everything was lovely, the room was nice, the pool facilities, dinner and breakfast

price of food to high bar menu

required to pay for wifi never had tha before

room service was exceptional and the location of the hotel is great with easy access to edinburgh

the kids wasn't able to enjoy before we set off home

the hotel had a comfortable reception area with a bar and the option to order pizzas and purchase snacks such as crisps etc

easy check in, free parking, nice late check out time.

given early check in free of charge, which was very useful

breakfast wasn’t the best. staff could have been more pleasant.

breakfast was available but we chose not to have it

unfortunately breakfast didn't happen as power failure in kitchen

was very clean and they even had the room ready for an early check in

room and en suite were a pleasure to use even though the torfin is a bar and a lovely one at that

we ate at the bar in the evening

very well run hotel, bar and restaurant

good location with plenty of parking, nice bar food with very nice talkative staff

the night , this seemed to be a super king room that had been changed around for 2 adults 2 kids

the room is nice. breakfast is good. parking spaces are good.

well appointed and a quality breakfast

don't do room service but the restaurant staff were very kind to bring the food up to the room as they were

and friendly, the pool was brilliant just over 4ft deep the full pool is same depth brilliant for kids as they can get use of the full pool

wifi - even though this is not unique to this particular hotel, i really didn't like that you had

spa and food and drink

the hotel facility itself for super; great pool facility, spa access, very good menu at restaurant and comfortable amenities in the room

friendly staff, comfortable bed, cleanliness,comfortable lounge area, food, newspapers, swimming pool, bus handy for the city

nothing really, maybe gym could be bit bigger i was happy enough with the equipment.

the hotel itself offers complimentary tea and coffee in the bar area and people can gather in this area to play games and have something to eat or drink

great location with late check out.

property is very trendy, the gym is too small

lobby was very cool, lots of room, quieter areas, things for kids to do (if you're traveling with kids), their bar was great and the food was okay

but he was super helpful and kind both mornings with sorting out high chairs etc for my kids

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

pull out bed for kids was very uncomfortable and pillows were very hard.

even allowed early check in

they also allowed early check in which was really helpful

wifi was very weak

desk guy was a tad grumpy and informed us there was no room service

voucher for 50% parking discount appreciated

kids option in the restaurant was very good reasonably priced bar and food menu nice to relax after

staff far from friendly - yes we were some 40 minutes before check in permitted, even though an early check in was requested

staff were very accommodating, we got an early check in which was fantastic

i include the receptionsists, the staff at the bar and the staff who clean the room

we needed the parking space as edinburgh has a low emissions zone and this hotel was the closest we could get to

luckily there is room service and i had a room with a bathtub and the layout overall was just comfortable and

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

beds clean rooms facilities were everything we needed breakfast was good nice quite

the pool/spa was clean and welcoming and i took advantage of all of the water and steam options

and grounds were beautiful, spa was fantastic, food was the best food we have ever eaten, staff were amazing

arrived early from a long flight from new york , the staff soon seen we were shattered and gave us an early

and range of breakfast items

i wanted an early check in and the team at apex facilitated that without any extra charge

convenience. access to public transport. early check in.

got early check in

i requested an early check in and it was so slow and didn't happen

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

hotel really helpful and friendly staff, didn’t use the bar or resturant as didn’t have time but looked good room was perfect for my stay only 1 night in

we can do early check in for free

i requested an early check in & they made that possible • the room was a good size & had good wifi • good

staff, quick check in and early check in as requested on the app, very clean room comfortable bed

food was great served a continental breakfast.had a bar .staff were very nice

charges for early check in even if room is available

card only bar though this seems to be a thing in most places now

an early check in at 2:30pm instead of 4pm

30 on a sunday morning by the laundry staff collecting laundry bins right next to our bedroom window

specifically receptionist- i already paid for the early check in and i totally understand there must be shortage of rooms but at the time of

the lobby bar was lovely after a long day of sightseeing

absolutely loved the late check out time which is so unusual these days

was hungry as i hadn't eaten much, so i was delighted when there was a little wooden thing with a room service menu qr code

i ve been to hotels with higher ratings that didn t offer fast service like this one, the room service responds and brings anything i ask for within minutes

room service attendant had very little understanding of their own menus

breakfast good, didn’t use gym, went for a run

trendy, will appeal to all ages, kids games in lobby, working facilities if needed and suitable for all travellers

lots of facilities (i didn't use the ironing room or the gym but it's nice to know they were there)

breakfast was a good price and had decent options; room was lovely, modern and clean; facilities (gym, bar) were great; great shops, cafés and restaurants in the surrounding area

staff attentive, whether at the bar or at the rooftop, they made the experience a memorable one

kind, we got an early check in which we didn't expect at all, we just wanted to leave our luggage to easily explore

the rooms are spotless as is the whole hotel, with the added benefit of a mini kitchen you can save a little making your own drinks and snacks

offered an early check in and also held on to our luggage after the check out time

could do with a tea towel for the kitchenette

no breakfast, but since there’s a mini-kitchen in the room and the location is great, we weren’t bothered about it that much

location fantastic breakfast friendly and helpful staff clean facilities on site gym spacious room with view of castle nice shower pressure with plenty of hot water quick and easy

lack of room service/breakfast but this is of course during covid times so totally acceptable

we were invited to have a drink in the bar at a discount price until it was available at 3pm and the american receptionist said she would

loved this place it was fantastic, the little extra touches from the tunnocks tea cakes to the spa bath

no breakfast at the hotel - not a problem - staff could give some recommendations

the service was amazing nothing was an issue staff very even willing to show to the the room or bar if you got lost the whole city centre is buslting with plenty of places to go to and visit

una, steam room and pool) were good enough and not too crowded

great bar area to relax

location, coffee machine, room service, laundry, basically everything.

love the pool

was at the entrance spot for check out, but it was easy to find someone at the bar who sorted it

bar can be a bit noisy depending on your room location

complimentary wifi and water, nice touch

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

everything worked fine including the tv and wifi

central location and good sized rooms. good bar meals.

impeccable service via reception and room service.

gym facilities were very basic, the advertised roof top bar was closed and the breakfast buffet was

wifi of more data should be included free.

we loved the swimming pool, sauna, and steam room at the hotel, and the breakfast in the morning

bar service & room service outstanding

couldn t figure out the shower - too many taps. weird! also in room 165 wifi is iffy.

3) was not very strong and kept dropping in and out.

room maid very polite and spa great clean ,and staff pleasant

was a bit strange that the password for the wifi is your e-mail; the connection did not look safe

the spa facilities were closed during our stay but as it was a short visit it wasn't a big deal.

the day so room upgraded to executive standard, complimentary drinks, discounted meals, reserved breakfast table and discount on future booking

kids loved the swimming pool

breakfast was a little over priced cheaper to go out to cafes nearby

the other reception desk guys were fairly decent in helping us with a bit of late check out

wasn't offered an early check in which we were happy to pay for

not keep our luggage on check out day which caused a lot of hassle, also had to pay £10 for early check in even though room was ready

breakfast was room service , very well done and great selection

i struggle to find a negative. maybe a bigger gym?

room was clean, big enough

was fantastic, so was the room and all the amenities - complimentary laundry machines, room had everything we could think of, and every request was met with a smile

cleanliness and room facilities. loved the kitchenette as made eating more convenient

had to work intermittently during our stay and was surprised to find the wifi did not have a secure connection

ordered room service and had fish and chips from the menu

room service was excellent and breakfast in vip room great too

room service menu limited.

busy in hotel bar,had to wait for a seat to order some bar food

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of dirty towels which really took away from the experience

the gym facility was convenient and well-supplied with everything i needed

facilities, great room with modern touches and lighting, comfortable beds, good shower, great wifi

good vibe, super modern and clean, good quality equipment in the gym, superb location very nice

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded