friendly people! breakfast! room staff! pool and spa pool!!!

i requested a room in the back facing the pool and again did not get one

very clean and didn't look or smell like they needed to be upgraded, the staff was excellent, the pool was clean, the breakfast far exceeded my expectations

pool says that opens at 8am but the staff working on it wouldn’t let us in after 10 ish

i did not like that the pool closed so early. the kids would have loved to swim longer.

wonderful indoor pool

make sense to have a limit of 2 people in the fitness center at a time, but no limit on the pool

pool & jacuzzi area was taken up by a family that was celebrating at birthday so i didn't get a

the pool wasn’t opened

customer service from the stuff, breakfast area super clean and organized, overall

no pool

also, we chose not to use the swimming pool because it looked very dirty and that jacuzzi was broken

went there because our children wanted a hotel with an indoor swimingpool

pool and hot tub were open with reservations. big room. pretty clean.

the location and the indoor pool with hot tub.

pool didn't work

the pool even though it could have been cleaned more. also the location was accessible.

the pool is newly renovated and a fantastic addition to the amenities

swimming pool was too small n not enough chairs to sit

pool was nice

pool really clean

that we couldn't enjoy the pool.

bad thing is that the pool is outside and not functioning, probably because of the time of year though

beds and room where nice pool and spa where great

noisy, by the pool.

indoor pool and spa felt great after long drive

location and pool

pool

the pool

the staff is friendly and the little heated indoor pool is nice for the kids

very clean room very clean pool

pool wasn't open yet.

excellent service for a great price. my son really enjoyed the pool. very clean.

pool was close

pool and the staff is awesome

we could not use pool, arrived hot and boiling hot day and pool was full and sign outside said had pool but was

cant wait for the pool to be ready!

the pool

pool was closed

pool was dirty and had obviously not been maintained

staff was nice..pool was open..rooms were clean

the pool need to be cleaned

the pool area

great location. clean pool.

location & pool

breakfast, no hair dryer, the microwave oven didn't work and the security lock on the door was

bed was super comfy, adequate parking. good size room

no breakfast

good around a few restaurants, walmart, gas station, so bad cus the covid is not was serving breakfast, but for the rest was good

parking lot is extremely dirty/filthy/garbage everywhere, other guests throwing dirty baby diapers

the pool wasnt working. that would have been a nice touch.

you didn't hear your neighbors at all and the pool was great for a very hot day

the pool was freezing

pool is not really clean

and now at the pool and loving

the pool

location staff pool room everything

clean rooms and friendly staff with swimming pool

choose it for the swimming pool as we have a 8 year kid and she was exciting about it, but no pool service :( the team at

we choose it for the pool as we have a 8 year kid, but no pool service

it was our little escape to buy dinner eat in watch movies and watch the stars from the hot tub/ pool

location pool

loved the pool and jacuzzi me and my family had a great time! also loved the breakfast:)

pool area was a little dirty and no towels were at pool.

indoor pool

good room and comfortable bee good indoor pool good location

the indoor pool was open and clean, and the location is great

a small thing: the pool cabinet was out of clean towels when we went to use the pool, but it was late at night, so no

breakfast was great! exercise room and pool were great! friendly staff, and clean room..

from the check inn to the pool and the room everything was perfect

pool was so dirty we couldn’t get in it

cleanliness of the pool restroom and public restrooms downstairs needed good attention

clean and quiet great outdoor pool

the pool was green and smelled disgusting!

no hot tub or heated pool

the swimming pool was with mold

and the only thing i was disappointed in was the pool was already shut down for the year

the bathtub was clogged so we had to stand in a pool of water while we showered

pool area was awful

beds didn’t work - pool was not open - bathroom door handle did not close - very loud traffic

the indoor pool

heated pool and shows a spa, well door on spa was broken, pool definitely not heated was ice cold, grounds

breakfast & swimming pool

swimming pool wasn't working but that wasn't any fault of the hotel

indoor pool

broken ice machines and pool water was way too warm.

i like the pool and hot tub... i like the beds i like the room

the pool, breakfast, lobby, landscape. it is a beautiful hotel.

pool, room service, friendly staff

clean room, comfortable bed, price, nice pool with jacuzzi.

hotel was out of coffee in the main room, if you don't make it to breakfast by 9 there will be

had to be asking for stuff for room and before they had breakfast now they don't

it was very hot in room and there was no kind of breakfast, ice machines were broken

includes basic breakfast

continental breakfast would be nice at least sweet bread for coffee

pool was green.

the pool opens late in the morning,

cleanliness, friendly staff, great service, pool and outdoor furniture very clean, rooms and bathrooms very clean

wish the pool was indoors especially for those that like to swim in the morning.

pool was closed on a sunday and monday. totally understand needing to close for maintenance.

excellent location, pool area has improved since last stay

the pool

the pool was fun and we enjoyed the breakfast buffet and staff there

location next to utep and mesa street. close to downtown. quiet pool area. free parking.

lovely little pool & gardens with hummingbirds all around

escape the noise from the i-10 in the rooms at the back or by the pool

pool should be timely clean especially that it’s an outdoor and beside main hwy

pool water gets somewhat dirty due to the nearby highway

swimming pool

a nice pool to the rear of the

the staff, location, parking, the pool and the ease of checking in

there was no tiles for the swimming pool

loved the room and pool area. went to ballgame 2 nights.

pool was so cold there was no way to get in it even though it was so hot during the day

the pool is excessively dirty and always crowded with too many people.

pool nd the chill lounge terrence loved it coming back in the summer for sure when the waters

the pool and patio

the swimming pool need to be more clean

comfortable beds, great swimming pool, easy access from the airport using the free airport shuttle service

the pool was very dirty like outdated and chairs were put up and they looked ugly

excellent staff service at the bar/pool. super friendly server.

loved the pool

the pool! it needs an update and the variety of drinks available.

the pool area is a beautifully designed oasis and the mornings are vey calm there

loved the pool and mamacitas restaurant

pool was small

lobby, bar, and pool are really beautiful

wedding, pool had only six lounge chairs and patio only six chairs in the shade

we wish the pool was bigger but that s just our preference!

wished the swimming pool was bigger, wished for a tub to have a hot bath and wished i had more time to spend here

patio next to the bar inside with a pool table & multiple seating areas

was modern and clean staff kind and friendly, had on site bar with pool table and nice out door sitting area very relaxing

no pool or hot tub.

the pool table needs a refresher and one pool ball was missing

very nice modern decor. loved the free pool table in the bar/lobby area. pleasant bar.

the breakfast was not ready until 7am

loved the spa room!❤️ so relaxing. staff was great!!

the breakfast and pool !!

security, cleanliness, large room , excellent bed employees were super nice breakfast

bed was super comfy, the spa tub was amazing, the shower was huge, fridge and microwave in room, clean pool and spa

nice pool to take a dip in

room clean pool very clean breakfast was okay was upgraded to a better room at the same price we got into el

the rooms are very clean, the pool is nice, and we love the breakfast

the pool was in very bad shape.

in el paso's heat, it was a relief to have the pool

no free breakfast at such a nice hotel

there was no breakfast. the location was the only positive.

no coffee or breakfast. bed a little hard. thin towels.

no breakfast, and bed was hard.

no breakfast

pool and was clean

the pool and the area was very cool and relaxing

smell of gas at swimming pool

breakfast was delicious! the pool was very clean

the pool to be more grand, it’s hot in el paso, come on

pool is being remodeled, bummer during summer but we didn't have time to swim either way so we

pool not open

pool was closed

your swimming pool is very clean

the price was great. the outdoor pool was clean and warm. the beds were comfortable.

we came for the pool and it was gross and freezing cold tho it was very warm weather

no microwave and the pool was not heated.

very friendly when we asked her for a garbage bag to place our wet clothes in that we used at the pool the night prior

the pool had some debris on the surface, however they may have just had wind an hour before we got

pool is stained and the water was slime

children enjoyed the swimming pool and slide

pool full service room service room upgrades lower prices on nights stays specials for couples

did not use the pool since i did not stay long, just like stopping here when i go back and forth on interstate 10

to separate area, so many different variety of food and loved how there a gift shop and also a pool for the kids and adults, i liked how they also had a bar at the hotel to, will come back

my room next to the pool was awesome my girls really enjoyed the day

staff, complimentary drinks, pool open , made to order omelets and large 2 room suites-bedroom, living room with sofa bed

loved the pool, hot tub, and breakfast i know

big rooms, we liked the breakfast, the staff were very helpful, the pool was good

only thing was at the pool there was some older kids that were acting like fools and our little ones weren't comfortable

loved the temperature of the swimming pool and the bartender made a great rum punch for me at happy hour

it would be nice if they didn t close the inside/ outside pool that early or on the weekends anyway

indoor pool, the water was freezing and the spa not so clean.

rooms were very clean and nice,the pool was great,it's in a very good location, just an all out great place too

the pool and hot tub were wonderful!!!!!

what i dislike was that the indoor pool was infront of the main event

breakfast pretty good, the gym was accommodating and the pool looked refreshing even though we didn’t make it

have stayed at a holiday inn before, i like it cause it’s convenient because of breakfast, pool, customer service

attempted to use the poop twice and both times the room card and pool card didn’t work

was a very beautiful hotel but the furniture was stained, the pool was cold, and we had a hard time getting breakfast

pool was clean and worm

large refrigerator, large screen tv, good water pressure in the shower swimming pool, large and small, with

the property was kept clean and the rooms were clean. great breakfast and pool area!

pool was dirty.

pool was very big and clean with a pretty landscaping

pool was too cold

was very sad to hear that the pool was closed as that us why we decided to book with residence inn

if i had to find something to pick on it would be they should keep clean towels available in the pool area when they run out

family and i enjoyed that the pool was open until midnight

patio was nice along with the indoor pool and gym

i loved the spacious rooms and pool hours

location next to ft bliss, pool and bar with food available.

pool room

the indoor pool qnd the room was so beautiful and clean

the pool

the spa / pool hours were open early and closed late, (6-11) and had an indoor and outdoor pool

liked that there was actual hot breakfast served, the pool was open for use, and the rooms were amazing for our family

quiet, pool and spa were nice

they were similar to a studio layout. amazing pool area and staff

we got a pet friendly room and it was spotless, right next to the pool as well

the pool should be cleaner but still nice

i've had better service at cheaper hotels/ 5 star hotels; pool could be a bit cleaner

pool was dirty.

loved the pool & gym

beautiful pool; look forward to staying here in summer

nice staff. great pool!

sunday morning we were going to swim but the pool was dirty and green tinted.

did not try the pool because it was raining

the pool heater was broken and they won't be fixing it

pool was cold and dirty

of coved-19 we were not told previously that there would not be any room service,breakfast,nor pool

excellent service! nice pool and hot tub as well...

the pool was refreshing. the front desk clerks were nice.

pool was accessible and

the pool and spa were nice.

cleanliness, staff was friendly. lobby was nice to lounge in. pool was perfect!

nice pool

the breakfast was good, enjoyed the pool it was heated in the cold january.

clean and pool area was relaxing and also very clean

i wished the pool had more maintenance as far

the jacuzzi/hot tub was removed from the pool area.

rooms are very far away from the elevator and parking. gym was limited and birds in pool.

clean rooms pool

more privacy the curtains didn't close had to pull them together and clip with a hair clip the pool closes way to early

the outdoor pool could have been better cared for and honestly the building could have been designed better to

rooms are clean and great in size, and it seems to have a nice outside pool

pool was murky

260.00 dollars,no breakfast,no social hour free drinks, no garden. no heated pool.

pool area is really nice

nice pool with sun nice small fitness

pool did not look very inviting.

wish i would have had time to enjoy the pool and jacuzzi

great pool

was not a big deal for us because we did not swim but the water in the pool was not crystal clear

the swiming pool andthe spa is dirty

the fact that no full breakfast or pool and spa availability.

the pool is beautiful, clean and warm in the cold weather that i really like it

i liked the onsite restaurant and bar in the lobby, also the pool and jacuzzi.

pool location and breakfast

beautiful indoor and outdoor pool

the pool was amazing.

great location. good breakfast and appetizers at night. great heated pool and hot tub.

the pool had green mold.

pool was closed

pool furniture needs to be replaced

the pool was outside

very clean swimming pool

delicious breakfast,nice pool,perfect location,great staff

clean and pool was well kept. lots of light at night and security cameras

even let me swim in the pool even though it is winter

no pool open but i understand it is february lol

small pool, very cold water

pool not open

one of the nicest rooms i've stayed at. definitely recommend and the pool was actually open

great customer service. room was clean and bed comfortable. the breakfast and pool was a plus.

the room itself was amazing. the pool was cool too

pool not working

friendly staff, has a pool, good size rooms

the pool was also very clean and not once got too crowded

pool was closed

the pool was closed.

pool needs a heater i'm not sure how but even after an almost 100 degree day the pool was

everything was good except pool was a little dirty

pool was closed

the pool was nice and fun to be in

pool, comfortable beds

pool service

pool

comfortable room by the pool area.

the pool was close and it’s hot outside.

the pool was not at its best

oh and the pool

the yard and pool are such a nice place

the pool was always full ud83cudf1d 0

it had a nice pool and the rooms are okay especially for the price

no breakfast, pool closed, a lot of nasty activity outside, they will be stalking you

truck parking,excellent and convenient which was my first time having to park a

the pool was dirty, i understand its an outdoor pool

pool and gym

that we arrived too late to go to the pool.

big, had a kitchen

pool and gym

i like how nice the lobby was. the pool table and games was nice snack area as well.

wish pool was open .

im not sure if it is normal but the water in the pool was green and had a lot of bugs

also the pool closed at 10pm i was hoping they’d stay open longer at least

i loved the big room, hard floors, pool, amenities & the location.

poolside / patio could of had more shade

no indoor pool

no towels available at pool side

the pool being out of order and the lack of communication.

pool was out of order and no one communicated that with us, which was disappointing because that

a new building that opened before it was ready elevator didn't work i was on the 3rd floor the pool was waiting for inspection not open the coffee in the lobby was luke warm i want a

location and hotel newer with clean room and nice bed. nice lobby, breakfast area and pool

the pool was still freezing, but such is life.

pool was not heated.. freezing

water in pool was super cold. could not really enjoy it

nice hot breakfast, indoor pool, hot tub and great workout room

everything was exceptional! staff included. the pool was very warm and hot tub very relaxing.

the kids loved the pool

to much bleach in swiming pool.

everything indoor pool and spa great breakfast and comfortable clean bed

pool closed early.

great value with full breakfast, clean pool, and most importantly

reccomend if you don't plan on using the pool

pool was ick

no towels by the pool area

clean and nice staff the bar and outside the pool and seating area with the fire table was nice

friendly staff and onsite starbucks. nice patio with fire pit, pool & sauna spa tub.

the pool had too many people in it when we went.

pool is warm

i loved the room and the pool was nice. the exercise equipment was nice

i enjoy being able to relax without being disturbed. i'm glad the pool is open now.

would be nice there be a designated smoking area away from the pool area were persons that don't smoke may be at

overall respectful, efficient, nice staff in general fair prices there is a pool and wifi

pool is dirty

stay my kids where able to swim without any staff members complaining about them being in the pool

very nice and the breakfast was terrific.

the accommodation was great and the breakfast was excellent.

room was very clean. facility was well kept, staff was friendly and breakfast was great.

always clean and great breakfast.

breakfast and there was a kitchen worker who came out every morning and would say good morning while