the pool and hot tub are clean, heated, and not postage stamp size like many newer hotels

the only downside is that the gym is on the third floor and when someone is running on the treadmill it is so loud below

breakfast buffet style very nice selection

the breakfast was great!

the gym is well equipped

swimming pool looked dirty.

i was sick with stomach flu and they accommodated my request for early check in

kids in room above our room running all night couldn’t sleep

pool was a little rundown and only had one set of tall stairs (not super great for kids but this is ok)

pool hours, i know every hotel that has a pool, shuts it down in the evening

the gym was nice. room was decently sized for the 6 of us.

breakfast was not served by the time we checked out

perhaps the pool could be open later then 10 pm would be

the rooms and pool is nice beds are comfy

the pool was crowded- but i expected it to be on a weekend!

the breakfast was great and the staff were very welcoming

i appreciate the ability to have our cats with a very reasonable pet fee

the kids enjoyed the waffle and cereal, otherwise they could have had an additional hot breakfast

the clean room and breakfast

kids were disappointed

we arrived late after 10pm and left after breakfast by 8am

breakfast wasn't that good. eggs where cold fake looking and like rubber. coffee was good.

good breakfast. great air conditioner. kids enjoyed the pool.

$25 pet fee.

to drive around to get to the mall when the parking lot looked like it could have been open straight to the mall

travel package with water breakfast bar would have been nice in the morning upon my leaving

the free shuttle, the possibility of checking out for free until 2pm.

the big open lobby with fire place, free cookies, southwestern style, free shuttle downtown.

i couldn't get room service on sat. morning till after 9:30.

ate some appetizers at bar which were very

a great place for kids and easy access to different places within the city

comfortable bed. nice breakfast. very nice staff!

no laundry bags for dirty clothes

laundry on the premises was nice

swimming pool, hot tub, laundry facilities

the pool area was not cleaned up, it was a tues eve and lots of wet towels around, kids using the life buoys from the wall as toys

used the laundry after days of camping in the mountains

nicely decorated, the bed was very comfy, the room was quiet and it was very convenient to the laundry equipment

a lady screaming at her kids.

breakfast, comfortable tastefully decorated, clean room, professional staff

at the front desk was sooooooo sweet and helped to accommodate us with early check in on a busy weekend

laundry kind of expensive.

plenty of room to parallel park with our 17 foot travel trailer

the laundry room only takes quarters, but the office wouldn't give any change (might be a temporary

the coffee maker in the room was nice since i left very early and did not have time for the breakfast

exercise room, ice machine pool, hot tub, free breakfast and laundry are nice amenities

pool , hot tub, breakfast

the kids had a blast though

desk ladies are great, weight room, & pool/jacuzzi were great, breakfast was great, and i really wanted to “have” the pillows for

my kids liked the breakfast

overall cleanliness, a warm pool, comfortable beds and tasty breakfast.

i would say is since it was a very short trip, we didn't get to enjoy the amneties such as the pool

a pool

the breakfast was just great and the food was good

pool closed

gym was 3 machines in which the treadmill didn t even work

gym is basically nonexistent

easy to access, good, safe parking and very friendly, accommodating staff

breakfast, gym, and pool and included

explained parking

laundry on the second floor $2

the gym is small but good enough to do your training

great staff. good breakfast. comfortable bed.

the small gym had satisfactory equipment

i was able to use the small gym also and that was great

plenty of comfortable spots to eat in the breakfast area

especially enjoyed the pool & spa in the evening after touring the indian markets all day…

kidness, cleaness, breakfast

the pool can use little dusting and cleaning

kids running in the hallways and in the (weirdly greenish) pool

hotel is in disrepair. we were not given the room we reserved. kids slept on the floor.

that the pool and beds where available and comfy

hotel is in disrepair. we were not given the room we reserved. kids slept on the floor.

a shuttle that took you to town

if your upstairs guests have kids, you can hear every single step

had me park where they could keep an eye on it for me

courteous early check in was a big plus

was very professional and worked with me on a place to park, i had a little

freezing cold pool. for breakfast you can make your own waffles!!!

someone left there laundry hanging on the stairs railing out to dry

breakfast including waffles, fruit, oatmeal, etc

i went to do laundry and i hand to pay for soap and softener

the pool and yard was amazing

great value, pool, hot tub, great property for exploring

the grounds were lovely. the pop up cafe was delish and the reina bar was cozy.

the room smelled awful (think middle school kids locker room)

we took a dip in the pool with our two teenage daughters which was a nice relief after a long drive

32 was next to the laundry/ice machine and it was very loud

the location was easy to find, parking was a snap, staff was super friendly, room was immaculate

laundry facilities were great, clean, available

breakfast was outstanding and the grounds were lovely

i think they upgraded us because we booked a king room, but ended up getting a kitchen and living room with a fireplace

kitchenette a big plus

only downside was even though the pool and gym were closed there was still a fee charged for usage

had a lovely stay - comfortable room, plenty of parking, good laundry, good atmosphere in the bar area

the grounds are pleasant and the on-site laundry came in handy

also entertainment provided with daily events even for the kids

pool and gym were small but not really what i was there for anyway

2) bring your dog with no extra pet fee

clean, great bed, friendly staff, early check in accommodation, amazing location

room service dinner - very good

parking is a little tight and not many spots

the hot tub and pool were peaceful

decor, the atmosphere, the art, the design, the bar, the location, and the free and convenient parking

parking was plentiful and the place is just beautiful and not sterile like a chain hotel

also the continental breakfast was ok, not hing

husband and i enjoyed our stay at the hacienda, hotel and spa

fireplace in room, spacious bathroom, excellent spa facility, wonderful butler service in the hacienda

hacienda is the nicest hotel with spa we have stayed at in santa fe especially for the $--- night vipprice

exceptional staff great for pets and shuttle service was awesome

one issue we encountered was an unexpected pet fee: $35 for our dog (in addition to the extra charge for a pet-friendly room, which is $20

comfy bed. efficient kitchenette . easy walk to the plaza. great breakfast. friendly staff.

they did add a pet fee to my total bill, they said, which i think should have been disclosed on the page where i

$25/night pet fee is a bit high. slippers would be nice with the very cold tiles!

i have displayed our mini tile in our kitchen

- excellent intro to the area with map; full kitchen with everything we needed to cook for dinner and breakfast

room was huge cause it was a suite which included a living room and a kitchen which was nice to have to make a few meals during my stay

most everything, especially staff. kitchen with all dishes and cooking equiptment was wonderful.

the small kitchen was just the right size

and info pamphlet was useful - fridge, stove, oven, microwave, kettle, coffee maker, and sink in kitchen - adequate bathroom - delicious breakfast with good variety to choose from

had a clean room with kitchen facilities, comfortable bed, choice of pillow thickness, with good parking, close to

charming room with kitchen & private patio. close to excellent restaurants

i loved my spacious room as well as the delicious breakfast

room was big, with a kitchenette and a very comfortable bathroom

breakfast abd breakfast room were nice

appreciated spa tub and fridge and microwave in the room

the breakfast burrito bar was great, along with plenty of fruit and cereal options

breakfast, fireplace

the heated floors in the bathroom, the patio outside our room, the restaurant 20 steps away, the breakfast was fabulous

the breakfast was better than most

the location, the staff was friendly and the pool was nice and warm

parking on site (tho there was an extra charge) beautiful, clean room with comfy bed and a nice pool

very accommodating with an early check in for us as we brought our 9 month old

wish we could've used the pool - too chilly

i loved the windows it felt a little more homey. it was very comfortable for me and my kids.

great location. friendly staff. delicious breakfast. quirky and very clean room.

there are two pianos in the lobby piano bar (plus a huge grand piano in the breakfast room) but the entertainment wasn’t happening at

there are two pianos in the lobby piano bar (plus a huge grand piano in the breakfast room) but the entertainment wasn’t happening at this point

breakfast was complimentary as well and so

breakfast was a nice bonus

facilities were excellent - the pool and hottub as well as the bar area with the fireplace

pool was great

in the past water and wifi were free; now it s all packaged with parking for a high daily price to make you feel like

room service food was good but menu was limited and items a bit pricey.

we used the gym and it was very efficient

they did not have room service which was disappointing

great location, staff, and big rooms. nice pool too.

great outdoor heated pool that we used in late october. nice hot tub.

the pool was closed for maintenance, but, since it was mid march, i doubt anyone would have anticipated

hard to find in dark pool area outdated

the amenities including the hot tub and pool

the pool and hot tubs.

never got wifi after complaining.

i know its a popular hotel but for that price i expected the quality of the room and gym facilities to be much

everything was amazing. great pool, great staff, spacious rooms. perfect location.

desk experience is always fast and pleasant, concierge is friendly and knowledgeable, room service is quick and good, bell boy is willing to take the time to help us get settled in upon

the location overlooking the pool was a nice touch.

location, art, nice clean rooms, room service, restaurants, bars, and fantastic staff

room service dinner on friday evening was ok, but not as good as i had hoped

location, history, lobby, restaurants, pool, garage.

joe's tequila bar on property was excellent and fun

and restaurant bar area are warm and inviting

laundry was very convenient

there is no pool but an outdoor 'spa' pool

friendly, laid back, the breakfast was excellent, free rides to town, great location - walk to everywhere, happy hour with

difficult parking.

the bar and restaurant staff aren t particularly attentive for the level of hotel it is.

dinner ordered from restaurant for room service was spectacular

we ordered room service one night and it was lukewarm at best. however, it was good.

bar was very friendly

decorated for christmas, due t o covid, they gave us some nice snacks and drinks with included breakfast n the morning

the pool was lovely

noisy kids running on pool deck could be heard on floor below

young teenagers, although not disruptive in any way, did sneak into the pool area

kids loved the breakfast

hotel, great staff, morning coffee and light snacks provided in the lobby, good fitness center, close to the plaza, overall absolutely

parking area is too small

heat didn t work well in our suite. no room service available.

convenient valet parking

required valet parking

our bed was right against in the wall and the kitchen was busy because it was loud and distracting

i think the kitchen was on the other side of the wall, our bed was against the wall and we could hear dishes

the restaurant and bar in this hotel was super easy to get a quick bite and drink when you don't want to be out in the

i arrived in town at 10am and had to wait until 4pm to check in as they wouldn’t accommodate an early check in

cozy and very convenient location. staff is great and the hotel bar is a nice place to hang out

there is an amazing cocktail bar in the same building where the bartender has created all kinds of unique infused cocktails

quiet with plenty of space in the living area/kitchen and the bedroom.

only stayed two nights and had no intention of using any of the community facilities (pool, gym, etc

basic little gym and pool

the pool was closed for maintenance.

larger than expected free facilities good hot gym and laundry staff helpful

pool was colder than expected the hotel definitely needs an update

there was a full bar and restaurant upstairs drinks and food were awesome

although we did not use the pool and hot tub, they looked inviting and there were kids swimming in the pool - - in march

work, no bar or restaurant, $25 amenity fee ( with 2 “free” drinks of beer or wine), local kids hanging out at pool,

pool, hot tub, gym

we all wished the pool/hot tub were open past six o’clock so we could enjoy after returning from the day’s

cleanliness, comfort, adequate kitchen supplies, quiet, close parking

pool and jacuzzi area closes way to early

enjoyed the well equipped kitchen - it was small but had everything we needed

pool: hours need to be longer into the evening; also the employee (21 mar, fri) just came in at

the spa service was good

they also have a five star spa on location

take the free shuttle to downtown santa fe and walk as much of the plaza and museums as you like, but for true

had talked with staff long before booking asking for spa pamphlets

great get-away!! spa amazing !!

were a lot of kids in the pool and jacuzzi playing football

the pool area was beautiful and so clean

i was granted an early check in for no charge

too much cigarette smoke in casino

nothing for kids to eat so bring your own

the pool was kind of small

close to casino

nice atmosphere we enjoyed the outside patio we like that it was walking distance to the casino

spacious room. beautiful building. kitchen. trails.

the balcony and general grounds were lovely. we loved the breakfast!