pool could have been a bit warmer

pool water was not clear

pool was no so clean

pool was heated at a very comfortable degree

the staff was very kind. the kids loved the pool.

privacy breakfast the view bathroom robes the fridge t.v. pool am short i was able to swim

the pool water was freezing!

nice beds, pillows, washrooms, access to the pool for ♿, water fountains, cash machine, enough sitting area, outside and in

kids thought pool too small ;)

the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

the pool was very clean and the chlorine level was okay

the pool and hot tub were excellent

the pool was great, readily available bbq and picnic tables. great location to tanger outlets

the pool and hottub, bar, and lounge were a great addition

pool area was very hot and stuffy

beds were very good, as well as the gym and pool

rooms were super clean, the staff very friendly, and what i liked most was the pool because it has many windows around it and gets sun during the

bed i’ve ever slept on, great smelling and clean bathroom, friendly staff and great hot tub/pool and breakfast

breakfast included, pool and very comfy beds.

pool and hot tub were a good

pool , breakfast

enjoyed the pool with our 4 month old

the pool was great especially with little kids

room was great, the pool and hot-tub where amazingly clean, the complinentary breakfast was a 10 out of 10

booking a time for the pool was awesome, as the pool was a huge deal for my daughter and it made her stay special

pool was warm and great for kids

pool area was way too warm....more like a sauna. thus chlorine seemed to be too concentrated.

the gym, the pool, the room. the service everything.

girl that worked the desk friday night and saturday morning was a+, we had pool time which was perfect

pool too cold.

good breakfast and evening snacks. nice pool. friendly and helpful staff.

hotel was spotless clean, very friendly staff & nice pool & gym.

heated pool, comfortable beds, very clear

with the hotel pool and complimentary breakfast, there is no other hotel we would have chosen

clean and neat with superb heated swimming pool

clean rooms and amazing breakfast. wonderful pool area for the kids.

not like the fact that the pool was under repair and closed, which is one reason i picked this hotel, otherwise i would have

staff were friendly, room was wonderful, pool was enjoyable, and the breakfast was great!

well kept , breakfast was delicious every morning, the spa bath was an enjoyable experience, the pool was refreshing, there was so much good about our

also so appreciated the gym and having a pool although the pool is quite small

the pool and the bed !!!

•our kids loved the pool •staff are very

room design, the overall design of the hotel, pool, gym and breakfast

the pool was fantastic

because of previous covid restrictions, they’ve decided to keep the pool and gym closed in order to set policy - inconvenient for those who wish to make use of these

nice hotelud83eudd29ud83eudd29ud83eudd29,interieur pool very warm temperature perfect

friendly staff, pools, cleanliness

outdoor pool facilities

clean room, great pool, great food, and great service from the staff. very enjoyable stay!

outdoor pool, friendly staff

so for both my kids it was a tough squeeze

nice and clean rooms near the airport. the hotel has a gym, a whirlpool, and a restaurant.

of the amenities that guests take for granted

had booked on line and asked for the shuttle transport and after an hours wait it failed to show

breakfast was incredible

modern facilities with amenities ( pool, hot tub , adjacent restaurant) friendly great staff that make you feel at home (-) the other thing is due to covid 19 no pool or spa, no breakfast and no daily clean up in the (-)the pool is quite small but i enjoyed having access to it and the hot tub regardless (-) they finally have the jacuzzi and pool open so that s a nice bonus (-)on a thing, but would have like to have been able to use the pool (+) love the small hot tub, exercise room, and pool (+) the only thing is that the pool is not yet accessible but everything other than that is amazing (-)much chlorine in the pool(it was hard to swim and hurts our eyes) and the treadmill was out of (-)have no complaints other than next time we will remember our bathingsuits for the pool and hottub (+) the swimming pool and sauna were fantastic and the free coffee really please my

because shuttle bus was full got me a taxi no charge

the sandman was one of the few hotels that allowed pets and had a reasonable pet fee

small gym and pool . no breakfast available or included

clearly pool/gym were not open and i think that would have made a difference

great breakfast! good sized room. pool great for kids.

thank you for this, the hotel was a great room and a swimming pool.

pool was under maintenance

no pool but i get it crazy times where living in

rooms! location! pool! hot tub! everything was great!

off immediately at checkout, had to go back in for one more thing and retrieve kids from pool and it was all shut down

pool was freezing cold my kids would not use it and the eggs for breakfast tasted very rubbery

my child enjoyed the pool very much and it is open late so that makes it even better

pool was nice and warm and the staff was very friendly

pool was great (overly chlorinated like every hotel pool

it was wonderful from the booking to our arrival our room pool etc will definitely be back

large room, tasty buffet, quiet pool, complimentary coffee, bees and ballet.

huge room, nice whirlpool and swimming pool.

staff, large entrance and rooms, pool and restaurant were good too, to name a few reasons

the pool and hit tub area were well cared for

and pool for the kids

the pool was warm and clean

pool is nice and warm

staff welcomed, breakfast great, gym great, pool clean, rooms and beds confortables, overall i like it

wish the curtains were black out so it blocked the lights more pool was too cold

the pool could be more kid friendly

every time i need hot water, it was empty and i had to tell to staff . pool was small .

the pool is just ok. but we were happy to be able to use it.

the pool was fun for them to relax after long days of touring around in the heat

of covid you can only book a one hour time slot for the pool and it's first come first serve to book ahead of time

the pool was a little chilly

the floor, the room, the pool, was all great!

the free buffet, pool, and wi-fi was excellent

the swimming pool , the staff

breakfast pool rooms were beautiful

loved the pool! staff were very friendly and helpful.

clean room,good size pool and not to far from downtown ottawa.

pool was warm and surrounding chairs etc

the gym and the swimming pool were also cool as my daughter enjoyed her time here

clean, friendly staff, great breakfast, awesome pool!

pool was extremely small and there is not a hot tub but that wasn't the end of the world.

breakfast was good and pool was clean

room, great swimming pool, convenient included breakfast service whithin the covid measures

pool was small and dirty on the bottom cleaning staff were very rude not one that we pass were

parking pool

would have been nice to have a pool as the hell send to be of without one because of the overall presentation

no pool

except for not having a pool

the pool

no indoor swimming pool

loved the gym and pool

very nice swimming pool kept at a warm enough temperature that it is enjoyable to go in

the fact there was only very few ppl allowed in pool area

little capacity at the pool

nice warm pool and excellent exercise equipment

clean rooms , the pool was very nice and the breakfast was amazing for complementary

the water in the pool was too cold.

the hotel has an indoor pool and the water was fairly warm when we were there

wide selection of food for breakfast, spacious room and nice swimming pool

pool was a little cold

the pool close early that night for cleaning

room was very nice as were the exercise room and pool

pool area very well designed and overall feel is very warm & inviting

the pool was particularly good for a hotel pool - deeper and longer than usual.

wish the pool was deeper

the room is clear, location is convenient, the pool is great for all ages.

pool. location. cleanliness. great experience.

very nice hotel, great pool and fitness center,staff very pleasant

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

pool was not in service

reached late and couldn t use the pool and game room we book the hotel for

pool facilties were very good, room was great high enough up to get a good view of the river and

pool rooms for kids & teens.

your hotel has impressive game and arcade rooms, swimming pool, and workout facilities

location, friendly staff, pool was great and empty everytime i took my son in

swimming pool was great i really enjoyed it

kitchenette, play room for kids, pool, great location and clean rooms

the pool was a great bonus as it was big enough for laps & had a hot tub too

we were aware that not everything

the pool was a little cold but it is starting to get colder out now so i cant complain too much

good gym and pool facilities

YLW

beautiful hotel. we were right next to the pool which the kids really enjoyed.

gym was excellent, wish there was a pool though :

the pool could use a renovation.

the pool water is a bit too cold

the room was clean and they have a pool, so my kids were happy to spend some time there

pool was refreshing after a day of exploring

fewer screaming kids in pool than other

whole package, the hotel is central the beds very comfortably the swimming pool was amazing for the grandson's after being out all day

also has lots of history while offering thoroughly modern facilities, including a great indoor pool and spa

service is great and the hotel has good facilities, with three restaurants, a gym and pool

kids enjoyed the pool and fitness facilities

the pool was a nice bonus but the location is simply perfect for seeing ottawa

loved the classic pool and the exercise facilities.

they have a very nice pool and whirlpool

massage area was loud as it is near the pool.

swimming pool was quite cold!

too many children jumping in and out of the pool there should be swim times with no

pool area not conducive for kids. pretty blah. but clean.

i liked the fourth floor lounge facility but it did get too busy at breakfast time

hotel has a beautiful terrace bar that looks out over the canal and park

bed, large and comfortable room, friendly staff, good breakfast, excellent drinks selection

breakfast was a good selection and amazing accommodation for my egg allergies, thank you

beds, fabulous location, quiet, gold lounge access was excellent for snacks and drinks, breakfast was good, staff friendly and helpful

we also enjoy the pool my son loves it and he really had fun

location, clean, modern, good to have a pool, tasty breakfast, check out at 12, friendly

got the last two, thin towels at the pool

pool was smaller than i anticipated the photos made it look larger

hours the pool was opened to.

pool water was too cold

the central position is the best great kitchen and pool also the coffe shop really a great place

the rooms are very spacious and the pool is great

really i can't complain about anything i didn't use the pool as i forgot so i cannot comment on the pool but i'll be going back

pool, hot tub and work out facility was great but gets very busy in the evening

unfortunately the pool wasn’t available.

pool was great for the kids to unwind

loved the pool

we like everything specially the pool coz my daughter loved it

the indoor pool its’s warm and really a big pool

my 9 year old grandson, the pool though he loved the novelty of staying in a hotel for the first time and absolutely wants to

location, clean facility and room, pool, staff and bed

the pool is warm and big enough to swim

very comfortable, clean room, great pool and gym on site

very clean, spacious with friendly staff. pool and fitness center. close ro many attractions.

spa suite – king bed

pool area needs more chairs, towels to be available.

great indoor swimming pool (water at good temperature)

pool was a little small

location, quality of the room, gym, pool, quality of food

we had a lovely time. enjoyed the pool and sauna

was dirty laundry piled outside the suite entrance

rooms not serviced during covid although the room service sign is still placed in the room

old, the adjoining room was awful why would you put kids beside two seniors in next room

inside the gym there was not cleaning wipes and towels available

odour free room---lots of plugs

lovely room. great pool

we couldn t enjoy the pool as other guests were swimming fully clothed, which is not good hygiene practice and made it

clean, big room, pool for the kids and free breakfast. breakfast was better than expected.

swimming is pool having blue under water lights at night time it would be great with dark hall lights

and welcoming stuff, clean comfortable and quiet rooms, delicious breakfast and beautiful pool with hot tub, this hotel was a perfect home for our family for 2 days

the room was absolutely clean, the pool and the gym too

swimming pool paint is peeling off. no enough towels near the pool.

staff were friendly and helpful, the room was spacious, the breakfast was nice, the pool was quite nice, nice amenities in the room, good

nice gym and pool

indoor salt water pool which is brightvand airy

pool... towels were the size of a hand towel. fine if i was a toddler...

it was all great very clean and the pool was nice as well.

pool and hot tub, spacious room, close to cheo for our daughters appointment.

loved the pool

it was very good. nice and clean with friendly staff. it has pool but we didn’t use that.

if you have kids, there is a nice pool for them to play

pool is too cold

i will leave the pool and gym open 24 /7

restaurant not open meaning we had to go out and then no time to use the pool.

the pool was relaxing extra touch

we used the pool/hot tub both indoors and out, ate at arome, and played a bit at the casino

also tje fact that the pool area has extended hours:

tchen is two floors away)

love the heated outdoor pool!!

love the outdoor pool

pool was closed due to covid

drunk people in the hallway. pool closure is too early.

we enjoy the big large room and the pool it was comfortable and quiet.

great nice room and was surprised the pool was actually open with all the covid stuff i thought it would be closed but no it was open for

swimming pool

pool was lovely and clean, shower provided as were towels

staff was very helpful, clean rooms, the pool is nicely situated and clean as well

customer service was excellent, the pool was awesome and staff was very sweet at breakfast !

the pool 10/10

pool close to city

great pool to relax in

it was an exceptional experience with every necessary items in the rooms and cute swimming pool

the pool was too cold to enjoy

beds, close to restaurant, quiet, indoor pool with fairly warm water, close to gas station

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and towels early

spongious floors, the pool, lots of trees that compensate for a drab spot, the staff was exceptional, the screen that

upgraded my room for free, putting my young daughter and i closer to the pool for a shorter walk

the pool was clean and soo relaxing

it was a hot day we got to enjoy the pool

clean rooms, clean pool, clean reception

i wasn't able to use the pool but my son with & he loved it

clean comfortable room, pool was nice !! close drive to everything including the casino

lovely swimming pool with terrific life guards

great staff, very clean. loved the pool,

the swimming pool should be cleaner

really appreciated that the receptionist let us do a free late check out due to the interview through skype we had, on the morning the day we were leaving

clean and close to mall nice gym

the gym is available 24 hours

clean room and the amazing gym.

breakfast was delicious, but coffee was completely gone at 9:40

the pool was amazing

no pool, only hottub outside which closes at 10pm :(

5-15min to get outside i don't think this can be changed but the spa is too hot in the summer, a pool would have been

the room was nice and comfortable. the pool was beautiful. love the fire outside!

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really appreciate

YLW

the pool wasn't open

the place was nice and clean. very friendly staff. awesome outdoor pool

i love the spa pool and the ambiance of the hotel.

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really appreciate

the swimming pool was great, but for such a fancy hotel, a hot tub would have been a nice addition

i wish there was a hot tub in the pool area other than that the place is great.

the pool water wasn’t that warm, but the rest was great!!

pool was a bit cold

the water in the swimmig pool was fantastic

room did not have a safe box, so i had to carry my handbag all the time while going down to the pool and even to breakfast

the pool was small but ok it wasn’t busy when we went

swimming pool

maybe leave the pool open to 11pmloki

just the pool wasn't open but that's only because of covid

great staff, quiet room, location, pool, hot or cold breakfast, plus checkout not till 12pm

i didn’t like how the pool was unavailable

pool

loved that there was a washroom in the pool area.

the pool was excellent