there is a shortage of pool chairs and you have to get up super early to reserve chairs

pools are all gorgeous but not heated so temp was mb 78 degrees so no one was in them

the dino waterpark for the kids was a hit, and the adults loved the lazy river and pool-side entertainment

pool was warm some restaurants were too hot in their buildings

the pool and walk ways were extremely slippery my brother fell in the pool down the steps should have

shoutout to the pool concierge, anuar, for his attentiveness, amazing pool bed/cabana setup, and even fixing my

whether we were dining at the gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

pool drink service could have been better but the crew looked stretched thin

we wanted to sit around the pool or beach area, their seemed to be a lot of towels on chairs and not a lot of service helping

pool water was too warm.

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

hotel, beach and pools

the beach, heating up the water in swimming pool.

you re looking for room with a private pool, i d not say that it s totally private

the multiple pool areas

pool close early 7

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

clean, good service, nice staff, comfortable room , amazing room service.

the rest is really greate, spa is the best spa we ever experiensed, food was ok, staff in rhe restaurants are frendly

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

a nespresso that was refiled everyday, we received complementary merchandize for our two kids and room service was great

the pool honestly had the best lunch food which was quite surprising

all facilities are very clean and the pool is lovely with great entertainment

also the pool women’s restroom was pretty gross

was great with the exception of the adult pool side food excluding the nachos

the service, the beach, the staff, the pool, the roof top bar, etc

the pools were great

the property has 5 pools in total and the pool which everyone has access to is the biggest and most fun imo

and steps in the splash pool

the beach and pool areas were absolutely beautiful

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

staff, beautiful pool and beach

the pool area and the beach area were both exceptional

bed very comfy. private pool fantastic

the pools at both secrets and dreams were beautiful

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

poolside bar food isn't that great but it's just a quick/casual place to grab a bite to eat after

the food was overcooked in the buffet, more music near pool would've been nice, and earlier entertainment for the kiddies

i loved that there were so many pools for us to use and many activities for the kids

no food near pool .you have to be seated at pool restaurant

a pool lounge chair or bali bed is hectic

recommend, overall the room, pool, restaurants and staff services are fantastic

lovely facilities, beach and pool.

lots of beach chairs around the pool and at the beach

everything was perfect the rooms, pool, restaurants and service

we loved the gym, smoothie bar and pool the most

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

the beach was perfect with enough lounge chairs and the pools were fun as well

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

and service the outdoor amenities are exactly what you want from a luxury mexican resort: the pool: vibrant, well-maintained, and great for lounging

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

areas for “elite guests” that are also adults only for a gorgeous pool area with great food

the staff was amazing, private clean beach, club/party options, with an adult-only pool

the kids camp was awesome and the water slides and pools

property is beautiful and well maintained, it has a great pool and private beach, 5 amazing restaurants and bars

it is everything you expect in a resort, pool, relaxation, great rooms and endless views

the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

the pool waiters where not as attentive as the restaurant waiters

the pool was amazing

food, pool, kids' club

the finishes are really nice and the pool water is warm so when you jump in is not uncomfortable

to make appointment for dinner in almost all the restaurants , no bathroom or shower around the pool area

outside pool area is very nice and well maintained

the pools and the beach were awesome

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

a little bar outside my door, happy hour all day and beds and umbrellas were free

everything except bar staff wasn’t thrilled with just asking for ice ud83dude00

i opened my door i had a beautiful view of playa norte and they had beach chairs for free and a bar with reasonably priced alcohol next to it

immediately took care of a broken lock, also allowed early check in since they had a room available

the kitchen facilities were terrible

the hotel rooms are unbelievable with sea views from your own private pool

far from city center, but worth for the location a bit small pool, note that it's shared with the beach club, so not only hotel guests have access to

there is a very cool pool lounge area

the atmosphere around the pool and beach club rivals clubs we have visited in the mediterranean and it has a wonderful chill

the private pool sitting right on the beach is my favorite

had to go to the pool or bar to get wi-fi

the location was terrific, and the pool was like an oasis.

beautiful place, great accomodation,pool in the beautiful garden.:))

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

great mix of people, kids enjoyed interacting with other kids in pool

access to the pool and sun chairs on the beach was a

staff were amazing, location, pool, and the restaurant

the pool was small but it didn t bother much because we were at the beach.

room was very spacious. loved the pool as it was private for guests.

we spent quite a bit of time jumping from there to the pool

the beach and pool area were amazing

the pool could be a bit warmer

the staff were helpful and friendly and breakfast by the pool a great start to the day

the pool area is clean, there are beach towels available for guests

pool area was okay

amazing staff, clean rooms, easy access to beach. awesome pool.

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

great pool with lots of sun loungers

can’t wait for the pool and hot tub

hotel boast a beautiful pool and hot tub in one side of the hotel (divided by the street) and the restaurant and beach on

beautiful grounds, perfect location, great rooms and the swimming pool was gorgeous

rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens

the pool is amazing

perfect location, step to the beach and a green oasis by the pool.

the sea the view the staff the pool everything!

they loved the pool, and the beach areas were awesome

beach is beautiful and the pool too

the staff, the rooms, the beach, the food, the pool was wonderful and the cleaning spotless

a bar, pool, beds, two different areas for beach chairs

beautiful area around the pool and the beach.

pool was dirty

beautiful surroundings, the vibe, the beach and the area around the pool.

pool closed early.

were plenty of chairs/recliners at the pool

excellent views from the hotel rooms of the beach and pool

i love the view to the pool and all the vegetation around it

there is a bar outside by the pool but it's rarely open

we loved the pool and there were plenty of places to sit

pool and scenery, quiet, very accommodating staff, clean

pool, right across the street from the beach

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

paint, pool tile and some of our friends rooms had mold

breakfast was great, pool bar with bartender romy was fantastic

the location was amazing. having a pool was perfect!

great location and decent pool area

a pool to enjoy on hot days right in the center of everything

nice garden, pool, restaurants and beer shop across

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

awesome pool, superb value

great little pool in a shady courtyard open all the time

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

swimming pool

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

the pool area is so chilly

the pool, the activities

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

just happened so pool closed and volleyball court too

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

the location and the pool was great

loved the oceanfront pool and restaurant and the super accommodating staff who didn't mind me booking my room just

pool is small and over chlorinated

pool not heated

there is a restaurant/bar and pool, all with great views

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

the location the late check out

room service always came when we were still in the room, a bit later would be nice

wifi was ok

i did not need or use the wifi, nor the television. sorry, i have no dislikes.

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

breakfast wasn't good

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

the pool, the location, and night concierge - he was as helpful as he could have been.

pool was good

the pool area is not near as nice with no towels, broken table, and only two loungers

the pool need is area needs work and furniture

everything about it except they need to redo the pool

nice pool

the pool is small but has plenty of lounge chairs and the beds are extremely comfortable

pool was great

it has a great pool area and the staff were very nice

large pool on the malecon overlooking the ocean was beautiful

pool was connected to the restaurant and therefore not very private

pool is only open from 11am-8pm when the restaurant is open

brilliant location. gorgeous view from the balcony, love little pool

no shade area at the pool so did not go there more than once

access to the pool in the restaurant

outside pool was small but lovely, and nicely cool

very comfortable and clean. big bed. very well located. it has a rooftop, a gym and a pool.

we were able to get beach/pool towels daily

inside pool is perfect too cool down

bedrooms, great ocean view, large king bed and very clean facilities and pool

great location clean cute kitties nice pool big room

could do with dark curtains due to light from pool area

leaves in the pool, unfinished bathrooms, dirty floors

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

nice modern property, pool, great location on isla mujeres, clean and comfortable

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

the pool is open until 12 midnight. air in cabin is ice cold.

swimming pool and the place is nice and clean

the pool is clean also

the pool

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

the hotel rooftop has a pool and an amazing view to watch the sunset

no toilet around the pool area

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

without a doubt, we had to enjoy the rooftop plunge pool and deck area

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

enjoyed the swim out pool, cleanliness of the facilities, and good atmosphere

pool closed to early

the pool and club scene were awesome

there wasn't enough fun at the pool and checking took too long

the pool, the staff

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

they have daily pool games and volleyball which my daughter and i love that sport

the only thing i wish is longer pool time available. i think 8pm is too soon.

great buffet and pool.

did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …

room was nice and clean with a spacious bathroom and nice swimming pool

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

wonderful to have a tiny pool on a warm day

away from the touristy crowd ,clean pool ,huge comfy bed

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

2 misses: wish the pool was heated, almost no one used it

loved the beachfront hot tubs, pool and service ! the restaurant food is amazing !

the great view of the pool and ocean room was excellent highly recommend.

staff 5 stars, beds 5 stars, pool and beach 5 stars, view 5 stars, food 5 stars

steps from the beach and our own plunge pool

we enjoyed our time on the private beach and by the lovely pool

loved the hotel layout, with the pool right in the middle and so close to the beach, the breakfast, and the spacious rooms

the main pool is just amazing, you could spend the whole day there, and if you wish you can move to the

we enjoyed our stay, the pool, yoga, restaurants meals and and wonderful buffets on the beach

colourful mexican interior decor, shady spots & lovely pool

great vibe and location. had everything we needed. very relaxing and pool was fabulous

the location, rooms, garden, beach, pool everything was awesome. thank you!

the pool was big and you can also swim in the ocean

the pool- very clean

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

the hotel is quite with a beautiful private beach and amazing pool

staff, nice rooms and pool area was very well laid out food was excellent and service was as

it would have been nice to have more activities to join and maybe a little livelier around pool.

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

i liked everything, the pool was under cleaning but that was mentioned before checking in.

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

the pool was so large you never realized how many people were in it

at the pool, cleanliness of the room and environment, feel of safety, and friendly staff

it was really clean, beautiful long swimming pool and really cool beach bar.

i like everything, the food, drink, and the pool.

bar hours and preferred pool close too early

swimming pool with sea view, a private dock where to chill or jump into the water, hammocks and day beds,

the bar was awesome (beer 50 pesos, margaritas 120pesos) a pool in front of the ocean and the bar was attached to the pool

the miskitos jjjaaja and the pool is very small, the paddles u should pay to use them.

pool was closed during my stay but they have an amazing pier where you can swim so i didn’t miss

you get access to their private beach club with a boardwalk, pool, bar, restaurant, and a gorgeous sunset view

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

there is even a pool.

oh and dont go there for the swimming pool, at first we didnt even see it

2) the pool looked like nothing in the pictures i saw online

the swimming pool- hmm would rather take a shower then relax there

the hotel has a decent swimming pool and air conditioning. breakfast was good.

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

good hotel with a nice pool and very kind personnel.

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

pool, restaurant, about a 20 minute walk to downtown, other shops and restaurants 5 minutes away

rooms are really close to the pool and the sea there is a natural atmosphere in the hotel and of course the host lily was amazing

the best part is our baby monitor reached the pool so we were able to put our little guy down for a nap and enjoy either being on the deck

beach under the palapa, the cleaning ladies who were so kind, facilities, paddle board, kayak, pool and the view on the cancun bay, beach always clean due to the hard work of the night gardian

we had a choice of a pool or beach

location was so gorgeous - beautiful - the infinity pool over looking the ocean spectacular - the quietness of the place - very peaceful - and of

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the infinity pool is so clean and inviting

liked the no edge

was great, easy access to the beach and pool

finity) pool

terally on tables and chairs in the pool)

pool outside the door

the apartment,the food,and the pool

lovely staff, great pool, good breakfast and big comfortable room with king bed

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

the pool was clean and the rooftop deck was absolutely

property, clean and comfortable rooms, excellent buffet breakfast and we particularly enjoyed the pool and surrounding area

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

the pool is large and plenty of seating around the courtyard

enjoyed my time by the pool with drinks and delicious food

was helpful, pool was amazing, breakfast tasty and plentiful, rooms spacious and clean

beautiful place with views of ocean, great pool, very nice room.

we had room 7 with a king bed

pool view towards the sea

beautiful pool with comfortable chairs and access to a small, but nice beach

the pool and the view from it. the room terrace

a beautiful pool and gym, and very friendly staff!

wifi worked well, pool on the rooftop

pool , rooftop bar and breakfast downstairs

enjoyed the rooftop scenery which includes bar & rooftop pool, play area to watch game and play pool

pool and the pool-area is a bit small, feels quite smaller that it looks in the photos

the pool is actually a dirty five foot bath outside which does not get any sunlight

i also liked the small pool

i also had the small pool area to myself for the afternoon

the swimming pool was dirty

easy to find, clean, personnel was really accommodating, nice little garden with a small pool

the swimming pool and the gym are very small rooms

it needs an outdoor pool, maybe on the roof?

nice little pool to cool off in and a small gym

there was also a small pool inside the building, and mini recreation room with pocket ball

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

the staff assured that i enjoy my time resting in lobby/pool/gym

property was beautiful and i liked the option of staying at the pool or going down to the beach

beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food

staff pool restaurant & decor! excellent!

location, friendly staff, kitchen, pool

the bar and the pool are amazing

everything perfect . big plus pool on the roof

great pool and delicious breakfast too

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with

fridge, netflix and pool were unexpected

comfortable room. nice property. loved the pool. pleasant staff. great location.

there s a restaurant

great price, quiet, clean rooms and a lovely pool area

good pool

location. room and kids pool. very nice and a great price.