the gym was immaculate and the pool looked like it was also very clean

the breakfast items was so disappointing. i've been in cheaper motels and had hot and better.

room was so nice, the whole place was so clean, breakfast was great, water pressure was great, bed was so comfortable

breakfast was delicious! probably the best bran muffin i have ever tasted!

was no continental breakfast as advertised, but that was due to covid and availability

the gym was closed for repairs

it was nice having a small bar in the hotel and the bartender was very friendly

clean, had everything available ie laundry food drinks

breakfast was beyond any hotel breakfast we've experienced

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

the breakfast was okay

good breakfast variety and it was replenished often and quickly.

breakfast was good , the staff were friendly and helpful

so sorry i did not have more time to take advantage of beautiful pool & gym…

location, cleanliness, breakfast bar, gym

comfy, nice scenery out the kitchen window

free parking

no proper kitchen area

wifi worked perfectly

i don't think there was free wifi

the pool was great, they have time slots due to the virus so we were able to book the pool and have it

i really appreciate that they have kept the pool open and you can designate a time to use it alone

restaurant, spa and bar was closed over christmas

didn’t use or see spa or pool level

pool area and hot tub

pool , breakfast

breakfast was well worth the extra pay

the pool was great especially with little kids

bed was extra comfy,room service was quick

parking only due to a wedding but still good

laundry facilities grandchildren thought the pool was super

loved the fact i could do laundry right there

breakfast was excellent with many choices to chose from

friendly, very clean, great breakfast

comfortable, nice breakfast bar

you could relocate within the room for greater convenience; good lighting; nice lamps; at-door parking

to go outside to make phone call via wifi problem with turning open lamps, something wrong with

it was also nice to have the parking directly out front so it was easy to load and unload the car

conveniently located - spacious parking g right outside the door!

wifi connection strong

pool

the salt water pool and hot tub were great, rooms are spacious, bed comfortable, jazz nightly in the bar with

tons of add on amenities like golf and the spa cons: extra cost for high speed wifi - the wifi was not working out first night as

pool, hot tubs, saunas, gym

pros: updated, spacious, and clean room

pool water was not clear

potatoes at breakfast

the variety of meals served during breakfast was really good and very tasty as well

airconditioning system was quite good and the general ambience of the hotel including lounges, pool area and gym is highly commendable

the staff were delightful, the room was immaculate and the breakfast and pool exceeded our expectations

modern renovation an swimming pool

pool and gym were clean and well stocked with towels

clean, modern, enjoyed the bar at ground level to unwind

rooms are clean and comfortable the service is good. the breakfast and gym are excellent.

light in entrance and bar area creating a nice ambience

clean rooms and amazing breakfast. wonderful pool area for the kids.

small gym, small pool and no hot tub, also no hair dryer in rooms.

also so appreciated the gym and having a pool although the pool is quite small

a little noisy when the kids were left unsupervised.

pool was a bit busy but very warm, kids enjoyed it

say they are pet friendly but charge $40 a night pet fee

the sandman was one of the few hotels that allowed pets and had a reasonable pet fee

the pet fee of 40 per night is outrageous...

room service was forgotten about until we made a second call to check on it

nice rooms, great parking. accommodate our dog.

the restaurant and bar area looked wonderful

the location and the shuttle was quick and safe

and dishwashe were a huge bonus, the friendly staff provided anything extra we needed for the kitchen

room, kitchen is bachelor apartment level, large fridge, two stove top, dishwasher

clean easy to use facility gym was nice

pool , tv size , comfort of bed , size of room , kitchen

very reasonable pet fee for folks traveling with dogs

felt that was not clearly informed of pet fee or apparent mat charge.

non-refundable pet fee of $100 was a bit much in my opinion but unfortunately you are limited in options when

clean room, it included everything with small kitchen and very clean utensils, comfortable bed, and a fully complete breakfast

the breakfast was exceptionally excellent! the room cleaniless is absolutely world class.

i travelled with 3 kids no sofa bed in the family room we got.

breakfast was not included location.....a bit far from downtown but close to parliament hill

no parking, pool or gym

breakfast was not included with stay, but the restaurant with the hotel offered amazing breakfast

no continental breakfast or swimming pool

pool was clean and kids enjoyed it

ordered room service that was great too

waiting time for breakfast.

downtown, big rooms with full kitchen, pullout sofa mattress was comfortable, breakfast included, laundry room facilities available to the guests and pool/gym for the kids

kitchen and laundry facilities were very helpful

the kids also enjoyed the pool

adequate breakfast. good meals in bar

the pool close early that night for cleaning

the kids had the pool to themselves and hotel staff were very friendly and helpful

be sure to ask if breakfast for kids have an special rate, we didn't confirm and it was charged full price for a 3 years old

took my small dog and there was no pet fee

the desk had a built in multi-plug power bar with several types of hard wire connections allowing

clean room, fast service, affordable valet service with a good breakfast what more do you

there is a restaurant with a bar on the main floor

bar area on mezzanine was a delightful stop at the end of each day

did not eat the breakfast

excellent breakfast, great location - just steps away from parliament

room service was speedy and easy to order

room service was fast and food

line up to breakfast has long breakfast didn't have any vegetables an order.

variety of the gym equipment would be appreciated

didn’t love the bar because they didn’t have many options but the bartender was really nice

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

very good location, nice rooms, and nice bar in lobby.

gym closed due to covid

salad for room service, with excellent service overall - fast and courteous

but they did offer an alternative, but it was an 8 minute walk so we passed because of the young kids

paying for wifi and parking

i stayed with my 2 kids and wife for 4 days and it was great

terrible atmosphere in the bar and restaurant

great staff, good price, clean room. room service was prompt, food was hot.

also, she did not tell us they have gym so we didn't get to use the facility

be glad when valet parking and room service are available, again.

gym was much smaller than it appeared in the photos and not all the exercise equipment worked

no room service. however, i understand the reason behind decision.

kids enjoyed the pool

the staff, the venue, even the room service

gym was excellent, wish there was a pool though :

during your stay (like we did) the hotel has a stunning lobby with board games, and there is a gym, and a games room with ping pong, basketball & golf putting area to keep you entertained (*) there is also a gym and it s in a central location (+)the food was delicious (we tried breakfast but we saw the place is also packed for dinner) gym is incredible finally a gym that has good weights, cardio machines, all the basics and more (-)only a very minor point - the gym was not yet upadated to the promised (+) the two hotels share a large fitness room which is as well equipped as any private gym (*) gym was excellent, wish there was a pool though :( (+) good gym and pool facilities (-)awkward connections to gym etc. but not a problem. (+)extra comfy bed,gym facilities, (+) we loved the large gym room where our boys could play basketball (

bar does not keep up with the theme of the hotel

the breakfast room service was hot and ready on time but a bit pricey.

and bed was comfortable, easy access to everything, coffee in room, gym and pool was so awesome to have

it's nice to have a good restaurant, a room service, a valet parking option and a pool too

room service for breakfast wasn t good at all and was cold

staff was friendly and kind, bed was comfortable, sauna in gym was awesome, restaurant was good.

ee as it was sunday

wifi was spotty and the elevators were out for a few hours

the staff is helpful and efficient, also works flexible to accommodate the late check out on parking

wifi didn t connect, the outlets on one side of the bed didn t work, bathroom was really

gentleman at the front desk was very helpful and upgraded our room to a suite with a kitchen which was a bonus

i liked the fourth floor lounge facility but it did get too busy at breakfast time

breakfast and the restaurant at ground floor were enjoyable

beds, fabulous location, quiet, gold lounge access was excellent for snacks and drinks, breakfast was good, staff friendly and helpful

breakfast was not as expected as fairmont standard

hotel has a beautiful terrace bar that looks out over the canal and park

thanks to concierge andrew campbell for really going above and beyond and making sure that the kids received the

thanks to concierge andrew campbell for really going above and beyond and making sure that the kids received the

they have a very nice pool and whirlpool

too many children jumping in and out of the pool there should be swim times with no

of heavy wood from original design, difficult for me to lift, maybe not as friendly to seniors or kids

many services still closed. there is no room service or maid service

note that they also have a fee for early check in

location, room, bar and food on site

the restaurant and bar were excellent, both food and staff.

i didn't get a chance to visit the on-site bar or restaurant or take advantage of the gym and pool, but i'm glad those facilities were available

ee for kids !)

was very welcoming and showed interest on what we were doing the next day and then offered us a late check out which i have never been offered without asking for it

room service was exceptional

only thing that i didn t like about this property was, you have a mini bar in your hotel room and each item has a price to it, i m glad i found out by scanning the bar

the parking is cheeper and easily accessible it will be awesome if they provide in room care for kids

bad instructions for the breakfast.

no room service presently .. but that's the fault of the pandemic not the hotel.

a beautiful hotel, rooms with a really nice aesthetic, gym on the top floor, great staff

love the location, very kids friendly, and the room was very clean and spacious.

love the location, very kids friendly, and the room was very clean and spacious.

i guess you have to clean

nice rooms, wifi.

enjoyed the mini kitchen and the very comfortable bed

the room has a well-equipped kitchenette with a microwave and basic utensils, and full-length mirror

there was no room service or replacement of bath towels during the 2 days of stay

nice big room. comfortable bed. guest laundry.

check in i complained about the fact that i was not aloud to bring my luggage, including a laundry basket of my three year olds clothes, into the building while it was freazing rain outside

there is a laundry room and a small gym in the hotel

middle east with different culture and they don't think live in a hotel not a home with a lot of kids

was very slow, fan in the room was noisy and pet fee was $75 which is much more expensive than any hotel i ve stayed at

5), in most of other hotels, it is less than $20!

pet fee is too expensive

pet fee was $50 cad for the two dogs

think its a bit crazy that i was charged 75$ for a pet fee, while i stayed in a brand new holiday inn for the previous 2 nights and was charged 15$

- they have an on site gym - far from the downtown hustle - safe parking that's free - good staff cons - it's around 5-15

expensive gym very basic no hot items at breakfast small tv

good breakfast and laundry facility. rooms are ok, stuffy. bathrooms were clean.

very small gym- two people can’t gym together.

breakfast was certainly decent but wished for more traditional protein options.

my son was able to talk to them to be able to go to the pool

the pool was too cold to enjoy

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and towels early

it has laundry machines.

also the hotel has removed the coffee bar from the foyer which meant i had to leave to get a coffee as i didn't want to disturb the other

clean bright large room very courteous staff great breakfast 11 am checkout

the free breakfast was much better than expected

gym area is to small and not that much equipment

maybe lounge chairs ( 1 or 2) in the pool area?

room did not have a safe box, so i had to carry my handbag all the time while going down to the pool and even to breakfast

hot tub was on the cold side but the girls enjoyed the pool

hot, sit-down breakfast, would have been ideal, but, unfortunately, is not available anywhere but home, at this

breakfast was good, however, i would have liked a larger variety of cereals, yogourts, etc

in a great location, they do have a pool gym and hot tub

the pool was excellent