great

swimming pool entrance from outside

had to walk outside the hotel to get there)

nd of chilly in the winter though) and the rooms are separated from main living area which

the pool and hot tub were great and the area is easy to navigate with lots of great food around

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

it s a great location. love the swimming pool.

pool, bar, food and location

a hot tub near the pool would be nice

steam room and pool very helpful for weary travellers

they have indoor gym and swimming pool

pool area looked a bit tired, but that all

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

wonderful pool, friendly staff, beautiful room, great view!!!

the rooms were nice and the pool was great

bonus to have a great swimming pool as it was very hot

pool facilities were closed which was a small bummer, but otherwise nothing!

swimming pool was warm, clean just fabulous.

the pool and spa were awesome and location excellent

jacuzzi was lovely and pool relaxing

a hot tub and lap pool are outside on a private level where a restaurant and sitting area are

the outdoor hot tub/pool and great 24 hr gym

outdoor pool, amenities are very nice and comfortable

drinks in bar - very expensive, but very nice vibe with piano player

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

the food from room service was surprisingly tasty

peloton bike specialised weight equipment in gym not able to use

room service from the in house restaurant was delicious

nice quiet area outdoor pool and very helpful staff

i wish the pool was open. but covid ruins everything fun.

sad the pool was still closed

pool available

staff, clean air-conditioned rooms, a swimming pool and a free breakfast

full kitchen was better than expected and pool and hot tub were great

lobby is gorgeous, pool is nice

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

great facilites and having the pool and hot tub was a great way to relax after sightseeing

i spent there, there's a convenience store in the hotel and a supermarket beside the hotel, the pool is great, great size and the area is super family friendly, the staff was super helpful and

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

a pool was important

the holiday decor/ location /comfortable elegant room well supplied/ loved the pool

pool floor was dirty.

pool and gym were great and location

is superb, the rooms are spacious and the facilities are excellent

large luxury feel to the room and amazing spa with great massage treatment and pool

i found the pool to be a little on the chilly side as well

a, fitness centre, swimming pool)

i only have one disappointment, i was only there for one night and the pool was closed for their staff function so i wasn t able to use that facility but i have

location, central to lots of places to eat and the ice skating which our kids loved

plug ins by bed didn t work and the mini bar was so full i couldn t add any of my own personal items

need better heated pool for kids

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

that the property does not have swing pool and gym

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

garden with tall trees and a heated pool 7 floors up in the centre of the hotel was a delightful surprise

pool

furnishings, the pool all excellent

well kept, excellent selection of art, excellent and non-crowded pool and gym

attentive staff. good gym/pool. central location.

great location. nice swimming pool & hot tub.

balcony, views, starbucks, pool, location

great room - nice outside pool on 4th floor.

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

would love to have a pool that the kids could use.

i thought the pool was going to be inside the property.

gym & pool next door at y

you can also get free day passes to the adjacent big sport club which has a swimming pool

complimentary access to the lovely pool, hot tub and steam room next door at

pool and spa were a bit tired. need inside solution.

views, spa and pool

small pool and jacuzzi

swimming pool and hot tub were great

that the pool and hot tub is outdoors

all staff were friendly and helpful and the pool area was warm and peaceful

cleanliness, location, pool, staff

liked the view that we had and the fact that we were able to book the pool and hot tub for ourselves

small swimming pool.

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

there was no restaurant or housekeeping until the day after i booked the breakfast was a granola bar and a juice box from the front desk my name is not travis, it is

only thing that could be improved is facilities like room service, for people staying more than 2 days, cleaning around the room becomes a little

quality wifi, comfortable and silent room with modern coffee machine, fridge and lots of space

accommodated early check in

room service wasn t available because if covid but we still had to ask for towel

the pool area was wonderful too

location and access to beautiful health club and lap swimming pool

small piece of information we didn t realise ahead of our booking is that use of pool is not permitted for under 6 s, we wanted use of a pool as such would have booked else

the pool is beautiful

also pool and fitness area are top of the line

pool area could have been more inviting

the pool was closed for an event but we were invited free of charge so went along to a fun party

water pressure was good, bed and pillows were comfy, elevators worked well, pool and hot tub were relaxing

loved that we were able to play a game of pool and borrow umbrellas from reception on those unexpected rainy days

the pool as a part of the music club.