clean rooms, friendly staff, great breakfast

newer hotel, very clean, nice rooms with a kitchen area

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

close to our kids walking distance

there were no glasses, cups or a coffee pot in the kitchenette

fitness center is small but nicely equipped and the outdoor pool was clean and well maintained

wish pool was heated

the pool wasn’t open

smoking in pool area and smoking by front door so it came into pool area.

staff was excellent, rooms very pleasant, pool was great, breakfast was good. coffee great!

we enjoyed the pool and the grounds

the room and the pool both were very clean. staff was friendly and helpful.

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

they greeted you before you could even see them, catered to you at the pool side and in room service just spot on

lovely pool with great seating and lounging chairs set out all over the property

the pool and the spa area were a little cold

but the kids and my cousin which is a adult told me the guy at pool area was super

wasn’t that we didn’t like it, just minor inconveniences, pool was out of towels everytime we went

the pool

pillows, entire kitchen setup was great, provided all soaps shampoos lotion, hot tub nice, big pool, staff was nice

i liked the indoor pool and location

i definitely love the heated inside pool room - my main charlotte come to for relaxation

the pool was a little chilly, but other than that, everything else was great!

last 2 times i stayed at this location their is something wrong with the pool a month ago they said the air conditioner was out at the pool this time they said they shut

loved everything it’s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right in the hotel, i will be back

were really looking for to a relaxing hour or so by the heated in-door pool

the indoor pool was very nice

the pool, no hot tube, too chlorinated.

clean and nice pool.

my sone and i were playing pool and a very drunk lady began to loudly use profanity

off food at the bar early

there were just too many kids in the pool at one time with no supervision it was a circus

gym was extremely hot. laundry room only had 1 washer working.

wasn't reason we went but bar wasn't opened when they said it would

he was making my kids extremely

i didn't like that the pool was cold

smaller gym and pool, but overall very

the parking lot is big enough and the swimming pool is outside

location, very quiet, very clean, friendly staff, good outdoor pool, hot breakfast, self cleaning elevator buttons, lots of parking, great shopping and

the pool was a focal point getting on and off the elevator, so it should be kept cleaned year round

inside pool was working

location ...pool...corn hole...and grills.

pool area was nice but the pool itself needed to be clean

clean property, comfortable beds, nice pool

it was beautiful and i enjoyed the pool.

pool and hot tubr

didn t like the fact that the pool closed at 10pm

right enough space for a family of four and the whirlpool was what my husband and i needed after a long drive and day

the pool area is due an upgrade.

had some great extras, pool, basketball court

coronavirus had gym, pool and kitchen closed.

the beds were very comfortable. the breakfast was great with a lot of variety

rooms are large; location is perfect, staff were helpful and friendly, breakfast is amazing, beds, sofa were

having a modern kitchen, sitting area, sink/make up area septate from the shower makes you feel you are in a nice

everything!!! bed size, room size, quiet and peaceful. great kitchen!!

beautiful spaces, very friendly staff, fun pool, and wonderful fire pit area

location of hotel pool lacked privacy and hotel parking full quickly.

heated pool wasn’t heated at all

we also liked that there were so many seating options near the pool

we were able to picnic on the patio near the pool

the pool was closed, and the breakfast was not so great.

the pool is closed

handsome facility. pool. great breakfast area

the outdoor area is so beautiful, with a nice pool

i like the fire pit area near the pool

pool hours

pool isn't big enough for adults. looks like a kid pool.

pool was too small

we also enjoyed the bar/lounge area along with the pool/ping pong table

the only con i have is the pool closes too early but other than that this was a great hotel

swimming pool was a bit small and not many people could fit at once, meaning multiple families.

breakfast left much to be desired. pool water was thick with salt/chemicals.

pool was a little small.

the pool was very clean, and we had it all to ourselves

we also enjoyed the breakfast and the pool

not enough people to cover front desk/check outs and breakfast in the morning

i really liked the sheets! bed was very comfortable. i loved the kitchen - very nicely equipped.

space and all the necessary amenities for a comfortable extended stay, including a fully equipped kitchen area

no bathtub for the kids

walls seemed very thin & we could hear everyone talking and kids playing outside our door as well as on the floor above us

the indoor pool

that the pool was close

wish there was an outside swimming pool

the pool wasn't in working order.

very clean, excellent restaurant, very comfortable beds, nice pool.

bed was comfortable and the breakfast was excellent. my family loved the pool.

outside pools and hot tubs were not heated

tub and indoor pool were nice, very comfortable and clean room, breakfast was hot and plenty of food available

pool very clean

checked to this hotel because it had a pool i got checking in and the pool was closed for two days for unknown reason's they didn't waylt

i like the lobby, breakfast options, quick elevators, pool although closed for this stay, convenience of the highway, gas and food

room was spacious and our kids had a great time in the pool

very relaxing, nice pool and sitting area, and quiet

did not use pool

didn't get to use the pool - stayed one night

the pool was a disappointment and wish there was more to it than a kiddie pool.

the indoor pool and workout room are well maintained

the pool was nice and clean small but good for the children to splash around in

pool was small.

the pool they didn’t have no towels and no breakfast

the pool was down due to painting

pool was broken

pool area. location. full refrigerator

was definitely unhappy that the pool was green our whole stay, we booked the hotel really upon the pool but unfortunately that

no silverware in room breakfast great pool not working had to go across to use pool

location, roof top pool, safety, restaurants and shopping within walking distance

the pool deck on the 4th floor was a wonderful place to relax after negotiating charlotte traffic

wish pool was heated but was very beautiful

excellent location. nice pool area and lobby.

the pool wasn’t working or available

pool was closed - very disappointing

the pool was closed

the complimentary breakfast, the friendly and helpful staff, the outdoor pool and the dogs!

enjoyed breakfast, pool was cold lol

the outdoor pool was a plus for my children, the lobby had a pretty big seating area to hangout as well as the

the hot breakfast.

good breakfast , comfortable beds, most staff friendly, free newspaper

the breakfast in the morning is lacking

no hot breakfast, no coffee in room

location, breakfast

pool closing was early

wanted indoor pool or hot tub

the kids really enjoyed the pool table and the big screen television, and the fitness room

the lounging area was perfect with the pool table

ens) hogging the pool gym and pool table

the pool was closed

the location was great, hotel was very clean, friendly staff, very nice seating area by the pool, & it had 2 elevators so the wait time was minimal

pool area was lovely

the staff is wonderful, the facilities are top notch, the pool was refreshing

pool was nice! staff was very friendly!

no towels for pool

keep the pool open and well maintained

pool was closed due to the maintenance person quiting and pool turned green, it was reopened later,

firepit didnt work and bugs were bad at the pool at night everything was good but we was still was

breakfast was excellent

absolutely no furniture the pool area

ease of check in, clean, nice gym, pool area. quiet.

not bei gable to use their pool or sit on the back deck

pool area is very small with nowhere to sit

chose this hotel for the pool

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

don't know about pool because we arrived late and it snowed the next day.

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

has a pool that is outdoor with a portion that goes indoor as well

i didn’t use it, there was an indoor pool/spa

the outdoor pool

size of outdoor pool could be improved.

pool wasn’t open and was in a sorry state

no pool.

pool time

outdoor pool was a plus

really don't know if there is anything you can do about this as it is august in the south but the pool was very hot and not refreshing

towels for at the pool.

nice pool and great breakfast service.

convenient location, cleanliness, nice pool.

pool was open and running so the kids could play after a long drive

easy access off i-77 good breakfast!

breakfast was really noisy - attendant banging chairs while cleaning, etc.

kids up late in next room

my kids were pretty disappointed as we were there for 4 days and the pool was a reason we wanted to

love the pool area.

room wasnt good cleaned the 1st time. pool water was green.

pool ac was very noisy dog next door was barking renovation in the bathroom was not completed there

the pool was closed the whole time of my stay

generally run down premises..bath had paint peeling off ,,,,no pool even though advertised

pool closes to early at 8 why not 10pm

inside pool

best part of my stay was having my grandchildren swim in the indoor pool with my family and i

indoor pool, wonderful breakfast and front desk staff; very helpful and extend themselves to be of service

surprised with the good size of the rooms, we loved the variety of the breakfast and the indoor pool

curious room was clean ,it was really hot on our stay so it was nice to be able to relax by the pool,also many stores including grocery stores within walking distance ud83dude00

room was convenient to the pool

the room was clean and pool

the pool was

pool closes to early

very accommodating. pool good size. grill area was great for our large group.

friendly staff, great location, fun decor (with pictures of local places/areas), kids loved the pool and size of room was great

pool was vey warm and clean too

and we were able to enjoy the pool for a few hours

also, the kids loved the indoor pool

the pool was shut down while i was there

it was inexpensive and they have a pool.

the pool was closed

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

pool waant open

pool wasn’t open

love the pool, the comfy beds, the friendly staff

we didn't use the pool but it looked like it would be lovely

rooms were neat and clean. pool was easily accessible. customer service was awesome

pool was covered over with a tarp

replacement towels told us they were out pool has no steps only a ladder breakfast was very minimal but staff was

the pool and the staff.

the staff was nice and friendly, has a pool.

pool was broke when we arrived and when we booked the hotel it was not broke, it would have been

we used the pool and fitness area and were very well pleased

pool, hot tub & fitness center were closed for renovations

sanitary wipes in fitness room

the fitness center was small but efficiently put together

it was very clean &, room was large, & bed was comfy. good breakfast & small gym area.

the apple juice at breakfast time was totally too sweet

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath towels

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked with one washcloth and no trash bags -pool water was extremely

the breakfast was delicious. my family enjoyed the pool area.

pool was under maintenance

pool was down for maintenance, but that can't be helped, so i am not mad over it or anything

pool was closed

swimming pool was green, not taken care of at all.

the pool area wasn't prepared.

salt water pool was definitely the win

pool hours should start before 10 am and bed could be more comfortable

in (which were resolved), couldn't turn on fan to use as white noise without turning down a/c, pool was closed, fitness room was

bar was very convenient and the location was great

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

lovely outdoor pool, managers reception with free drinks, free parking, free hot breakfast with a mto omlet

the pool wasn't up

outdoor swimming pool. it is april to bad they did not have an indoor pool

the pool area was rather small but it served its purpose.

pool was a little to small

ripped and had cigarette burns, the room stunk of cigarette smoke, the pool was closed, in the laundry room, neither the washer nor dryer worked, none of the vending machines worked, we got 5am

room was convienantly located near the pool and laundry room

late check out and i can stay in the same room ea wk i stay

the fact that u can do late checkout and never have any problems getting late check out

great breakfast choices. nice pool.

the pool wasnt open.

outdoor seating & pool-nice

pool could be larger

pool was closed, but no advance warning of that.

really like the big power lines, while in the pool area

the pool had a lot of dead and alive bugs in water. there was no net to scoop them out.

the pool was very fun as well

need a place outside to sit, other than pool area.

large clean modern room....pool was nice...close to bojangles chicken...nice beding!

the pool was closed

we were sad that the pool was closed for maintenance this most recent time

i wish the pool was indoor

pool was clean & relaxing

pool was closed

the pool was nice

the staff was very friendly, the grill and pool was very clean and well kept.

no indoor pool.

top mattress i've ever slept in, two large outside grills with a fire pit ,very nice outdoor pool

bigger pool. the pool was too small.

pool and setting area outside

would like bacon with breakfast

everything was great including the continental breakfast.

the location was ok but i saw roaches in the gym and in my room.

gym could have some free weights

staff, breakfast and water

the kids did not care for carowinds but will stay again for the views, the pool, and overall experience

great room and service! after bring at carowinds for the day the bar was perfect!

bar service was also excellent

family with multiple kids appeared to be having a party occupied the pool for hours so my family wasn't able to use

i loved how clean the hotel was and the view the kids had to carowinds

the pool was clean the atmosphere was peaceful

the pool was very nice and the restrooms by the pool was very clean, our cabin was very clean comes

you get free coffee in the reception area and the pool was nice

pool looked like it would be fun but we didn't use

it was nice to have a shuttle to the park

the indoor pool is the highlight for me

we did not eat breakfast. the pool was great.

the property is designed to be welcoming and upscale in every detail, including awesome pool, amazing restaurants/bar, perfect room w/ luxury bed, linens and tv

inside pool was freezing so only got to get in the hot tub but other than that, no complaints

staff was friendly and professional. room was clean and comfortable. indoor pool and hot tub.

pool being closed

the pool was so cold i couldn't swim. it isn't summer the indoor pool should be warm.

beautiful totally renovated hotel in a great location. great gym and pool.

the pool was nice and warm in the breakfast was great

pool was overcrowded to hot in there for a lot of people

they have a laundry room called the soap on the second floor where you can do your laundry

the full kitchen minus an oven was great

the fitness room was ok but not stocked with cleaning wipes or spray

we had a king room with kitchenette

personal friendly, excellent value, good area accessible different restaurants room have small kitchen

pool was in an inner courtyard, which helped it be more relaxing (away from parking, road noise)

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

everything it offered pool, restaurant customer service

the pool was not easily instructed to get into

everything!! totally satisfied.especially the pool access from my room!

our kids were sad we had to leave

the breakfast bar was fantastic everyone was helpful n customer service is great

that was the date of our stay, and it made it tough with the kids

room was beautiful and clean. breakfast was one of the tastiest i’ve had at a hotel

it also had a separate desk/work area that was convenient for my kids to hook up

pool was out

have pool towels available

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late into the night

pool was locked and the hallways were stink from trash

pool area was dirty and inside of the

online said the pool was open, which was the only reason we choose this place, but when we got there, it was closed

your pool wasn't open.... make bacon apart of your meat choices....

the pool

the amenities despite the pandemic. the pool, breakfast and very clean

pool was well maintained

the staff was lovely, the pool was so nice

pool was still closed

that the hotel was clean and affordable also the pool was nice and the breakfast was delicious and up to standards everyone so professional and

i just wish the pool was open already

comfortable room, nice pool but we didn't have time to use it. breakfast was great,

kids loved the pool

the pool and hot tub were fun for the

and dinner buffet is amazing i would definitely recommend plus can't beat the hot tub and indoor pool

heated pool inside. close to the interstate.

also wonderful swim-out pool

everything. the staff. the rooms. the pool. love it all.

nice pool area and restaurant

some people have a party very loud by the pool at midnight.

bed was soft, the room was spacious, the fire pit by the pool was beautiful,the drinks were delicious, and the staff was amazing

small but nice swimming pool with plenty of seating, shade, and free towels to use

evening social and the pool were our favorites

the pool

the pool was also beautiful and so great on hot days

pool area was relaxed and like a resort - well stocked with towels and plenty of chairs

friendly staff, immaculate room. fabulous location. relaxing pool area.

there is a little garden off where you eat breakfast and the pool and spa area is private and well maintained

we enjoyed the pool

sucks the pool was closed for the season

the whirling pool in our room was amazing

there was nothing i didn’t like. wish there was an indoor and outdoor pool

the breakfast was delicious and had healthy options

we appreciated the complimentary happy hour and breakfast

ev charger is available

the complimentary breakfast and happy hour drinks were all a

breakfast, great location, beautiful lobby and bar area. clean!

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

the pool was perfection after a day in 100+ degree heat index

is often hot and humid, but thats not courtyards fault and there is a pool and ac

pool was outdoors, not indoors. limited no cost amenities.

the quietness, the pool area

the mini kitchen had everything you needed to make meal, just bring food to prepare

the room was spacious and the breakfast was very good.

good location for my purposes. nice room with full kitchenette and small dining area.

had a very comfortable suite with kingsize bed and kitchenette

the room was fabulous breakfast was great.

it was a plus that the pool was open

the pool hours

the pool wasn’t open… i wasn’t made aware of incidental fees.

pool closes at 10 p

the pool was open.

the kids went to the pool for a little while

pool closed

the fact that the pool was not open yet.

great breakfast buffet! nice pool! cozy beds.

the pool could b larger...it was packed so not too much room

kids loved the pool

breakfast trough room service was poor. the eggs were well done and the muffins were dry

limited handicap parking

love the late check out of 12p

would have preferred room service come on a cart rather than in a bag.

the pool was my favorite part.

pool was huge and had a beautiful waterfall at one end

loved the swimming pool

nice hotel with very nice restaurants within walking distance and the pool area was

hotel was clean, pool was amazing