breakfast was top notch great little hotel

lovely hotel nice bar and dining room very welcoming and friendly staff

lovely hotel with bar and restaurant. food was great.

friendly staff in bar area and lovely surroundings

delicious bar meals were excellent value

the owner was very pleasant and welcoming bed was okay free wifi was good

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

no signal unless hooked into the wifi which there is free access too

wifi connection on top floor is poor

windows in bar area, this means the cigarette smoke from people out the back seeps into the room

it was a bit daunting eating and drinking in the bar area in the evening on my own but the lovely ladies pam and sharon made it so comfortable with

freshly cooked and kids loved it

location, parking nearby, excellent bar and restaurant, good menu , great quality, nice room, spotless

close to a golf park and you can walk inside and park outside.

i also wasn't informed of breakfast so i assumed there was no breakfast

wifi in my opinion was very poor

plenty of car parking spaces

modern, comfortable, had character, good parking, lift, good dining options, etc

grounds, car parking, everything

friends staff, good parking, very clean rooms

we'd highly recommend the restaurant for an afternoon/evening meal and the bar for a few drinks with the friendly locals

good parking. restaurant on site.

parking round the back too

friendly staff, comfy bed, lovely bathroom, great bar downstairs.

bar very expensive and have to say a little grumpy bar tender

been to many hotels this one is at the top kids loved it breakfast top notch will be

helpful and friendly location good room has every thing we needed and kitted out and has a safety bar on

the price included a buffet breakfast

clean comfortable room. friendly staff. good breakfast.

comfortable bed and spacious room, wifi is not stable though

staff were great, room was very pleasant, nice comfortable bed, large tv, great lighting options, wifi easy to get on, would definitely stay there

got upgraded to a club room, very big so would be easy to have another pull out bed for kids to sleep on

room service. the main course was a little cold.

good gym, liked the usb ports bedside

), on the same floor, some distance away for our kids

the gym was not available we realize this was all do to renovations and look forward to our next visit

paid quite a lot of money for family room that was huge, however two kids 9and 13 had to sleep on a tiny uncomfortable sofa

great location with a nice bar and friendly staff

i like that the hotel has gym

late check out available

customer service at reception towards the end of our stay in regard to a complaint we had re: late check out

fantastic breakfast

anatholies nicholas and the team very helpful especially for me with 3 kids

service, very flexible about early check in and changed my room so i could drop off my bag at

good breakfast

breakfasts, good wifi, easy walk to national and portrait gallery and top end shopping, level walk from waverley

pizza available for late night room service despite leaflet in room showing variety

comfortable beds, super helpful staff, and a very knowledgeable and engaging bar manager

dirty & no room service

pm instead of 11am) and we were charged with 15 per hour

was told it was 24 hour room service but phone rang out at reception at around

the hotel bar was great for a pre-dinner drink and the restaurant was delightful

gordon reception forgot other names restaurant and waiter service 100% especially guiseppi bar staff wonderful

the location and the fact we got an early check in

laundry across the hallway

it also provided a guest laundry, and a light complementary breakfast if you require it

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with our

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

love that there are laundry facilities but the dryer heats the clothes well - just takes forever to actually dry

super hotel, very clean and modern and breakfast was 10/10

sound proofed - the staff were so incredibly helpful and polite nothing too much trouble - great bar space to chill (great live music on the friday night) - the continental buffet was outstanding

and big difference was that seems popular to used as just a bar on gf

nice bar area, with friendly, welcoming staff

we had a drink at the bar each night and enjoyed the comfortable seating and quirky surroundings

the spa was very small

absolutely loved the hotel, the food, the service, the rooms, the ghd hairdryers, the gym

breakfast each morning was another highlight freshly prepared dishes presented elegantly in the

have a gorgeous spa and gym area however the infra red light sauna is disappointing - it is tepid at best

gym facilities were really good as

the other reception desk guys were fairly decent in helping us with a bit of late check out

wasn't offered an early check in which we were happy to pay for

not keep our luggage on check out day which caused a lot of hassle, also had to pay £10 for early check in even though room was ready

staff , wonderful breakfast , service and room perfect

wifi in our room nearly impossible to get. very frustrating. public computer not working.

poor wifi signal

room service and very helpful reception staff

rooms had no air conditioning we had to move both rooms including kids the kids second room faced a wall outside the room was filthy where rubbish and debris had

early check-in in and late check out a bonus

had bar and lounge area

lovely bar and lounge area

lovely bar / lounge to sit and relax

early check in, friendliness of staff, big room, toiletries, comfortable bed, location, decor

think of anything i didn t like if i had to say something it would be too many stairs to the spa going down is great but coming up is a

staff were exceptional and breakfast was absolutely the most wonderful experience ever

and there is no place for families to sit and have a drink bar was too busy and we got told the kids couldn’t be in the bar so you have no place in the hotel to sit with your children, 1st

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

the little touches for kids, from cookies and milk, a soft toy in the bed when we got back to the hotel at night, also

kitchen facilities, large bathroom. laundry machines available.

the room was exactly what we needed-comforts of home (kitchenette) and near everything we wanted to do

the staff were friendly and accommodating, and even allowed us an early check in when we reached way before our supposed check in time

only issue with the kitchenette was no toaster but i know that you provide breakfast and this would defer people from doing this

booked apartment with small kitchen,room is really spacious and it’s everything what you need inside

offering such a late check out for guests is only a good feature if there is enough staff to turn over the rooms on

location, decor, staff, late check out

the lobby/bar had a lovley cosy atmosphere and bar was open until late

a massive plus was the relatively late check out time compared to other hotels in the area, and free luggage storage

location, pet-friendly, design, late check out.

the hotel was stunning with a spa, multiple restaurants and a bar which offered a free drink between 5 and 6pm

we ordered room service and took a dip in the pool, both of which were lovely

beautiful aesthetics. fabulous spa as well

to find anything to criticize, a little confusing about the on-site room service options during the pandemic, opted for deliveroo which was fine with the front desk

wifi, although free, was not great in our room and quite slow at times

at the bar and restaurant quite expensive some details of cleaning were missed in the room

was very clean, breakfast is very good, kids playground is near the restaurant

excellent staff, proper breakfast included

no self laundry.

there was a bar next to the reception

fantastic location and the breakfast was delicious.

late check out at 12pm is a bonus

the hot breakfast buffet had us fuelled up for our adventures each day

early check in, staff very good

had the feel of a more niche and bespoke hotel though with a friendly and helpful welcome, a nice bar open to residents until 4am, a decent and relaxed breakfast that was included in the rate

kind, we got an early check in which we didn't expect at all, we just wanted to leave our luggage to easily explore

could do with a tea towel for the kitchenette

brilliant kitchen area if you wanted to make a snack, have some food delivered etc

loved it had a small kitchen with a fridge

we arrived to hotel early, before 8am

great location. car park only a few minutes walk away. bar is open 24hrs

the exchange rate makes everything expensive, but this room was priced within my budget and the breakfast

would have liked if they had little more space for adjusting 2 kids

i felt room cold at night but kids were fine so maybe just me

great breakfast buffet with plenty of choice and super coffee