location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

pensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of

breakfast was amazing, many choices, fast and well-prepared

breakfast was amazing and the staff were very kind and helpful

the breakfast that was included with our room was delicious with a big variety of choices

very nice staff, great breakfast, and visually very appealing

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and access to uber

attention was amazing, included breakfast was filling, i will be coming here again

i didn’t love breakfast, but i am a little difficult.

the breakfast provided in the court yard was beautiful

very high quality breakfast, just was very limited in its options

despite having no restaurant on site, breakfast was simple, yet delicious

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning group

the spa staff are professional

spa and gym

staff is very helpful and nice. the gym is awesome.

place, location, and people, bar is a great place to stay with friends and spouse

comfortable rooms, good facilities (big jacuzzi), small gym and lounging area.

room service is very expensive.

very comfortable hotel excellent staff good food and spa great pool loved the pilates on the deck great

beautifully furnished with friendly staff and outstanding room service food

location, clean and modern facilities, gym with a great view, heated pool a plus, excellent

the pool is great and it s located on a roof top so it s very enjoyable

comfortable room/bed, many food options right in hotel, staff was so helpful and friendly, spa was

the hotel had an incredible gym, perhaps the best i have experienced, and was in a lovely area with a grouping of public parks

not having a pool

the price you pay the room service is terrible

nice staff perfect location, great restaurants such as the pied de cochon, it s just missing a pool

the breakfast is also really good and free

early check in was offered, and the staff were great

great breakfast

a la carte breakfast that is gourmet: fresh squeezed juices, fresh fruit

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and the staff was extremely kind and helpful

clean room, facilities are great and fantastic gym.

i used the gym and it was also spacious and well equipped

better selection in the mini bar, free milk or creamer in the mini bar for the coffee machine

the location, comfort, the pool, the food professional stuff and

pool and gym in the third floor with great facilities

didn’t like stuff on breakfast

love the breakfast

the location was perfect for us. the roof bar is very nice.

breakfast could be different

breakfast was lovely, the service great, the art amazing

breakfast was great

the pool area

very clean , confortable, has a pool and gym.great location. very good buffet for breakfast.

spacious room, great amenities sauna, gym and private garden, with balcony views

size of the refrigerator, the coffe machine, an nespresso, the prices of the menu for room service, very fare

hairs left in all bathrooms and kitchen. terrible!

breakfast was a little disappointing

apartment was two bedrooms very comfortable, small kitchen and washing machine

nothing really. we were very happy. the complementary breakfast could be a little better.

breakfast is very simple but yogurt, cereals, bread and coffee so good to start the day and served

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

its location is perfect and includes parking

parking our car was also a challenge

safe close to police station and restorante bares and transportation and has parking.

we had all the facilities, hot water in the shower, parking lot, security, good location

room service was very good .food was ok .staff was helpful.

the bar service was great too

the girl at the bar saturday night could have been friendlier.

good breakfast, specially the omelettes

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but disorganized

wifi in the room cicrulo can't be use very bad always decline and sleeping very noisy at

wifi is horrible, even though the check-in staff said it was good

great attention and room service. also the included breakfast was amazing.

nice decoration, welcoming staff, good location, excellent wifi service. nice digital keylocks.

location is perfect; staff very helpful, rooms in general pretty and new, high speed wifi

great, that the guests even get a bathrobe and a the little kitchen is handy

and fridge great, kitchen appliances enough, shops around the property superb , la europea

bad: the spouts in the kitchen and in the bathroom spat at us regularly- that is, you turn them on and water shoots all

room 31 is the same as room 25 :( room 31 was where my workmate stayed, and he had a balcony, a kitchen, and more space

i reached the hotel slightly early than check in time and they gave me an hour early check in

wifi worked well

ven t been in a hotel with room service since the pandemic started),

we ended up having breakfast there one day and it was really tasty

very clean - great service - honest staff - delicious breakfast buffet - amazing views of chapultepec park and the castle - minutes walk from chapultepec

loved the hotel, the breakfast, the gym and especially the room.

good service in reception and the bar good view drinks in the bar modern rooms

i love hanging out at the cipriani bar for drinks

dinner food was ok/marginal, bar food was very unimpressive for price

the indoor pool and fitness center are also too small for a new hotel

the pool itself is depressing

early check in was accommodated

breakfast was great and location was great!

a bit too expensive compared with other options available. small swimming pool and small spa.

some reviews mention the pool is on the smaller side but there's never more than 4 or 5 people around it, and we were there

were greeted every time we came back to the hotel and staff remembered us at the coffee bar for breakfast and the cocktail bar in the afternoon

had just gone into lockdown the day we arrived so all the restaurants, bar, pool area, gym and spa were shut down and it was a bit depressing

breakfast every day on the rooftop was so enjoyable

breakfast was very good

wonderful rooftop breakfast restaurant

it’s only for hotel guests, has service all day including the best breakfast and cocktails we had in the city

very costly coffee at breakfast is not nice at all

starting from the amenities such as the a/c, the gym (various machines not working) and overall the facilities are outdated

the weights machines in the gym were broken/not functioning.

the gym could have been better and maybe the management should consider a sauna

transportación ways, complementary shuttle from airport, quiet room, daily housekeeping, laundry service

gym should be upgraded. other facilities are ok.

spa is very bad maintain to be a 5 star hotel

pool and associated facilities a little disappointing compared with rest of the hotel

two small hottubs beside the pool for couples or single use with outstanding views

covid 19 ; no pool and restaurant close.

the hotel facilities ( spa and gym ) are great (+) gym was extremely well equipped (+)rooms were perfect. gym great. location excellent. (+)the room was beautiful. pretty good size. the hotel itself was very nice. the gym was perfect.

i chose this hotel in part because of the pool

know the pool is clean

it is a beautiful deck area to hang out and is located on the same floor as the gym

also the pool wasn’t as inviting in real life as it appears in the photographs

gym, and if you are lucky enough to have nice weather you can enjoy the magnificent outdoor pool, which is the main reason to choose this hotel

fantastic location and breakfast. great design, excellent value. exceeded expectations.

delicious breakfast

really enjoyed the breakfast at their restaurant downstairs

breakfast was delicious

breakfast: continental breakfast with just enough to kick start your morning

we loved thr use of the kitchen the personalised breakfast and fantastic roof terrace to have a night cap

great location! great breakfast! lovely staff!

they kept our room very clean and made us delicious breakfasts every morning

wifi was intermittent.

staff were incredibly accommodating, the place was beautifully decorated and the breakfast was amazing

staff is super nice, the location is perfect, breakfast delicious and the hotels provides a a homelike environment

wifi signal is weak, especially in room 6

wifi worked great

nice neighborhood front desk staff helpful and available 24 hours great wifi

included breakfast was delicious