no elevators, no complimentary breakfast, kitchen suite outdated, restaurant not open everyday

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

sliding door not working. kitchen light switch not visible.8

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

had to ask twice for bar soap and didn't change towels.

joe’s on the beach bar and restaurant for dinner

bed was comfortable and staff was accommodating for an early check in

great location and only one block away from a great bar / restaurant

like the bar and restaurant on the property was nice

need more bathroom counter space, no spoons in the kitchen

missing instructions on burner use no garbage bag for kitchen very very noisy

room with kitchen and walking 2 minutes to the pier

it was quite great—maybe just a few more items in the villa kitchen, like glasses or mugs?

specifically chose this place as we were staying 2 nights on sun shine coast so wanted kitchenette

quiet, its very accessable, its got great wifi, its super clean, its right on the seawall

loved the colour scheme of the room, as well as the homemade breakfast

good location i front the beach with parking lot

breakfast included

parking on site

pool and hot tub are great fun and clean, beautiful garden to enjoy before bed, great breakfast,

the pool , gym and facilities were clean

clean! hard floor in my room. spotless bathroom. real breakfast in a real kitchen.

loved that they had a pool, laundry and a

we like the pool and gym were open before check out

breakfast was amazing, and more than enough to sustain us throughout the day

the room was very large with two king beds and a kitchen. it was clean and updated.

take out food to eat which is nice touch front desk stuffs are extremely helpful and friendly breakfast at tim horton is nice way to start the

courteous staff, super clean, free tim horton breakfast coupons for each guest, great value for the

i am grateful they offered and waived pet fee free to make my feeling better

the pool and deck area was great for relaxing and fun for the kids

appreciated the hot plate and mini kitchenette provided at no extra

nice sized room, pool just outside the door

the kitchen was a little small, but did the job!

fast check in clean rooms pool pet friendly close to shops

under renovations and couldn't do laundry

definitely the spa tub

would like fresh fruit cut up at breakfast and a bit better gym

room has a kitchenet

a bit better gym, some lighter weights, another elliptical

no breakfast, but i knew it before booking.

fabulous place and a delicious breakfast with wonderful service

liked the bar and restaurant

location , underground safe parking elevator access didn t have to walk by the lobby every single time i came and went

liked the washroom with a bar in the shower

the kitchen was a bonus

kitchen facilities

wish laundry facility had been available. frying pan was a litgle worn.

very nice rooms, spotless. great for staying for several days. kitchen. free parking.

the cottage was 3 bedroom with full kitchen & laundry

fully furnished kitchenette.

the 2nd bed was in the same room as the kitchen and the fridge is quite noisy.

laundry facilities on site,

same room as last time, no parking in front, next to laundry area.

we were upgraded to a suite and, as requested, it was made available for an early check in

i loved the beds they were so comfortable and wonderful complementary breakfast.

view from the balcony was great, lovely big hot tub/jacuzzi, very good laundry facilities and located close to local shops

the lake view and the little kitchen in the room came handy and the breakfast

breakfast was delicious, lots of variety of quality food

laundry facilities were inexpensive and much appreciated

had an air conditioner, a microwave, a big refrigerator and a big spacious kitchen with some accessories in it

the wifi didn't get to the room where i was staying. otherwise, everything was great.

room was very large, two queen size beds, fully equipped kitchen, newly redone, new furniture, floors and bathroom

wifi

was convenient, easy parking room had amenities such as microwave and fridge plenty of plug

also would not accommodate slightly early check in request

and there was no soap dish (so it sat in the sink nor a place to put one's toiletry kids

staff was so wonderful and accommodating we need an early check in and they came through

she instead gave me the family room for the same price because i have kids

turned out it was a family with kids

rooms were very clean and kitchen area was a good size.

kitchen

kitchen inadequate to use

kitchenette was very sparse, and there was no soap to wash dishes

kitchenette area is good as it provided an extra sink

clean and close to downtown. breakfast included.

continental breakfast

no pool. breakfast staff were really rude to the guests.

but excellent breakfast, good internet, nice room and good parking

breakfast- toaster don’t brown toast, switch up breaky egg omlette.

maybe more breakfast options

complimentary breakfast was worth it

he was so lovely when i called him on the phone in regards to an early check in (due to arriving earlier then expected) and even

comfy beds and rooms, clean shared areas and rooms, laundry room on site, extremely friendly and helpful staff from reception to cleaning team - shania

laundry machines should be in working order and the breakfast space and choices could use an

ross the harbour), gym, and clean rooms

we were in walking distance to a nice bar that had a jazz jam which was lovely

great location. excellent view. bar on property

room service

microwave and laundry were available to use anytime which was a bonus while having kids

mussels in the lighthouse bar and grill were wonderful

surprised that gym was closed in peak season for upgrade - as was service elevator - hence no room service

only suggestion would be add a few hours to the bar open times- maybe keep the bar open until midnight ( not the restaurant )

gym was rather sparse for equipment

free wifi had a strong signal, bar fridge worked but was a bit noisy throughout the night

it’s always clean and great rooms! super friendly staff and has a wicked good gym/pool!

welcoming staff, clean pool and jacuzzi that was a perfect temperature

the gym is great

was hard to come by before the restaurant / bar opened

beautiful new and clean hotel ,one of the only hotels with a pool and hot tub

great location. it was a whole apartment, so loved the big living area and kitchen.

kitchenette well equipped

recommend adding a larger garbage bin outside the home to place kitchen garbage into vs having to leave it in the kitchen - stunk up the house

the street, shopping mall, cruise ship terminal, nanaimo boat basin, park, shops all within walking distance

liked that i had sent an email to ask about early check in and was pleased with the quick response and answer

the room was big enough for kids to play or to do your evening or morning exercise routine

good parking and friendly staff

wifi was weak.

entrance into the large kitchen and living room area had a big bright window in the living room overlooking garden beds and

you do have to pay for laundry though

close to highway. friendly staff. laundry facilities.

i loved having the use of a nice big kitchen and having the laundry facility right there

kitchen equipped, clean and enough space to store food

good value for the dollar. great location for nanaimo area. useful tv ,kitchen lounge

great to have access to the kitchen and dining / sitting area with good tv

the included breakfast area as well as the pool were all located on the lower level and there was 2 flights of stairs to get down there

pool was great for the kids

there was a family of 7 kids that went for a swim

also, we left tips and a note for the room service, but they didn t take them

loved the location , also that it had a pool and hot tub that you can swim and sit in