the pool wasn't open

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really appreciate

the room was nice and comfortable. the pool was beautiful. love the fire outside!

i love the spa pool and the ambiance of the hotel.

the outdoor heated pool/hot tub

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really appreciate

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i love the spa pool and the ambiance of the hotel.

the pool was amazing

the place was nice and clean. very friendly staff. awesome outdoor pool

the pool wasn’t very clean

the swimming pool was great, but for such a fancy hotel, a hot tub would have been a nice addition

the pool water wasn’t that warm, but the rest was great!!

we did not take advantage of the pool or free breakfast but were definitely told about them

i wish there was a hot tub in the pool area other than that the place is great.

clean comfortable room, pool was nice !! close drive to everything including the casino

great staff, very clean. loved the pool,

an excellent place to stay, with an open outdoor pool and very pleasant staff

was a swimming pool in the resort which was locked and nobody explained anything about it though

pool most

it has free access to a great gym and a swimming pool, which was perfect to have a morning sport session while my partner was

breakfast issues rather confusing.

we liked not having carpets and the breakfast was plentiful with a croissant, cheese, cretons, fruit, a boiled egg and two mini muffins

really appreciated that the receptionist let us do a free late check out due to the interview through skype we had, on the morning the day we were leaving

the gym is available 24 hours

it was a hot day we got to enjoy the pool

clean rooms, clean pool, clean reception

great , clean , nice pool !!

the outdoor pool was right in front of the room. the kids loved it. the room was clean.

the bed was comfortable, the pool was really nice, and i'm glad they had a laundry station!!

location and heated pool

rooms are very comfortable. lots of glasses. enjoyed the pool. breakfast was excellent.

the pool was quite small and the hot tub was not working

swimming pool

great nice room and was surprised the pool was actually open with all the covid stuff i thought it would be closed but no it was open for

tchen is two floors away)

staff were extraordinarily helpful: houekeeping, pool staff and conciergerie

outdoor pool in december was a cool novelty

love the outdoor pool

we used the pool/hot tub both indoors and out, ate at arome, and played a bit at the casino

the swimming pool is quite small and not suitable for younger kids

pool is too cold

was not right with the refrigerator- as were checked in, i had to wipe pool of water on the floor in front off refrigerator

we also enjoyed how the swimming pool had salt water and not typical chlorine

the pool was relaxing extra touch

pool was great for the kids to unwind

great location, comfortable. nice to have a swimming pool

it was great having the pool for kids when the weather was not good

breakfast is great and the swimming pool is definitely the best part of the hotel

the indoor pool its’s warm and really a big pool

the room was clean and the buffet was great. pool was meh. too much chlorine

good gym and nice indoor pool and with covid means limited to one person or family per hour

swimming pool paint is peeling off. no enough towels near the pool.

nice gym and pool

staff were friendly and helpful, the room was spacious, the breakfast was nice, the pool was quite nice, nice amenities in the room, good

location, clean facility and room, pool, staff and bed

very comfortable, clean room, great pool and gym on site

perfect location, pool and parking

my 9 year old grandson, the pool though he loved the novelty of staying in a hotel for the first time and absolutely wants to

pool was closed

breakfast and the restaurant at ground floor were enjoyable

room rates include breakfast in the standard room rate

bed, large and comfortable room, friendly staff, good breakfast, excellent drinks selection

hotel has a beautiful terrace bar that looks out over the canal and park

breakfast was not as expected as fairmont standard

we had 3 rooms for 4 nights-really good value good a family and kids lived the pool

location, quality of the room, gym, pool, quality of food

pool area needs more chairs, towels to be available.

the hotel had great facilities, i especially enjoyed the pool and sauna.

pool area could be equipped with some more daybeds or some other equipment to make it look a little

odour free room---lots of plugs

the wifi connection was quite reliable and solid most of the time

mputer)--wifi included---thick fluffy towels--and very comfortable

elevator is a great asset, would be a challenge to get up four flights of stairs with kids

only inconvenience, really, was that wifi was poor, and i was unable to stream music in my room

loved the classic pool and the exercise facilities.

pool was cold, limited changing facilities noisy rooms at the front

service is great and the hotel has good facilities, with three restaurants, a gym and pool

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views, perfect

the pool was a nice bonus but the location is simply perfect for seeing ottawa

the rooms are very spacious and the pool is great

pool water was too cold

pool, hot tub and work out facility was great but gets very busy in the evening

great room, gym and swimming pool.

nice pool and hot tub

hours the pool was opened to.

pool was closed

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

pool was smaller than i anticipated the photos made it look larger

location, clean, modern, good to have a pool, tasty breakfast, check out at 12, friendly

spa suite – king bed

too many children jumping in and out of the pool there should be swim times with no

the pool and hot tub are great, and there is a nice fitness center

pool area not conducive for kids. pretty blah. but clean.

the procedure for getting access to the pool was well thought out and simple

we were happy with everything except that there were no bathrobes for children to down to the pool

i wish the pool was open all the time

downtown location, inddoor swimming pool

pool is very clean as well

reached late and couldn t use the pool and game room we book the hotel for

your hotel has impressive game and arcade rooms, swimming pool, and workout facilities

ds didn t care) and two elevators for a hotel of that size is crazy

pool was a little cold

pool was clean and kids enjoyed it

the pool was wonderful as well

pool is nice

very welcoming and the pool was amazing

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

great location fast check in cheap parking great staff clean nice pool absolutely recommending to

pool was not in service

very nice hotel, great pool and fitness center,staff very pleasant

pool

room was very nice as were the exercise room and pool

the pool was particularly good for a hotel pool - deeper and longer than usual.

the pool was a little on the cool side for my liking.

the pool and the breakfast station

whole package, the hotel is central the beds very comfortably the swimming pool was amazing for the grandson's after being out all day

great in-house amenities such as the pool, restaurant and starbucks

decor was a bit tired pool and hot tub water was cloudy

the only pet peeve i had was the stores and the pool area closed a little too early so later night hours would be much

fewer screaming kids in pool than other

gym was excellent, wish there was a pool though :

good gym and pool facilities

pool is tiny, much smaller than the pictures suggest

kids enjoyed the pool

the pool could use a renovation.

always love their stay here - bonus pool and playroom, plus staff is very friendly when seeing them in the hallway

kitchenette, play room for kids, pool, great location and clean rooms

we got lots of use out of the pool and loved that we could walk to everything we wanted to see

swimming pool was great i really enjoyed it

swimming pool was relaxing.

very clean and lots to do children loved the indoor pool and gym

loved the gym and pool

little capacity at the pool

pool and hot tub. big and clean room. easy to find. value for the price.

nice warm pool and excellent exercise equipment

room, big tv, clean and updated bathroom, cold refrigerator, nice pool

the pool was clean, and enjoyable

little pool smell on 4th floor.

we made use of the pool

we couldn t enjoy the pool as other guests were swimming fully clothed, which is not good hygiene practice and made it

lots of pool booking available

gym and pool. clean and quiet accommodations.

beautiful renovated room, loved the whirlpool and pool!

was a beautiful room and the view from the pool area was incredible

loved the pool

wish the pool hours were extended. closing at 8 pm didn't give us time to enjoy it.

needs to keep eye on pool, sign says no kids without adult supervision but kids went down unsupervised and were

pool close to city

pool facilities were closed

the turkey sausage was surprisingly very good the pool water was at 86 degree farenheit

pool was warm and surrounding chairs etc

would be better if restaurant on main floor and if they had a hot tub and indoor pool

loved the pool! staff were very friendly and helpful.

restaurant/pool refrigerator in the room we were impressed wished the bed was bigger (why have double beds/

the pool can be warmer but it was still amazing

beds, close to restaurant, quiet, indoor pool with fairly warm water, close to gas station

great pool to relax in

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and towels early

loved the salt water indoor pool, loved that i was able to do laundry for my daughter's soccer tournament and loved the

it was an exceptional experience with every necessary items in the rooms and cute swimming pool

room, great swimming pool, convenient included breakfast service whithin the covid measures

pool area was much too hot

pool was small and dirty on the bottom cleaning staff were very rude not one that we pass were

parking pool

the pool could have been a bit cleaner.

modern facilities with amenities ( pool, hot tub , adjacent restaurant) friendly great staff that make you feel at home (-) the other thing is due to covid 19 no pool or spa, no breakfast and no daily clean up in the (-)the pool is quite small but i enjoyed having access to it and the hot tub regardless (-) they finally have the jacuzzi and pool open so that s a nice bonus (-)on a thing, but would have like to have been able to use the pool (+) love the small hot tub, exercise room, and pool (+) the only thing is that the pool is not yet accessible but everything other than that is amazing (-)much chlorine in the pool(it was hard to swim and hurts our eyes) and the treadmill was out of (-)have no complaints other than next time we will remember our bathingsuits for the pool and hottub (+) the swimming pool and sauna were fantastic and the free coffee really please my

clean. comfy && spacious !! room service was amazing from. the steak house restaurant

would have liked clearer instructions on which wifi network to use (there were 3 in the hotel name) for the smart tv to work properly (-) i asked about wifi, and they said on the card, which is ok, but on logging in to the guest wifi i got no internet (-)i had issues connecting to the wifi and especially casting to the tv in my room. (-)not provide any details about the property (hours for fitness/ pool, nothing about how to access wifi, did not provide directions to location or room, did not mention anything about lobby (-)wifi (-)coffee in room ,no wifi info no tv channel guide ,someone tried to enter room during stay , no one at counter when (+)the location of the hotel, clean rooms, nice lobby, and free wifi/parking.

the shuttle service was much appreciated as we had a very early flight

the handle bar had mildew on the bottom part as i took my bath and observed this gulk

i loved the temperature of the water in the pool easy control of the air

pool was too small not enough towels at pool station

the pool area and the pool itself were quite well maintained

we were surprised to find out there were both a pool and exercise facilities on site

maybe lounge chairs ( 1 or 2) in the pool area?

room size was awesome, i enjoyed with my kids at the pool too.

the pool was a little chilly

pool area was nice and clean, gym facilities were small but everything worked

breakfast pool rooms were beautiful

wished the pool was open a little later

the pool was fun for them to relax after long days of touring around in the heat

every time i need hot water, it was empty and i had to tell to staff . pool was small .

the pool was too cold to enjoy.

the pool is just ok. but we were happy to be able to use it.

woman who checked us in let us choose our room when she saw how excited my daughter was about the pool so we chose 1st floor and we ended up being right across the pool

and pool for the kids

heated pool very clean and enjoyable with our granddaughter

the pool was warm and clean

staff welcomed, breakfast great, gym great, pool clean, rooms and beds confortables, overall i like it

pool , tv size , comfort of bed , size of room , kitchen

great breakfast! good sized room. pool great for kids.

pool was closed because of covid, stayed in other hotels where you book a time for the pool.

thank you for this, the hotel was a great room and a swimming pool.

great tv, pool and breakfast

just stayed over night so did not get to use pool etc.

no pool

would have been nice to have a pool as the hell send to be of without one because of the overall presentation

the pool

no indoor swimming pool

except for not having a pool

to the virus, the pool and other facilities weren't opened for customers

great staff, quiet room, location, pool, hot or cold breakfast, plus checkout not till 12pm

have liked to have had the hot tub a little warmer and the pool a little warmer but it was

the pool was excellent

pool water was too cold. tub should have a hand rail.

great breakfast, location, cleanliness, free parking

a little motel with spa and gym is nice for the price. will return for sure

hot tub and gym was almost empty and very clean

the gym is ok

good break fast , better wifi

staff was friendly, pool was nice size, exercise room was packed with great equipment and most of all our room was

room design, the overall design of the hotel, pool, gym and breakfast

modern renovation an swimming pool

it has everything you need, cool swimming pool and gym, comfortable bed and sofa

because of previous covid restrictions, they’ve decided to keep the pool and gym closed in order to set policy - inconvenient for those who wish to make use of these

well kept , breakfast was delicious every morning, the spa bath was an enjoyable experience, the pool was refreshing, there was so much good about our

pool was too cold.

as far as the property, it’s nice to have a pool but the pool is very small

staff were friendly, room was wonderful, pool was enjoyable, and the breakfast was great!

pool was great

swimming pool and room size.

pool for the kids

it was wonderful from the booking to our arrival our room pool etc will definitely be back

the pool and hit tub area were well cared for

the heated pool was exceptional as it was a perfect temp

swimming pool

my child enjoyed the pool very much and it is open late so that makes it even better

off immediately at checkout, had to go back in for one more thing and retrieve kids from pool and it was all shut down

very clean, decent gym, the pool was clean and enjoyable. good value for that price

pool was great (overly chlorinated like every hotel pool

pool

friendly staff, pools, cleanliness

the grounds, pools, gyms and surrounding area are top notch

getting to the outdoor pool

outdoor pool, friendly staff

girl that worked the desk friday night and saturday morning was a+, we had pool time which was perfect

kitchen in room, coffee and tea breakfast is fine nice little pool good bed

pool too cold.

size and amenities of rooms. pool staff

on the tv, pool, free wifi, breakfast was decent, very clean room, kitchen in room, crib was in our room

good breakfast and evening snacks. nice pool. friendly and helpful staff.

heated pool, comfortable beds, very clear

loved the space in the room, super clean, staff very friendly and thoughtful, the pool was great, breakfast included

with the hotel pool and complimentary breakfast, there is no other hotel we would have chosen

hotel was spotless clean, very friendly staff & nice pool & gym.

booking a time for the pool was awesome, as the pool was a huge deal for my daughter and it made her stay special

the pool was great especially with little kids

enjoyed the pool with our 4 month old

pool and spa was wonderful

the were so good with my son and patient about the swimming pool and making sure he knew where to go

kids thought pool too small ;)

i stayed with my 7 year old daughter the pool was great and not too deep

nice beds, pillows, washrooms, access to the pool for ♿, water fountains, cash machine, enough sitting area, outside and in

the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

pool was small and no hot tub

the staff were delightful, the room was immaculate and the breakfast and pool exceeded our expectations

pool could have been a bit warmer

the staff was very kind. the kids loved the pool.

pool was open and we were able to enjoy a little getaway from home.

friendly staff, amazing quality free breakfast, new hotel, great pool, free parking, extremely large room & no extra fees for our 4 kids

pool area was very hot and stuffy

very clean and swimming pool, 100% smoke free inside..laundry is available

the pool and hot tub were excellent

the pool wasn’t available to use and i think the gym could use more selection.

the pool was very clean and the chlorine level was okay

pool and hot tub were a good

rooms were super clean, the staff very friendly, and what i liked most was the pool because it has many windows around it and gets sun during the

bed i’ve ever slept on, great smelling and clean bathroom, friendly staff and great hot tub/pool and breakfast

there is a pool with a hot tab and a gym

nice pool facilities which was made even better as we were the only ones there on a quiet sunday