fitness room, spa area, and hot tub were terrific

spa hotel which gets everything just right

the spa services were also excellent

i couldn't get room service or any food past 6 on christmas when we we're told we could when

no room service for a late night snack.

the pool was clean

great pool and sue the owner is the best

i liked how the staff treated us! to the extent of opening the pool for my nephew after hours!!

pool, location, good mattress, good price

exactly what we expected - a well priced motel with a comfortable room and a pool

they had a pretty heated pool

we were in the middle of a heat wave and the pool was empty and not available

old school charm of fingerlake motels. love the pool!

facilities were the cleanest of any of the hotels in which we stayed, the outdoor pool was so refreshing, the location was across from a u pick endless strawberry farm and sunflower

motel which current ownership and management have made quite nice and kept clean -- swimming pool, gazebo, knotty-pine paneling, comfortable beds, modern shower, cable, ac and free parking

everything was good jacuzzi heated pool food

surprise gem in auburn. the room had a sweet little window seat. convenient gym.

this was a good location in town. close to grocery, fuel, gym, state store. and a elevator.

above--lack of any extras at all--newspaper, gym, pool, breakfast of any kind, except coffee

easy parking, good amenities (gym, breakfast), access to finger lakes area is a breeze

the gym equipment was not functioning.

nice indoor pool and atrium area

there is an indoor pool and a gym there

the food in the bar was very good and service was great

the breakfast was wonderfull.

the hotel is still under construction but the rooms were very nice and breakfast was awsome

did not get what my offer stated which was a 25 credit at the hotel and also an early check in or late check out

everything. excellent location. staff was great. bar clean and matt was personable.

the facility is clean and bright, the food at the bar and restaurant is good, and the staff is helpful

laundry was available to dry swimsuits after pool time so we could have dry suits the next morning

pool was very nice and the breakfast was amazing including all staff that were very accommodating

the breakfast was totally minimal. we did not even bother with it.

coffee, juice and simple breakfast food available

were cycling the erie canal so it's on the trail and includes breakfast

good location, breakfast included, and friendly helpful staff.

everything but the breakfast.

trip on a roadtrip but it met all our needs, easy convenient location, comfortable beds, quick breakfast with the added bonus of a pleasant staff

breakfast was great, staff very friendly and very clean room.

location and morning breakfast selection.

staff and breakfast

the laundry proved to be very helpful this trip and they provided free detergent

they didn’t have waffles that were advertised. the gym was great!

that they had game areas for kids to play basketball etc.

breakfast was great & the gymnasium was cool

great breakfast

my kids loved the basketball court

this place also includes a gym, laundry facilities and free breakfast

breakfast in the morning had a great variety

i would highly recommend this hotel for its great value, and although we didn't have our kids or grandkids with us this time, it would be a great place to stop for the night with them in

great staff, comfortable beds, good breakfast. right off the thruway exit 39

it is very near the highway and has gym, laundry, ice machines

clean comfortable beds room service every day with new towels

they also provide pretty decent breakfast buffet

no hot breakfast

courteous staff; clean rooms, hot breakfast, easy wifi

and make this chain our first choice for their price, hot breakfasts, and facilities such as fitness rooms

plus good bar and danial stack house are best

very small but function fitness room

breakfast is a great bonus

the breakfast was good

fitness center was not well equipped and machinesee were not maintained.

free breakfast was so so

eggs were bad. ditto the sausage. room was good. grab bar needed in shower.

didn't have breakfast, but it smelled awesome!!

the machines in the gym did not work, the tv was difficult to use, the room was extremely dim.

i also really enjoyed the breakfast

breakfast was decent and enjoyable but needed someone in the breakfast room on weekends to keep

the breakfast included was very disappointing

wasn’t aware there was breakfast

late check out was able to leave at noon. laundry on my floor.

location is convenient, and allows pets

late check out was able to leave at noon. laundry on my floor.

the pool was great for the kids, location to our event was great

and the pool closed early

bar was awful

love the pool and gym

close to dinosaur bar-b-que and the bar strip, made for an excellent group road trip.

the happy hour and the pool

thought the indoor pool was too shallow

were many unsupervised children inappropriately using facilities like the gym, elevators, common halls unchecked by staff

too many kids

room service was amazing. food was great and hot

additionally, our room happened to be facing the irish bar across the street so you could hear belligerently drunk people being super loud between the

the location was near alot of places,free breakfast was nice and offered alot of choices

good value, spacious rooms, good enough breakfast, excellent central location.

no wifi provided paid was extremely slow and very annoying.

the wifi on my phone only worked in the lobby

complimentary breakfast, spacious king suite, locked outside doors

early check in. day supervisor took complaint seriously.

location is fantastic when you come with kids

smell of marijuana all night, staff has been informed could not find source. loud kids.

great omelette for breakfast. very friendly kind staff. love the historical hotel.

my family really likes the gym which is very well equipped

cluding the only option for breakfast) is served in plastic containers with

the staff was outstanding, the bar food was generous and tasty at shaughnessy s, and the hotel rooms were luxurious, peaceful

room service took much too long, half of the order was wrong, leftover stuff from previous guest in

the pool was small and so we're the rooms but didn't effect us.

the layout is gorgeous and the bar, outside lounge area, pool area and main lobby are gorgeous

the bar was a nice social setting

location was great. clean. friendly staff. having laundry was nice.

not like that our room had a connecting wall with the gym and we could hear the banging of the weights being dropped on the floor

everything! receptionist paul - the best! clean room, great location, decent breakfast!

hotel was clean and quiet. good breakfast.

plenty of plugs for my devices, good internet, good desk for working, good lights, good laundry machines, ice, fridge, and micro-wave

clean. good customer service. easy to find off rt 81. fantastic breakfast

fitness room on site

no breakfast

i just would've liked more variety for breakfast.

no product in the laundry room to do

gym was closed for no reason, no notice on the website

i really liked the coffee and tea in the lobby. i would have enjoyed a breakfast offering.

i would suggest adding options for breakfast.

nice staff, clean, and lots of amenities like microwave, fridge, iron, hair dryer and free secure wifi

room service for 5night stay

room was small but nice, nice tv and wifi; was a good deal with what we paid

free breakfast made this choice a good value. location was close to work.

loved the fire place inside the hotel, breakfast was basic breakfast but it was fresh, lady in the front was great and they give you a

staff was friendly and cook to order breakfast was reasonable and good.

bar and restaurant on site was helpful

there's also a bar that opens around 4pm

the bar to restaurant wasn't open (strike

enjoyed the spacious room with kitchen, the holiday decorations, and the complimentary breakfast, snacks, dinner, and laundry

included hot breakfast and dinner

for two adults two kids got one queen bed then she upgraded us to handicap with couch very full breakfast

room very clean, breakfast great, staff very helpful

however, they do have a hot breakfast every day and 4 nights they have do have food at 5:30 pm

breakfast bar with nice selection of food

very nice front desk staff as well as the folks working behind the lobby bar very friendly

super staff,comfy rooms, great location for syracuse university. breakfast bar decent.

necessarily a negative, but just take note that there is no bar or restaurant at this

great addition with the bar and food

i had one request that heat be turned on because we were getting in late and did not want our kids to be cold for bed

you have no rubber bath mat for the bath tub and no handicap bar in the bath tub

the hotel does not have a laundry service

location, shuttle, friendly staff, restaurant and bar

free shuttle to downtown area.

for a taxi to pick us up at the airport since our flight arrived at midnight (which was after the shuttle they operate ended)

clean, location and easy airport shuttle

only problem was with the shuttle service, when you go on line you get reservations not the hotel lobby

no, we were very happy with our room, the breakfast, the staff was so friendly and welcoming.

kids running down the halls late at night after quiet hours.

they let me have a late check out

location and breakfast

bigger breakfast

the room was next door to the laundry, but there was no discernable noise - i'm a light sleeper and slept well

very convenient for location. great value. good breakfast. beds comfortable.

clean, modern, very comfy beds, great breakfast

the free breakfast was way more than i expected

the breakfast was wonderful

amazing servive, great location, clean, comfortable beds, great breakfast .

super friendly staff. good breakfast.

no inside pool, and no clear connection to the main lobby and other buildings.

may have read it wrong but the pool was supposed to be inside ud83dude14 i did love the gym and wish they make a part for littles kids to enjoy as

the pool was clean and towels always stocked

pool was closed and wasn’t told until i got to the property even though i booked the place just

lobby building that included the dining area and a pool, and then 2 buildings with the rooms and gyms)

room and setup, they were very accommodating with my work schedule allowing a late check

the shuttle is also pretty useful

great location and very pleased they had a shuttle to the airport

to airport and all employees were great and polite and helpful bar was great and so was the band that played that

free starbucks coffee /tea anytime in the lobby . bar on site and pool /spa area nice

the breakfast was outstanding

kids running around late at night, couldn't sleep

bunch of kids running up and down the hallway and the stairs that was adjacent to my room

allowed an early check in which was really appreciated

hot tub and pool

not too bad for a 2 star! i got to do my laundry!

staff were very nice ' from lady at front desk to housekeeping to shuttle staff all very

location to main highways and the kitchenette

even though flight arrival was very late at night, hotel shuttle was made available and reasonably prompt

the shuttle service was beyond superb as were the drivers

the front desk person was fantastic. and the shuttle driver bill was awesome as well!

the location & i especially liked the shuttle to/from the airport

proximity of restaurants, etc., the pool!

empty in the gym breakfast was barely ok

the 3rd floor elevator door was dirty and no pool

location and 24/7 shuttle service to airport

birthday for my nephew he want to get in the pool

room was small, a cot was unavailable, because of covid the pool had to have reserved limited time frame ud83dude41

a little more survelliance over the breakfast area would've been helpful

pool was very small

staff were all very accommodating. had gluten free options. allowed for early check in.

breakfast was surprisingly full of different options considering a lot of covid restrictions are

,no fault of hotel and pool guy was there working on it ,however a little disapointting because kids were looking foward to swimming ,up and running sat at 3

breakfast service was great

breakfast was fresh with great selections

the floor was sticky in the kitchen and bathroom area

clean and location and breakfast

clean, indoor pool, breakfast.

morning breakfast was excellent with a variety of food choices, hot and cold

love the pool and how clean the hallways was..

having laundry available to dry bathing suits rates high on our list.

the pool was nice kids loved it

so comfortable, the shower head was amazing (had great pressure), and i loved that i got a good breakfast before work

good breakfast. parking, pool,

it was a comfortable stay and the pool was convenient for my 13yr old daughter.

the breakfast was scarce.

it was the worst, and believe me, when they read this, they will know and blame it on unruly kids deciding to have a halloween bash and ruin the whole night for all the paying guests, i can

was a perfect stay with nice room with free hot breakfast in the serving and full speed wifi

cleanliness, service, friendliness, convenience, breakfast, you name it

breakfast was nice and employees were so kind and calm to everyone and very help ful, rooms and

we were there, which wouldn’t have been great for the next guest as i was unable to keep my kids off the sheets and so it wasn’t clean by the time we left (and i doubt it got changed again

breakfast

improvemant of breakfast is needed

the hotel breakfast was less than desirable

clean nice stay, breakfast - toast, cofee, juice and cornflakes

frien_dly. staff. quiet. room. cleaned. daily. value. was. great. breakfast. veey. nice

was great, had something all my kids liked (with 4 kids this is not always the case) the pool was great as

i was hoping for a bigger breakfast. but that's ok

complimentary breakfast was better than most of the

security curtain in room was torn, only one operating piece of equipment in fitness room and even that treadmill was jerky and

great location and good breakfast

we did get a late check out but minimal

also with other kids playing knock and run all night

bar was great

outstanding front desk and shuttle staff

bar has a new rule in place where the bartender must measure out the drinks