pool and spa perfect

loved the walk to the beach and the golf course

breakfast was totally amazing.

cooked breakfast could have been better

location and surroundings were fabulous all the staff were really friendly and helpful the gym was good the breakfast was excellent with such a wide variety on

only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

the restaurant overlooks the sea, i ate from the sunset bar menu and the food was ten out of ten

bar and restaurant had lovely ambience; food was great

not possible to have breakfast as the bar was closed.

location, cafe, restaurant and spa treatment all wonderful. friendly and professional staff.

we also booked spa treatments, which we were looking forward to, but had to cancel these as we needed to leave the

i loved the lounge, bar and restaurant area

the location is generally quiet and offers spa treatments with separate restaurant/bar and cafe-style breakfast/snacks

breakfast very good full english toast croisents porridge service cleanliness

wonderful food for both breakfast and dinner

hotel very clean, bedroom and en-suite of a high standard. nice breakfast.

a marvelous terrace and beautiful view very good restaurant nice bar and common area

very friendly staff, great breakfast, large garden for dogs, ample parking, ours was a large room with settee and desk

would play tennis and golf on another visit

tennis, golf and croquet meant great for family

how quite in the garden was and the facilities (indoor/ outdoor pool) (+)liked the pool and sauna (-)a regular swimmer and the pool is too small to really swim in (+)a group of 12 with 4 young children nothing was too much trouble, the kids loved the swimming pool & the tree house (+) the grounds and gardens were beautiful, the heated outdoor pool was bliss and the evenings stay was extremely relaxed (+)staff and friendly atmosphere, shame the pool was cold due to recent repairs, great for new forest walks (+) the swimming pool was really welcome to relax in on a hot day (+)relaxing stay - private and secluded outside swimming pool , we looked around tennis court and inside leisure centre (+)everything.the swimming pool was fab the bed was big and very comfy.

room service menu was no available and the breakfast was really bad, food was just kept lukewarm

delightful and as we were a group of 12 with 4 young children nothing was too much trouble, the kids loved the swimming pool & the tree house

parking. short of space

complimentary items in the room. room service. comfort in the room. friendly and engaging staff

i would of like hash brown on breakfast apart from that perfect

there was no wifi availability in our room.

location and parking included

gorgeous decor in bar & rooms,good quality cooking & food.

lovely room, very friendly, helpful staff. really great food and bar /restaurant .

large rooms and plenty of area in the bar & restaurant to relax and have a great space

only reason i didn't have the full breakfast was i was still podged from the evening meal the night before

fantastic breakfast especially the black pudding.

bar, restaurant, food very good

the food in the pub for both dinner and breakfast was great

the breakfast was very good and a good choice on the menu

breakfast, everything was freshly cooked and the service as throughout excellent, professional and

breakfast times are a little late...

stuff makes it look more of a sports bar rather than a country retreat, the noise from kids running around being left to do what they want is quite something especially when the rooms

comfortable and very friendly hotel. excellent restaurant for evening dinner and breakfast

breakfast could be better especially quality of bread

ev charging point in car park - main reason for staying here! (it's a pod-point 7kw)

fabulous bar and restaurant

the pool was a great for the kids

to have a bunk bed for the kids in the room

plenty of free parking on-site

we had a young baby so got mostly room service in the evening so was really good to have great food

, clean and comfortable however as it is on the ground floor next to reception guests were parking right outside the window to load or unload cases , we were disturbed by noise early in the

central location in the town excellent clean and comfortable room nice bar area

large comfy bed, nice bar area.

we used a lot of room service which was super quick and the staff were always extremely friendly

parking immediately in front of the hotel

we were lucky enough to get a parking space in the hotel parking opposite which made it very easy

the breakfast and bar meals are great

good breakfast

breakfast portions could have been a bit bigger

variable and inventive menu breakfasts excellent bar service great

style bar with good prices for drinks and food

breakfast excellent choice

would have been good to have reserved a table in the bar as we had booked to eat and were told that people sometimes find the restaurant cold

bar closed at 10pm and staff were very helpful

the food was excellent both at breakfast and dinner

we loved the cosy bar and we had a really good meal in the evening and breakfast was great too

the bar shuts at 11 on friday and saturday nights which is a bit early in my opinion

parking easy

all round excellence. room service breakfast was superb, many thanks.

i really liked that my parking space had a reserved post for the whole duration

were absolutely ideal for families, so much space and was the structure of an apartment with the comforts of a hotel

breakfast good too, with plenty of choice

we only sampled breakfast but it was delicious, served piping hot and a good selection of pastries and fruit on the

service was pretty slow and room service breakfast consisted of cold toast we were really disappointed after the cost of our

old country hotel, rooms comfortable, breakfast delicious and dinner was the best meal we've had for months

the pool was an absolute delight as i was staying on one of the hottest days of the year

great breakfast, lovely evening meal with a good bottle of wine.

jean-marc and hettie were an absolute delight at breakfast

park around the side of the hotel looked disused there were several old boxes from the kitchen or bar that the ponies were tearing up and eating

sunday morning breakfast was a let down not what waa ordered

had thought that all our family would be sleeping in one room but in fact the kids had a separate room within our own little apartment which was much better than we expected

evening food and the breakfast were great

beds were very comfortable and the room service excellent enjoyed the dinners, saturday night was exceptional with the service quick

in the new forest this hotel with apartments provides a truly relaxing break, great facilities - gym, tennis courts,indoor and outdoor pool, able to walk or cycle from the door

great kids menu

no pool drinks/food service and little view from the bedroom.

bed and smart decor, a private outside courtyard for guests where we had a drink from the bar & a coffee from our room,

the kids stayed home this trip, but this would be a great bonus to any hotel/pub if you're staying with

a suite, but the bedroom was smaller than my kids standard king size

comfortable, lovely staff, cosy bar area, good breakfast, fantastic room!

next to brockenhurst college so parents park in car park waiting for kids and generally a bit hectic at 9 and 4 but this is just a minor informative comment that

however first thing in the morning after breakfast we were asked to pack up and they d move us to a similar room

kids enjoyed the pool and garden area

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting and location in the heart of the new forest great for dog walks and a stream for the

good choice at breakfast

breakfast was great- good selection of food. with young kids though could have started earlier

nothing for kids to do and all services stopped at 2100.

the breakfast is great, they have loads of options of eggs, also full english breakfast

room,lovely comfortable beds , lovely evening meal and great breakfast, would defiantly recommend

rang up and were able to secure an early check in as we were going to a wedding that day

breakfast, and rooms so comfortable

booking and they only received confirmation of a overnight stay for a couple - but we had 3 young kids and had requested a family room

location with parking on site

pub had parking and was in a great location

we had 2 joined rooms, one for us one for kids (2 and 4)

lovely location and hotel and bar area all staff very professional

clean , tidy , relaxing, staff helpful . spa treatment lovely breakfast brill

great access to swimming pool, bar and restaurant

great hotel with helpful friendly staff. with a perfect english breakfast.

literally everything. the room swimming pool sauna spa everything in general.

clean and spacious. room service was fast and excellent

early check in

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

the bar is well stocked and the food is generally to a good standard and doesn't hit the wallet too

free street parking seasonal summer visitors locals use bar restaurant residential seafront position commodore hotel by green king dinner expensive ale pie

evening drink in bar in a great atmsphere

great location lovely staff early check in felt safe

parked on the road as not enough spaces and other people were blocking others in requested early check in which was accepted :) bed was comfortable soap and body wash was available in shower

carpark,excellent staff and service,value for money good wifi and good location for pubs and restaurants and bournemouth town centre 5mins

the wifi not always good in room

really decent. great size rooms. lovely location. great parking. just really decent

said there was room service

location is great with plenty of free parking

breakfast was fine and they were quite accommodating with our indecisive kids

an extra rasher of bacon, a tomato and a coffee adult breakfast was £6 more than the kids breakfast

really nice bar staff em and victoria

were really friendly and helpful, bar and restaurant were great

good selection of food on the bar menu, really good cooked breakfast in the mornings (excellent value for money) and very

staff at checkin and in the bar very friendly

very good bar and restaurant next-door ud83dudc4c

bar and restaurant needs some rejuvenation

nice friendly staff in the bar & hotel reception

the bar & restaurant has closed down but that was a different company that pulled out when it

welcoming staff, good parking even though i arrived at 10pm,well stocked bar at ok prices

no breakfast

breakfast was lovely

clean , good location breakfast is present , venue is modern and clean

excellent breakfast, very clean room. and comfortable bed

no outside dining; uncomfortable bed; feather pillows with no alternatives; no 'during stay' room service, not even fresh towels and nothing offered; small and poor quality in-room tv with

breakfast was lovely, dinner superb and the staff were excellent, very attentive and polite.

there was no room service

lovely hotel and staff. great location with ample parking. lovely breakfast. good restaurant.

access to the parking lot was difficult

loved it staff so helpful smashing room breakfast was delicious bar cosy parking spot on

bar staff were very attentive, the lady serving the brekkie was lovely and so we’re the owners

well presented rooms, nice bar and restaurant.

the boss went out to local tesco at breakfast as they had a lot of demand for sandwiches the previous day and run out of gluten free

thing for us, was that our room was right above the bar so at night it was a little noisy however this was only until about 11/11

she hung our coats in the laundry and couldn't have been more accommodating

the three bedrooms in madhatters 2, along with bathroom, lounge and kitchen was perfect for three adults and two children

but for next time i’ll make sure i book a room with bath as shower is very small to wash kids without mess

breakfast was great and there was even a little bar for pre dinner drinks

it stated there was only a kettle so made other plans until we arrived and see a fully functional kitchen with adequate utensils

the location was ideal for the purpose of my stay and along with the bar the outside seating area was a great place to meet friends and have a few drinks

placed for all attractions, clean, comfortable & friendly & has an excellent restaurant & bar if you don't want to venture too far

that my partner wanted to watch f1 (mentioned when we booked in ) and put it in for him on the bar tv

it’s a hotel in a pub but the bedrooms are a fair way from the bar so there’s no evening noise to disturb the children

clean, nicely appointed, great atmosphere, wonderful breakfast and bar area.

poor wifi connection

able to use gym and pool at sister hotels next door

room did not look as pictured online overpriced room service for the quality of the food parking was poorly

decor not particularly clean the worst coffee i have ever tasted no wifi in the rooms food in the restaurant wasn t great scary small lift pool changing room in the

thanks to reception joanna and romanian girl on bar your are amazing ud83eudd29 same as them manager from pakistan is most welcome guy

the man behind the bar and the waiter/waitresses were all so friendly and polite

hotel great staff and location food was good as was parking and our room definitely will be going

kids loved the swimming pool

parking spaces too narrow,as a result someone scraped side of car.

great facilities and clean room good location for access to town and local pub ample parking and three charge points good breakfast and nice restaurant well stocked

up to the flat roof making it a security risk if you want to leave the windows open and also the laundry is directly below

family friendly, would recommend for staying with kids

we and my kids we loved it they enjoyed the most we ll be back here again

facilites no was to easy to access, the swimming pool was cloud, to people's what have kids i not indicated to

is absolute rubbish, sona is just warm, and swimming pool was unbearable, mowan was teaching kids swimming , she was shouting like they are deaf

there was no breakfast option

kids screaming late at night and early morning.

not so pretty) girls

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

as there were 3 families with home clothes inside the pool with their kids making noise, and non of them were in swim suit

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

breakfast was amazing with fantastic gluten free range

the breakfast was very good and the staff very helpful

the parking at this hotel was expensive £20 a day, breakfast was expensive @£14

the room was amazing. as was the breakfast absolutely delicious

nice staff attentive when concerns about noise got to do early check in

room service cleaner i could be at hotel for a week and no service not good enough.

there is no room service, and there's no phone in the room to contact reception, which was incredibly

heating heating full blast and not be able to turn off.no room service

early check in was useful - at a charge

walls quite thin lots of stomping above and hearing kids and phone alarms.

walls quite thin lots of stomping above and hearing kids and phone alarms.

great little pool for kids and changing

great little pool for kids and changing

location was perfect for a morning run on the beach and activities for the kids

this continued throughout the bar and lounge area, which was presented in a stylish inviting way

daughter loves spending time in the swimming pool ud83dude0a lovely breakfast , location closed to pier and the

hough portable fan provided)

we couldn't use wifi in the room and we had no toilet paper or clean towels on the second day

room service was excellent

the bar with pool tablec

a good range of food was on offer at breakfast too

great hotel, fun themed rooms. fantastic breakfast. friendly staff. thank you.

late check out also available which is very convenient

no phone to ring room service so we had to go to the bar to order food

reception helpful , excellent location. got early check in no extra change free parking

was excellent, free parking, and convenient ev charging were great

the pool when open in the summer is phenomenal and again very well maintained with plenty of sun

i wish the pool was open at the beginning of the summer.

location nice room, comfortable bed free parking early check in

wifi good enough to get some work done

the hotel had a nice bar with a comfortable seating area

wedding we weren’t told about-none shaking music till midnight, thank god we didn’t bring the kids

location,lovely room ,great breakfast x nice bar area great staff, helpful and

the ground floor reception area, bar & restaurant very welcoming, as were the staff

shows pictures of outside play area for kids and it’s not there anymore

kids running around the pub, should have a separate space for us oldies

restaurant and bar on site was excellent

never anyone at reception breakfast over priced when beefeater up the road offers free to kids - we didnt choose breakfast for this reason

carpark was large enough to park my large truck

get wifi in room

very near to where our son lives. not expensive. car parking included. wifi included

great location for the centre and comes with parking!

better not so quiet, our bathroom blinds were broken also no entertainment and no service at the bar the main room was in darkness everytime we walked past it the lift needs to be more accessible

om 15)

it would have been nice to have a mini bar in the room

the mini gym was ok

feel the breakfast on offer was worth £12

was good at reception the bar service was really good and the cleaning of room good skipped breakfast but our friends did and

3 ev charging points with free charging for residents (ahead of the curve with respect to other

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

gentleman at the bar very friendly

parking: plenty of spaces (including 2 for ev charging) but for booking

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service, food wasn t available after 7pm if there was an event on

bar could have been a bit more stocked , having said that you could walk to the sister hotel up the

lift was great for the second floor, bar great for a night cap

friendly staff, bar open 24 hours and several different seating areas in which to relax

helpful nothing was too much trouble, the breakfast was excellent, certainly we will return, the bar was nice and comfortable, the gardens were lovely

super friendly staff, 24 hour bar, adults only, delicious breakfast,cheap parking!!

again to cater for a wider audience perhaps a tv for sport in the bar area

clean. comfortable. great location. great staff. amazing breakfast.

we had an early check in which was much appreciated

the breakfast was fantastic and the evening meal at the pub was very high quality

the bathroom had a great walk in shower good free internet in the bedroom great choice at breakfast, well presented great atmosphere in the bar and at the outside seating staff were all so

was clean bedsheets nice view friendly staff good size kids bed amazing food swiming pool fantastic for a family with

the fact that i had to pay for the car park separately 15 in the room was cobwebs wifi didn't

door, there was a sticker sealing the door to ensure was not entered by someone else after the room service

ould get top ups at reception when needed), secure car

the pool is great and warm, which is a plus if you have kids

and the bar isn`t selling any alcohol right now

the paid breakfast was not to are liking, had to pay for wifi which we didn't do

breakfast was a bit

it was reasonable to stay there and they had an indian room service menu

we ordered room service on the first night and the quality of the food was great

i'd have used the swimming pool if there were a sauna too.

friendly staff, quality of decor and bar and lounge and bedrooms

however the hotel and bar staff were great and organised dinner via room service

location was stunning and loved they had an outdoor playground area to keep the kids entertained

used room service and they forgot about us

is beautiful hotel swimming pool spa nice view

the bar food was really good

good gym and pool facilities

great location, great facilities in the hotel

we loved the evening entertainment, the breakfast, gym & swimming pool and being by the sea.

room service would be ideal in these kinds of situation but unfortunately it isn t offered

pool could do with some maintenance, although very clean but tired

you can book the spa for an hour for

excellent location, clean, friendly staff & amazing pool

i recommend, if you have time to visit the spa and pool with it's unique victorian architecture

so just wanted anyone else to know what to expect so your aware you will share with the kids

good choice of bar snacks at reasonable prices

was perfect for us and the kids to get to the beach

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

not good enough room service for a 4 stars hotel

no room service

were friendly and helpful, location is excellent and liked the fact the bar had live music

perfect location being close to the pier and town centre..lovely bar and restaurant area

late check out at 11

bar area really nice

the restaurant and bar was a good place to unwind a relax after a day out breakfast was served between 7&9

breakfast was good and freshly prepared

room was small for three people two kids one adult also very hot the room.

heating and wifi

we arrived we just wanted to leisurely unpack go down to the bar and then lunch, like we had done previously

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

hotel was easy to find, ample parking and in the delightful village of beaulieu

a very friendly team on hand to help with luggage and parking as my husband had mobility issues

all attention to detail things) was surprised to hear we were able to use spa facilities at sister hotel, this was not made obvious when booking

loverly hotel comfortable beds loverly pool very clean good location and friendly staff

understanding we are in fourth floor, but small top windows where kids can not get to would be ideal

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

staff on reception, breakfast and cocktail bar couldn’t fault

breakfast was poor for the money!