nice pool and facilities for the kids, including a small playground

the need to order room service from the bar or reception, no way of doing it from the room.

loved the breakfast. good variety, hot and delicious

there is ample choice at breakfast from the continental to full cooked breakfast and even though we always ate in the bar it

gym is very very out staff which surprises me considering how nice the hotel and pool is

liked everything but found the wifi signal was quite weak in our room

the second day touring the northumberland 250, good location on the main road with lots of secure parking

wifi info in the room needs updating but i was able to find out the info easily directly from the

wifi isn't great and if you like a lot if tv channels, you'll be disappointed with the two we could

helpful staff good restaurant and outstanding breakfast convenient location by a68 ample parking

bar area was comfortable with plenty of entertainment on the weekend evenings

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

was some choice language from some of the locals at the bar

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

nice rooms, restaurant and relaxing bar area

evening meal menu was extensive and choice of breakfast was superb

beautiful grounds and enjoyed the fire engine bar and a meal in the restaurant

of parking, even when events are taking place

the breakfast waa fine good choice and well cooked

i never use the spa/pool in those places anyway very comfy, very reasonable

only on street parking, but it wasn't a problem.

the staff were very welcoming and evening meal and breakfast great

lovely location. friendly landlady. excellent breakfast

the rooms were large, clean, nice bathrooms and had parking right outside

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

from reception to bar staff were very friendly and welcoming

everything is really good it is right next door to a golf course and great for country walks

bar service was excellent, friendly and professional throughout our evening

the staff are friendly and the place has a lovely vibe to it - from the cosy crypt bar to the beautiful restaurant it was all perfect

delicious food, hearty breakfast, free fudge and home made cookies in the room

staff were very good - particularly in the restaurant for breakfast and evening meal

wine-list could be better and the bar could be better stocked. but both are perfectly adequate.

the staff could not be more friendly, and the breakfast excellent and beautifully presented

excellent comfortable room .superb bar with friendly staff

there was no noise from the bar at all and it was nice to open the curtains in the morning and see the sheep in the field

food from the bar outstanding, speciality was pizzas and the cooked breakfasts were to die for

bar was very quiet as it was out of season, but there was a good range of beers at reasonable

stay - loved our very spacious, comfortable room, the staff were friendly and helpful and the bar was warm and welcoming

staff - check in was very easy clean white bedding and nice welcoming room late check in and late check out breakfast was

was excellent room service daily,room on ground level perfect for someone with bad needs

thing really was after had few drinks asked at bar if could purchase bag of ice to take to my room and wasn t aloud to, bit disappointed as

wifi could be better.

no tissues in room. our room had no towel rail. bed was very low. no bar soap in bathroom.

brilliant staff both on reception and in the bar :)

was no room service food on when we got back to the hotel, despite being told from reception we didn't

room service no extra charge

free wifi

the lounge bar does a mix of bar meals and light bites - which are tasty

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to

all food cooked to a high standard, rooms very spacious & comfy beds, facilities spot on, kids love the swimming pool, location great, plenty to do outside the hotel aswel as inside the

enjoyed the gym and pool and good staff making the experience easy

room was excellent x bar drinks good value x close to places of interest

kids menu

we loved our room and our breakfast

late check out, great hotel

i will be back in a few week. breakfast room service was great ud83dudc4d

and ironing board to tv and kettle bed was comfy and sheets and towels were fresh and clean also breakfast was good too

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

early check in as was in the area for a wedding, after a phone call to the hotel they arranged for

could have had more seating in bar would have been nice, but overall a good stay, staff very friendly and service was good

breakfast was really good

the staff are really helpful and friendly,food is delicious, breakfast and evening meals

the price the room was fantastic, food was fresh and the bar reasonably priced, breakfast was excellent would stay again and pay more as i feel the room was

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

so not really a family room if kids are a bit older

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

very good breakfasts plenty thing's for adults and for kids

facilities and location are very good. breakfast is nice as is the bar area.

arrived we got a complimentary upgrade and late check out

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

great staff and rooms very clean . gym and pool are very good as well.

the bar and garden room downstairs were beautifully presented

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

the dishes in the bar were really delicious

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

nice room, excellent restaurant and bar just downstairs

the bar downstaire was super nice

the breakfast bar was ok and the cooked options really good

two girls behind the bar are very polite and helpful

in keeping with the style of building, very warm in bar on a cold day/night

for a slightly early check in

problematic connection to wifi in reception area

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

very good for families with kids

the wifi in the room was poor on the tenth floor.

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

lots of space and good room service from the in house restaurant

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

should be a manual in each room explaining the facilities, wifi etc

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

excellent service, clean and big rooms, comfortable beds, great wifi.

welcome, lovely big room, and excellent breakfast

wifi didn't work or accessable later in the evening or early morning

he was then excellent again providing a very good breakfast

it was clean and tidy, plenty of parking spaces and near to the town.

late check out at 12 is very helpful after a hen do

early check in & late check out. window opened much appreciated.

ambience and was lucky to get an early check in

the customer service was very friendly and bar was well furnished, good value for money

lovely decor and beds are super comfy and the late check out was great.

pet fee was a little higher than i expected, i think it was lower a year ago

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

wifi was really slow to use.

early check in/ luggage storage

free late check out.

the train at 13:11 , in the bar either a pint at 13:28, now that's what you call a check in

staff were very friendly and breakfast was lovely.

everything from the welcome and early check in to a great breakfast.

i was also on a cycle and i was allowed to bring this into the bar area - superb as a cycle is quite vulnerable

breakfast next morning

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

the lovely lady who served our breakfast made the stay all the more special

coffee was really good too and the kids had a hot chocolate, all in the room

affordable yet like 4 stars. there's kids area with variety of toys and books.

standard of food at breakfast was outstanding

room 1 is above bar so it is noisy on busy nights

wifi slightly temperamental.

not easy to find parking

a warm welcome, comfy bed and an excellent breakfast

no onsite parking but close to free town parking

services for kids were amazing

services for kids were amazing

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

the bar staff x x was epic & very accommodating

room service ended at 10 pm

wifi kept disconnecting

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

10.50 each extra); room service was a god-send!

super friendly staff, great beers and breakfast in morning was fab

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also good

going across the road for breakfast

beautiful breakfast

superb housekeeping friendly bar staff helpful welcoming reception and lovely breakfast staff

the room service was expensive

one of the few hotels that still charge for wifi. 10 is a joke!

do enough for me, ordering taxis, arranging the spa visit with my daughter, sorting the wifi

kids loved the pool & the room was a very good size.

a bit dated, no in room fridge, no twin beds for 2 kids just doubles

the bar was very good, with a great atmosphere and friendly

man behind bar so helpful on arrival showing me where to park

early check in without any fuss, and relaxed check out

the bar was unreal so well stocked

checked in early , warm welcome from everyone in the bar too

earlier check in options even if pay a little more free parking more room service options

staff couldn t have been more helpful with check in/check out, room service etc

drinks i have bar expensive but to be expected.

bar wonderful, we didnt have breakfast

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

- to order room service there is a 7 tray charge, more than the cost of

pool was great for a leisurely swim

hotel pool and facilities also used for spa days and it was quite busy at 6pm, there was nowhere to sit

dressing gown in our room was very tatty and also the fact we coukd not get access to the bar due to functions which i do understand will deliver huge profits but nit fair on other paying

we enjoyed breakfast in the morning in the room, had 2 rounds on the driving range and really relaxed in the