view, tasteful decor, comfy beds, pool amenities, housekeeping staff, views, views, views

great resort hotel with restaurant and spa at the

150) friendly

my room faced the parking lot, but i still slept very well, it's not loud at all

the room was beautiful and my two young kids loved the pool and the beautiful grounds

kitchens were just minimally equipped.

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

no receipt provided for the pet fee $25 and parking $10 and turns out i got charged a different amount $50 after check out no

large apt with full kitchen

we drove an ev and there were 3 tesla chargers and one standard ev charger in their gated parking garage, which was most excellent

kids were only allowed at specified times (which i understand) however, they didn't allow kids at

there was no sink in huge expanse of kitchen counter

golf course was so easy to get to it was unreal

gym was acceptable. nice scenery

the only thing that comes to mind is ensuring that the kitchen was stocked with enough of the appropriate items necessary for a few days stay…ie

the pool, the spa, the sauna and the steamer were perfect

lighting in suite with kitchenette we booked was very dim

gym hours

thought kitchenette includes a stove top

pool and gym room service

if there is 2 beds in 2 separate rooms that would be better for a family with kids

small pool and no hot tub.

the gym was nice and the pool was good although a bit small

the room was amazing and spacious. great breakfast with a variety of options.

beautiful hotel casino walking distance from hotel mall is 10 minutes away

our host, douglas, provided outstanding service and an excellent breakfast to begin our day’s activities

the owner and staff were accommodating and lovely… and there was a great continental breakfast

the breakfast was so generous as well with a fusion of both asian and canadian style items

my room was upgraded and the breakfast was delicious

my wife and i booked a king room with the spa bath and it was such a relaxing stay that night

by car,great location,the staff was very friendly and helpful, the room was very clean,very good pool,very good pub,great stay

the open gym and media room all night

front staff very pleasant and gym area is a nice feature.

hotel looked like it was falling apart the gym was under constructio and the pool was outside

the room was very clean and the bed was very comfortable,good service,very nice wifi,very nice pool,very good experience

the kitchen was well equipped and everything worked well

laundry and dryer for 4 dollars total

immaculately clean, good breakfast in a spacious but cozy room that also had fun stuff for kids to do - games, pool table, etc

super comfy, nice breakfast, free coffee and juice all day long, got free upgrade to king room

shuttle early check in social room with drinks and entertainment friendly staff and

were very accommodating and just overall wonderful from checking in, room service, to our pool reservations

the gentleman, harj, who checked us in and subsequently tried to help give us a late checkout was professional

free ev charging in the hotel's parking garage

room service very fast though expensive

lack of utensils in wet bar area

tv worked, as did the wifi

key tourist sites), safe underground parking, nice little kitchen, very quiet, up-to-date, good wifi

beautiful design. loved the lobby/ bar area. very welcoming

this hotel is also conducive for family with kids as they have spacious rooms

very clean, with convenient amenities including a restaurant, workout room, and laundry facilities

all good location/ ev charger./dog friendly.

the suite was amazing. 2 bathrooms 3 beds full kitchen and a great view

ev charging.

ich looks cool)

great location close to sea front and they have a laundry room for guests to use.

location, staff and amazing breakfast. michael at the front desk was very helpful.

excellent breakfast and host.

breakfast was delicious

wonderful. the location was.perfect. the breakfast was delicious and presented beautifully.

breakfast was amazing

were comfortable and the pool was great for the kids

the pool was, unfortunately, out of service when we were there.

overall very nice accommodation. friendly staff, nice bar attached, rooms kept well.

nice clean room and very friendly staff enjoyed my stay there and would stay again there was also laundry on

pool was down

great staff. relatively new renovations in the rooms. clean. good for kids.

location, parking for an oversized truck, lots of great amenities for kids, the property and beautiful boardwalk that goes for miles

there is a gym, very spacious, which we did not use

through the gym dripping wet between pool and locker room, bird poo everywhere and dj in bar area was so loud

the spa was an enjoyable experience and well priced

-nice large rooms with balcony, kitchenette, fridge

was on the main floor with the room between the office and the spa,gym facilities and the front door on the street

lovely location and facilities. loved having a kitchen with a kettle and a teapot!

kitchenete rooms avaliable - fridge,

fabulous large room with balcony and kitchen facilities

they have onsite laundry, a restaurant and gift shop as well as fast wifi and huge apartment style rooms

od) was available

they do not have room service.

room was spacious, the kitchen well equipped, and the bed was very comfortable

room service was cold and one order they forget a part of the meal, and utensils

pool great food and view was amazing

lucky with an early check in which really helped with a place to

outdoor pool and hot tub was fabulous

the early check in

breakfast and food in general was very good . pool and hot tub was nice also

staff were nice, let us have late check out on new year s day

clean, friendly staff, good breakfast, laundry facilities on site.

location, no extra charge for breakfast, parking and wifi.

liked that the continental breakfast had fresh fruit and kids enjoyed the toppings for the

did not let me checking with my husband’s credit card and my name on booking while kids were sleeping in the car

we used the swimming pool with the kids in the morning : great

great location, wonderful staff, accommodating chef and staff. warm bar atmosphere.

t included), and close to all town amenities, and restaurants

they have a nice pool and steam room, the staff were very friendly and helpful, they have ev chargers for only

cooling system cut off every night leaving the room stuffy 2) wifi disconnected every night meaning that i have to reconnect every day 3) parking was very

full kitchen is always a plus

food from the hotel so i have no opinion about it, but staff was very friendly, i felt very safe, laundry comes handy, the room was spacious and very nice

the kitchen was well-appointed and great for preparing family meals

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

was a suite with 2 big bedrooms, each of them with 2 double beds, large living area and kitchen

great pool, gym, and

nothing. perhaps more gym equipment.

pool, spa and sauna was excellent

pool a bit too chlorinated maybe

at q was not a great experience, very slow service, odd menu as kids had to order lunch and adults brunch, i had chia pudding while the kids had spaghetti and

had asked for a slightly early check in, and they were able to accommodate that

it was saturday night and the bar was rocking, and a little loud, so they moved us up a floor to a better (quieter) room

still the patio could be a big bonus for families with kids or animals

being an older building i found my room well beyond my expectations, having a kitchenette was a big plus and ample room to boot

other guests had the doors to their suites open and lots of crying , loud kids

the gym was limited, but had enough to get a good workout in

the shared laundry facilities is a great touch

very old gym equipment. mice in the lounge area !

so kind so helpful so knowledgeable and have a willingness to help that is bar none

facilities the food the updated bathroom with a disability bar in the shower stall as an older couple with my husband using a walker, having a quiet bar a

bathtub and kitchenette made for a relaxing evening after a day of touring around with my mom and kids

we also appreciated that beacon hill park was literally across the street and we could run the kids in the park

the laundry facility

spacious room, comfy beds and pillows, handy kitchen with a full size fridge

great location, friendly staff, fully equipped kitchen!!!

(and we ate all over) we also had massages with the spa downstairs and it was very luxurious and special

we also went to the hotel spa for couples massages and they were perfect

and easily accessible hotel;spacious very tidy room;efficient valet parking service with ev charging done overnight; we would like to return without hesitation

it had a nice bar and friendly bartender but food seemed pricey

however, we did visit their bar twice for happy hour and snacks

unfortnately in the evening the downstairs bar and surrounding

added bonus was the great whisky bar off the lobby

no pool, gym, hot tub or spa if that's something you would be looking for

issue at best…first night there was a minimal amount of noise from the churchill bar which didn’t exist on the following nights…didn’t impact my sleep but if you might be

sitting area with a library full of old books, a wet bar and fridge, a wood burning fireplace ready to light

rooms, lovely service, good gym that was never busy and chalking distance to great restaurants and

gym was adequate, and not busy

room service was horrendous -- pretty much the worst hotel food i have ever had

i could have stayed in other hotels close by for less than half the price and had the bath and room service i had wanted

the bar at the bottom level was very popular, so much so that i wasn't allowed to enter as they were at

university kids partying late into the night

some people complained about bar noise from downstairs

arriving at 8:00am was a very long wait after travelling for a long time , should accommodate a early check

great location, bar and entertainment right downstairs

stay, comfortable reasonably sized room, staff was friendly and accommodated early check in

dogs no room service

pool area / gym were all good

there were so many different options- our kids really enjoyed the waffle maker

room service was delicious we ordered breakfast in bed

convenient location and they accommodate our early check in which is a really an a+

clean, great location, spacious bathroom, nice swimming pool/gym area.

parate) bedroom and sofa bed kitchenette

a/c unit in the room, bed, kitchen

i could hear my kids talking in our room as i was waiting at the elevator

it was rather noisy throughout the night, laundry from the housekeepers was noisy

we also loved the fact that we could do laundry there and get fresh coffee choices every day

great location, gym and staff were helpful. cafe in the same building for breakfast.

didn’t sleep the whole night n there were kids around that kept on trying to open our room doors

the gym and spacious room laundry room

the room's kitchen was a perfect size and both bed and couch were very good to relax on.

pool, suite with kitchen and two tvs.

we love everything, big room, kitchen area, two big tvs, quiet at night, a lots of parking lot

the service and room were excellent! laundry facilities on site. loved our stay!

we did not use the pool or bar so not sure about those

find the gym n wish there had been telus instead i was un happy coz i couldn't get internet in my room with

the cocktail bar bartenders were a joy to watch

the restaurant and the bar was packed every time we went past it so that was a good sign that the food and service was

good attached bar and restaurant

if your kids are older and able walk the stairs then you are fine

very classy. cocktail bar is very fine. friendly hip staff.

comfortable bed, clean room, kitchenette fully equipped

can't think of anything. might have used the pool, but it is not heated this time of year.

thought maybe it would have been reasonable to be able to book the gym for an hour, as with the pool

we were also happy that we were able to book the use of the pool

thing is the pool was good our first time but the 2nd time we went in, it looked like it hadn’t been clean

the motel manager was very helpful and the motel had guest laundry facilities

no laundry facilities on site, despite being implied on listing

good value, close enough to downtown. they were cool about early check in and late checkout.

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn’t

full kitchen & accomodating staff, and laundry available.

nice suite; kitchen facilities, comfortable beds, great location

kitchenette has no dishes.

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn on the fire alarm

the kitchen tap was dripping.

earlier booking that i had to change, so good value huge room, 2 king beds, good wifi we used the laundry a few maintenance issues, check your door lock, not always locked properly dodgy area, but

but felt ok leaving it with video servalence in place staff was very accommadating asked for early check in said would do their best but was welcome to leave car before check in but early

the laundry facilities for guests, the furniture and the dark entry way.

staff lying to my face saying their laundry facilities broke the day before

outlets, ice machine, laundry, and some lights in the room were not working

great value with pool, spa and fitness room

i also feel that since we had booked and paid for a double bed suite with kitchen and ended up with a standard room they should have refunded the difference but since we had

i was pleased with the morning snacks and everything was in working order at the pool/hot tub

i requested a room away from road, parking lot, bar etc

the shark tank sports bar is very noisy but the manager gave us a private room twice so we were able to hear ourselves

noisy laundry area

too close to the loud and rowdy bar crowd afterhours in teh parking lot of the rooms

they have a gym and the mall is only 5 min away

coffee bar was great, 24 /7.

the closeness of a good bar with excellent food

room service was amazing, and overall we really felt

plenty of parking

good stay, bar was nice to have

bonus points for free underground parking and an on-site restaurant

usekeeping) none, unless you ask for it each day

requested early check in and a room on the third floor and both requests were met

massage, pedicure and manicure services at the spa, and ate at the pub and the restaurant and got room service

from the pub every day - amenities were not great

and the parking is free

service within the bar for food was slow .... need more staff or better training

the bathroom was modern and luxurious, the bed comfy, and the kitchen/living space was a huge bonus

we had a kitchenette and made use of it to prepare our own breakfast, very good quality coffee provided to

love the hot pool, hot tubs and steam room

hotel at the ocean in the wonderful small beach town oak bay (near a golf course) at just 15 minute drive from victoria

really enjoyed the spa and the outdoor hot pools - a visit is included with a stay at the hotel.

the room was spacious and clean. the beds were comfortable. the kitchen suited our travel needs.

the beds were comfortable, the kitchen was extensive, the bathroom was a bit small, but overall the room was great

there were 2 queen beds and a kitchen

bathroom and kitchen were good

the 24-hour laundry facilities were great

delicious free breakfast each morning

grab bar in tub was in a hopeless position!

convenient to the airport. good pub. comfortable bed. breakfast included.

quiet nook in the bar where we could avoid the sports tvs

the breakfast was generous with a good selection of hot and cold options

parking was horrible hard to back out or even turn around

had to back out all the way back to main road to get out of motel parking

was small/ burns in furniture/ room smelled/ tweekers from trailer park lurking in parking lot/ springs in bed poking you/ parking spots do not fit full size truck/ towls were small

great location just beside the road & gas station. car parking just in front of motel room.

shampoo in a little pouch, barely enough for one person, none second night, noisy, dirty, bad parking lot where you have to back all the way out

i am a big recycler . i had an early morning ,female employee, there tell me during breakfast ,

gave us a late check out for the race we came up here for

breakfast is limited but coffee was good

they offered soup in the evening and a great selection for breakfast in the morning.

the breakfast was the same for all three days we were there, but was much better than other comparable

management was amazing. great breakfast. very good night sleep.

the location near the ferry terminal was great, the staff were pleasant and the breakfast, though not extensive, was adequate, well-equipped and clean

hotel was exceptionally clean, breakfast was great. overall great value!

breakfast was very sparce

to safeway store and coffee shops, rooms were very clean and had everything we needed, free breakfast was provided and the front desk staff was extremely friendly and helpful

a large suite with kitchen

anyways, you can get drinking water from the automat in the kitchen anytime at the main building, so it is not a too big problem

they offer free soup after 4 and an excellent breakfast service

got a free upgrade to an apartment with kitchen and dining room

free laundry and breakfast

aircon was a little loud, kept my kids waking up at night.

the restaurant and bar are great, very good food and drinks, good portions, extremely friendly staff, very attentive

there was just a lot of kids in the pool at all times, so i did not go

i watched a dog pee just outside the entry way on the railings at the height kids would touch

50 a day for breakfast that they don’t even serve resort fees for the swimming pool ,gym which are

we had a huge truck and he helped us know where to park that was best for our truck

location. nice walk to town. staff friendly. early check in could park car close.

gentleman at desk was just lovely and very helpful, allowing us an early check in for elderly parents

comfortable bed early check in was allowed

there was a water hose in the parking lot i almost slipped on it with my motorcycle

parking lot is little small and gets crowded fast.

the property was clean, parking close and well lit

and an arrow sign on the way out of the parking lot would be great

didn t like the lack of parking area

there is a laundry service for a nominal fee and kitchen utensils

old, worn property and updated it with new surfaces, furniture, appliances, wifi, and access to laundry & kitchen supplies

there are also all the kitchen essentials if you need to cook the meal

staff was very friendly,they upgraded our room and allowed a late check out

we also liked that the laundry area had many things for guest use'utensils and paper goods, toasters, cookware, etc

the rates are fair, room is always clean, pet fee is affordable, and staff is accommodating

$15 pet fee per night

it was close to what we were doing. although expensive for the pet fee, it was pet friendly.

parking was a little crazy, but they were able to help me find a spot to

was newly remodeled. very nice surprise. very price and pet fee was reasonable.

the pool area was lovely

got the suite. nice room. had a good pool. ice machine worked well. elevator for top floor.

that we went where hot tub & pool not open till june.

pool not available, but seasonal thing so it was ok.

location for olympic national park, the ferry to go to victoria, and the boats for whale watching

the breakfast was fabulous.

breakfast in the morning was enough to fill us to get our day started: waffles, boiled eggs, yogurt

didnt let my kids take a shower

they had laundry sevices that were useful but i would say bring your own detergent/dryer sheets to save

it's small and there is no kitchen