more variety of breakfast options

the pet fee was very reasonable compared to most hotels

they did not have the breakfast that was advertized

nice breakfast area

breakfast was great with a big variety to choose from

the hotel is convenient not far from where we need to go. the family also love the pool .

we got there we found out that the pool was closed because it was leaking

dirty pool. staff rude. rooms poor condition need updated. did not even stay the night

pool isn't open, didn't have breakfast and key card needed to be redone multiple times a day.

was dirty everything was closed pool too

missed breakfast. the room was big and my wife loved the swimming pool.

the pool was clean, the stay was comfortable

the outdoor pool and seating was great for our large group

coffee is set out all the time and is delicious, the pool was very clean

the pool area was beautiful and breakfast was well stocked and delicious

was only gonna stay 1 day but because of the pool i decided to stay 4 more days

pool was green

smoking rooms pool

pool was locked, and i had to pay a deposit required in cash

loved it was ground floor, pool abd the lady who checkef us in was just fantastic.

pool area is nice even tho we didn't get in

the pool wasn’t open

great grand daughters, ages 3 and 5 were with us and would have literally lived in the pool, every minute was

a warm inviting atmosphere, very clean, nice indoor pool, & great comfortable rooms.

the indoor pool was fun, very clean, and the staff were super friendly all the way through

location, breakfast, employees

very clean and decent breakfast.

breakfast included prepared cheese omelettes and sausage, pancakes, fresh yogurt, etc

the breakfast was very good!

the design of the room. the shower was incredible. great breakfast options.

the pool is closed and hasn't been cleaned. full of nasty, smelly water.

the downside: the pool water was filthy

pool didn’t work

the pool wasn't clean.

pool was closed

i liked the bed, shower, cleanliness of the room and swimming pool area.

pool and snack shack

the indoor pool

the rooms an indoor pool

indoor pool looks nice, didn’t use it

have a breakfast, pool, gym and staffs are friendly and kind.

the pool was not what it looked like in the pictures. it was dirty and run down

no indoor pool. tv was a little outdated.

everything was awesome, didn't get to try the pool, but the jacuzzi was excellent.

pool was not open even though it appeared ready to be used and it was hot as you know where

is not the hotels fault that the pool and gym were closed due to the pandemic

the pool was a plus it’s heated

rooms were crowded, pool was small

the only thing was to much chorline in the pool

hotel offered great valentine for the price paid including free breakfast, indoor pool, and comfortable rooms

affordable with small outside pool

breakfast was great, convenient location right off the highway, nice pool open until 10pm.

pool

i wish the pool was indoors.

pool was fabulous

pool was suppose to be heated but rather chilly.

heater to pool was broken and water very cold ud83eudd76 unable to use the pool

the pool was closed but that's because of the covid19

i liked everything.. but the pool could stay open later

the pool is not heated

no towels in the pool area had to go inside and ask for one

the pool was closed and it was 88 degrees. would have loved to take a swim.

staff always nice, breakfast is good, pool is comfortable.

friendly staff, variety of hot breakfast, spacious pool and patio area, private location

loved the pool and sitting outside lounge area

pool was open but i did not visit

the pool was kinda small..

didn't like that the pool closed so early, and opened so late

pool was not available

no shade or lounge chairs at pool

pool was way too small

staff was polite and the pool was nice

i booked i didn't know that the hotel had a pool

could not use indoor pool.

staff was friendly and helpful accommodating both an early check in and late checkout

it said it had a kitchen i paid for the kitchen and there was no stove

hotel, clean, great breakfast, friendly staff, highly recommended

it had the kitchenette, real dishes and silverware, even had a toaster

i liked the fitness room!

breakfast was ok. with coronavirus measures it was slim pickings.

the hot breakfast was great to wake up to and so many restaurants and shops was in walking

the continental breakfast was delicious specially the option of egg whites!

fully equipped large suite with kitchen and all utensils

facilities and breakfast

breakfast is delicious, perfectly presented and very clean

that we didn’t have time to use the pool ha ha :)

the pool was closed.

the pool area was small, and didn’t have much room for sitting

the inside pool needs a little attention, but i was glad they had one

the pool was closed

pool/spa closed...which the customer should be made aware of

was cold at the hot bar and the elevators went down so we had to walk all the way down to the pool elevators but everything else was ok

the pool and gym were still shutdown.

no smoking out side the pool area

clean room and common areas. pool looked great.

smell of chlorine in the indoor pool was very strong, made our eyes water after being in there for around half an hour and i

the pool was a little small

the pool and spa were closed for upkeep and repair which we were unaware of and may have changed our

really really need to refinish the pool area and in the pool

pool area continues to be a problem

the breakfast was really good and the room was big and confortable.

staff was great. breakfast was excellent and plentiful

the bed was comfortable and the breakfast and coffee were great

breakfast was good, staff was friendly and helpful, place was very clean and up to date.

exceptionally clean and comfortable breakfast in am, which was great, limited but very helpful!

i did not use the pool. i did not expect to use it but i saw it dirty, in need of maintenance

great stay maybe next time i ll try the pool

outside was good, nice pool, clean property & it felt safe enough, rooms were basic but clean, breakfast is phenomenal

pool was outside

small and comfortable and the pool is always open

room, comfortable bed, nice variety of food choices at the breakfast bar

do to covid19, protocol for social distancing, breakfast was grab and go

the breakfast was the best i've had at any hotel in the last several years

breakfast was ok

the kids enjoyed the complimentary cookies too

it was quite and the pool was not crowded.. it was very peaceful..

the pool wasn’t open yet

the only thing i would suggest is maybe upgrade the pool and add some more lounging chairs

too was clean pool was clean breakfast was available but i didn't get up for it

they cleaned the pool in the morning and woke me up

the $75 pet fee was too steep

clean, very large suite. comfortable beds, nice boxed breakfast.

exhorbitant pet fee

and the breakfast room was pretty

breakfast was both efficient and delicious

gym and pool good and finally breakfast was the best for choice we had

version 95° no pool pool finally got fixed for last day it was covered in bugs on top of the smell from the

it did not have a bar area or an inside pool.

it had a nice pool

the hotel is also right beside the interstate so it's very loud when you're in the pool

free breakfast, the comfort of the bed and the pool was amazing

the pool was closed. bathroom sink was clogged and drained slowly

the pool, krueger coffee maker in room, 2 queen beds, extra towels, seating area in room

pool was dirty. should have a better breakfast. had to wait on clean towels.

because of covid, i am sorry i didn't get to use the gym, pool or have normal offered breakfast.

there is a beautiful outdoor pool with a nice patio to hang out. my kids and i loved this place!

pool and gym closed

location was a little sketchy, pool was closed

i enjoyed the pool and it was an overall 10/10 for me

my family enjoyed the pool and having all the shopping right at our grasp

itv was a great check in and check out, loved the pool

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

had a nice swimming pool

i didn't like the pillows.the pool was too small

pool was closed for maintenance

the location and the pool. the break was good.

the pool was closed . it was a very hot day … great to be in the pool .

the pool wasn't open

the pool was not open.

no breakfast or pool because of coronavirus. but our stay was excellent.

enjoyed a swim in the pool

the pool was indoor and water was warm

pool and bar still not open.

wish we had known about the pool/spa being unavailable.

the bed was very comfortable.the indoor pool and hot tub were the perfect addition to our stay.

the pool was a bonus that we didn't know about

unfortunately i didn’t have time for the pool nor breakfast but if i ever return to charlotte without a doubt i will stay here

advertised as having outdoor pool but it was unavailable although it looked clean and ready to

pool was closed due to covid, otherwise no complaints.

motel was in a good location to arena, clean, had a restaurant, had snack machines, pool, ice, the room was very nice and clean

love that the pool was opened, i love the fitness room, i loved the access to coffee all day and night, i loved

pool could be bigger

pool was not open.

shower water, saline pool

the pool was very tiny

the swimming pools and breakfast variety w complimentary drinks

was also happy the pool was open

they had great food options late at night and a cute little bar in the lobby and a fun pool area

the pool was a little cold for my liking

the pool could have been warmer.

my kids went to the pool and one of the staff was rude about them being in the pool

had to leave too early to check out breakfast

my kids really wanted to go swimming with the pool was pretty darn cold

kids running up and down hallways at night hours

comfy beds, free shuttle welcoming reception area, gym, and great breakfast served early.

had to change hotels because the one i originally reserved had their pool closed for maintenance

indoor pool very cloudy. wish u had an outdoor one

wish that the room that the pool was in was a little bit warmer

some guest were smoking weed on the pool patio. not the hotels fault but that was stressful

clean, friendly staff, location, fitness room, pool, great breakfast

the front desk, the breakfast ladies, the housekeepers and basically anybody who worked there was fantastic

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

breakfast was kinda blah-but it was free!

the free continental breakfast was out of milk and sugar the whole stay we were there.

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

lovely hotel and a nice pool.

relaxing pool, comfortable bed, friendly staff

great room nice pillows and bed. nice little indoor pool

fun pool with in-out parts that the children loved

pets are allowed at no cost and the hotel was very nice. indoor pool area was pretty

the pool area was closed,they also advertised they had hot breakfast,they had some but the food was

there were a couple of men at the pool that were drinking and made me and a couple of girl cousins feel uncomfortable with their

the pool could have been cleaner

the pool was closed

nothing really..pool could have been open

indoor pool was nice and clean and had plenty of towels

the pool was too cold

the pool needed a little bit of love, lol, but we were ok with that

breakfast and indoor pool

we wished the pool was a little warmer but that’s it!

the commode did not flush and the pool was out.

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds, quiet, friendly staff

pool was closed for the season which was not disclosed when booking.

it was in a good spot and clean, nice fire pit and pool

weekend to come the weather wasn’t what i thought it would be i really wanted to get in the pool

pool was strong

the pool was a bit cold so we did not swim as much as planned.

super clean , comfortable, great customer service, great breakfast, they even have a nice indoor pool seriously nice

indoor pool was not heated

indoor pool was freezing cold and couldn’t even use it

the water in the pool was dirty 2 days in row

the broken door leading to the pool

my grand daughter was disappointed that the indoor pool was closed and may went above and beyond to make her stay a happy one

no pool

i loved the heated pool.

pool water was warm and very comfortable

pool and bar is awesome

loved the pool being open late

section right off pool, couldn’t sit outside

teenage son and nephew had such a great time in the lounge lobby /gym/ pool area , all open 24 hrs

pool was closed & the only ice machine was broken my entire time

pool

the pool was closed when we arrived due to no one using it but the lady at the front desk gladly opened

being able to take breakfast back to the room and opening and closing time of the pool and internet was to

the pool wasn't open and breakfast .

if it had been the right time of year, the pool would be nice too

pleasant pool location

everything great staff clean rooms and a clean pool

they wasn't anything i disliked about the hotel at alli wish it had a indoor pool

no heated pool

pool closed due to covid.

beautiful pool area. room was clean and beds very comfortable.

location, pool, clean rooms.

disappointed that the pool wasnt open

the pool was not easy to get in/out of.

we booked the room thinking we would be able to use the pool and it was not open

the staff is awesome and the heated pool and fire pit are nice. the cleanliness is a huge plus!

pool,outdoor and indoor seating area. food was good.

pool, breakfast

the pool was close, and it was extremely hot that day.

pool wasn't as clean as usual. a lot of construction and a clerk was rude to my husband.

fantastic clean hotel with wonderful staff. kids loved the pool. restaurant was good quality.

loved the salt water pool and convenience to the airport and downtown charlotte.

pool is kind of small ,but for an inn where you suppose to stay just a couple of days is fair

the hotel had many facilities including a pool and a gym, as well as a nice restaurant

the pool was unexpectedly closed

dirty pool...poor lighting in room

nice hotel grounds; pool & garden nicely maintained plus sitting & smoking areas

proximity to my work, convenience to restaurant and pool area to room. staff were very friendly.

no hot tub at the pool

walk to elevators and pool

just loved all the extras we enjoyed playing pool

you really need to have an indoor pool for children

the bathroom had a lot of light, and the kids loved having a pool table to shoot on

the lobby is amazing with a bar, clever work stations, welcoming tables and even a pool table

the lobby is a lot of fun, especially if you like to play pool, work in a fun environment or just relax

the near to the airport, the shuttle service, the pool, etc

friendly staff clean rooms and a nice pool table in the lobby

nice gym, nice pool, enjoyed walking into the room and seeing my name on the tv

friendly staff, clean, pool table was cool, best sheets i've ever slept on!

free breakfast ,pool hours , room good size

the pool was small and needed to be clean, but the pool area was clean and fresh towels!!

nice & clean. great breakfast and kids enjoyed the pool

a little bummed that the pool wasnt available. we found out at check in.

the pool area looked like it needed to be painted

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

was very engaging and helpful from the shuttle ride, check in, breakfast, check out, and shuttle back to airport

was very engaging and helpful from the shuttle ride, check in, breakfast, check out, and shuttle back to airport

shuttle was great and extremely quick and convenient going on the hour and half hour

breakfast at 7:00 so we missed it.

swimming pool is always out of commission we had to switch rooms the second night because the refrigerator

location, staff, and room was nice. they have an inside pool. and the building is quite.

the pool too

chlorine was a little strong in the pool room

pool had a little to much chlorine

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee (coffee available

friendly, easy check-in, spacious spotlessly clean room, great breakfast included

didn't come down for breakfast

clean, dog friendly with a full kitchen not far from the airport- charlotte is the closest major airport to me so it’s nice a

the only thing and it was more just a bummer but that there isn’t a hot hub with the pool

the pool was open until 11pm so the kids got to enjoy that

friendly staff, cleanliness, great beds, being on the fifth floor, great pool and location.

breakfast was great and we even swam in the indoor pool and it was clean and nice

bleach smell in the pool was extremely strong and over powering

indoor pool would have been a nice amenity, seeing as the outdoor pool is only open seasonally

surprised with the whole visit staff was friendly and the hotel was beautiful, only issue was pool being closed

the pool wasn’t available but i understand it was due to the pandemic, so that’s fine.

pool was not open.

only thing i didn’t like was the pool was swamp green

clean quiet pool area was great rooms were great

kids loved the indoor swimming pool!!

pool was small

the pool hours

heater was broken on the pool

i especially loved the pool area is was exceptional

pool and gym access a bonus. very comfortable apartment.

the pool was amazing

cleaniness and the pool was awesome

the pool wasn’t working for most of our stay because of repairs.

a pool and workout area and an outside patio

later pool hours

wish it had an outdoor pool.

they had heated salt water pool but it cold and chlorine but it was hot so it felt refreshing

the grounds were clean, the hotel was clean, the pool was clean

there was an indoor swimming pool, and me and my daughter really enjoyed ourselves

location, offers bar and restaurant, indoor pool, clean

pool & room was nice.

the key cards didn't work half of the time, didn't work at all at the pool so had to get someone to let us in

the scummy pool.

pool was closed while weather was excellent for a swim

the pool was never opened.

pool was closed for season (outdoor)

small pool no view

& clean, spacious room, comfortable bed, & a lot of things to do such as the pool, weight room