wifi not very good. kept dropping out.

i have breakfast across the road at cinnabar now

was great, room was delightful, staff were friendly, the location is excellent and parking is

if i'm driving down

the bar was reasonable also

was my anniversary, me and my husband only get once a year to be alone from our 3 beautiful kids, and hotel new this due to our friendly phonecall, on arrival they had upgraded us to the

lovely hotel, staff, food - room service amazing and breakfast amazing

at around 5 we went down to the bar to eat

spent the next day working in the hotel reception/business area which was quiet, had excellent wifi and proved a very good working

ce restaurant and bar as well)

breakfast was super busy sunday morning, and the staff were great, running around like chickens

great bar and bar staff to arrive to after a long drive with young kids

comfortable beds, friendly staff, great bar and good choice at breakfast

one staff member was very keen to charge me gbp 10 for early check in and late check out

breakfast has gone down hill since last year and the wifi was a bit hit and miss during our stay

walls were thin and i cold here the neighbours talking quietly, the wifi didn't work, the phone wouldn't call reception and there wasn't a fridge

very good service from the bar and restaurant staff

the restaurant & bar is the cherry on top, where i was able to have a delicious british sunday roast

cosy, well equipped, good location, ample parking

the parking spaces which we thought were reserved for residents were taken by visitors for the 6

a meal from the room service menu

location excellent easy to find and good parking

we had a drink at bar but didn't use restaurant

good location, helpful staff, excellent meal, easy parking.

24hr room service unavailable

helpful and friendly, the food was outstanding, both at the restaurant and the room service bar menu

delicious cooked breakfast, good choice, quality ingredients

on booking it says it has room service but there

no room service available

i checked into my room around 9pm and was still able to order room service

the bar area has a great atmosphere

great location for the town & railway station. staff very friendly. parking was very convenient.

ncakes x 2 and eggs benedick)

free parking , nice food and the location

problem with wifi connection.not good enough

room service when it said it provides it,staff were rude,no remote for the tv,they told me have you

was comfortable, parking onsite

the hotel has free parking

parking was perfect and breakfast was excellent

great hotel manager who is always welcoming and recommended the nacho bar downstairs

the bar does a nice pint and the food is tasty too

the receptionist was very helpful with my early check in

lovely bar staff brought him a bowl of water

wifi was a little bit annoying to get connected but it didn't matter because i wasn't there for the

great choice of breakfast

we were able to request early check in but it couldnt be guarunteed before arrival - please add earlier check in as it

had a nice meal in the bar area

good food and service, friendly staff, very accommodating when i had to change dates and add a late check out

plus ev charging

couldn't get into the bar area in the morning - fob wasn't working on that door

in house bar and conveniences

convenient, great parking and receptionist was very polite and helpful

friendly stuff, nice room, very quiet, good parking, next to petrol station, etc

there was no bar as mentioned in the booking

were helpful and friendly - services food hall next door, with use of the huge carpark - nice kids park as part of the location - a travel cot was provided at

breakfast had no eggs or bacon or sausage or anything hot really but it s definitely worth

a simple free breakfast is also included

ideal location just off the a1 main road with ample parking

no better place for value for money. comfortable beds. the light breakfast included is great.

breakfast was cereals, toast and toppings, hot and cold drinks

good bar menu and drink selection

access to the bar to be able to sit in the evening. staff very friendly

perfect location to be nearer airport for early check in

bar staff were very polite and fast

was great for airport pub food was lovely staff really nice and friendly parking beautiful country location a view of a field of sheep

more toilet roll and more coffee and milk facilities also extra biscuit and maybe a drink for kids in the room ie a carton of drink if paid through the hotel than on line would of been well

couldn't get the wifi to work

bit slow staff in the bar

the staff genuinely seemed to want to talk to the kids and nothing was too much trouble for them

the parents then emerged bellowing at their kids to get back in the room and apologising to everyone while well intentioned was distracting

have liked an outside jacuzzi or hot tub or pool

the pool is impressive and there were lots of beds and chairs to relax in

exceptional swimming pool at 50m long

weak wifi

the pool was very very good and the facilities were awesome

pool and spa - great for kids when you go within the family swim time

room service took ages to answer the telephone, and sometimes didn't answer at all

bar was closed on thursdays probably due to lack of staff more than anything

room was excellent, the pool and gym facilities were great

spent a lovely night at the hotel. the kids loved the pool.

wifi not great.

some of the local kids in the pub were friendly and played with our daughter, which was lovely

strong wifi and super comfy beds were another big plus

love the age of the hotel, it had low ceilings and beams, the bar area was relaxed and comfortable, they had karaoke on the friday night

some of the local kids in the pub were friendly and played with our daughter, which was lovely

location for us as we were visiting relatives, good parking, room comfortable but could do with a blind on the skylight

no wifi as advertised bathroom wasn t very nice

markably no

hotel staff agreed a late check out

wifi not available in rooms

the sofa bed is not very comfortable for kids to sleep.

ha slate check out as we were kids no one cane knocking on door it was wet good and comfy stay

staff were very welcoming and very helpful, rooms very clean and plenty on tv to keep the kids occupied overall very good service

5 tray charge for room service, had to pay 17.50 for blt with chips and a coke.

we were warmly greeted at the breakfast by marija who was so kind with the kids

lovely location. ample parking. good atmosphere. friendly staff. excellent menu.

bar could have been open later or been able to get a drink even if only bottles available and also

excellent parking

room, great bar and great food in a quiet location but very close to my meeting the next day

i thought the bar and restaurant prices were more inline with the west end then hertfingfordbury

steps away from luton airport,even the kids walked, great staff( ashley was lovely checking us in after a long,delayed flight and at (+)location, we had a good view of the aeroplanes which our kids loved but at the same time it was somehow very well soundproofed and quiet (+) the breakfast in the morning (our kids loved it) was fantastic to start our stay in london before heading to the city center (+) we were travelling with two kids aged 8/6 (+) the hotel is kids friendly and with free wi-fi in all rooms (-)always kids menus never cater for celiacs, and even the chickpea lentil dhal has wheat in the sauce which (+) the room was pretty small, especially once the sofabed was out (i was sharing with my kids aged 3 and 6), but just fine for (+)round good hotel and perfect location for us, kids were very excited and it just made our holiday extra special (-)sofa-bed for the kids was ok but took a lot of the space and you could hardly move around the room with the luggage (-) the sofa mattress could have been better but was fine for kids because they don't weight much

the room was pretty small, especially once the sofabed was out (i was sharing with my kids aged 3 and 6), but just fine for

bar open till late + great verity for drinks and snacks

early check in so didnt have breakfast

nice small bar in the lobby with drinks and snacks with reasonable prices

wifi ok

great value for money! loved the bar and dj! breakfast was amazing :)

nice staff, rooms very clean and spacious, great food in the bar and happy hour from 4pm till 8pm

no room service and nothing to tell you that this wasn t available.

wifi was a bit messy, but i guess this was temporary cos on my last day it was great.

friendly staff, with good service in the restaurant and bar areas

location with private parking

the wifi in my room was really bad. room 8.

pillows a bit hard difficult to access wifi

niggle was i couldn t connect to the wifi in my room but i didn t really need it desperately

special thanks to alex at a bar ans receptionist

moreover, value for money for the late check out and breakfast included

they offer breakfast starting at 4 a

no nonsense. like the late check out always good

good breakfast

the front desk staff was quite gentle to order room service for us

extra comfy bed, great breakfast and very attentive staff.

the location the room service snd the facilities in the room

due to covid breakfast was very basic and the bar and dinning area were shut

it was very welcoming by reception staff at all times, the staff in the restaurant and bar were so lovely and friendly, anna, christine, lester, aoife to name a few, cannot remember

toilet near the gym

every member of staff were helpful the first time i ve seen that in a hotel from reception to bar staff

the air conditioning was heaven in the heatwave. we ate in the bar and had a lovely meal

the wifi was not working at all.

for dinner, i ordered chicken tikka, it came out first with 4 small pieces of chicken more like a kids meal and i'm not a big eater, my husbands came a few minutes later which was fine and my

lady behind bar very helpful

we were told this is a normal occurrence but the receptionist bar person did direct us to the nearest cafe

great location. warm and clean. free parking

breakfast available or dinner on a sunday was a bit of a pain closing time of bar etc was variable, so not too reliable

friendly owner nothing to much trouble great value stunning location and of course bar with meals if required

checking in- no mention of wifi, no mention of parking having to pay before leaving car park if going out

awesome, great variety of choice for breakfast, which the kids loved, and non dairy and gluten free options available on request

i really enjoyed my stay with friend and her kids

then that gym was excellent, goid and new equipment

gym had good selection of equipment

the bathroom was rather well renovated. the rest felt a bit more aged. great wifi speed.

great wifi

in / out signs and ability could be easier say free parking **beware** never is and yellow lines

consider purchasing a section of the car park at the rear of the property to cater for guests parking

clean and modern and great to have parking too - staff friendly and professional

the shower was hard to control and the free wifi barely worked.

free wifi anyway

comfortable bed room and shower very clean. plenty of towels good wifi

the wifi is intermiterment so it maybe better to go outside for calls & internet.

wifi a bit unreliable at times

no proper bar or restaurant.

poor wifi connection

manned reception with snacks and bar drinks available

there s free wifi and electricity points for charging devices)

supplying what is raeally messed by people using hotels, ie microwave provided in the coffeee bar area

there was no wifi and the tv didnt work

staff are lovely,bit confusing first because got no reception so have to go to bar for booking in,breakfast lovely ,very at ease hotel

to second floor room however tv didn't work and wifi would not connect as appeared to be too far away from router

bar and seating areas, although has some small modifications, is mainly old with lots of character

i liked the fact the room was far enough away from the bar and noise that you could go to sleep if you want

bar service tend to get slow during busy times so might be a good idea to train more people on it

i did ask for wifi, said code was on the desk but wasn t

hotel is new and modern with a lovely bar and breakfast area

close to city centre, lot of restaurants nearby, free wifi at the hotel, excellent staff who were very polite and supportive

the feel of luxury when you enter the building, the bar and the room.

it wasn't clear that the dining room and bar would be closed for sunday evening

seemed to be plenty of parking and it is surprisingly cheap

a lovely stay again clean and tidy rooms and great parking for the van

comfortable room and great staff. easy parking.

central location, free good parking

wifi not working. need a general maintenance.

perfect wifi. big room.

bed, free wifi which was good, full english breakfast additional cost, free parking at back of

39. decent size room. good wifi. great shower.

bathroom towel hanger is broken. wifi didn t know during staying

they advertise a bar but there is nothing of the sort

no toiletries - just a tiny bar of soap was provided

you get a cheap little bar of soap

clean, no bar or restaurant, self service hotel but would definitely recommend it and would stry there

is advertised as 5-star accommodation with a bar which is incorrect

provided me all the information and also helped me find the parking

parking not sufficient

price with breakfast included good wifi connection

the bar was a shelf behind reception

lack of free car park space and accessible wifi.

very smart, clean and tidy good service including room service parking included

very clean and festive decorations all around, good wifi signal

parking is good

nice comfortable room. good location. free parking.

the staff were brilliant with the kids

the free parking was definitely a plus, considering it was the only hotel we could see in it's price range

no wifi in my room although the other two rooms can connect to the wifi

the wifi services

excellent room. lots of ample parking. very helpful staff

english breakfast cold and rubbery. couldn't get on wifi.

good, simple access to wifi and shower and bathroom clean, water hot - all a*

clean rooms, spacious, lovely toiletries, huge bed, easy parking, and really lovely building

plenty of parking

wifi, parking and accessibility to university staff helpful and friendly

to access for business from the motorway, ample parking, easy to check in, strong wifi, lovely restaurant for evening meal with lots of space

wifi was working fine and has free parking which was useful

though room service available until 9pm)

all lies, there is no gym, no restaurant, no room service, nothing

the bar staff were super friendly with great customer service, issa looked after us very well

staff was very helpful and location of hotel is good with enough parking space.

the wifi was patchy and dissapointing.

clean room good wifi connection good conference room for the companies meeting the next day

hotel on arrival lots of kids out the front and rubbish left all around, looked untidy didn't get dinner, ordered it but it

sofa bed hadn't been made up for the kids but was swiftly done when requested

kids running along our corridor trying to get into our room.

parking, good location in town, good room good bar and restaurant great food and good breakfast

the character, the room, bed was comfortable, wifi plenty good enough for working.

to have 5 of us(2 adults 3 kids) in one room unlike the hotel chains

very comfy beds, a good size tv and decent signal along with complimentary wifi and charge points

only negative thing i have to say to about the hotel is the expensive bar prices but this did not spoil my

nice decor, good bathroom facilities and adequate wifi, great location

breakfast room service & food lovely

no water in room. refused room service.

didn't have small bar fridge in room.

mini bar fridge to keep water and milk

, well stocked mini bar and a hydropool that was available throughout the day

early checkout on sunday as breakfast was served up to then

loved the privacy of the mews suite but how swift the staff accodate when you order room service

the breakfast spread is amazing, staff are lovely and the entire establishment is very clean.

wifi speed in room could have been better - hotel responded immediately once informed.

free wifi, free parking and free breakfast

needed a steam clean in bedroom this time , wifi seems to not be as good as it used to be

the staff were friendly and reported the faulty ev charger

ev charger was being used by someone not staying at hotel all evening

clean rooms,comfortable beds nice and bright easy parking

plenty of parking and delicious breakfast

had difficulty initially getting the wifi in the room

limited parking on site = wedding day function removed any parking on site.

wifi is available but didn t work well in my room

breakfast excellent

wifi unsecure which means business tasks are not possible, poor beer

spa and pool

party held in main restaurant and bar area if hotel had been upfront with this information i would have stayed at another holiday inn

room comfortable. nice bar staff. gym well equipped.

the gym was well equipped, and the pool area was fantastic, including a sauna and steam room

great value by the station and plenty of parking

kitchen facilities and reception area with wifi and bar great too

kitchen area well equipped

unfortunately there is no wifi except in the main building

the kitchen was closed due to staffing so we couldn't get cooked breakfast in the cafe, but the tea

nothing plenty of parking gated community

conflicting information regarding facilities: before arrival, we were told the bar would be open

there probably isn t enough parking outside the rooms but there is additional parking very close

air conditioned, ample parking and free table football

secure parking nice bar area stayed a few times when working in the area nice place

clean, lovely staff 24 hour bar and reception. no complaints

my kids could have seen

it is embedded in the south mimms welcome break area so lots of food to choose from as well as room service from the pizza express attached to the building

free wifi which is good

kids have a fun

hotel has a quirky charm with low ceilings, a cosy bar with an open fire, and festive christmas music

room service came and removed a spider with no quibbles

wifi needs upgrading

disabled parking was close by

quiet location plenty of parking

could hear the music from the bar in room 7

's a great pub too, by the

confused way of ordering food first find your table then return to bar to order

especially lady that served breakfast

brilliant service, brilliant room, brilliant breakfast, brilliant everything ud83dude0a