liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the pool is really nice and has good service and a swim up bar, but the water is just too warm for july

the staff was amazing, private clean beach, club/party options, with an adult-only pool

having reservations forced several times to leave the pool or the beach at times when we would have stayed longer

the beach is really nice as well as adult pool

the pool waiters where not as attentive as the restaurant waiters

we thoroughly enjoyed the pool area and restaurants

property is beautiful and well maintained, it has a great pool and private beach, 5 amazing restaurants and bars

it is everything you expect in a resort, pool, relaxation, great rooms and endless views

kids loved the pool, the beach was nice and clean

outside pool area is very nice and well maintained

service, big and clean pools, amazing food, special thanks to pool waiter luis, family friendly enviroment, relaxed

hunger waiters service by the pool was a-bit slow sometimes all inclusive felt limited coconuts weren t included in the all

staff gustavo and freddie at the pool area!!

liked better service at the adult pool bar, the only area we didn t feel the service was extra special had to actively ask a

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

beautiful beach and pools

the beach was perfect with enough lounge chairs and the pools were fun as well

food, atmosphere, size and the spa were amazing!

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

some times the pool gets really full so you better go early to catch some tanning chairs

lovely facilities, beach and pool.

we loved the gym, smoothie bar and pool the most

everything was perfect the rooms, pool, restaurants and service

also enjoyed the buffet and pool in the other building

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

pool is great for some refreshing

the pool is open until 12 midnight. air in cabin is ice cold.

the pool was amazing ud83dude0d

the pool is clean also

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

the landscaping and pool srea

especially marta barrientos, the pool concierge who was a great host, and excellent ambassador for the property

no food near pool .you have to be seated at pool restaurant

pools were really nice, pool bartenders were really nice, the beach location was really nice

very clean and pools were beautiful and not crowded. staff extremely friendly.

the pool and club scene were awesome

pool closed to early

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

enjoyed the swim out pool, cleanliness of the facilities, and good atmosphere

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

food drinks, pool, activities were all excellent

staff, beautiful pool and beach

the pool area and the beach area were both exceptional

the staff was very friendly and nice beach area. pool side waitresses frankcella was amazing!!

was very clean and beautiful , all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

also the pool women’s restroom was pretty gross

the service, the beach, the staff, the pool, the roof top bar, etc

was great with the exception of the adult pool side food excluding the nachos

on the beach, amazing pool and plenty of chairs everywhere to lounge on

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

the morning activities at the pool are fun for adults and kids and very creative

they have daily pool games and volleyball which my daughter and i love that sport

great buffet and pool.

the only thing i wish is longer pool time available. i think 8pm is too soon.

the beach and pool areas were absolutely beautiful

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

friendly staff, nice restaurants, huge pool, the beach

the pool was always clean

and steps in the splash pool

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

the pool in the family selection area is super small full of little kids and the main pool is too far

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

the pool in the family selection area is super small full of little kids and the main pool is too far

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

everything except bar staff wasn’t thrilled with just asking for ice ud83dude00

smells and i was expected kitchen, but only 2 rooms have it

the staff was very friendly and chichis beach bar was right out front so you didn’t have far to go to get relaxing spot on the beach

the room was on the ground floor, literally next to the garbage piles from the bar and kitchen, and a mere twenty steps from the doors to the public bathrooms

there is a small kitchen

great vibe and location. had everything we needed. very relaxing and pool was fabulous

staff, excellent affordable breakfast, clean pool, clean linens, i do a badass bed bugs sweep and it was good

i loved how the hotel is right on the ocean and that it has a pool

colourful mexican interior decor, shady spots & lovely pool

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

good pool area and especially the beach

were plenty of chairs/recliners at the pool

pool closed early.

pool and beach are first class

beautiful area around the pool and the beach.

there are games for children on the beach and in the pool and inflatables for the sea

the pool area is clean, there are beach towels available for guests

our room with a balcony was perfect with views of the beautiful beach and pool area

very clean all the time even the bathrooms near the pool are constantly looked after

the pool could be a bit warmer

very good location, spacious rooms, clean pool, highly recommend.

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

the location was amazing. having a pool was perfect!

del mar has the best price i could found in a hotel that has a beach front, it was a nice pool and the breakfast even though is not included is super tasty, location is great and the hotel

romy at the pool bar is awesome! the food was very good

swimming pool

great little pool in a shady courtyard open all the time

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

the pool was clean and nice

stayed in a cabana just beside the pool

great mix of people, kids enjoyed interacting with other kids in pool

some umbrellas by the pool would have been nice as well

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

had to go to the pool or bar to get wi-fi

a pool to enjoy on hot days right in the center of everything

great pool

great location and decent pool area

swimming pool. great location. quiet

swimming pool; excellent location in el centro; very accommodating staff—no request was too big or small

the location the late check out

the wifi didn t work well

day we did not received room service, other day we no shampoo nor soap were given to us

daily room service, great location, beach towel service

wifi in the room were really bad, we had to step outside to get connection

the pool is amazing, the location is the best on the island, it’s clean and the ac is good

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

pool area, location, bar restaurant, the bungalow area.

location is very nice and there is a lot of space for different activities (pool, beach volley, yoga, functional training)

the pool area is so chilly

staff were amazing, location, pool, and the restaurant

the pool was small but it didn t bother much because we were at the beach.

beautiful room, beautiful pool, breakfast was delicious

room was very spacious. loved the pool as it was private for guests.

we spent quite a bit of time jumping from there to the pool

our plunge pool room was even more beautiful than in the pictures

food, the non-heated pool

the atmosphere around the pool and beach club rivals clubs we have visited in the mediterranean and it has a wonderful chill

there is a very cool pool lounge area

far from city center, but worth for the location a bit small pool, note that it's shared with the beach club, so not only hotel guests have access to

was able to use pool shower after already checked out, but had still spent the day at the beach

hotel boast a beautiful pool and hot tub in one side of the hotel (divided by the street) and the restaurant and beach on

the pool is amazing

location, the free breakfast, and they had a pool and jacuzzi

the pool area was amazing

amazing staff, clean rooms, easy access to beach. awesome pool.

great pool with lots of sun loungers

can’t wait for the pool and hot tub

location, the courtyard and the pool

the pool, beach and ocean view were great.

pool is small and over chlorinated

there is a restaurant/bar and pool, all with great views

loved the oceanfront pool and restaurant and the super accommodating staff who didn't mind me booking my room just

no heated pool

pool(s) awesome. everything clean and excellent staff!

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

pool.. stores

the relaxing ambiance the hotel gives the guests. beautiful views of the beach and pool area.

pavers between the rooms & the pool were hard to walk on with or without shoes

we loved the pool and there were plenty of places to sit

pool and scenery, quiet, very accommodating staff, clean

pool is in the restaurant below, which is weird, so i didn't use it

pool was connected to the restaurant and therefore not very private

no shade area at the pool so did not go there more than once

brilliant location. gorgeous view from the balcony, love little pool

it's right on the ocean so you have a nice view from your balcony and the restaurant area has a pool and chairs that were fun to hang out in

inside pool is perfect too cool down

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

the cold pool

bedrooms, great ocean view, large king bed and very clean facilities and pool

we were able to get beach/pool towels daily

pool was good

pool is great

our room faced the pool and the ocean

the pool was nice, and just like in the picture, but it was in the shade all day, except for a couple

the pool, the location, and night concierge - he was as helpful as he could have been.

great location clean cute kitties nice pool big room

leaves in the pool, unfinished bathrooms, dirty floors

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

nice modern property, pool, great location on isla mujeres, clean and comfortable

the low toilets. number of stairs to the pool, restaurants and beach. hotel is not ada appoved

a lady at the pool told us she was in tears under the

the sea the view the staff the pool everything!

the beach is amazing!! the water is crystal clear. it feels like a pool made by nature.

the staff, the rooms, the beach, the food, the pool was wonderful and the cleaning spotless

i think), was right next to pool which was fine, but would have liked a bit more privacy on a higher floor

we loved the pool and the library

the pool area is nice also, and kept

the pool is small but has plenty of lounge chairs and the beds are extremely comfortable

large pool on the malecon overlooking the ocean was beautiful

i like the fact you can take you blue tooth speaker and use it at pool area

the variety of pools and lazy river were great

the family side had everything better restaurants pools etc

there is a shortage of pool chairs and you have to get up super early to reserve chairs

from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great

rooftop is very nice with the small swimming pool and sun beds

no toilet around the pool area

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

wish the pool was a little larger

without a doubt, we had to enjoy the rooftop plunge pool and deck area

at the pool, cleanliness of the room and environment, feel of safety, and friendly staff

the adult pool on rooftop need more of an adult feel like the music was more instrumental the regular pool

beach so so rooftop pool was opulent

really enjoyed not having to swim with the kiddos rooftop pool was everything

bar hours and preferred pool close too early

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

wifi seemed to work only in the main areas, not at the pool or rooms

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the place was very clean and the pool too

clean room. clean pool, clean hotel. comfy bed

whether we were dining at the gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

it includes an exclusive pool and bar that also offers snacks and greats drinks

the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

pool should be warmer.

everyone from our butler to our housekeeper to the restaurant personal and pool boys were so helpful, nice, and courteous

the pool was wonderful tho we had a small beach the lounge beds made you feel comfortable

staff 5 stars, beds 5 stars, pool and beach 5 stars, view 5 stars, food 5 stars

2 misses: wish the pool was heated, almost no one used it

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

menu was very limited both in restaurant and pool area.

room was nice and clean with a spacious bathroom and nice swimming pool

swimming pool, friendly owner, bike rental

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

pool is very well taken care of

away from the touristy crowd ,clean pool ,huge comfy bed

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

there is even a pool.

2) the pool looked like nothing in the pictures i saw online

the swimming pool- hmm would rather take a shower then relax there

oh and dont go there for the swimming pool, at first we didnt even see it

steps from the beach and our own plunge pool

we enjoyed our stay, the pool, yoga, restaurants meals and and wonderful buffets on the beach

the pool and beachfront access is sublime

the staff were exceptional, rooms were spacious, pool was well maintained and location was quiet but perfect

we enjoyed our time on the private beach and by the lovely pool

pool, restaurant, about a 20 minute walk to downtown, other shops and restaurants 5 minutes away

good hotel with a nice pool and very kind personnel.

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

enjoyed the pool and outdoor sitting area

nice staff lovely pool 25 min walk to centre and ado bus station

we got upgraded to a room with a private pool

clean pools

hotel, beach and pools

you can decided from few restaurants or having drinks by the ocean or inside the pool

swimming pools huge, water activities for all ages

it’s beautiful, especially the pool and beach area

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

the staff assured that i enjoy my time resting in lobby/pool/gym

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

staff, nice rooms and pool area was very well laid out food was excellent and service was as

it would have been nice to have more activities to join and maybe a little livelier around pool.

the hotel is quite with a beautiful private beach and amazing pool

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

day on the pool bar not good service, two servers screaming each other was very unprofessional, second day my

our kids loved the pool

pool, very friendly staff all around the hotel

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

enjoyed my time by the pool with drinks and delicious food

the swimming pool was dirty

i also liked the small pool

the pool is actually a dirty five foot bath outside which does not get any sunlight

i also had the small pool area to myself for the afternoon

the pool area is around the back of the building and isn't somewhere where you would spend the day

bottles of water, the roof top is really nice to chill out and eat something, there is also a pool with nice view

rooftop pool and bar is lovely,great value drinks

enjoyed the rooftop scenery which includes bar & rooftop pool, play area to watch game and play pool

wifi worked well, pool on the rooftop

a beautiful pool and gym, and very friendly staff!

everything perfect . big plus pool on the roof

swimming pool and bar area were also lovely

the pool area and rooftop bar is very nice as well

great pool and delicious breakfast too

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with

the pool is nice (but hard to get in if physically limited as there are no steps)

but there's a pool also

people and nice private rooms if you want a treat the reception staff were so helpful and the pool and the sea were

the pool right on tje beach, the swim up bar, the cabanas, the night time entertainment, the day time

you get access to their private beach club with a boardwalk, pool, bar, restaurant, and a gorgeous sunset view

you have an on-site restaurant and bar, pool area and quick access to the shopping centre

though i did not use the pool in the hotel but the one in the beach house is private, clean and enough for all what can i

the pool is great and the gym has brand new

drinks at the pool couldn t be charged to your room

the pool was kinda small, but still beautiful

fridge, netflix and pool were unexpected

no sun by pool. but was not really an issue. go to the beach for sun and fun.

the pool was too cold to use (we were there in february).

well up kept lush property, pool, breakfast

pool is lovely and good breakfast

the hotel pool area is gorgeous and has the nicest bathroom i’ve seen next to it

didn't see if there was another pool, but the pool i saw was literally the smallest pool i've ever seen

close to town, quite and nice rooftop pool. good air conditioning and nice breakfast.

nice place with lovely swimming pool

nice rooftop terrace and pool area

staff and pool area

staff, reception, breakfast, pool and parking

pool was nice

loved the swimming pool and staff were very friendly and helpful

hotel, it’s gardens and pool were wonderful and relaxing

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

good pool

comfortable room. nice property. loved the pool. pleasant staff. great location.

the pool was kept clean and had no restrictions so we could swim when it was quiter

location, pool and nice cool room with ensuite

a very welcome pool and garden area

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

nice little pool to cool off in and a small gym

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

it needs an outdoor pool, maybe on the roof?

the swimming pool and the gym are very small rooms

there was also a small pool inside the building, and mini recreation room with pocket ball

pool area was nice

property with a nice pool to chill

lovely little hotel with beautifully appointed rooms, huge comfortable bed and nice small pool area

shower heads need replacement. water sprayed everywhere causing pool of water on floor.

pool is amazing

amazing hostel, beautiful with small pool and very good wifi

i had the best room overlooking the pool, there’s various restaurants you can enjoy

staff -nice chill area with pool -big dorm and very clean and big bathroom -well equipped

nice pool area too

there's a co-working space, a pool, a spa, a kitchen, common place to hangout, and excellent decor for some really amazing photos