cooked breakfast was great

huge bathroom and very comfortable super-king bed great choice for breakfast all of which was freshly made to order we had dinner in the hotel one night and the food

amazing breakfast

the bar is well stocked with a very good selection of arran malts, some you can't even find at the

the bar attached to the lagg has a lot of character, games area & wonderful gardens

liked the timed pre-ordered breakfast as this cut down on waiting times, something we found difficult in other locations

onsite restaurant (especially the complimentary breakfast), the rooms were spacious and well furnished and the views were outstanding

good breakfast and evening meals in a well controlled environment

breakfast was well arranged and tasty with a good variety.

i ate in the bar twice , rump of lamb and roast beef dinners were both excellent

room service charge to have a 16 pizza and chips brought up

are two swimming pools, three differently themed restaurants, a spa and gym

i liked the bar area

parking, ev charging available, good arran backdrop, memories of spending honeymoon at hotel in 1993

lots of car parking space

warm welcome, great views, excellent facilities, superb breakfast.

also plenty of board games dominoes to entertain kids

the hotel has a fab bar with an amazing whiskey collection and the staff are ace

we had a great evening mixing in the bar with the friendly staff, residents and locals

we had our car and there was ample parking space

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

children was great from start to finish the staff are very welcoming and helpful and the scottish breakfast is one of the best can't wait to book

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

the bar reception warm friendly the manager james made us feel any future visits could be made for up

the breakfast was the best i had throughout my

louise in the bar couldn't have been any better

especially anna on reception, norma in the kitchen, and the lovely waitress who served me breakfast this morning

i didn't want a cooked meal so i had room service of a sandwich and chips and they were presented lovely, not just a sandwich on a plate

clean spacious rooms with excellent dinning facilities or room service

parking was really easy

the bar also has a great range of drinks and the cocktails were lovely

sympathetic and helpful and went above and beyond d to offer things like a drink and food from room service as the restaurant was closed

room service breakfast for 9 to 9

an amazing hotel, the room was wonderful, the bar is excellent and restaurant first class , thank

food for room service was particularly good, room was lovely and decor tasteful

breakfast, staff very attentive and smartly dressed, this goes for all staff, all very helpful,

uncomfortable, doors slamming, kids running up and down

easy and early check in

the wifi is super slow

we had a good early check in and noon checkout, allowing us to have a very easy journey

little breakfast options if you have an early flight

early breakfast was nice to catch an early flight

kids slept all night no problem too and breakfast was really

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

onsite restaurant and bar with a good breakfast included

helped me with a late check in as my flight got in late

breakfast excellent and the meals at the bar first class

we weren’t able to try out the food because the bar was so busy,(sat night

customer service, cleanliness early check in and tartan carpet

lounge bar very comfortable and great value

tea making facilities, tv and wifi

the room, the dining area, breakfast, the terrace - it was like being on a mini holiday

excellent breakfast, good old scottish fare just what i wanted

the breakfast was simply amazing

wifi in room

had car-parking

parking at back outdoor seating if weather had been better we'll be back

room and bar and restuarant were very good

welcoming and nice clean room and nice bar facilities.

breakfast was great

it was all you could want for breakfast set up was good

the food and service were amazing dinner was delicious and so was the buffet breakfast

great welcome from the staff, great room, great location, great breakfast

excellent staff, breakfast was amazing and the rooms were lovely.

wifi is very poor

room, bathroom was huge, excellent pool/gym facilities, excellent staff and excellent

we got a free room upgrade which overlooked the hills and the golf course

partner played a round of golf while i had a massage and used the spa the golf course is very run down more like a council

is located within a golf course

lovely location, the pool and gym. food excellent.

no room service

not nice for my kids to listen to

much staff as not many guests,so atmosphere was cold,restaurant closed,meals in bar area only,or room service,things were very basic and not a lot of it

easy to find location ample parking great deal on meals good sized room fantastic river view exceptional value for

it was a complete shambles and if we hadn't driven so far with 3 kids we certainly wouldn't have stayed

breakfast and room service was great

stains on the bedroom carpet ! no answer when called reception or room service !

the staff & food was excellent the beds were very comfortable the spa was also really 3

good value hotel. clean, spacious. lovely staff and access to the gym and swimming pool.

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

really liked the quirky story behind the douglas hotel and the early check in

selected this castle hotel because the kids really wanted to stay in a castle

selected this castle hotel because the kids really wanted to stay in a castle

had to run downstairs for milk or it would come off room service

parking facilities could be better

free parking and very close to city centre.

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

very nice staff and cozy bar which also served breakfast

nice and quiet lovely breakfast excellent

& friendly staff from reception to bar to cleaning

the cooked breakfast was delicious and there were other options too

room service food average.

our requirements, it is quiet, comfortable, clean and pretty good value for money, good tv, quiet bar area and nice

gym, family room, good prices, location

gym very under equipped

great rate, clean, easy parking. perfect for my business stay.

gym is fantastic

pool and spa facilities great

beds really comfy, amazing gym, lovely bar, great staff

bar and restaurant

noisy one night with kids running up and down the corridor ,doors banging at 3am mainly the sunday

free car parking is great

also a room service tray with dirty plates and cutlery sat on the floor outside the next room along from

was because the hotel is open to the public there wasn t anywhere for guests to sit in the bar area as it was

great breakfast

service at the bar restaurant check in check out was amazing

traditional hotel stunning setting lush green vegetation fantastic spa facilities lovely staff great food

my wife and kids fall in love in the spirit of this

, we loved the pool and the sauna and steam room and had a very well deserved chill out there after a full on

gym and restaurant were good. room was very new and good

pool access was great the kids enjoyed it

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to use the facility in

food at dinner was reasonably priced with good deal - kids eating free

cleanliness of the place was first class, the staff were most welcoming and even catered for an early check in

great location for my conference. nice gym. good breakfast.

we loved the late check out and the lovely little touches -i

great location. walk to city centre. early check in and parking.

a good car park with several ev charging points

reception, bar & housekeeping staff all friendly and helpful 5*

laundry facility was a plus, and moderately priced

early check in available, friendly staff, great rooms and clean. would definitely come again!

there is not any gym, spa, swimming g pool etc.

skybar was great but would be even better if table service

large rooms and breakfast was very good

rooftop bar has some great views

it was a shame the gym was closed, but that was down to covid.

staff was so friendly and absolutely fantastic with the kids

nice rooms, great facilities, nice little breakfast, great location, perfect for what we

very clean & secure, comfy bed too & a late check out was great

staff, location, room the breakfast was such good value.

great breakfast

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts- lovely open plan area - dog friendly as well - second time at this hotel with

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out at 12pm

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

got an extra hour for late check out

very comfortable bed, gym, buffet breakfast with healthy options.

good little gym as well

just about £200 for 1 night and that never included breakfast and with the kids were bit board as nothing for them to

good wifi

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

it was perfect for our family, we used the family room and kids were very happy

that i didn't like it, but felt bar could have been better stocked e

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

some tv channels not connecting aerial issues or wifi

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside the room

the staff were really nice. the room was a great size. the wifi was excellent.

left at 08:00 the next day to get home for kids football match

we obviously had our 4 year old, so understand what kids are like, but why she had her kids at work i don t know

the triple room is perfect for a single parent with two kids

girl helped us out with an early check in.

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

location and early check in was appreciated

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

breakfast was amazing

very quirky with the record player and the bar open till midnight

good breakfast choice

breakfast was plentiful with good variety

very modern and clean. quiet location. great choice for breakfast.

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

was nothing to dislike friendly helpful staff,vfranred an early check in and everything was

the tattle scones on the breakfast bar were very very tough.

really liked the breakfast having some other options too than scottish breakfast

when visiting glasgow staff are always pleasant and the breakfast is a huge hit with the kids

the gentleman on reception arranged for us to use the residents bar for the interview, this was perfectly quiet

near on a week, and the dog could sleep over, great little bar and staff were great front the maids to bar staff and front desk

you have a beautiful park to take a walk and can watch the kids run around

kids love the pool and hotel overall

liked were we had access to the swimming pool and gym

screaming kids in the pool when i was trying to relax.

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room which the rumbling kept us up the whole night and windows didn't open one tiny

the wifi is free and fast too what's more to ask

the indoor pool. despite having to leave the main hotel building for access

kids in the bar late at night

kids complained about no free wifi in the room -premier inn did it.

great gym facilities

wifi not available free

they even allowed early check in and the hospitality was upto the mark

such as good food and arrived on time, nice breakfast, amazing activities gym sport after swimming available

kids can’t use pool after 7 which we didn’t know before getting there so we didn’t get a

breakfast and the ambience of the building.

it was great we were able to get an early check in so could use the pool facitities on arrival good choice of food at breakfast and

stay was magnificent the only downfall was the cafe and bar ect were not open

fact that there is a bar with small food selection is great too

delicious breakfast

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

liked everything breakfast spa bath the room the size of the room the staff where excellent especially a women

also next to a noisy laundry room

most staff were helpful, early check

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

the staff allowed us early check in and late check out

and the bar especially the front area where you have an excellent view of the street and can people

breakfast has everything you need/ want and bar , lounge area very comfortable

also the late check out, could add breakfast on on the morning of and staff were so

the bed wasn t make the other day and the room service didn t close the door correctly, when they get us new towels - there was nobody in

late check out and how comfortable the bed was

breakfast has everything you need/ want and bar , lounge area very comfortable

location and amenities fantastic gym - modern and great variety of equipment very comfortable loved that the tv allowed screen

beautiful room, lovely gym, lovely overall

a bit noisy from the room upstairs. kids running about a lot.

in february but the small price to upgrade to an executive room was very much worth it for an early check in, late check out, access to the executive lounge etc

reception area, bar and room were all really good. the gym was very good.

breakfast options were wide and filling

very comfortable room and bed. pleasant lounge and bar staff.

everything was fantastic, such lovely staff especially at breakfast, which was lovely.

room facilities and gym are good

staff very friendly & helpful. amazing breakfast!!

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

at reception very friendly - early check in accepted , rooms spotlessand very comfortable

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were struggling to cope with

we did get an early check in at 3pm

luckily, it wasn't too far from the hotel, but as i was travelling alone with little kids and luggage after a very long drive, it felt like an extra challenge

breakfast two days from front desk which i love this way for customer / welcoming drink from the bar / excellent location / nice room sepcially thanks to ms jenna at

arranged an early check in which was really appreciated

the late check out, the bar and the room size.

tbh the staff was so helpful could'nt do enough for us breakfast was amazing too so much

a laundry room or a place to dry wet clothes would be nice.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

the staff were okay but they briefly lost my laundry

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

the open space room was perfect for young kids with more room to move around and the immunities within the hotel were perfect for families

attitude of 1 of the employee at the breakfast (male) just felt he wasn't interested in helping us and didn't speak to us very nicely

the cocktail bar upstairs was great and the disco elevator to go up was an added bonus

nice gym and café

breakfast was overpriced

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

we got an early check in which was a bonus and greatly appreciated

which after no sleep on two days i was there for ages asking, no signing anywhere, the gym is basic , again needs a diff card to activate getting in so again up and down lifts to

staff coming to the room for room service looked miserable when i answered the door when ordering food at night

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

fresh towels, centrally located, big sized rooms with huge comfortable beds, big tv, free wifi

the sleeping arrangement for kids was very uncomfortable.

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

the kids fell asleep

air con or room service

there is also a 24hr gym available

that to me doesn't qualify as a 'gym' or 'fitness centre'

apartment is decent size, suitable for families with kids, kitchen is well equipped

the breakfast

liked everything, perhaps a weights rack in the gym with a few bigger weights than the small ones supplied

staff were great. excellent breakfast. comfortable bed.

clean comfy bed nice room excellent breakfast and staff very helpful great location

breakfast was nicely cooked,

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

gave us a late check out to 12 at no extra charge

great location, good amenities, lovely staff, early check in too!

had requested an early check in but this did not although i appreciate the previous night was very busy in

location, cleaningness, late check out friendly staff

needed a late check out which most hotels charge you for, they gave me one free of charge for an extra three

staff were friendly and they had my room ready for me as i had requested an early check in which i really appreciated

lovely quiet bar downstairs

in the morning was a charge for food and drink for room service

nice hotel for a night away with out the kids

we got an early check in

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

the room was very clean and we'll equipped. we used room service which was excellent.

had a large amount of luggage as we were travelling on an extended trip with golf clubs etc

brilliant breakfast

allowed early check in and the staff were very friendly.

we really enjoyed the food when we ordered room service twice

eeded instructions on how to use ) staff all happy and helpful lovely view from room and gym would highly

the buffet breakfast was exceptional and the bar and lounge area is spacious and comfortable

good prices compared to other hotels in the city, and although we did not partake, the option for room service around the clock was a great option

great central hotel, relaxing bar area. friendly staff, well recommended.

i liked the location. i liked the fact that kids do not pay for breakfast which was very good.

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

excellent hotel. staff were really professional and friendly. champagne bar a highlight

location is perfect as is the wifi

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and complimentary bar vouchers) (+) allowed late check out just in time to jump into the train back to edimburgh (+) in great central location with early checkin and late check out (+)good location late check out (+)location, late check out

phone in the room to call for room service not working and cold water tap in bathroom sink was always warm

was travelling solo this time so had everything to my room which i m not even sure if they did room service but they were so accommodating with me

breakfast, had room service for an evening meal with no surcharge, excellent

having usb sockets the wifi was patchy and wouldn t stay connected in the room but was fine in the restaurant

bar and dining facilities were excellent and good value for money

early check in

breakfast was delicious

highly recommended by my 3 kids

reception bar was much more expensive than the nearest bar the scotia next door

breakfast,which was included, was always fresh and plentiful and the bar staff in the evening were great

nevertheless, the kids loved it

the gym, which is really a cupboard with some machines, and it doesn't have a treadmill, which i found

the recent refurbishment was excellent - fantastic restaurant & bar areas. well done!

ev charging at the door, and and excellent location for going out and restaurants

breakfast was excellent and delicious

lovely suite, great decor, art, cleaning crew, room service was wonderful

gym could have been better

45 by a laundry van that took ages to unload etc

late check out to 12 was a bonus

pretty place, loved the bar with food service 24-7 downstairs, everyone was very very nice, very clean everywhere, loved

the breakfast was nice in the morning

we did book for the spa but somehow the dates got mixed up!

location, bags held for us as we arrived early in the morning

it was good to have a gym but could have offered a stationary bike.

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

lovely, inviting bar area

wifi overall good but not great for streaming at busy times

i requested an early check in and this was

no room service!

wifi was poor, hotel condition was a bit tired.

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

they weren't able to accommodate my request for an early check in, when i got back from wandering the bags were waiting in my room

we stayed over christmas and they were very attentive and excellent in accommodating the kids

and great breakfast

location ,view from room breakfast was lovely

wifi dropped occasionally and didn't always connect straight away.

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

lovely free breakfast late check out until 12pm is fab

cold eggs at breakfast.

central location, nice friendly staff, room was clean and we even got room service although we were only staying for 2 nights

location great room service, for food/drink using the ibis app

we did not expect it to be so cozy and we even had our own kitchen

no breakfast available as kitchen out of action ud83dude15

double capsule is not really built for 2 adults

the laundry was the cheapest i've found in europe - £2 for a wash or dry

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

breakfast was outstanding

loved the pool, sauna and steam room, also room service was excellent and the staff were really polite and

fabulous staff at reception rooms beds so comfortable spa staff great lovely atmosphere hotel.

and the pool and gym -

hotel very clean fantastic staff cleaned room every day thanks amazing pool loved it will definitely stay

noisy cleaners when i had paid for late check out

option for 1pm late check out

the blind was black out which helped keep the sun out in the morning concidering we had late check out

only one room key worked we paid for late check out and was woken by cleaner at 11am

also was very happy with the option for late check out as our flight home was very