breakfast was good including my wife who can only eat gluten free food and the bar was very

breakfast was good including my wife who can only eat gluten free food and the bar was very welcoming, our room was very nice & a good size

breakfast and bar food is good.

any staff to serve in the bar when a coach party visited the restaurant was very

was the breakfast room, not a place for dinner

roof terrace with bar and pool very inviting, unfortunately my stay was only for one night

roof top pool lovely with a bar serving snacks too

pool, gym, room view, room, cleanliness, really polite respectful and genuine staff

clean, friendly staff, good breakfast, pool and gym. free parking next to the hotel.

and accomodating staff beautiful location - can see sunset nice rooftop bar and swimming pool comfortable and clean room free and paid parking spots available

the hostess and the room decor, the grounds and the breakfast are all wonderful.

you can go for a walk along the water into town to find a fun bar or resto

music at night time from a bar nearby (not a big problem) barking dogs at night time (if you have sleeping problems, it`s

breakfast to set you up for a full day of sightseeing

the private green space (orange grove, small farmette, pool, birds), friendly staff, excellent breakfast, proximity to the old town, restaurants and

the pool was dirty and i was expecting a better breakfast.

breakfast was good, standard choices

there is no beach, swimming pool

swimming pool, kids play area etc

swimming pool is nice

the breakfast is outstanding with huge variety of quality products, kept me going all day

breakfast was good

always consistent so far: amazing staff: everyone (from people in the reception, to people in the breakfast area, to cleaning staff) was very polite, smiling and ready to assist us, i would

breakfast was amazing

river, attention to details (brushtooth, comb, body lotion), polite and helpful staff, excellent breakfast

the wifi could be a bit faster.

don't miss the aquarium right nearby - easy to spend at least two hours or more - great fun for kids and adults

the hotel has a nice bar with good snacks

wifi a little slow

a standout feature is the delectable breakfast, offering a diverse array of freshly prepared dishes

a well equiped and good size gym would make this place the best.

reception was amazing , breakfast staff incredible, cleaning staff did an amazing job, pool deck bar tender super friendly , bar manager andre was super nice / gave us a free round of drinks and

especially because they were able to accommodate an early check in so we got to nap after our red-eye flight

location, comfortable beds, nice pool.

room service food was excellent

we did not try the gym nor the pool

the spa area is a little small, but the gym and pool is nice

to a train station, close to many restaurants and supermarkets and a vast area to go with your kids

pool opening hours are long pool has towels downstairs big blue ones water was warm not busy in

breakfast was amazing, the pool was great bed was super comfortable.

everyone was very helpful and when i asked for a late check out due to my flight they offered that free of charge

wifi speed could be improved

the staff and special mention to beatriz and miguel for making our 30th wedding anniversary breakfast

a perfect service a perfect installation a perfecr breakfast

my toilet kept running and needed fixing, the wifi was out and not working for hours during a major work event, and the fridge in my room never

the room service was quite good, reasonable prices too, room was spacious and gym was very good/clean and open 24/7

lima allowed an amazing set up for the perfect night plus he went above and beyond by giving us late check out, that just made our time there even more special

room service did a great job maintaining well the room

friendly and professional staff, clean comfy room, good room service

the bunk bed doesn’t seem hardy enough. my kids didn’t want to sleep on the upper bunk.

access to the oriente train station, comfortable bed, great value for money & delicious buffet breakfast

the brand new bar area is excellent

it's close to train station, shops, markets, restaurants and other entertainment for adults and kids

bar open around the clock

i was disappointed that even though you advertised a gym, it was not operational

to iron your clothes you need to send them to their laundry service for a fee

last note on the wifi password

your only option is to use their laundry service which also takes

flight arrived late and by the time i got into the room the room service had closed 10 minutes before

they just mentioned that they provide laundry service

the breakfast offered by the hotel was really good

breakfast is worth to pay, very clean and good vibes, the gym is really good too

funky space, has a gym as well

early check in and good location

amazing breakfast

breakfast was so worth the additional 10€ and had such a great variety

the only time you saw people was at breakfast or if people were checking in and out

very decorative and spacious, with lots of tables and chairs, including that amazing, delicious breakfast

breakfast was great, but i would have liked to have different options

breakfast was gorgeous, my son love it

a coffee bar was available for lattes and teas, or white port

the mini bar in the room was complimentary which again was a nice touch from the hotel

clean, new, friendly, wonderful breakfast, everything!!!

wifi works great

the gym is very bare, some employees completely missed the mark on good customer service, and the

- hi-speed wifi connection with work table ideal to work from home

early check in on request.. and the way they treated.

the room service forgot to leave a bottle of water sometimes

we had towels being forgotten during the room service

free breakfast is a plus if you have kids

breakfast was very nice

he also serviced breakfast with style and humor

breakfast was delicious, the building was beautiful and the staff were so friendly and helpful -

day started with the most beautiful, relaxing breakfast served outside under a canopy of bougainvilleas and ended with a bottle of rose

friendly staff and great breakfast

sumptuous bedroom and excellent room service

no sparkling wine for mimosas with breakfast!

and then refresh yourself in the pool

great breakfast, stunning view and lovely staff

location, view, pool and staff all top class

there is also small spa department with one pool and two saunas, treatments i did not try

our room wasn’t ready for early check in, but they have a facility where you can shower and get cleaned up so you can start

was expensive at €20 a head, so went next door to the nearest bar for excellent coffee and pasta de nata for €3 a head

staff was great and friendly always playing with our kids

to tend to but because she had not officially checked me in i was unable to use the hotel wifi

room service 24/7

there's room service for 24hr with good quality of food

breakfest,room service

room service is good

and its 24hours room service food

delicious breakfast on a terrace

breakfast was delicious and you can chose to eat indoors or outdoors, what a great way to start the

bar available for a last relaxing drink at night

the keys to the rooms are left hanging by bar when leaving the hotel for the day so we assumed that this was the reason for storing things

breakfast is delicious

very bad wifi

the breakfast buffet was equally delicious with enough choices

choices for breakfast to suit all the tastes in our party

the hotel alsooffered a reasonable room service menu and the bar was open for lengthy hours

there is room service available but it tends to be 'snacky' things

no bar to talk about

the staff were very friendly, especially the woman at breakfast.

shower gel provided, no other toiletries, lighting bad in room, no bar (just reception area), not sufficient tourist info

to european countries, the breakfast opportunity was very good

breakfast was good

no phones in the bedroom to talk to reception, or room service

-bed and pillows were so uncomfortable -no land line phone in the room to dial reception or room service instead an i phone is given to you call the reception

wifi worked excellently, and the staff were extremely accommodating

only was the accomodation and room service exceptionally clean and luxurious, but the staff, particularly luis and fabiana, went

wifi/internet was good, the adjacent pedestrian street is filled with cafes and restaurants

it may be not very suitable for families with small kids, but i would recommend it anyway

breakfast was very good with cereal, scrambled egg, sausages, mushroom & peppers, grilled tomatoes

breakfast, great choices

bar bill was presented on scraps of paper rather than proper print out

breakfast was always special as well

i liked late breakfast and food differences

the rooms are lovely, the staff friendly and helpful, and the breakfast is top notch

buffet breakfast lasting all morning, coffee and pastries all day and an honesty help yourself bar should you want a drink

has an elevator and the breakfast was perfect

loved the complimentary coffee, teas and cakes available all day and great choice at breakfast buffet

paid parking, no room service

good location & breakfast included starting at 7am.

cleanness and close to electric tram, railroad, buses laundry on corner also place to eat.

breakfast was more than wonderful - delicious coffee with soya milk, fresh bread and rolls,

the room was very clean with daily room service

great localization, comfortable room, private parking

parking in front of the hotel available

i arrived quite late on the tuesday evening, there was no bar facility so i had to run out for water for the room

the hotel bar is always closed

street side was noisy due to traffic and rowdy bar patrons

very convenient location. staff are very attentive and helpful. nice breakfast each morning.

breakfast was ok! stuff is - perfect: helpful friendly give good suggestions

the other thing we love, is their breakfast offerings

the breakfast was also very good with a complete choice of foods

central location, there was everything you could need in the hotel room and nice breakfast and pastel de nata & tiny cakes

there is also a bar service next to the reception where you a can have drinks at a good price

nice breakfast, close to metro, friendly staff, only few minutes walk to alfama

it took some time and we had to stay by the pool to wait for them

rich breakfast spread offered a delicious start to each day of our stay

they really did an amazing job serving the breakfast spread

lovely room, great breakfast and lovely helpful staff

clean rooms with a nice breakfast

location and hotel atmosphere, superb breakfast, and kind stuff

breakfast was a delight! served fresh and with variety.

early check in.

the staff were friendly and helpful, the wifi was great, and the price was very reasonable

helpfull staff, room service cleaned the room daily at morning and asked for any needs (towels etc

room service was amazing

more flexibility with the laundry would've been great

they do not offer laundry service and no iron/board in room (too

lovely breakfast in copenhagen cafe where the staff were friendly and helpful

the breakfast was yummy

location, helpful staff, delicious breakfast

the hotel advertises it has a bar and restaurant which it didn’t have

and the wine bar slightly further down the road

but there's a nice kitchen on the bottom floor with all needed accessories

kitchen is amazing ud83eudd29

very clean, staff polite, nice view from the balcony, shared kitchen available

room service is amazing

hotel manager is friendly, and the kitchen is clean and free to use

there is also a great bar and restaurant

great bar and restaurant

amazing breakfast, amazing service from concierge

were super friendly and accommodated our family with an early check in and made sure our rooms were near each other

the room was very clean and comfortable and the breakfast was amazing

of the staff were just as lovely, especially the ladies at reception and the gentleman at the bar who assisted with breakfast

very good breakfast, had an enjoyable dinner one evening (italian style)

one small thing - breakfast could be little bit more varied in the next days

also the outdoor lounge area is tiny and the bar shuts quite early

the breakfast is very basic.

small hotel is beautifully designed, clean, very comfortable with a fantastic breakfast

breakfast was great there was a variety of food loved it

the sights and attraction’s , we found the hotel to be exceptional for cleanliness and the breakfast was excellent and survived our needs very well, the staff were very welcoming from the

breakfast started at 7:30am like many other hotels which seems early, especially if you're booked

fernanda’s breakfast not only delicious , it is impeccable

the downstairs bar was staffed by the knowledgeable and chatty receptionists who were ready to help

rather expensive for single room occupancy. bar area was functional but not attractive.

the small lounge and bar within the hotel offered a respite after a day if sightseeing

it will be good if they can offer some others facilities like a plate, spoon , water kettle with kids we need some more facility but the staff was very

great bathroom, friendly staff and very tasty breakfast

the room was great with a kitchenette, fridge, microwave, kettle, utensils etc

accommodating for our late check out issue very comfortable bed decent sized room location pretty central to the centre

loved the character of the hotel, old wooden floors and small kitchen in bedroom

early check in and access to public transport at our front door

were all excellent—clean, each with a balcony, fully air-conditioned, and even included a small kitchen

great to have room service

room service for 1 person was more than enough for 2 people and was half the cost

the breakfast buffet was excellent. the bar was also very comfortable

great location hotel with very focused and attentive staff. good bar and food.

comfortable, good room service food

it was very very clean- every day room service was doing great job

friendly staff, very good breakfast, good size room.

all was good. breakfast is really delicious full of options.

at the reception, very good and rich breakfast, very clean room and very clean bathroom, good wifi

it was a nice treat to have breakfast included

wifi could be a bit better as i could not get full signal in my room.

breakfast is really good, and the restaurant stuff are nice and helpful

and the rest of the hotel were not adequately cleaned, with dirty floors and a poorly maintained gym

great location, comfortable bed, room service

weak and slow wifi connection.

the breakfast could be a bit better

breakfast was a great selection to choose

maybe you could improve a bit the breakfast offering

very friendly staff and excellent breakfast

was very cozy and the breakfast was a delicious variation

we had a late lunch in their tapas bar on our last day which was delicious

bar offer was excellent

many wine bar and restaurants at walking distance

drinks at the bar were reasonably priced

there is also a bar next to the reception where you can order a drink

the staff and the late check out.

breakfast was great, subway was great to access downtown

the breakfast was amazing

hotel is excellent ud83dudc4c very clean, comfortable and breakfast is superb

breakfast was

staff were amazing, rooms were to a high standard, close to the town centre and the breakfast was delicious

we did not try the bar as it looked more like a cupboard than a proper hotel bar

and bar was not in operation and we got alcohol in the local store instead

a few more wines or perhaps a beer or two at the bar would have been nice.

clean and comfortable ud83dudc4c late check out

had a bar fridge which was handy and great pressure in the shower

we enjoyed breakfast every morning with fresh breads and a buffet of hot and cold dishes

free mini bar was a lovely touch

the beds were super comfy and the free mini bar was a bonus (no

water, tea, coffee and soft drinks, friendly and helpful staff, great location, good choice of breakfast

very clean and comfortable rooms and bathrooms, free mini bar that gets re-filled every morning and great location (2mina from the

very friendly staff, always there to help - great location - very well equipped apartement (kitchen has everything you needed, nice balcony), nice living room felt like staying at someone's

was expecting something basic as salt and pepper in kitchen.

friendly staff allowed for early check in which was great after an early start

friendly stuff, clean room. comfort bed. little kitchen with a backyard.

the kitchen had everything we needed

only that didnt have a restaurante or bar in the hotel. or it was closed

our flight arrived early in the morning and they were able to have a room available for early check in (and a much

the hotel and bar staff were really friendly and helpful

i got a nice complement and a small celebration at their bar on my birthday which was super nice, thank you so much

the bar man showed the patio and gave hours of the bar

we arrived after midnight and asked ricardo the front office man about late check out and he said he can give us up till 2

shame about the non alcoholic bar but plenty of bars 20 min walk to main square

slept very well and the breakfast was very good

very very clean, the breakfast is extremely classy, elegant to his classification

the breakfast is nice although and had good variety

maybe a bar would have been nice, but it wasn't too bad that we didn't one!

enough light in the bathroom, could have used bigger windows, room service for refills on coffee/minibar was on demand, low variation in breakfast

weak wifi

also no bar service was available

the reception and bar staff where excellent

more gym facilities

bonus of a gym which was accessible if required, would stay again and i am not a ronaldo fan either

also, on two occasions, the room service staff forgot dirty rugs behind and didn't change my coffee cups

food was great (both in the bar and at breakfast)

the breakfast was really good

room service is also charged

good breakfast, great location, free laguage storage

no bar bed hard no drink making facilities in room

such a big variations of food for breakfast, missing some fruits and vegetable

from the lovely room cleaners to the bar and receptionists

the breakfast option and felt the staff were extremely helpful, in particular accomodating the early check in on wednesday 5 november

cleaned location design room service price (4 stars that seems like 5)

great localization, free mini bar, good room service

and helpful, rooms were nice, clean and stylish, the hotel was in a perfect location and the breakfast was very nice

the continental breakfast has also exceptional

the room service doesn't really operate appropriately as there is 7 euro charge

we had some really hot days during our stay so laying by the pool was great

had to use sink in kitchenette

the train passes by every 10 minutes until 1am. the kitchenette does not have cutlery and cups.

excellent choices for breakfast

)the gym is very good and big

parking available - nice breakfast - very well located - friendly and helpful staff - good wifi - welcome drink in terace of the top of nearby mundial hotel (amazing views around the city

thin walls. limited choices for beakfast and room service.

the maitre’d even remembered what coffee we wanted when we were seated for breakfast on day 2

i went to breakfast area for coffee before breakfast scheduled hours

breakfast was delicious and had a great amount of options to choose from

the breakfast was very good, lots of variety to choose from

we requested a late check out which the hotel were able to accommodate which we were really greatful for

they allow me to get an early check in

early check in available on our day which was such a stress-relief after a long flight

the breakfast was beautiful, offering a good variety of choices to start the day well

well equipped kitchen

rooms are new and clean, kitchen full with accessories and a dish washer

the kitchen was fully equipped and beautifully installed

and the rooftop bar had great views

the room was super cute for four, but the bigger bed was separated by a 1/2 wall so kids felt like they had privacy

we would appreciate if the rooftop bar opens a bit earlier (just a suggestion)

food at breakfast and at the rooftop bar was good

this room had access to buffet breakfast at the rooftop bar

up that park because it was such a beautiful park but we were too scared to go there with the kids

great variety at breakfast, food excellent

extra charge for 11 yr old kids where other hotels don’t charge for upto 12 yr olds

wish the rooftop bar stayed open later!

we arrived at the hotel after a long flight from los angeles at 12 pm with an advance request for early check in at 12

the lobby is beautiful too, the bar is superb

the breakfast was delicious and the staff made our stay very comfortable

location, decor, delicious breakfast.

breakfast was provided at a nearby 5 start hotel of the same group and was really worth the 2

the mini bar fridge had complimentary drinks (1st round stocked) which was unexpected and very nice

good location and comfortable room- nice breakfast selection!

amazing staff, excellent breakfast

there was no room service, but luckily there are lots of places nearby

good breakfast

in the center of an old city, but have everything you need -- including a good shower and solid wifi

lady making the breakfast was very patient, and attentive with us

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a refrigerator was a

slow wifi sometimes.

fantastic breakfast and location

bit more option on breakfast will be great

even though we mentioned this twice, the room service never once (in 6 days) filled up the complimentary coffee capsules during room service

gym really needs some weights, cardio machines are such a waste of space when you’re walking

gym facilities could be replaced / integrated with a small spa (massages) and/or swimming

staff free sparkling wine and appetizers at reception complimentary deserts in the room good wifi

gym

great breakfast

super breakfast in the lovely cafe attached to the hotel. great choice for a small hotel.

didn’t have the breakfast

breakfast at this location

good choice at breakfast at peaceful breakfast and staff make you a hot drink of your choice

breakfast was good value for money as kids are free with a paul g adult

the breakfast is also very good

my kids loved the breakfast

bed for the kids in the family room was not very comfortable and dipped in beds

super friendly staff, great value, well equipped room and hotel, room service...

i came from canada, they give me an early check in and late check out without any extra fees

the family suite configuration worked so well for our family of 4 with young kids

cute and on flat land. accommodated early check in

said there was a free mini bar with soft drinks but ours was empty

when we mentioned to them about the staff seemingly to breakdown for breakfast early they fixed the problem asap and even took off $270+ off our bill

family, specifically both my kids loved the 3 bed room

the washrooms, in particular are very very small which probably only kids would be comfortable with

lift worker but sometimes doesn’t and it’s also very small (only one person on the lift, wifi didn’t work a single time

i couldn't get the wifi to connect to my phone in the room

the facilities were not explained nor taken through breakfast times,wifi etc

location, price, design, breakfast, quality

no drinking water in the gym

a little too subdued, particularly in public areas, stairs and toilet area downstairs near gym

love the gym but for me the fitness suite is a bit limited and too dark for a gym atmosphere but apart from

spa was not working, gym small but ok

the room service menu was limited, food was poorly done

, hotel is exceptionally well positioned dead central ,staff always available , nice pool and gym great hotel all around , don’t start me in the great breakfast

breakfast servers didn't pay attention

the breakfast buffet was a bountiful variety of interesting and delicious foods

cautioned the hotel while we were there that there needs to be a grab bar in the shower/tub

breakfast facilities seemed good although i did not use these preferring to have breakfast out at

there was no bar that i could see, even though one is mentioned in the description

hotel was advertised as having a bar which was one of the reasons for the booking , it no longer has a

for breakfast only bread, butter, jam, juice and coffee

staff, location, breakfast!!

very accomodating staff that arranged breakfast boxes and taxi for our early departure

staff, we have arrived early in the morning in a cruise, and were only staying up to 2 am

breakfast area was lovely, food great, good coffee to set you up for the day

the restaurant / bar is quite good.

within walking distance to trains, shops and lovely restaurants and bars

comfortable bed, lovely and beyond helpful staff, enjoyed the view from my room, excellent room service, excellent location

the in-room service is excellent, and the breakfasts are quite tasty, not all-inclusive like in egypt, but

the wifi connection was terrible. very weak. kept losing connection.

could only get drinks by room service (water, soft drinks) which was a minimum spend of €15

wifi is free, but slow and drops out quite a lot which is frustrating