the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

pool is wonderful and the space is really peaceful…just a minutes walk we from the beach and a

the pool was quite clean, even though the water was very cold

loved the pool and the amazing service i got from the staff

the swimming pool and the staff

pool and staff

location is perfect. pool area is very nice and quiet.

room was large,fast fast wifi

near beach and mallecon, nice personal, english speaking, spacy clear swiming pool, fully equipt kitchen

) was well appointed with a kitchen

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

wished that the kitchen was better stocked for boiling water for tea

kitchen needs new utensils and plates

elevator, no kitchen utilities (absolutely nothing)

there was a very small kitchenette but no glasses, no knifes and forkes.

kitchen was not well equipped, and the front desk had no extra items if you needed anything

balcony facing the pool was nice to sit out and relax on

swimming pool cold

pool is very cold

kids took over the pool area - fortunately we werent counting on that for a place to relax

kids took over the pool area - fortunately we werent counting on that for a place to relax

breakfast not offered at the hotel but there are options at walking distance

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

many stairs to get to room no elevators no breakfast no coffee onky machine in room horrible

the hotel's restaurant is good. pool area is nice. rooms pretty good.

no breakfast available

pool si clean, rooms are big

nice pool, great location, friendly staff

clean room, friendly helpful staff, nice pool and great location.

pool and really good location, loved the room and the shower was really good even had hot water

staff were friendly and accommodating above and beyond expectations, pool was beautiful, rooms were clean and comfortable, location was half a block from the beach,

safe parking and pretty pool

, staff were helpful, quiet location, staff found parking for our small car, only two spots available off street

the pool was very nice

wifi did not work

parking in the back with a convenient back door to bring in luggage

breakfast was excellent and i felt like i had the whole house to myself

great to have access to kitchen as needed

excellent breakfast, everything was perfect, totally recommended

a beautiful landscaped garden with a clean swimming pool, sun loungers by the pool, tables for sitting outside, a billiards room, a reception room with

needs some maintenance in the pool(cleaning)

breakfast was very good but we had wait quite long to receive it

we had dinner and breakfast at the restaurant on-site and were impressed with the quality and the pricing which was

the food was excellent the pool was very relaxing and the spa was the best experience

the rooms are spacious and spotlessly clean

e minibar is limited) to your suite as well, which we did

almost everything, great breakfast included.

wish i would have known the pool would be closed my entire stay :( i would have stayed

i hated breakfast. i have to say that's my only complain

service is limited to breakfast only

breakfast sweet bread could be way better.

i would of liked fruit in the buffet for breakfast

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

great location, very good breakfast, clean rooms.

breakfast is very basic but coffee is all i need at that time

great location, comfortable bed, great breakfast.

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

the staff is very accommodating and the free breakfast is good

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

nice room big shower comfortable bed lots of space 24hr gym

the free coffee during breakfast window is quite bad (extremely watery)

you need to go have breakfast by 10 a.m.

great room. fantastic breakfast. super clean.

nothing to complain. breakfast can be better

wish they had a bigger pool area.

good breakfast and great location

location was excellent, breakfast was great

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

no kitchen articles like other facilities i know.

there is a kitchenette with an electric burner, a microwave, and a fridge with a freezer

they have a gym

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying machines

about 20 rooms, intimate, walk out to pool patio from slider in room

location away from the city centre, and many cheap restaurants around, nice pool, very clean

pool was yucky

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

pool looked nice

gym was being reconstructed, pool was dirty

has a pool and gym

the swimming pool was great!

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

hotel was shabby not clean near pool

very nice pool in beauty garden

pool was very dirty and we expected much more from a 4 star hotel

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

pool too dirty to use

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

clean water at the swimming pool and embellish its surroundings.

the pool, prefer outdoor pool

the pool area is nothing like the photo, needs a clean and the water is ice cold

the pool is nice and the showers have strong water pressure and hot water

i like that it near food places and it got a pool

the pool was nice .it had a shallow end so kids could use it.

there pool had too much chlorine.

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

starbucks next to hotel. swimming pool and lounge chairs.

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

didn’t like fact the hotel does not hire enough staff to help at breakfast

the location good , clean , breakfast very nice

pool was always full of tree leaves

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

pool

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

pool looked lovely although we didn't use it

beautiful pool with a fantastic view on the roof garden

great gym and pool area

it was conveniently located, nice rooftop ( could use a bar there or service )

good facilities- the pool and gym were great

also, they need to improve the pool area

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

wonderful pool

edwardo at the bar was so friendly and helpful with information on how to get around outside of hotel

the bar and restaurant kept me out of the pool, but it looked great and the kids loved it

nice bar and restaurant

welcoming bar with great prices

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden with comfortable chairs & sunbeds

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

historic villa with many seating areas by the pool and under covered lanais

the pool is wonderful and it feels magic at night with all the lights on

breakfast was very good, tasty and healthy

breakfast each morning was fantastic

but, again, the breakfast was excellent

the pool area is very beautiful

breakfast great

decent breakfast (but do not expect too

the breakfast was exactly the same each day: cereals

breakfast is just corn flakes, milk, coffee and tea, bread and butter

although it’s been written that there is continental breakfast no egg, no cheese, just jam and margarine

breakfast

breakfast was amazing - beautiful interiors and very helpful staff and the owner was very

breakfast is delicious and healthy, and service was impeccable

the vegeterian breakfast was a spread of delights with a mexican twist, with the sound of a pool waterfall as the perfect morning backdrop

the pool is amazing

bar none

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice old colonial villa, good service and good open bar with beer snacks and cocktails

spa is amaizing. location is perfect. bed are super comfortable.

the staff was couterous and the spa was divine.

no good and silent place to relax area around pool rather noisy

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

we had a rent-a-car and the parking garage was a big bonus

good wifi in the rooms as well as free wifi in the squares in merida

car park - the room was enormous - it felt like a 5 star hotel but for an incredible value - gym and pool were lovely - food in the restaurant was the best we had across

staurant, gym, pool, etc)

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

staff, lovely atmosphere at social time, great kitchen, beautiful buildings and a wonderful pool

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social

location, staff were superb, delicious breakfast and nice decor

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

breakfast was a very delicious way to start the day

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

ran out of coffee capsules for the rooms :( fortunately, there was always good coffee at the bar

plus the hotel itself had a great bar and breakfast options

the pool is beautiful

breakfast was great - eggs, pastry, yoghurt, fruit, coffee, juice the room was very spacious with

i was in a king suite with a private pool

pleasant staff at the front desk and at the bar on the rooftop

the rooftop pool and bar is great in good weather

great breakfast and a good little gym

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

the pool was not functional, full of moldy water

the pool was the only thing that kind of look like the pictures

pool not clear, bathroom so old, shower curtain so old and dirty

there is no pool, but it is advertised. very small parking lot, fills up by 8pm.

we didn't use the pool, but it looked probably the best of all

plenty of hot water. we did not have breakfast.

there was not breakfast

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

pool wasn t clean

very good facilities, including nice pool and kitchen with coffee/tea available 24/7

loved the pool

great breakfast

the location, room, breakfast and staff were great.

great area, friendly staff, excellent breakfast, quiet, comfortable

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

d hot) day i could ve used that swimming pool also, no breakfast buffet

the walkway to the pool was wooden slats which weren't fixed down properly

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

all the personnel were amazing. facilities great. excellent breakfast.

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

there is free parking underground with elevator to higher floors

awesome hotel, location, beautiful, great breakfast, nice rooms, great staff.

the breakfast which was included was delicious

the choice and quality of breakfast is second to none

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

nice bar and restaurant, warm and professional staff

its a beautiful oasis of calm with amazing rooms / pool/ share space

the aesthetics, the staff, the gardens, the room, the breakfast, and the pools

elegant, very clean, excellent breakfast!

the bar was lovely in the evenings

they provide laundry service at a great price

breakfast is decent.

the garage contains a lot of parking lots to place your car

parking

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

there is no sunshine at the pool, otherwise it is perfect

pool is tiny but enough for a dip in

room service, quality of preparation of food, friendly staff.

nice rooms and beds and a little gym i used - quite old and simple but still good to have

quirks that were annoying: -no place in the shower to put bar of soap or shampoo

definitely not a 5 stars hotel. the gym was out of service

restaurant only open for breakfast. no bar or food available later

wonderful breakfast very friendly staff

location, breakfast, cleanliness

breakfast was not very tasty. it can be better

there is no small fridge in the room, in case you have kids and need to pack stuff

room, great location, very good breakfast (not included) and professional staff

breakfast was amazing. the location to the city is fantastic! the pool was refreshing.

we also liked the pool area to cool off after a very hot day of exploring merida

wifi connection, shower either cold or burning hot

the inner courtyard is lovely for relaxing& having breakfast

the pool area

the bar was closed.

the club is great for breakfast and a drink in thr evening

breakfast was excellent on the weekend but terrible monday

there was live music really loud up until 2 am coming from the lobby; and tons of kids and teenagers running around our floor being extremely

the food from room service

full breakfast would have been better than just fruits

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the continental breakfast was delicious

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet and accessible

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

the valet parking service is free and the staff parks your own car

some parts could use a bit of updating. the gym was kindof outdated

ople entering the gym, going to the swimming pool, etc

people and kids were constantly screaming and running up and down the hall way very late into the night - all

pool water could be cleaner

wifi quality wasn t very good and it didn t reach our room which was a bit of an inconvenience

rooms are a little bit old and they don't have a mini bar so you can put some things or cold your

buffet breakfast was stone cold both times i ate there

with private pool is great - large, quiet and clean

well wifi

breakfast very nice

wifi was a little spotty

the room smells also bad, blankets have stains, wifi is not working at the room

the room is so comfortable, the pool is awesome and is in a good location

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

great garden for kids and nice pool

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

comfortable hotel in a good location. nice rooms and the pool was too.

good location. decent size room. swimming pool area and parking nearby at another hotel

the pool was small, but it was nice for the children to be able to have a swim

the swimming pool and chairs were not very clean.

affordable and the size and amenities reflect that, but the hotel was kept extremely clean, the pool was refreshing, and a 3 to 5 block walk in either direction led to parks, shops, and

the pool was nice

parking one after another- need to move other cars in order to leave slow wifi location outside the

cleaning lady miranda or mirriam , none of the front end staff spoke any english at all ,, the wifi over two weeks was on off on off they keep saying repairado manyana manyana manyana but they

price and the parking facilities are just next door, making it very convenient

very nice room for the price and location a plus with parking next door , breakfast delicious

wifi, no drinking water, closed restaurant, periodic hot water

i paid extra for breakfast but in the morning when i went to have my breakfast they said the kitchen is closed and they don't serve any breakfast (cause of the covid)

the garden pool area very wrll maintained kitchen staff waitersvery friendly and helpful

there is a pool in the hotel

wifi did not work in the room. they don't have laundry but there are options in the area.

laundry near by & plenty of places to eat nearby

the pool and gym where very nice and equipped with towels

great hotel. good location, the rooftop pool is fun.

gym was small. breakfast was ok.

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over the city

clean, modern hotel. comfortable bed. decent gym.

rooftop bar had limited food choices

abraham let us have an early check in which was very much appreciated

the gym has no weight machine (only cardio machines)

i loved the rooftop pool, a great place to see a sunset

the breakfast was delicious and the cocktails too

the cute little pool was nice

the pool could be slightly heated

breakfast was delicious and always served

staff, breakfast, location, facilities

the complimentary breakfast was a wonderful gesture that we truly appreciated

i did not try the food there and the breakfast was only bread and coffee

breakfast was basic but good

the pool is nice, and gets some sunshine, and the location is very convenient if you want to stay in

custom breakfast

bed very comfortable pillows excellent.the pool is so nice and sheltered.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

the water of the pool too cold.

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

worst part is that they have a kitchen in their facilities

the rooms are beautiful with a balcony included the breakfast is delicious the pool very

wifi was reasonable

unfortunately, we didn't get a chance to swim in their gorgeous pool due to bad weather, but it looked amazing

- breakfast is served only from 8

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

also be aware the pool area doesn't get much sun

was nice to have a swimming pool, and it was super close to the bus station

the pool looked good but we didn't have time to try it out

great staff, really comfortable, modern room. lovely hotel. decent wifi.

came with friends and we all are happy with cleanliness, facilities, excellent location, spacious parking, smooth check-in and check-out

werent told about hotel parking around the

hotel pool looked a bit suss

there is a tiny swimming pool you can use to cool off, but no room to swim

great location, nice rooms, nice small pool.

have a rather small swimming pool but as we went there during low season (mid september) it was not crowded

the pool is small and not for swimming but nice for a quick dip.

the swimming pool is small. no coffee on site.

the hôtel is big and we enjoyed the little pool as well

loved the place and the pool

yummy breakfast and coffee i was able to walk to many stores and restaurants

great value, charming vibe, and peaceful pool courtyard

from the friendly welcoming staff to the amazing breakfast each morning

we liked the location (at the city center) , delicious breakfast and really caring staff.

beautiful common areas and swimming pool

it would be nice to have some choice at breakfast.

the courtyard was lovely and the pool was a great way to cool off in the hot mérida afternoons

breakfast can be a little more extensive

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

i really wish they had a coffee maker, in the room. but room service was efficient.

the room was spacious and clean, parking was actually easier than we expected.

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

bigger parking lot

bathroom had a shower and a jacuzzi, clean with a rainfall shower, very spa like

so i enjoyed my little space right by the pool

the pool is nice, but rigth next to the breakfast area

little bit far from the center (20min walk), breakfast was quite simple but okay

very comfortable bed, nice pool, very good parking, safe

great breakfast

the staff was really helpful, and room service was great

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and pool

secure parking nearby

swimming pool area is excellent too

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

starting with the whole stuff, continuing with the room's location and ending with the beautifull pool, which was very well maintained

room and pool

clean rooms, sparkling pool, helpful staff, tasty breakfast, good coffee, convenient location, peaceful evenings

there's plenty of good places to eat nearby and a bar across the street, on the corner, that has live music