breakfast and location

a little bit on noise could be heard and parking lot too small.

breakfast was really good. check out time polite hostess

all of it!!!! the location ... he staff, the breakfast ...everything.

size of the rooms, room service speed

the complimentary breakfast is great with plenty of options, sweet and savory

had a nice looking gym as well

the ramp on parking lot. very narrows

love the pool and the gym, is a very good place and have a good rooms, we love everything

breakfast ends early

good breakfast and very comfortable beds

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

breakfast was great

good option in san pedro, rooms have kitchen and a small living room

pool was dirty

parking was very convenient

the pool looked nice though i did not have a chance to use it

location is great, and lots of parking available. pretty standard rooms.

location was great. parking was in front of the hotel.

the pool was not open during my visit due to covid restrictions so that was sad and not the hotel's

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my daugther was expecting for bacon over hot

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

breakfast was good but

coffee maker didn't work. no complimentary breakfast, not good value.

didn't have any breakfast.

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn t

wonderful facility and great staff. exceptional breakfast/

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

room service knocked on our door after ten to bring coffee

we got room service and had a great night's

i called room service 3 times to attempt to get a wash cloth

the room service was quick and the breakfast the next morning was goof

there were few options as to room service and the electricity went out for half hour.

its a plus to have reys bar at the bottom of the hotel, food and drinks are great complement for your stay

at the roof top bar were terrible

very friendly staff, good location and free breakfast

breakfast in the mornings was really good, available until noon

the bed was a kind of excessive soft, but my kids love it...

views of the mountains around from the pool is dope too

room service and kitchen served us a nice meal

room service

parking was easy

t needs improvement)

was slow, very narrow entrance to parking lot , our key card would be deactivated everyday

decent basic hotel with a nice buffet breakfast. better value than nearby properties

breakfast was good

breakfast did not have much variety of food

i loved the roof top pool and also the beds were so comfortable!

the current situation, they do not offer buffet but they do offer american breakfast

spot for uber could little complicated, and the included breakfast not have a lot options, have to taje two elevators, and but really bother me its every

hotel on monterrey for real, no touble, all clean, great pool and view

well located and comfortable. gym is neat and the breakfast offers variety of options.

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

staff, facilities, location, and complementary breakfast were all fantastic

breakfast was great

fantastic, safe location, great breakfast, staff and happy hour

the pool looks dated and not well maintained.

the only problem w the staff was that felipe who delivered the food with room service was very rude, even my mom listened over the phone how he was rude and firm and loud

is great, shade parking, restaurants around and the mall right in front

swimming pool too small disturbing noise due to the renovation of the lower floor the whole day thin-walled

on-site free parking

good breakfast and affordable price

air conditioner is too noise, breakfast is too simple

the breakfast was much better than a typical continental breakfast; freshly made eggs dishes in a

the attached restaurant was the best part, the included breakfast was delicious and the best

breakfast was good!

breakfast selection was very limited

there was a lot of stores and restaurants close to the area. breakfast included was very good.

& comfortable room, good facilities in the hotel

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

clean & comfortable, safe parking

the restaurant is nice and the free breakfast was good

the breakfast option was excellent

seconds to select your floor dirty windows on the outside, so the views are ruined service during breakfast a bit slow eggs from buffet were way overcooked two days in a row some of the placemats

i like the quiet the room was. the buffet breakfast was excellent.

the restaurant is great and the bar tender

wifi signal is very bad, at room 314 we were unable to connect.

breakfast was beyond amazing and the pool area it s really nice

excelente services and really clean room service

well you can add just for the complementary breakfast at least eggs and beans.

air conditioner need upgrades.tv poor signal quality.the parking lot is a plus

en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel

if you stay the 8th and 9th floor have their own breakfast bar it awesome

room service took forever

lobby bar was not in operation and there was no simple place to grab a coffee, drink or snack

a little bit warmer the swimming pool in the afternoon.

nd of a given in any monterrey 5 star

gym towels

nice and fancy equipment with a good gym

location and amenities. the pool area and the gym 24hrs

pool is to small and no have many chair.

the gym

swimming pool

the gym room and heated pool are nice

we didn't try the breakfast.

breakfast was spectacular: a lot of choices for each taste

location if you're hanging out by fashion drive/san pedro garza garcía, ample bedrooms and great breakfast (although quite expensive as it wasn't included in my rate) the staff was very courteous

pool wasn t available and the breakfast was cold the housekeeping didn t change the sheets

facilities like swimming pool and gym are present and are good

group of kids were making a lot of noise across my room, so i decided to ask to be change to another room

also the free wifi is very low speed and useless for streaming apps

attentive room service and the swimming pool was nice

the bar hours are non existent

and you should not miss brunch or a drink at the bar at the end of the day

the bar was closed on nye afternoon/evening

the pool

the room setting,, the swimming pool and the space.

we asked for plastic cups to drink some water at the pool and he didn't allow it unless we purchased it from the bar

nice lobby, lift, swimming pool is awesome and warm.

blow some air in the pool area.

the proximity to restaurants & stores and the pool. the staff were very helpful & courteous.

very nice hotel, pool was great, jacuzzi was perfect, and the housekeeper was very friendly.

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

like the roof top bar a lot, and the the views throughout this property are incredible

although they have room service 24 hours a day, the food is not the best

cold pool water

hospitality of the team, nice swimming pool and delicious breakfast

the park in the hotel and pool are amazing! the staff is very friendly!

no pool at the property. views from the room were of a construction site.

need a pool for the kids! monterrey is so hot

no pool or bath service not so great at bar everything closed at 600pm on sunday

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

no pool or bath service not so great at bar everything closed at 600pm on sunday

great location, awesome price, very nice rooms and the kids loved the pool.

gym was smelly and no water into the water despenser for both days

parking lot is cramped

private parking

big bathroom and good wifi connection

pool size are little bit small.

pool was too cold

best to use the pool on any day, but sunday when it is packed with families and children

water at the pool was cold

the water in the pool was a bit chilly …ud83eudd23ud83dude02

the wifi was very good and the veiw from the room too

like so much the bar and the cafeteria

location and free breakfast for the kids

a little or no air conditioning in the gym the doors always open and there s no airflow

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with games

bedrooms are large, breakfast is good and plentiful of food options

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2 everything was cold and we were there at 6:30

guys in restaurants was so helpful. good breakfast.

early check in accepted

the breakfast was great

clean, sound proof and breakfast was excellent.

very great hotel, with pool and gym

breakfast, and omg the pillows are amazing

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area with no shoes in bare feet and putting bare feet up on the seats

everything was great but the pool was out of service

personnel, bed, breakfast none

great breakfast

breakfast was really good!

we didn’t have breakfast. we had another event near by, sorry i can’t rate breakfast.

excepcional service , early check in and late check out with out problems. overall great.

location, ground floor with the lobby, restaurant, bar and garden

like the hospitality and also the beds. gym was very goof as well.

the room is big and comfortable, gym and swimming pool is good too

they really set the bar high

location and parking

clean, excellent customer service, the restaurant and pool area are amazing with beautiful views

fair, beautiful mountain view, quiet, good beds, decent gym and pool, underground comfortable parking

the hotel has limited parking available and the wifi was slow throughout our stay

bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation

the wifi wasn't working and there was no one to fix it.

late breakfast

difficult to get sleep somebody left open food cans inside the fridgener and it smelled bad the breakfast is poor

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

the room had breakfast included and they still charge me for the it.

good breakfast, very friendly staff and comfortable rooms.

the breakfast that is included is very simple.

nice indoor pool

you also have a large gym on the roof

the place has a nice rooftop and a pretty decent gym

very close to kali coffee, great gym and terrace. good breakfast.

she help us with the parking fee and offers us a late check out

i love the gym and the view from the terrace

good breakfast and security

excellent location, fantastic breakfast with a lot of options, super lovely staff, very clean rooms and common areas

a very decent size room with views of the center lf mty and also they gave you a complimentary breakfast

the staff was incredible, i got the need to move my check in to early check in and make all they can to get me inside before planned

all sanitized, great breakfast included and very very white bed sheets

room service is available 24/7, and you can request a taxi service from the hotel

they also have breakfast included

place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number of elevators

had to call the front desk to have room service

the staff were really friendly, special shoutout to the bar tender who helped us out when we arrived late

didn't have breakfast, too late for me

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

the breakfast

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

i loved the swimming pool. i was very lucky to get a good room.

the garden the pool and the view and the kitchen

to close to the swimming pool could hear kids yelling

i liked the fact that the property had a pool and slide for the kids

pool stays open late, plenty of lights, a bar next to the pool area, clean towels, spacious rooms

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

staurat extractors) the stars rating didn't match the quality breakfast

gym was not really well cleaned and the gym balls not filled with enough air, but it‘s fine if

our stay was excellent very clean very nice staff nice pool

bar , workers didn’t had no idea how to make an old fashion

service was great, super friendly staff, pool was warm on a cold day

they said they'll give me complimentary laundry but charged

there's a pool also which i didn't use, but looked nice

the pool is not big enough though.

pool was being refurbished, i wish they had mentioned something before as that was the one feature

pool area (the reason we rented here) was too small

the swimming pool is small and is being shared with another hotel.

bed was comfortable, a/c and wifi worked great, close to bus terminal.

room service was delicious.

bad wifi

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service and restrooms downstairs near lobby, staff very attentive and

wifi is useless, can't connect

wifi was good but had a couple spotty

it s a nice hotel, but the wifi is really slow.

ee)

the wifi was very weak and the elevators weren't working all the time

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

breakfast and no wifi in the room.

breakfast only included fruit, coffee and bread

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

st drinks, bread, and a bit of fruit), and one

the breakfast and the view.

the pool, jacuzzi and sauna make the stay even more relaxing

the pool it’s a little small

the gym facility is out of date

pool, view, and breckfast

of the mountains, conveniently located 1 block from microplaza, 3 blocks from subway station, pool, jacuzzi, excellent food specifically dinner options

nice little gym

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

om the restaurant/room service) the staff were all very friendly and accommodating and the cleanliness pf the rooms

there was also complimentary valet parking for guests

my room was too far. the parking was across the street. many places closed early.

the pool was a bit too small, if they could enlarge it, would be nice

staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite menu

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

breakfast is not included and its expensive

lobby bar had no bourbon, even though it was on the menu, and multiple staff seemed to be learning the

gym and pool area looks abandoned, gym equipment old and broken

gym equipment a bit old

there was no refrigerator in the room. breakfast buffet was expensive.

poor breakfast

limited parking. no coffee in room.

the breakfast starting at 8 am was very good in an ample dining area

also a little fridge and enough parking

breakfast was poor, that is not a breakfast

wifi did not work for me six days, tablet or laptop

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to

om 2, the other one wasn t working) along with

even room service was not available when i tried to call them in the morning

breakfast

breakfast option at the bar is below average

great breakfast with great service.

great breakfast and firm bed.

the central area was nice, there is a bar and they serve breakfast (not included in ticket0

there is no free breakfast but there is a cafe on site. reasonable prices.

breakfast here is delicious and filling to get your day started

the breakfast included was good regarding to the relation with the price

lights and wifi work sometime

the continental breakfast was only fruit, juice and coffee

good value, room, breakfast included, additional breakfast options, cleanliness, confort

free parking

breakfast was good, rooms nice and clean. front desk was nice.

clean, modern, comfortable. park next door to walk the dog. basement parking.

minute i hit the door the minute i left i truly enjoyed my stay here that's imagine i did use the pool the workout facilities and

breakfast was very good even though they did not have a buffet

the rooms are clean and confortable, you can park in a safe place, the breakfast was good

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option, etc

prefer a self-serve breakfast.

breakfast included was not worth the price and the bathrooms were not accommodating

old beds but good free breakfast

breakfast is only coffee and we come not top late

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

the breakfast selection was great and delicious

breakfast staff were very friendly

breakfast

the breakfast eggs were to dry no flavor, i was expecting a variety like bacon and eggs, waffles,

they said breakfast start at one hour and they didt have anything ready