wifi was dropping constantly. 'hot ' water could have been hotter.

of parking, clean rooms, fresh towels and toiletries daily

i like that all the parking was secluded in a court yard

the walls are also super thin, so we heard every conversation that happened outside in the parking lot

room service

laundry facilities

pool was nice but not clean kids put food in it and did not remove 2 days, then same kids put gum around pool staff did not

breakfast was full of choices and delicious

stayed with our 3 kids and they enjoyed so much

there is a pool and gym on site, despite the size it can accommodate a quick workout

guy behind the front desk was lenient when it came to us getting a late check out

tv cable and wifi

i was able to bring my dog, and my kids had a blast in the pool

the staff was incredible helped with all my families needs, very clean room, nice pool

very good breakfast, friendly staff, amazing view from my window, gym, indoor swimming

room service is offered however the restaurant was undergoing renovations during my stay

everything , wonderful , the pool, food, robes

also missed out on the pool but it was bad timing for me

i understand you are a luxury place, and we enjoyed it, but if your going to call it a spa, have a sauna, a self serve spa experience

we used the pool, which was also very nice

have used dimmers in the fabulous spa like bathroom in the king suite, and a washroom access from the gym and pool or access to the

reception, pool, and gym facilities are under renovations and was not accessible

reception, pool, and gym facilities are under renovations and was not accessible

i didn’t get breakfast, just coffee

breakfast exceeded our expectations

our room was clean and neat. hot breakfast included.

staff met my requests for disability consideration and late check out

breakfast was excellent

the kids enjoyed the pool

loved the pool, breakfast, laundry, free ice, handy vending machines and super nice staff.

the breakfast was really good with tons of different options and the saltwater pool and sauna was nice after a long day

loved the pool, breakfast, laundry, free ice, handy vending machines and super nice staff.

was close to our next adventure with the kids

customer service was excellent. rooms were extremely large. good kitchen facilities in the room

room was very roomy and bathroom the bed excellent and loves the complete kitchenette very

staff, location, full kitchen.

they have a full pool and gym open till 11

breakfast was great, for a continental i was happy with it

laundry room

there is no breakfast but machines can get snacks drinks etc

good location. allowed early check in

breakfast

breakfast at this hotel, only coffee, that's ok, stay was great, friendly staff, great location

the pool was a little on the green side. i chose not to enter.

early asked for early check in

i also liked that there was lots of parking available and also that it is near the qew highway so fast to get here

only has 2 handicap parking spaces and i have limited mobility

we really enjoyed being able to cook our own meal with the kitchen

didn't care for the eggs or hot meat, but a free breakfast is a free breakfast!

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they have an

breakfast was hot and plentiful

was in the prefect location for my event i was attending , very quiet, clean, comfy bed and the breakfast was great everything was fresh and the coffee was great

breakfast was good and the staff here was very helpful,esp the

room service hours are very limited

hotel is overrun by kids hockey teams and there are kids playing, running and shouting in all hallways all evening

kids loud and banging into our door until after 1130pm

hotel is overrun by kids hockey teams and there are kids playing, running and shouting in all hallways all evening

the air was so dry in the room i woke up struggling to breathe several times, and there were kids running up and down the hallway playing and waking me up continually

the pool was fun for my kids

due to covid19 pool gym business center closed

the pool should have some sort of floatie or life jackets for kids to play with or use.

water of the pool was cold so not appropriate for kids

our room was clean and spacious, it had a pullout couch for kids

it's really hard to find a pet friendly hotel that accepts cats, loved my stay

the pool

pool and hot tub

the gym was well equipped and the hot tub was hot

ot plowed well)

breakfast can be improved

free breakfast & free parking very clean great kitchen

excellent; very spacious and comfortable with a large tv, a good couch and foot stool and a full kitchen

kitchen has most of what you would need

free breakfast & free parking very clean great kitchen

excellent breakfast and parking

the accommodation from staff for late check out

the rooms are great size and the snack bar with microwave is a cute touch

pool was open. close parking for us as my husband has a disability.

good location. room service was good as well as the meal.

“heated” pool way too cold

it's nice that there is a coin laundry on-site

fully equipped, swimming pool & gym open for use

coin laundry was broken

it was family friendly. there was enough food for the kids etc. pool was great!

was clean, staff was friendly, lots of parking, we didn't opt to use the restaurant facilities so i cannot comment on that

the pool and hot tub were great

free parking

comfortable room friendly staff nice breakfast

the pool was closed

clean room, good breakfast, comfortable mattress, super white bedsheets, overall full facilities of the room

pool was heated facilities were all very clean

the neatness,responsiveness, complimentary breakfast, gym, swimming pool were all great.

spacious room, laundry facilities on site and staff extremely helpful

appreciate when they give me late check out at no charge i love free parking, free wifi, free

room not very clean and old carpet

the pool which is closed at 10 pm

pool area for the kids

great slide for kids! open weekends, service faantasticud83eudd73

as the mom of kids with special needs, that really means a lot

although no fee is preferable their pet fee of $20 was far more reasonable than most

wish kitchen had pots and pans and a good amount of cutlery and bowls/coffee mugs/drinking glasses

great value for a 1 bedroom, living room and kitchen. lake view was nice.

great location, and very helpful to have a little kitchen and a laundry (though it didnt work).

the kitchen facilities in the suite are very helpful and much appreciated however

were pet friendly without a pet fee

that the room service closed early and wasn't allowed to bring a drink from the bar to my room

right on their end always presented calm and happy faces :) the pool and gym were great for the kids

forgot to remove the garbage in the room but i called the reception and it was fixed the swimming pool in the morning wasn t clean, there were towels everywhere

ke most hotels); nice onsite gym; room service breakfast was same price as ordering from restaurant

i was also able to use their gym that is very convinient to use

are free laundry services and for the location was good breakfast was very good with a good selection

great breakfast and great service.

was clean, spacious, and had amenities that i like to use such as a pool and gym

breakfast was excellent location is good near various restaurants and shopping areas, the whole

i like the fact that there is a kitchenette and laundry.

room and the kitchen

i like the small kitchen area and room is fresh

likes the conscience of having a vending/ laundry area

location designated smoking area trash room laundry

room service was

pool was nice as we had it all to ourselves

no bar or food facilities. good size rooms but a bit dated.

comfortable bed, room service was attentive, room was well kept

room was clean and comfortable, the pool area was great for the kids and the water was warm!

new facilities and good breakfast, spacious suite.

the hotel is up-to-date and clean; the room is spacious and we love the private kitchen

the breakfast was ok

breakfast was fresh and a great selection was offered

kitchen sink was clogged, i told the reception but they didn’t do anything, checked in was very

location, good value for money, loved the little kitchen and wonderful breakfast area that we all could sit together in with very accommodating

loved the beds and the jaccuzi. nice pool and very friendly staff.

location, good value for money, loved the little kitchen and wonderful breakfast area that we all could sit together in with very accommodating staff who made it very

the pool was broken but the staff were very accommodating and apologetic.

kitchenette is obviously almost rundown and out of date

we had a good experience, kids had fun, swimming pool was good

the fact that has a kitchen and you can cook your own food

use netflix or youtube and more tv entertainment options especially for families travelling with kids

the room was spacious and was able to accommodate us with 3 little kids

guest laundry onsite if you’re staying longer

us to book the transport to the airport immediately and detailed the options and also gave us the late check out option before we started to ask

simple basic healthy breakfast met my needs

t that i know of), basically a self service kinda hotel

need more handicap parking

the gym

room, she upgrade my room from standard to room with kitchen, which i really enjoyed it with my kids

nice pool for kids

loved the room we reserved it was the queen suite kitchenette room

the cleanliness and comfort was fantastic. the great laundry facility was convenient

free shuttle service from and to airport

they offer shuttle to/from airport day and night

shuttle service was on time, easy to find, and the driver was friendly

the shuttle driver wasn't pleasant until after he realize i was a customer.

wifi was good

she gave us a complimentary late check out as our train schedule was changed

there is also a pool, gym for working out and restaurant that makes the whole stay well contained, comfortable and

there is an airport shuttle every one hour

the pool was great, we had it all too ourselves. the room was spacious, very clean and quiet.

not enough weights in the gym

liked your bar and the staff that managed it.

the bed was comfortable. having a bar and restaurant downstairs was nice.

the shuttle was on time and easy to take

it also has airport shuttle

shuttle service to the airport

we had fun down stars at the bar for drinks later in the night and your bartender was amazing such a wonderful man

used the treadmill in the gym too

they arranged a shuttle for me so i could drop off my rental the night before my flight

kids loved playing games in the lounge area, and i enjoyed the onsite gym

shuttle driver was impatient and took off with one of my bags as i was helping one of my (three) kids for a moment - i had to call the hotel to have him come back and drop it off, and he had a lot

they had lots of different facilities including a pool and games room- we didn't use these but if we stayed longer we would have

friendly staff breakfast was amazing

internet was intermittent, breakfast options were limited.

included breakfast and the beds were so comfy!!

my info said that breakfast was included - when we got down for breakfast the host said it was not included

spacious room with a good buffet breakfast.

good room with sofa and two double beds. breakfast was very good and had wide variety.

night shuttle service was a cab company. not clear as to what to do when at airport.

breakfast was so good for an adult and for a kids

property is away from the airport traffic yet still offers complimentary shuttle

the breakfast and thr dinner at restaurant. staff was friendly and a.azing.

room service cleaning was excellent they come daily which i love

wifi was reasonably good

room service was not that great

we had a room with a kitchenette and a sofa bed so it was perfect for me and my husband and two kids

breakfast was yummy

accepts pets without a hefty pet fee

since we were traveling with kids and had a lot of luggage, this was quite inconvenient

close to the airport/ shuttle included, good beats in the shuttle

the shuttle came right away and i was alone with kids so it was super helpful!

i think kids were jumping on bed

showers/toilet for gym and pool breakfast was until 10am but was being cleared away by 9

property was clean and the rooms where large and well finished the gym and pool where very good to

i liked the gym, and it is so close to the airport

swimming pool, gym, nice breakfast, close to terminals, free ride to terminals every 30 mins.

the cherry on the top is the 24hr access to the pool, gym and even airport transfers, which ran every 30 minutes

kind staff, cosy room and great to have 24h access to the gym and swimming pool with

kids running in the hallway, but they came and advised the other guest's...

enjoyed the 247 pool access with hot jacuzzi cuz i was able to go in past midnight with friends

very attentive staff, easy check in and out, 24hr pool access and free shuttles to airport

shuttle to the airport, this is our second stay at this hotel, and will do it again next year