very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

great staff. good size rooms. lovely garden and free ample parking.

free and secure parking available

very good parking. friendly staff. nice room. good privacy.

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

pool setting was lovely but water cold

the temperature of the pool is perfect

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

the pool is too small, probably just for decoration

swimming pool next to the room. too noisy

the heated pool was enjoyable

wifi

close to all the sites to see and they have room service that's very quick

location wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

spa services were excellent and affordable

very central location and lovely breakfast in the morning.

great location, great breakfast and friendly service.

outside of breakfast, food at the restaurant is so

the pool needs a lot of maintenance, specially after kids

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

parking lot was super close to the rooms

good parking for our car and utility trailer

large spacious rooms, high ceilings, parking available

breakfast can imporove

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

i like the breakfast a-lot

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

breakfast, small happy hour, and service.

clean. friendly staff. great breakfast.

the breakfast could improve is a three stars breakfast not a four star

valet parking, my daughter left a necklace on the bathroom sink and went out

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

the breakfast was too expensive, so i opted out.

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

breakfast buffet is really good with a lots of choices

on the 12th floor where i was, there is bar and very noise and loud music until late night

the gym and the spa.

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

but there was no room service

amazing spacious room, impressive entrance hall, great menu for room service

staff at the parking

free valet parking is a plus

parking lot is very small and floods

fi, shampoo, soap, clean towels, ac, optional breakfast)

the location is very convenient and had everything we needed

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

better wifi

good breakfast for the price...

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

bathroom was old, in need of renovation!!! parking restrictive.

view of the volcanoes. great bed. interesting commercial area. good underground parking.

ckup truck and trailer)

breakfast and cleanness

the parking guy went out of his way to find us a parking

i also liked that the pool was heated

but then again its not that a big of a deal as my kids loves swimming in every hotel we stayed, and compared to the other hotels in puebla this one

we also enjoyed the pool area and several of the restaurants

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to

the gym was very nice and the breakfast was good.

the gym has great equipment for a hotel gym, david at the bar was excellent

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

safe parking, helpful and friendly staff. super comfy beds.

some parts of the hotel need some maintenance, ie the pool

room service food is average

hotel is not a pool hotel

facility was excellent, friendly staff and fitness studio

hugo on the bar took excellent care of us

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

excellent room service

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym