small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim in

the breakfast and dinner are delicious and served in good portions

breakfast was very good and energetic enough for some great walking among the mayan temples

food was great, two course breakfast and three courses dinner

good food for breakfast

room 7 wifi poor

parking was convenient

moved from room 14 to room 12 because the wifi in room 14 was not good at all

hui, la puerto, casa

wifi didn't well in the room, but that didn't matter as it worked perfectly from the hammock

our room was simple but comfortable and the wifi worked well

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

central el remate so everything i needed was nearby and he had laundry service

wifi, easy access

location was good, nice pool and view of lake

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

loud; expensive; wifi did not work in the room

there were no top sheets or blankets on a few of the beds, due to ac kids got cold

pool is great, with restaurant and bar

the wifi is also super spotty which made working from the room impossible

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

pool poor

the so called infinity pool is a very small pool and was not very inviting

wifi and ac 10/10 working really well

no gym. the pool was freezing and underwhelming.

the pool