was very professional and worked with me on a place to park, i had a little

teriffic staff. spacious property and the cleanest and nicest pool and hot tubs. amazing!

room was very cold 2) pool closed 3) fitness room closed 4) no hot breakfast 5) hallway floors had snow on them 6) elevator was freezing

first room had street light to bright in room, they changed my room and took the time to check parking lot to make sure no street light was in replacement room

they should put young or hyper kids on the bottom floor so the people under them can rest

it would have been nice to have breakfast

had me park where they could keep an eye on it for me

courteous early check in was a big plus

we had a large group of people and they let us use the breakfast room in the lobby one night when we ordered pizza

my kids liked the breakfast

great continental warm and cool breakfast. comfortable beds. great indoor pool and clean.

poor hotel layout. hard to find. some breakfast items not hot.

the hotel is updated, decorated well and very clean. the pool and fitness center are open.

they offered laundry and had an ice machine towards the lobby

the coffee maker in the room was nice since i left very early and did not have time for the breakfast

the laundry room only takes quarters, but the office wouldn't give any change (might be a temporary

plenty of room to parallel park with our 17 foot travel trailer

hot breakfast but they had breakfast bags to go and there was a lot of different stuff you can choose

would say it was very quit and the breakfast was very delicious and the cleanliness of the hotel overall everything was excellent

the breakfast variety was vast

the quiet room, accomodations and the breakfast! especially the burritos.

the breakfast burritos were fresh made.

all times, a little pantry & kitchen area if you’re hungry or thirsty, there’s laundry and a gym

nice pool and good continental breakfasts

the breakfast was good. a lot of selections for a continental.

great staff, good breakfast options, and the pool was awesome!

price as great and we enjoyed the good beds and did miss the breakfast- hope that returns

dim lighting, stuffy room smelling of tobacco smoke, no laundry

rooms was clean only when you ask for room services

smelled musty and like a gym, i had to spray room deodorizer a few times

gym was 3 machines in which the treadmill didn t even work

there was no room service, the curtains wouldn t close

not to mention the gym, pool, and business area was closed due to covid when other hotels are operating just

perfectly clean, comfy and loved the pool/spa. breakfast was good.

the amenities (hot breakfast and pool/hot tub) made our stay with the kids even more pleasant

property was clean with a pool and fitness center

staff was nice and the breakfast was great too

place to stay with kids

pool nice, kids enjoyed it. breakfast was good, coffee bar was good too.rr

good location, clean rooms (and facilities in general), breakfast, heated pool, coin laundry

the breakfast options were varied and it was great to be able to use the laundry room

a lady screaming at her kids.

pool hours were a nice perk!

am used to having a laundry bag in my room

a great place for kids and easy access to different places within the city

was ready, they respected my wishes as far as cleaning times and the staff (reception, breakfast, maintenance) were all friendly and helpful

the laundry was clean, which we utilized

front desk was very considerate. very accommodating with a late check out.

hot breakfast, gym facilities, pleasant staff. good location to get into the old town

went down for coffee and breakfast at 9am and the hot food was close to empty

breakfast was well prepared

but we have been staying at hampton inns all the way from texas and we were a bit tired of the breakfast food offered so we ate out

we enjoyed your hot breakfast!

tight parking spaces. more than one vehicle weas double parked to allow for more room.

wifi was a pain to set up

the staff was friendly and it did shuttle us to the event

parking lot is a bit narrow for bigahole trucks but overall good parking.

comfortable and most of the staff was friendly and helpful except for the employee who bought us room service

location and quick acces to main streets, super nice breakfast and facilities according to city theme

parking lot is a bit small as well as the parking spaces with one way in and one way out

good breakfast. great air conditioner. kids enjoyed the pool.

checking in the front desk workers saw my kids and asked if we would have enough room with my three kids, i said yes

was charged extra upon my arrival for having a pet with me

liked that there was a laundry facility

nice staff and cool looking bar and pool area (closed for covid reasons)

safe environment for the kids

too many kids at the pole, but not sure how they could fit that.

laundry facilities would be nice , easier to get ice

we were across from the gym kids playing and hanging around

food at the bar & grill upstairs has some of the best tex mex food we've ever had and excellent service too

inside, the service of the shuttle any time to go to the center, the room with a view over the pool

many kids swimming without adult supervision

easy check in staff accommodated me for an early check in

the room next to us had several kids but we did not hear them at all

i requested rooms close to each other (ideally attached) for us and our kids

the breakfast was great and the location was so convenient to everything.

the kids enjoyed the waffle and cereal, otherwise they could have had an additional hot breakfast

i appreciate the ability to have our cats with a very reasonable pet fee

additional charge for breakfast

great space in the room, well stocked breakfast.

laundry done thru hotel is very pricey

have more towels available in the pool/hottub area.

breakfast was great - all was great

the breakfast that was included with the cost of the room was good

the breakfast was better than just a continental meal, and well presented

i'm disabled and the pool and hot tub was very difficult to get into

not a hot breakfast, a advertised

kids in room above our room running all night couldn’t sleep

exceptional breakfast with delicious burritos, even vegetarian options

i had a kitchenette and a small outdoor patio which i used every day

the breakfast was cooked with fresh ingredients and made on site

great breakfast too

fe until well after midnight, but the night manager made sure to meet us and helped us arrange a late check out for the next day

only downside was even though the pool and gym were closed there was still a fee charged for usage

had a lovely stay - comfortable room, plenty of parking, good laundry, good atmosphere in the bar area

the grounds are pleasant and the on-site laundry came in handy

also entertainment provided with daily events even for the kids

pool and gym were small but not really what i was there for anyway

small pool but didn't really care.

the staff was delightful, the shuttle prompt and the location superb

the web site it stated a pool and jacuzzi

property was beautiful, great location, great shuttle service downtown, and the staff was so lovely

breakfast options were great and the flexibility of where we could get full service breakfast was

there are two pianos in the lobby piano bar (plus a huge grand piano in the breakfast room) but the entertainment wasn’t happening at this point

sad to see the restaurant and bar not open.

fun dining with piano bar entertainment

the hotel has a great breakfast and restaurant on site

the free breakfast buffet was a great surprise and very good

2) bring your dog with no extra pet fee

clean, great bed, friendly staff, early check in accommodation, amazing location

we loved the pool

we would have liked more items in the kitchen.

quiet with plenty of space in the living area/kitchen and the bedroom.

also the room had a kitchen that was stocked with dishes and pots and pans which allowed my family to make a meal or

the accommodations were just what we needed; king bedroom, living room with sofa bed and kitchenette with fullsize refrigerator, microwave and stove

the hot tub and pool were peaceful

first room they put us in was next to the laundry, out the window was the air conditioning unit and i think the person upstairs was wearing

good looking hotel with friendly helpful staff, especially shuttle drivers. fun place!

decor, the atmosphere, the art, the design, the bar, the location, and the free and convenient parking

i even liked that it wasn t a continental breakfast, yes you have to pay

$12 per day amenity fee & $25 per day pet fee a little high.

one issue we encountered was an unexpected pet fee: $35 for our dog (in addition to the extra charge for a pet-friendly room, which is $20

the staff went above and beyond. access to an ev charger was key. the location was excellent.

comfy bed. efficient kitchenette . easy walk to the plaza. great breakfast. friendly staff.

they did add a pet fee to my total bill, they said, which i think should have been disclosed on the page where i

wifi, unresponsive climate controls air conditioning was set at 62 with hi fan, which should

this hotel allows dogs and along with the extra room service charges, these should have been advertised upfront

the room, the gym and hot tub were great, as was the room service.

internet access is very unstable and intermittent the wifi shows full coverage but in a couple of minutes there is no internet connection via this wifi,

me but seems like a lot of hotels class themselves not as hotels but as resorts if they have gym or

no room service

room service is was not available 24 hours

i would have been so pleased if we had room service without asking, just a tidy up with soiled towels gathered, trash emptied, fresh water

great outdoor heated pool that we used in late october. nice hot tub.

9 foot deep pool. original hacienda building in perfect location.

don’t really dislike anything but i would like to suggest that the in room coffee bar have two packages of regular caffeinated coffee

clean and cozy rooms. loved the in-room fireplace and the burrito bar breakfast

the breakfast burrito bar was great, along with plenty of fruit and cereal options

pool or spa

breakfast

- excellent intro to the area with map; full kitchen with everything we needed to cook for dinner and breakfast

the kitchen had plenty of dishes and utensils

the living room was very enjoyable and the kitchen quite adequate

friendly staff, early check in and extended check out

room was huge cause it was a suite which included a living room and a kitchen which was nice to have to make a few meals during my stay

th free drinking

location, art, nice clean rooms, room service, restaurants, bars, and fantastic staff

pool could have been better considering it's one of the more expensive places to stay.

i say great for kids

been to almost every restaurant and when staying at the hotel we always order room service

dinner ordered from restaurant for room service was spectacular

00 a day for parking after paying so much for our stay

we had a great time there and the restaurant and bar are also

) from room service, but an exchange was handled quickly

great bed, nice staff, great room service.

had a room with a fireplace and a bar area and a separate sleeping room

once in my room the restaurant kitchen was next to the room

cozy and very convenient location. staff is great and the hotel bar is a nice place to hang out

except the advertised “kitchenette” was a very small bar area

i think the kitchen was on the other side of the wall, our bed was against the wall and we could hear dishes

there is an amazing cocktail bar in the same building where the bartender has created all kinds of unique infused cocktails

nice pool/area

gym

lousy wifi. seriously. very difficult wifi.

facilities were excellent - the pool and hottub as well as the bar area with the fireplace

great pool area

the location, the staff was friendly and the pool was nice and warm

pool was great

parking on site (tho there was an extra charge) beautiful, clean room with comfy bed and a nice pool

the room was at the opposite end of the lobby, so having kids it would’ve been nice to have staff be more mindful about that in the future for other

location- updated property - large rooms - pool great. super clean

give me a large comfortable room with free parking any day

laundry facilities were great, clean, available

pan dolce for breakfast on the weekends

excellent breakfast and great location

nice full kitchen facilities. easy to get to plaza.

noisy kids running on pool deck could be heard on floor below

the pool and gym were really nice with great views on the rooftop

but a bit of a madhouse for such a nice hotel-was like a embassy suites free for all full of kids

definitely the location! so close to the plaza.? also the rooftop pool is awesome!!

free dinner and breakfast, both excellent

it had a well equip kitchen, with plenty of dishes to last several days without having to run the dishwasher, plenty of

cleanliness, comfort, adequate kitchen supplies, quiet, close parking

pool: hours need to be longer into the evening; also the employee (21 mar, fri) just came in at

the room was spacious and loved having a kitchen, even if only leftovers from the restaurant were stored in the fridge

couple minor things were that the kitchen, while quite well equipped, only had a couple of spoons and the fridge was set too cold and

customer service was wonderful and if i had had time i would have taken advantage of the swimming pool and sauna

great breakfast! staff was extremely helpful!

the breakdown was very good. the pool and hot tub were relaxing

the only downside is that the gym is on the third floor and when someone is running on the treadmill it is so loud below

and coffee being made in laundry room,

convenient shuttle service all over town

the desk, valet, and spa staff were spot on

i wish there was a direct line to housekeeping and shuttle services.

poor room service. lack of interaction to describe facilities in the hotel.

no room service, no wifi

no pool but did have hot tubs. no elevator for 2nd floor.

was very cute although too cold to use :(the staff were extremely friendly and helpful and the breakfast that was included was excellent

had to switch rooms after the kids left on sunday

the shuttle service to downtown santa fe was free (although we tipped each driver), quick, always

the hotel provided us with an shuttle service when ever requested

the spa service was good

they also have a five star spa on location

take the free shuttle to downtown santa fe and walk as much of the plaza and museums as you like, but for true

had talked with staff long before booking asking for spa pamphlets

great get-away!! spa amazing !!

were a lot of kids in the pool and jacuzzi playing football

the pool area was beautiful and so clean

i was granted an early check in for no charge

too much cigarette smoke in casino

nothing for kids to eat so bring your own

the pool was kind of small

close to casino

nice atmosphere we enjoyed the outside patio we like that it was walking distance to the casino

spacious room. beautiful building. kitchen. trails.

the balcony and general grounds were lovely. we loved the breakfast!

breakfast was so-so (powdered eggs, stale bread goods, over-ripe bananas) but the all-day coffee

front desk woman was very helpful. breakfast server was extremely patient.

clean rooms, excellent free breakfast, very accommodating staff, close location to atomic transit bus stop which takes you to

had laundry facilities

perfect location to explore bandelier national monument. great breakfast and cozy room.

in addition, the kitchen was very useful

good breakfast and nice pool area

nice pool, hot tub and fitness room

breakfast was delicious

great view from breakfast area

they did a full renovation of the hallways, stairways, laundry room, workout room and i'm not sure if they had a pool because nothing was open

the hot breakfast and the staff. they were friendly and ontop of everything.

great breakfast variety

i really enjoyed the fitness center; the room was cozy and the microwave/refrigerator quite convenient

all aspects very good. breakfast lwoman went out of her way to provide friendly service.

no pet fee

couldn't sleep due to room right next to laundry room and front desk

laundry on premises

family and i liked that the location made laundry and food services accessible

little selection for breakfast

would have liked a better breakfast but these seem to have gone away with the onset of the covid pandemic

breakfast selection was very minimal and i believe that they took oatmeal off

breakfast was extremely limited due to their covid-19 constraints there was no kleenex in the room

rooms clean, staff very friendly, breakfast was good but not great