i was in a room on the top floor and there was no wifi signal.

excellent customer service from the receptionist, who doubled as waitress and bar staff

great, rooms perfectly comfortable, great value for money and right location for us and parking available

there is on site parking

the kitchen and the bedrooms were not cleaned often

in the evening after returning, bar was still open and we could enjoy a cold beer with some folks we met there

welcoming reception team good air con tasty breakfast

to set up the sofa bed and the other staff refused to help her so i had to get sheets from the laundry room and make it up myself

in later because room wasn t ready for early check in so we checked in after attending a match

were lovely, wifi was brilliant, rooms were clean and comfortable, shower was lovely and considering the hotel

nice place i love the bar xx

room service trays stayed in the hallway too long

the room was clean & comfortable and the staff at the reception and bar were friendly & helpful

wifi was very good also

room service was prompt and great value

the kids meal. that s one thing i think they will need to improve.

it was very hard with 2 kids of 9 and 8 yars old

stylish funky lounge and bar area on the ground floor is a perfect space to eat, drink and socialize

they accommodated a very early check in, social areas allowed for everyone s needs

slow service at the bar in the evening

our kids didn't want to leave after 10 days

gym was also good

my only little criticism is that room service could have a few more meal options.

our kids didn't want to leave after 10 days

the free wifi was poor.

and friendly check in and check out comfortable bed tablets to access guest information and order room service etc complimentary

deal through agoda was great, but i ended up needed to change the room type as our small kids ended up having to join us

staff helpfulness and bar service

only disappointment was that i was charged 40 for a kids' bed on top of the agreed price when i booked

great location near to the train station and excellent wifi for business trip.

distance and very close to shopping, casino, restaurants, transport etc

initially in room facing a casino

room service menu finished at 10.30pm and moonlight menu was very limited.

room service prices should be displayed in room so you know what your paying before hand

reception and bar staff were amazing and helpful, couldn t have felt more welcome

there is a bar serving beer & cocktails and there is pizza available 24 hours a day

the breakfast and bar staff were very attentive and helpful

shower didn t work but they sorted it after and gave us complimentary late check out because of the

we ordered pizza via room service which was delicious and reasonably priced

mainly the staff, the bar and reception staff were excellent, very helpful and accommodating.