cluding a band aid'gross)

lovely pool for the kids

lovely pool for the kids

activities to keep the kids busy

there were long waits for the water shuttle and not enough room on the first boat, but overall we appreciated that service

husbands wifi wouldn't connect

hurricane closed pool and room service! housekeeping burnt armani shirt.

all staff welcoming, friendly and great with the kids

kids loved the evening pool session and movie night

the pool area and the activities were fabulous and kept both the adults and kids entertained

parking lot was bad

noisy bathroom door and air conditioner in the apartment and room service crew without mask

think there should be more choices like bacon, waffles also they ran out of reg milk for the kids and wheat bread should also offer apple

was a little noisy in the morning, but it's understandable - all the kids are going for breakfast and want to go to the parks

got an early check in with no issues

the breakfast and the bar were very nice as well

wish there could have been room service for a 5 day stay

wifi was $10/day

the gym needs more mirrors. having to share with other guests is a nuisance

they are dog friendly which was good but get ready for the 75 dollar pet fee

shuttle never came

00 a day parking charge

the pool.

gunshots and more gunshots in the parking lot at 10:30p on friday 7/10

attentive friendly breakfast was terrific great exprience hotel excellent location to universal

no early midday check in and need to add fruits and cereal to breakfast selection

lication - it was close to the universal resort. free grab and go breakfast.

kitchen and amenities provided like the set of kitchen nessesaries

lots of parking

the wifi is strong and easily accessed

the rooms were very spacious, the kitchen was very complete, and the breakfast was excellent

the laundry room had a mold/mildew smell

the swimming pool should be cleaned and temperature controlled,

breakfast was great needed more of a variety for smaller kids

spacious with kitchen and simple silverware and cups

the shuttle's fill up very quickly!

we enjoyed the pool, room, location. everything was great breakfast and restaurant awesome.

friendly staff. great pool. location.

the property is close to universal with shuttle buses.

was construction while we were there, the pool was closed and the elevator on our floor didn't work we had to use the side elevator

highly recommended with kids

love that the property had a variety breakfast and the friendly staff

i liked the bunk bed option for my kids

the gym had very nice workout equipment

the lobby was very well kept and clean along with the gym

location was great and shuttle bus to universal studios was a bonus

the breakfast selection was fantastic. great job kitchen staff!

the kitchen staff was constantly keeping the food piled high and fresh

pool is in a secure fenced area, everything you need is close to rooms

very well located to universal + free shuttle

full kitchenette is very handy. friendly staff.

the kitchenette saves me some money

reasonable price. cook my favorite at a vacation .kitchen,bed clean comfort

had a kitchen, it was clean, and very good location, not far from anything

great convenience features: full kitchenette (fridge, microwave, sink, stovetop)

the pool was closed

the free shuttle service to and from universal was a money saver on the parking

close to universal, shuttle service, pool and hot tub, nice lounge chairs, laundry room, attentive friendly staff

clean,shuttle service,walking distance to universal

upgraded to a suite and got early check in. the room was beautiful and clean. pool was awesome!

pool was nice and warm

breakfast was delicious, and kids said it was the best hotel food they had ever had

we could reheat packed food etc which was quite helpful with kids

we had 3 small kids with us, medicine that went bad and we ended uo getting sick after the stay

- shuttle service to universal studios was so handy

door got lock, i call front desk and they didn't have maintenance to fix it, i did use the laundry room and the dryer wasn't working i call the front desk again and the lady that was on

pool was great

excellent gym, plus an outside pool area, including a jacuzzi

breakfast is good, beds are comfy, pool is great, housekeeping keeps you stocked on towels and it's

hotel in a nice side of town with lovely landscaping and large rooms and a nice breakfast and close to plenty of restaurants and shopping

pool was nice, very clean

did not have breakfast

we caught free shuttle and walked home at end of day

laundry on site is very useful

beds were really comfortable, the pool area was awesome and we liked that they had a gym available

to universal, plenty of parking near entrances, and friendly staff

how about some wall sound insulation - have you ever had noisy kids keeping you awake at night

it was 8am on our check out day and the room service already knocked on our door to clean it.

the breakfast was perfect for families because the kids felt at home

overall, a good value for a family with young kids

breakfast included, parking comfortable, pool nice, everything clean

breakfast: not enough variety. no eggs or sausages. leaks in the bathroom.

room was very confortable, breakfast was good and the location was just what we needed.

breakfast was great, it was clean, free shuttle to universal & free parking

also having a usuable laundry room for guests was very helpful

my kids loved breakfast so much because they could make waffles ud83euddc7 and pancakes ud83eudd5e by

pool was kind of small and they did not clean it very often

great hotel! great service! great breakfast!

great location, good breakfast, nice clean rooms

enjoyed the pool and the breakfast the next morning

room service food lovely

very friendly bed very comfortable room was nice wifi was in and out at pool and around resort

grab and go breakfast bar is expensive and chaotic

atmosphere, staff, localization, and amazing pool! we loved it! my kids loved as well!

hotel is themed cool, has pool and gym, and the unlimited express pass that comes with it is really helpful

i loved that it had a little mini kitchen

hotel was very clean and breakfast was good

great location, the well stocked kitchen was a bonus! the beds were super comfy.

wish there was a coffee bar in house or close by otherwise perfect

i loved the amenities like the laundry room, the snacks in the lobby that could be charged to your room, and just the look of the

purposely picked a hotel with room service bc we knew we would be tired from parks all day

swimming pool, comfy bed, great breakfast

the pool bar is opened until 10pm or 11pm nightly and good food they offer

the tiki bar was a nice place to relax and have a drink after the long day at the amusement park

the free shuttle to the parks was fantastic

free breakfast in the morning :) i nice pool for the kids and also a bar for the

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

the breakfast the better

pool and bar was nice

she was also amazing with our early check in and went and cleaned a room or us herself

parking lot lacking space currently.

we really enjoyed our stay!!! and my kids have a lot a fun at the pool !

room was very nice and had a separate living and kitchen area with a full bedroom

the kitchen lacks some items that would help the stay be better

other hotels have ya take to laundry room to swap out for clean one

are located by other hilton owned properties, and they allow you to use those pools as well

rooms are immaculate, breakfast there was great choice and lovely fresh waffles

small but ample gym and pool

beautiful, clean, close to everything!! nice little kitchen. good breakfast!!

clean, loved the kitchen, very quiet, close to shopping, free parking and not far from the airport

-close to universal studios -coin laundry for guests -free coffe and tea in the morning

staff was very friendly and inviting. also very helpful and accommodating for an early check in.

no deposit and we didn’t pay pet fee wich was very helpful for my family

clean. pool, staff, i always enjoy my stay

weather and the pool

i requested for a late check out but my plan was changed so i checked out early and they removed the charge for me

nice gym and pool, parking included, coffee in lobby included

the kitchen was closing but they prepared our order with a smile

the laundry room was filthy.

they also had a convenient laundry room, a gym, and a pool area

our kids said they wanted to live there forever

was given an early check in at noon because i ended up getting sick from one of the rides and it was very nice

we did using the self-serve laundry, which was all in working order and easy to use

staff at bar were excellent alanna and the donegal irish / sri lankan young women who was excellent to chat

trying to order room service, nobody picked up or i was left on hold for a long time

was good, bar staff was extremely nice and made drinks not on the menu, beds were comfortable, room was quite

being able to order drinks at the poolside bar was an added

great poolside bar where they don’t skimp on the pour

laundry machine took payment without my load starting had to pay again

for the kids fun atmosphere and really clean

there are laundry facilities in 3 different floors, and close proximity to the outlets and diseny parks and

the pool was amazing and had great lifeguards watching all the kids

pool and the games outside

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

there is also self-help laundry onsite for guests

laundry coins available at the property make my life easier

the location was good. mini golf across the street. short drive to food.

big pool

great location beautiful pool...very tropical

adjoining roo early check in

the place, they have laundry machine that helps

nice pool and a good breakfast for the price.

shuttle schedules (they could go before the park opens and come back after the park closes) and the

why aren't more guests in the pool?

lots of kids running around and making lots of noise

room was comfortable and spacious. marcos at the pool bar is an excellent host as well.

everything about this property the location is amazing close to everything and even has a mini golf course right in front of the hotel

i didn't realize you had to schedule shuttle and they only run 3 times there and back per day

the bar by the pool was a great way to hangout and relax

location - at the top of i-drive, right next to crazy golf and an ihop, and within walking distance to loads more sights and attractions

1 little kitchen sink and 2 bathroom sinks separate from toilet and shower room made bathroom sharing easier

transportation, dining, gym

the pool and gym were fab and rooms were huge

an amazing location, clean premises, very good bar and food court, gym and pool.

loved the cleanliness, decor , pool & bar area are gorgeous

excellent breakfast and staff are amazing

small pool. kitchen area not opened.

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

we booked the two bedroom suite, each bedroom had it's own bathroom, very large kitchen with everything you need for cooking

we had a full living room, a full kitchen and a separate bedroom and a separate bathroom

only shampoo, conditioner, a facial soap and a bath bar soap

the kitchenette had a microwave, sink, spacious counter space and they included paper bowls, plates,

the gym is big and gets cleaned on a regular basis

the price is perfect for the size room with the kitchen area

kids splash pad wasn't as nice.

food was good could maybe add a little more upkeep in the breakfast area remodeling felt like a bar area

thing was the gym, breakfast and bar was closed

thing was the gym, breakfast and bar was closed

breakfast...too simply.....laundry only 2 washers and 2 dryers...

the pool

pool closes early, bathtub were dorty and there were no room service plus no breakfast

breakfast was great and loved convenience of laundry facilities

breakfast sitting space should be increased

fresh hot waffles were a hit for the kids

best breakfast buffet in town (family loves the variety), great gym facilities & both adult and kids pools

laundry service and other facilities were very good

happy kids, happy grandma

location, staff, clean, laundry, ice machine, gym, lobby general store, fridge, microwave

kids lived the pool area

brilliant location - comfiest beds ever - cheap laundry - big room - clean - good pool - good value for

pool is great as is the gym

an my family enjoyed our one night stay and the kids loved the fact our room was poolside and we will definitely stay here again next time we're in

the pool was nice, free breakfast for the kids, & the staff was nice.

there is a laundry service for travellers who have been on the road for a long time and a place to store your

liked our stayed at this hotel the pool its nice and clean the breakfast was very good and the staff was very kind

like the parking, had to pay to use the gym, pool closed at 8pm in florida

free parking, free breakfast, close to universal

the staff have to give more information about the pool,gym and breakfast location

location and friendly staff. getting the suites give you access to the private pool

very clean, i love the pool, everybody friendly super happy.

the bar closes at 11 pm. other than that no complaints.

everything kids liked the pool

was a cute little bar there and the bartender was very entertaining

it had two beds, sofa sleeper and full kitchen

great pool, kids loved it, beautiful area to sit outside and

have everything family need, laundry gym breakfest pool

small laundry room

we enjoyed every single minute in this hotel,my kids love the neighborhood because it s close to millinial mall and the pool is heated one

probably too many kids for a hotel suggested for business customers

very small laundry room, it got 4 washing machines and 4 dryers.

com said there was an airport shuttle

breakfast could have had more options

would definitely book again, especially in a club level suite as the rooftop pool and bar was beautiful

the shuttle didn’t work for universal but an uber was only

the boil eggs and waffles were not what we had in mind for breakfast

the rooms were nice and clean the pool was relaxing my kids loved every

pool

asked for late check out and i got it but room service knock on the door before check and 3 more times in between even after we told her we

don't work in room if need call front office their free wifi doesn't work in the tower building just downstairs and lower floor level

saw a lot of kids playing over the medical equipment in the pool for disabled people

they came to the door the worker said he smelled smoke and they kicked us out with my kids we paid for 4 nights and only stayed 1

it was so dirty and uncomfortable that my wife and kids couldn’t sleep

the breakfast pastries are delicious

the pool in the room nice staff

the mold made the kids sick no breakfast available at 8:45 am other than fruit cups

i would have like the pool to be open a little later than 6.p.m.

chose this because it had a kitchen, and we like to prepare our own meals because of special dietary restrictions

room is a bit cramp, the small kitchen does not have plumbing, and the ac needs a bit of work

recepcionist and she said there were no towels available because all of them was dirty in the laundry

free shuttle to universal studios, laundry for good price

was great, the staff, the cleanliness, the breakfast, the complimentary coffee, the pool & hot tub, & the distance from the universal parks which were our main reason for visiting,

when we got in, we were super tired, we drove many hours and asked if there’s a chance for an early check in

cleanliness, fast check in process, early check in available.

very nice location , great breakfast and friendly staff

breakfast was grate .. the kids love the pool

location had a designated bar area but no one was there

hot tub and pool are open in december

the pool was closed

room,excellent staff,and pool area 3rd visit over 12yrs will be back breakfast good more fruit please

friend was taking the ironing board out of the closet and the bar came out and hit him in the mouth i told the front desk they sent someone up to put it back in

the hours of operation was perfect and the room service was excellent

wifi connection poor

shuttle service to disney from the hotel

wifi didn t work either night and that was the main thing needed.

couldn t get wifi connected!

even if not using the shuttle, taxis are cheap due to close proximity

pool is right next to the garbage outside and hints of garbage when the wind blew were gross

also loved the fresh cookies and shuttle

the breakfast was not quite up to expectations.

location, free breakfast, coffee available all day, clean rooms, nice outdoor pool and friendly staff

would like it offer more choice for the breakfast

kids enjoy very much of the pool and hot tub

kids enjoyed making their waffles

breakfast needed some waffles makers cause those egg things go old by the second day.

my kids love this hotel so much - it feels like their home away from home

did not like the carpet of the room lends itself to pick up a lot of dirt they do not have a laundry

shuttle to universal for halloween nights and pick-up

no hot breakfast

no laundry room no gym

breakfast is ok we love it

25th the bar was closed at 11

just not enough staff and bar outside by the pool he was a bit not attentive to us

the outdoor games, truck bar and complimentary water stations were def a plus

on website said conplementary park shuttles and got there and there was a fee per person.

just wished the gym was cooler

the pool is locked after 10

breakfast was good

they had my room ready for the early check in.

only “complaint” i would have is that the pool was ice cold freezing

great location, friendly staff and really good breakfast

the pool and courtyard area was very nice and they were very accommodating being that my girlfriend was

it had a laundry facility, the gym, and in walking distance to so many places

location is great and there’s shuttle buses available at the door

was perfect perfect location for universal & outlets, near disney parks free shuttle helpful

breakfast, price, transportation to the parks

clean rooms that were comfortable and homey. two pools . central location to everything

the room is a bit dark. self service laundry is a bit expensive.

they had an area sent up for kids to write and mail a letter to

i liked the fact that there was a mini fridge in the room to keep a few breakfast items for the kids

the grandkids loved the pools, the arcade and the store

stayed here on our visit to universal and our plane arrived 5 hours early

we had was a great location by the elevators plus the breakfast n dinner was great staff was

was amazing the pool water was at a perfect temperature my kids enjoy it, stuff were polite and nice i love it for sure im going to stay here

oh and the gym was fantastic for my gym

everything/breakfast, evening kick back was great/pool good/staff very helpful/price for value

very good hotel, very good breakfast , we are came back for sure ud83dudc4f

well the pool was small

staff were awesome. breakfast was amazing

breakfast

both the pool and the bath water smelled over chlorinated

to rev up their cars and drag race along international drive until 2 am even on weekdays), broken laundry facilities, dirty

check in, front desk tried to charge a resort fee--the hotel isn't a resort just because it has a gym and pool

are terrible, only one elevator was working, cleaning services were not great, wifi is

on-site laundry

cleaned the room every day and always left it clean and with clean towels, the excellent breakfast always fresh, hot, variety and the employees were attentive to put more when it was

the pool and gym are nice addition

broken elevator only one working in a 6 story building, laundry room out of order

elevator and laundry was broken

the bar was decent but it was supposed to close at 10pm when we went down to grab a drink at already

exceptional check in staff! great hot breakfast!!!!

no one cleaned my room, room service hours ended early

only had 1 bar tender, could have used 2 during the evening reception.

is great room was clean restroom was clean had great breakfast had a indoor outdoor pool that my kids loved so much we will always be back to

we ordered room service and it came in 10 mins

to walk to you name it they have it del frescos hooters outback eat at joes all that is close the gym is good have a pool that s ok and the breakfast is good

pool is amazing and location is awesome being super close to icon park

room was very clean, the bed extremely comfortable, smart tv , small useful kitchen, great desk and chairs

cleanliness, gym, location, friendliness, comfortable, view, everything was amazing

although breakfast was provided, i would have loved some more vegan options.

breakfast sucked but understood because of covid !

room with full bathroom and an open kitchen with sink, microwave and fridge

pool closes at 11, but people were in the hot tub and pool area at 2 am

the pool, bathroom and mini kitchen in my room were great.

she yell at kids for taking stuff to eat outside, and i understand rules but the attitude is the problem

hotel shuttle was great

bed, good breakfast, super nice staff, clean room, smart tv + netflix, amazing location near to

the room was very clean, and the pool was very nice

where great, the hotel is in a great location and i will definitely come again, they have a nice pool to relax and a lot of dining places walking distance, and they have cop's walking around

customer service, the pool, the location and the price.

breakfast options was ok,, if added bacon n eggs n maybe a few sausages it wud been perfect,, sort

there is also a shuttle to universal from the hotel

the pool , the restaurant/ bar and location were all amazing

wifi is poor, vendo machine would be nice to have.

staff everything was good room service location

tried to get early check in, unsuccessful. staff could have been more friendly

there is a nice pool and, the onsite restaurant has excellent food

we love the late check out

the pool close early

pool area

is no pool and there is no gym or and place within the hotel grounds to get anything to eat

beautifully appointed and awesome gym and a nice breakfast available in the morning

breakfast was subpar

coffee was available at all hours. the gym was clean. the staff was polite and informative

breakfast was great, staff were amazing and the room was fantastic. thank you for everything.

more options for breakfast.

loved it they offer a lot of things they also had free shuttles to disney they give you free complimentary starbucks in the morning on them the rooms were

good shuttle to universal studios

to be expected with it being in an area next to theme parks so it was probably full of excited kids

the shuttle buses to the park is through a 3rd party company and they're quite rude and often late to

the room was dated and the gym facilities were lacking weights

the pool and hotel are lovely but they have a bit of a stiff/adult vibe

the pool and pool bar were very nice also

hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in bar helios and flora

the pool was great and rooms

location, nice hotel. bar helios was great.

like the breakfast bar, gym, and the laundry section

no dumbells in the gym

hotel is very close to mini golf and lots of restaurants in walking distance

on the front desk was super helpful and the laundry room enabled us to wash out clothes for the next leg of our tour

my kids loved the continental breakfast.

clean and big room, great location,excellent customer service.,nice and big pool

gym lacked bits of equipment.

gym restaurant was only open for breakfast

was ideal for international drive and only a short walking distance from iconpark and min golf

kids liked tv-channels

hot tub, friendly staff, breakfast, accommodations, comfort & overall hospitality

location, nice rooms and public areas, great bar staff, great front desk staff, nice heated pool,

it's hard to drag two kids out of the pool and go into the hotel only to come right back out

o small in my case) they have the pool open and it was very quiet they let me do a late check out at 1:00 pm and i m very glad for that because we were very tired the day before

breakfast is pricey for the menu offered. they also don t have room service for breakfast.

great outdoor pool area, breakfast was fine

rooms very clean with full kitchen great place to stay

the pool was great and the staff was very accommodating

swimming pool could have been cleaner.

the room is huge, and the pool is very cool

they accommodated an early check in and late check out

pool was large and clean, though we didn't use it

should be a laundry room option on every floor

this hotel is a wonderful choice to the families with kids

location , good staff. very good breakfast.

pool close

slow wifi

the bathroom and kitchen should have been a little bigger and the shower was small to

they need a laundry room.

comfy bead, good selection at breakfast & when we asked for a late check out it was no problem at all

so we did not waste our last full day we requested an early check in

the room was prefect. the breakfast bar had a nice selection

pool is heated and was amazing, not too deep, perfect size

gave us some privacy with the kids

breakfast was amazing ud83dude0b

not too many options for kids to eat other then cereal and oatmeal

you need to call the front office for room service

the hot breakfast was wonderful and there were enough tables and chairs at all times

everything was just as expected. the complimentary breakfast was very nice.

also, free parking and breakfast

the pool in doors was great, it rained and that was such a wonderful thing

this was the room available for early check in and not my original room

free breakfast

kids had a great time swimming

kids were little disappointed about the little bags and chocolates

no breakfast, gym , pool, and it's hard to find a cup

the rim of the swimming pool was covered in mold

the pool is closed!

didn't like that the kitchen didn't have the plates, glasses & coffee pot already in the room had to ask at desk

the fitness center is close and the swimming pool

great front desk, great breakfast, and such a good and convenient laundry room!

decent pool

i also appreciated the nice pool, which was perfect for unwinding after a day of sightseeing

the breakfast the staff and the location

staff were super polite and caring and the breakfast was amazing

didn't use any facilities

did not receive room service the whole time we stayed. not sure why

room were not that clean, there was a previous item left behind, it looks like kids clothing, and i called the front desk to make them aware, and they brushed it off and no one

perfect staff, kind and help some. perfect room and great kitchen in the room.

couples and solo travelers, its right next to universal studios and has a wonderful balcony and pool

everything location, service, room, pool amazing hotel

small bar and no real restaurant

the pool bar had a good vibe and couldnt remember her name but was so lovely

we loved the pool

cafe downstairs can get busy in the morning, water dispensers on each floor, laundry ($4)

the hotel is very consistent and they had a santa letter writing station for kids staying there

was in a great location with lots of family friendly things to do, pirate cove mini golf, wonder works museum, lots of restaurants, there’s a convenient store downstairs and a

they gave us a late check out after we had to change rooms 3 times.

the staff was great, the room was nice and they had a pretty good hotel bar and restaurant and convenience store to pick up any minor

the second night the room was facing the pool and felt like a completely different hotel than the first night where i was facing a parking

pool closure at the last minute for it to be a scheduled maintenance

the pool area was good in terms of size and cleanliness. the hot tub was great for the kids.

bit off the strip, to far to walk with kids

used the laundry facilities also and again it was easy and the laundry room was clean and spacious

the pool area layout very odd! a little expensive for food. bar not open til 12pm

what i did not expect had great staffing place was cold clean and they respect your property pool hours were amazing and very quiet with good security

the room clean and had amenities like a hair dryer, iron and ironing board, laundry bags, microwave, refrigerator, shampoo/cream rinse, soap

this is the best location in cost benefit and has a good breakfast

breakfast was included in the rate. value for money.

the spicy breakfast sausage and the eggs

nice location. room has kitchen, refrigerator, comfortable bed.

is a mini kitchen on the room but no kitchen utensils to use

it's great to have a kitchen but it needs to be complete with the items needed for cooking

had to decide to put the bar of soap by the bathroom sink or the sink within the kitchenette

the kitchen has no utensils

overall was a great experience, very clean, good breakfast and great staff.

complaint is that the tables by the pool are literally right next to the pool steps to get in, so both days there were a lot of people

the pool could have been cleaner

the pool area could use a facelift.

very simple but everything available, even laundry room, and snack room (snack vending)

the wifi didn t work correctly for me.

clean rooms, friendly staff, amazing pool, great food

tokens to use the laundry room didn't sit well with me as i felt it was a cash grab

the worst wifi i ever met in a us hotel

i like the laundry facilities