small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim in

the breakfast and dinner are delicious and served in good portions

breakfast was very good and energetic enough for some great walking among the mayan temples

food was great, two course breakfast and three courses dinner

good food for breakfast

wifi, easy access

no wifi, no hot water, dirty

central el remate so everything i needed was nearby and he had laundry service

no wifi

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

very helpful staff. i was very pleasantly surprised at how well the wifi worked.

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

the ac and wifi worked well

beds, patio, good shower, onsite parking, very good working aircon.

wifi didn't well in the room, but that didn't matter as it worked perfectly from the hammock

location was good, nice pool and view of lake

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

the wifi did not reach our bedroom at all.

staff were helpful, room was beautiful, pool was refreshing

there were no top sheets or blankets on a few of the beds, due to ac kids got cold

terrible wifi

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to sleep

loud; expensive; wifi did not work in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

pool poor

the so called infinity pool is a very small pool and was not very inviting

wifi and ac 10/10 working really well

no gym. the pool was freezing and underwhelming.

the pool