the price should be lowere d at least 40% as there is no breakfast, no swim pool, and we are forced to wear masks

no shuttle service to cruise terminals. the breakfast was not good at all.

no breakfast other then that all nice

swimming pool and jacuzzi and the mini morning breakfast , location is close to drug store , gas stations and restaurants

floor is very dirty and the breakfast was repeating of same sausages for 3 days a row and same eggs but i had everything was

easy check in and early check in

needed downstairs and car parking was not close to room

laundry

laundry facilities soap dispenser was not working

on-site laundry.

it had laundry

she noted that it was probably coming from the laundry facility located behind/next to the room

rooms were very clean and the room service is really good

great staff. very welcoming. they gave us early check in. nice clean rooms.

clean inside, comfy beds, clean bathroom with toiletries, free parking

basic, inexpensive, quiet, free parking, great location for my purpose.

clean, toiletries, bathroom felt luxurious, easy free parking right outside the room, working ac

cost pet fee took me by surprise, it was very expensive and they charge taxes on top of the fee, the

they were little kids, we were all from the same household area, but they weren't allowed to be there, especially as

is is also my fault)

pool and jacuzzi are nice and maintained very well

the kids had a great time in the pool.. the rooms are outdated but clean.

rooms were clean and spacious, breakfast bar was really good, pool and spa was very clean and staff was very helpful

the breakfast was lacking. there was not as many options as most best westerns.

to the virus the pool wasn't open and they weren't serving breakfast

the spa had a yellow tint to it. needs to be redone. looks dingy

i went down to the spa and pool really wanting to relax in the spa since we had a long drive

limited parking - couldn't get a spot late at night, had to park on the

parking lot is small, so they recommended only one vehicle/room but weren't sticklers about it

the parking was a little tricky. the check in lobby can be improved.

clean about toilet. the parking need especificate what is for the room .

off street parking

no breakfast, but it wasn t a big deal. i ll trade the breakfast for the parking.

ose to restaurants and park), cleanliness, friendly staff, amenities (gym, free coffee and water, cozy heated outdoor patio), access to buying late night food), and (-) the gym was pathetic (+) no towels or water in the gym

shower was very roomy and the wifi speed was great for getting a little work done and browsing

was nice to have a secure parking area

the hotel is very nice. i liked that it was a boutique hotel and the parking was secured.

getting charged for wifi we didnt request.

wifi didn t work my whole stay nor did any of the built in tv apps because according to the front

wifi was poor neither apple or android devices worked .

had a leaky bathrooms and i had ordered room service to get linens as they only did a room

was great, hiwever due to covid 19 and remodeling i wasnt able to use pool or gym

the rooms are neat and clean, the internet is great, the pool and gym are great, and the parking lot in front is large

pool and hot tub the room had 2 beds and a good out couch and the main sleeping area was in a

amenities such as the pool and gym were closed

kitchen didnt have all facilities like cups hot water for cofee etc

the friendliness of staff and the convenience of the gym, and pool

parking

did not help with wifi access information was very rude when asked about the information, place smell very bad and

parking is very tight if you re in a big truck.

simple motel on a noisy street, to pricey for that standard comfort, no daily room service.

parking spots quite small

the spa like bathroom and the staff was amazing!

free wifi could be faster or include paid option for much faster business wifi

only wish it had a pool but it s a nice hotel for

i wish there was more selection on the room service menu.

probably the biggest disappointment was the wifi service

need updated seating at pool.

had a free continental breakfast

shuttle to cruise and late check out while waiting for shuttle

was clean, nice pool area

my kids were so frightened because of the absolute disgusting state of the room

the parking spaces are kind of tight

had to use laundry machine/dryer but the small laundry room was rusty, dusty and not very clean

use the gym due to restrictions

the lack of room service.

the staff wonderful. having a microwave /fridge/coffee maker. a gym.

laundry facility, nice large community room with comfy sitting area and tv

the room was so nice we had a couch and a kitchen

the room had a very strange smell, we had to pour laundry detergent on a plate to mask the smell during our stay

just coffee and small snacks. not much of a breakfast

the bed and kitchen

the gym, which i decided was something i really wanted to utilize, was old and kinda sad

the gym was a good space with several available equipment

room service food was not all very good. some pudding wan't eatable, so had to

bar and pool

clean and tidy and easy access to the mall. room service food was great

the room next to gym is not quite sound proofed so you can hear weights being used.

room, clean, big enough, with a dedicated kitchen and sitting area

there are laundry rooms, so it is suitable for longer stays, good internet connection, there are office rooms

the woman running the breakfast kitchen is exceptional

staff (very friendly and accommodating), modern looks and facilities, amenities (fitness room, laundry

i love that they have a snack and sandwich/salad shop in addition to restaurant and bar which are both wonderful

jacob in the bar was amazing

pool closes to early

clean comfortable beds with balcony, and the pool outside area.

new rooms and bathrooms small gym and great pool

laundry room available

location staff good wifi

we only once asked for room service in 4 days. but never got it.

there's always ample parking

limited parking

q, gym, pool, sports court, etc), staff, kitchen, lots of space in breakfast lounge

kitchen was handy

everything from the breakfast to the room was clean everything was just perfect !

we were located next to the pool and was still very quiet

suite with huge bathroom, kitchen fully equipt, sofa , bed, tv, dining table

the hotel keys kept demagnitizing had to keep going to the front and parking is not free and no pool

the pool and hot tub were empty, in the middle of summer

no pool or jacket

there's nothing i didn't like i mean i wish there was the pool but it's under construction

pool didn’t have water in it

swimming pool was excellent, especially for the kids

was extremely comfortable, room service excellent to clean daily

room service is a quiet knock so quiet it's not heard

loved the location, gym, and pool

wifi being overlooked at breakfast seating cause i was alone they seated two and four people before

gym is very small and not well equipped.

convenient location, great price, comfortable bed, and nice breakfast.

would have liked an extra bar of soap without having to ask for one

no bar in hotel

pool and jacuzzi not available

was blood on the curtains mold in the bathroom and all around the spa tub

took an hour to fill up spa tub that had to be rinsed out first

the spa tube is awesome

the spa in the room

early check in low deposit

a lot of everything. from the staff, bar,pool,food,room. great place

location and gym.

the pool was still opened so my boys could have some fun while there

lovely rooms nice pool area & great restaurant

comfy bed,restful sleep ( despite being close to freeway, surprisingly quiet) we requested an early check in, and our request was granted

it was a great stay and the kids enjoyed the pool

within walking distance but free shuttle within 5 miles gets you to any restaurant or shopping needed

the area for family wedding wanted to make sure we stayed in a decent safe area being that i have kids the place is nice when the fire alarm doesn't go off twice during the night waking up the kids

no loud neighbors or kids running up and down the

kids had fun good food near by door dash

has a pool and small gym with dumbbells

free laundry and the peaceful atmosphere.

laundry facilities were in high demand and multiple machines not working

the facilities are excellent, from the clean rooms, to the free laundry

2 bedrooms, one with one kids for parents and one room with 2 beds for kids

it was impossible to do laundry since the machines were not operational.

front desk staff was friendly and profesional very clean pet friendly pool laundry spacious room parking close to

front desk staff was friendly and profesional very clean pet friendly pool laundry spacious room parking close to

there is laundry on site and ample parking

pool area could use cleaning

it was nice, clean, loved that they had a pool

the amount of money spent, i expect the amenities like guest laundry to be operational so after a very long day of travel i don't have to drive all over to find

laundry room had only two machines that worked

laundry mat onsite

had pool and safe area near shopping center with lots of places to eat near and even a movie theater

there is on-site laundry for those staying longer and a gym & pool

fast and ok laundry but had to get a lot of quarters 24 for washing and drying.

i was there to visit my kids and did not have time to enjoy all that they offered.

a bunch of kids were playing ding dong ditch all night, which i actually thought was funny

maybe if landscaping by the courtyard and pool area was kept up this hotel would be excellent

room available as if i had a long awaited reservation, i arrived rather late and the pleasant night shift employee, i requested a late check out which was granted

thank you so much and allowed us a late check

was accommodating with an extra early check in and the loss of my id before check in

location is great, room was clean and renovated, breakfast was basic but good

room (a little small if it were more than me but i’m cool with small, i only sleep there), the breakfast was toast, boiled eggs, cereal, yogurt…pretty basic but i’ll take it

staff was wonderful owner gave me a spot in the courtyard to park my truck b/c it was to tall to park under the yard

proximity to beach, public transportation, friendly staff, clean and comfortable, free breakfast

no 24 hours room service

kids screaming in the pool at 9:30pm

never can get a room by the pool nomatter how advance it is it just would be nice to be right there by

mplete different reservations)i explained to the front desk girls

wonderful hot tub and pool

my toilet wouldn’t flush. it made noise all night. there was hair in spa tub.

spa in the room made it easier to relax and enjoy the night

no chairs around the pool..

no plates or cups in kitchen

the room was huge with a mini kitchen. the soaking tub was big enough for two. very clean

old kitchenettes since very out dated

kitchen and bathroom were filthy

we booked the suite deluxe room with a kitchen

the sink in the kitchen didn't work, neither did the stove

if kitchen worked

everything the pool day was amazing we had so much fun

the pool was great and my kids loved the hot tub

you had to pay for parking that should be included in the reservation fee that you had to request room service should be automatically done

the room was nice and the room service was tasty and surprisingly affordable

breakfast provided as room service and was an additional cost

ocean and sunset view was amazing, the pool and spa were so relaxing, the food and drinks were great and overall just a beautiful resort

me downstairs to find it was back up after eating elsewhere)

location, very clean, hikes, mar'sel, louise, our waitress at catalina kitchen

the sports bar where the service behind the bar was very poor and the guy rude

swimming pool is perfect

there is a pleasant bar in the reception area

i think maybe the pool should have 10-12 or 11 adults only hour :) other than that this hotel is the secret gem of

one laundry was a bit tricky to find a spot for

large bar and atrium area which was

not being told about room cleaning. bar closing at 9.00pm.

easy to find and convenient parking right outside your room door

that it had a parking spot available

parking lot was only for motel

the parking was right pp0

great room great room service receptionist is great

pool and bed

we love the pool...

they even placed our kids' stuffed animals in cute positions on the beds

nice room service food

the restaurant and bar was excellent

great location. lovely staff. loved the rooftop pool/hot tub looking out over marina.

the location, the views, the food, room service, free breakfast and the bed

the breakfast was great

the room was great, the spa tub in the room was amazing to have as well

spa tub slowly drains while using...need a new plug.

best western fault but we weren't able to use amenities such as pool area due, to covid 19

definitely liked the size of the room, especially with the addition of the whirlpool spa within the room

good gym pool and spa

the pool was nice and warm, the jacuzzi was hot, and the free breakfast was a full real breakfast

the breakfast, and the friendly staff

located on busy pch and experienced minor noise pool is located in a

thank you very much to all personnel of this place - reception, kitchen, cleaning

wifi lagged a bit, parking lots smell like urine.

good wifi, very nice staff

access to your room from the parking garage and that it has a nice patio at the center of the hotel with trees and plants when

good parking

the off-street parking wifi access a wide variety of tv channels quietness

and the breakfast was one of the best

good breakfast, laundry room, friendly staff, good value for money

good area, very clean, staff was very nice. breakfast was great!

good hot breakfast, clean room, comfortable bed, clean hallways, secure parking lot

wasn t communicated that the hotel was under renovation and the pool closed

the spa tub and the cleanliness of the room.

the spa tub

not enough towels especially when there’s a spa tub.

the room was spacious and i enjoyed the large spa tub.

the bed was hard and the spa tub leaked all night. it was hard to sleep.

a good continental breakfast, helpful staff and onsite guest laundry

quite expensive gym area dated

pool is really a joke

breakfast was included

the pool of the hotel is of the size of a bath tub

felt it was pricey considering the restaurant, bar, room service

our kids enjoyed swimming in the pool however, and during the day there was barely anyone swimming and

very clean, spacious and a great view of the pool

gym had old equipment and no stair climber. room windows were a bit cloudy so the view was poor.

our kids enjoyed swimming in the pool however, and during the day there was barely anyone swimming and

house keeping is good and i can do my laundry when i stay for more then a few days

also, they do have vending for a laundry room but it was out of detergent, and i had clothes that weren't in a condition to fly home

and at the back they have laundry machines and vending machines, but the vending machine with some snacks in it is also out

located in a quiet neighborhood and it had laundry room. the room also had a fridge.

laundry room on site

helpfull host, laundry available

plus the laundry room

also our room was above there laundry room which was annoying with all the noise being made bright & early

there is also a convenient coin laundry facility

there's never enough towels there's dirty sheets and one time i rented tub didn't work but the spa didn't

sheets hair in the sheets pillowcase not enough towels no soap no toilet paper and i had a spa one time the wouldn't hold

free parking close to room, very spacious room and fresh decor, massive spa tub, plenty of lights with many light switches

fabulous, friendly staff, spacious room and unlimited american breakfast

breakfast and room

they don’t serve hot food for breakfast.

and my room was clean and comfortable and the hotel is very quiet and they had a free continental breakfast

the breakfast . they need to put more effort for a hot breakfast.

i was told on the thursday prior to our stay by a female employee at the hotel that we could come early check in based on availability

nice hotel, nice staff. we could make a late check out. great breakfast.

one thing that could have been better was a request for late check out we asked for

breakfast was very nice and the waffles were great

modern decor, parking security, breakfast

my daughter had a late flight and they gave us a late check out, kept her bags behind the desk and arranged for a cab

location was great. bed was very comfortable and great little kitchen was a perk!

the rooms were very clean, we had a small kitchen which was perfect for us

card that has the wifi info should be placed in front of the tv and not in the kitchen

lovely clean well equipped room with a little kitchen area

full kitchen

the price that was paid for three nights, i think it would have been nice if a daily breakfast was included - like they do at the beachhouse hermosa

breakfast was not offered. loved the location of the hotel.

we didn’t have the breakfast but we loved the hotel and location was amazing

they should open the restaurant especially breakfast place

until one of my kids opened up the sofa bed, and we discovered the same terrible mattress that didn't want us to

clean room and free breakfast.

small bar fridge in room is sitting on an night stand and noisy

new gym was great

the reception and breakfast staff were friendly and helpful, and the housekeeping was very well done

breakfast is included in two wariants - japanese and american, both lovely

staff was amazing, the room was spotless, the bed was very comfy and the breakfast was top

had a great time at the pool

lotion and soap were not replaced the next day, the pool/spa consistently said it was closed (although the signs said it was open until 10 pm and the door

room was clean, breakfast was great and the pool was warm.

breakfast was great and the staff attending to it was excellent in fact the entire staff was

it was very nice to room there the bathroom s clean the rooms clean and parking is available.

super nice staff here, rooms decent, and such a perfect location with laundry right across and casino

clean good tv channels and wifi

small parking lot only allows for you to back out of the driveway onto a busy street.

parking. it was very tight and during the weekend, there were not enough.

charged extra money outside the rate for the same room. roaches. wifi kept cutting out.

small parking lot

pool towels at the time of our visit, informed front desk multiple times with no action, then came

bar in the hotel is very expensive, and we were coming from the 5* hotel in san francisco, however

pool bar wasn t open, restaurant was very expensive

only downside was the pool bar was closed both times i went to the pool

the pool restaurant and bar areas were very enjoyable with friendly

is listing that this hotel has spa tubs and they no longer have spa tubs in the hotel

the stepdown living room space

the continental breakfast was good, it could have used a few more solid options such as eggs, waffles etc

wish they had a pool.

have three kids and we absolutely loved it here

earlier checkin and offered late check out

the location it feels like home assessable to the beach and convenient for families full kitchen in the suites was not a lot of rooms so there was no

very accommodating staff — i asked for a change of room and late check out.

in the kitchen though, no towels, no dish soap

location, kitchen

the breakfast grab bags were unexpected but very convenient especially for my children

everything, gym, location, tesla chargers, room, cleanliness.

open plan design in reception, small gym, we’ll appointed room, clean, decent shower, friendly staff

they have a parking garage and a small, nice gym

the gym had the right essentials

the parking the room the quietness

small no parking for my truck. room was not clean nor comfortable.

parking

no closets. undefined parking. unscrupulous characters around.

homeless people walking with carts at their leisure to the dumpster in back of the parking lot

air con units, comfortable beds, mini-refrigerators and microwaves, along with on-site pay laundry facilities and decent quality wifi included

breakfast is not what i was expecting

more selection on breakfast items

didn't have swimming pool only jacuzzi.

swimming pool was closed with the same reason

the rooftop pool is amazing and the outdoor seating area is awesome

ut i understand why.

all in all, it wasn’t a great place for kids this particular night

con was that while in the room my kids were walking around in their socks and i noticed they got extremely dirty

does not have a hot tub, but loved the pool on the roof!

dont like that the rooms surround the pool so it can get quite loud if people / kids are

and when you re a family, with 2 kids you don t need a grown man behind the bar trying to get you to take shots every time you

the bar or cafe really good food. the service was excellent. staff was awesome!

they have games for kids

noisy kids (possibly of staff) made enjoying the pool difficult

no room service during our stay

daily housekeeping service - has to be requested no room service room amenities very basic and not replenished unless requested - eg coffee laundry

great location. very helpful staff. great pool.

was spacious and very clean all amenities were provided starbucks, and bar inside facility also a small convenience store

the change of cost every day. the gym needs help.

very limited menu and not inexpensive no coffee in the room street noise no exercise gym holiday inn express is way better

pool/spa convenient space to meet up with friends

i liked that the spa complemented the room really well the format was perfect .

breakfast not included and laundry room not in hotel, it’s in the parking garage.

full gym and less noise from the pch

the hotel have a small place in the lobby for kids to play and it was great!

closing the pool at 11pm

this hotel had everything you could want. my son loved the kids area with the nintendo wii u

friendly helpful staffs...from reception to room service

with two young kids i didn't plan on leaving the hotel, so i tried room service