hotel is really clean, staff really helpful and polite and the kids really enjoy the swimming pool

always went the extra mile to help out, the facilities were amazing

clear instructions to login to wifi, in the room rather than at the elevator that was my only criticism cant fault anything

it was out of the hotel's control, and the fault of our timing, but the spa and pool were closed :

excellent breakfast

early check in was accommodated

room service in the evening was prompt

the kids also loved the pool - fun had by all

heated pool

choices for vegetarians my friends and their kids dont eat meat due to thier religion they did not enjoy the

had an issue getting into the kids room

it is also located opposite a shopping center and 5 minutes walk from a casino that had a bar with sky sports

is not much of a selection for breakfast other than 1 selection of ham and one selection of cheese

upgraded without charging to triple room and also gave us early check in at 11am

the comfortable bed, the breakfast, the helpful and smiling personel

there were kids in the car park climbing on the roof and no security around to stop them

every single staff member was polite and helpful, from the management at check in to the bar staff and the housekeeping

late check out and of course great food

bathroom with larger than normal sized shower late check out at 12 was also handy kids loved the complimentary biscuits

it was lovely and warm, very spacious, even with the sofa bed made up for the kids and the bathroom was brilliant

very quick and friendly room service

room service menu was varied and came within

was a great stay, the inside was lovely and so were the staff, the new bar area was great

staff very attentive during meals/ in the dining and bar area felt very indian customer service orientated where you don t get privacy or left alone

other holiday inns with spa facility s have multiple treatment rooms

the room is nice. breakfast is good. parking spaces are good.

highly efficient/effective staff that remained friendly throughout my stay. breakfast very good.

the night , this seemed to be a super king room that had been changed around for 2 adults 2 kids

we felt the breakfast was good each morning

great hotel nice and quiet no noise from outside and fab breakfast

hotel is well located, within a 15 20 minute drive of the city centre, and offers ample on-site parking

very fast wifi for guests, big tv screen with a wide range of channels

the pool & facility s. early check in.

about the hotel is perfect and the free parking is the best for going on holiday

ample parking

opened the bar for

no bar or snack bar as advertised

friendly people, nice breakfast

very clean lovely breakfast friendly staff and wee just had a short walk to murrayfield to watch the rugby

lovely staff and breakfast included

room was clean and cosy with all the facilities required. great choice for breakfast

kids especially enjoyed warm swimming pool and sauna

comfy beds, lovely toiletries, good gym and lovely food

are excellent, they gave me one hour complimentary late check out , that helped me a lot

however, the bar gentleman kindly swapped a couple of things for me

- great gym (just peeked in, didn't use) - 24h reception even if you checkin at 5am after a night flight

bedrooms quiet and comfortable good gym

efficient, clean, late check out.

restaurant was poor. menu was a like a kids menu. maybe more suitable for younger guests.

would be nice to have 1 or 2 items on a kids menu

rger and fries) which was great

which due to our kids wasn’t big enough

wifi was a bit dodgey but they managed to sort it

the kitchen could be over run with tours / large bookings which meant a late evening meal or no evening

location, on site free parking

location and comfortable food in the bar was lovely

the bar staff were attentive and helped with drink selections

us to leave car and get bus into town after checking out in morning ud83dude01, had meal in bar before we left which was very nice

a sofa food was fantastic both breakfast and from restaurant and very cheap too great bar great choice of decent beer again very cheap prices and great

food in the bar was just what we were looking for and the breakfast was outstanding

very clean, responsive staff,early check in possible

breakfast buffet was very good

i liked everything and the breakfast was delicious.

yacht britannia and have a meal in edinburgh before coming back to the hotel for a drink in the bar and a relax

late check out and do not disturb sign on door, both times i stayed cleaning services tried to

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

rooms, super comfortable beds, room service and clean every day

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

lovely soup and sandwiches from room service

there was a bar next to the reception

it’s convenient for families with little kids

they also allowed early check in which was really helpful

also the breakfast was 10/10

even allowed early check in

room was very clean and comfortable,the breakfast,cooked by leeanne ,was excellent

50 adult and kids go free

95 the only thing we went for was the kids menu because it was better priced

wifi was very weak

location room wifi

luckily there is room service and i had a room with a bathtub and the layout overall was just comfortable and

location fabulous beautiful room parking brilliant

i include the receptionsists, the staff at the bar and the staff who clean the room

warmly welcomed when we arrived ahead of time, was seated in the beautifully furnished lounge ba bar and had a lovely light lunch before receiving a

polite staff, clean rooms with attention to detail, outstanding food, excellent parking an amazing place to

biscuits,bathroom was very clean and soap and shampoo is supplied with the room,there is a cozy bar downstairs with friendly staff,bus stops right beside hotel with regular buses to center its

they allow early check in.

no noise from bar, but nice that there was a bar available

staff, clean warm comfortable room, great bar with friendly locals plus a great location for walking around

on bus route, really nice hotel with bar and outside seating area

whole experience, was above & beyond ; from the check in with lindsay, and the bar w/ chris & fiona, and the dinner with elizabeth; this was a

very nice staff during check in, at the bar and they got our room available early at our request

the excellent restaurant and cozy bar at the value of not having to go anywhere else

the bar was comfortable and i liked the general attitude that nothing was too much trouble

and friendly welcome which set the tone for an enjoyable dinner in the bar and a comfortable nights sleep

the swimming pool and associated elements were first class with huge fluffy towels provided

hotel, set in tranquil grounds, wonderful staff, fantastic facilities especially the jacuzzi and pool, and theeeee best tattie scones in all of

the fact that you had to walk outside if going to swimming or gym, especially embarrassing if you are in the gowns provided in rooms

nice with coffee, tea etc in the room and the kids enjoyed the milk and cookies delivered to the room

amazing staff and lovely extras in the room as we were staying with kids (milk and cookies and vip spa robes

got early check in

convenience. access to public transport. early check in.

the staff were lovely and gave us a free upgrade and waived the early check in

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

i wanted an early check in and the team at apex facilitated that without any extra charge

nice bar and good breakfast

it had the cutest bar and dining

we enjoyed the games in the bar area for a while too

it has a luxe hotel, fully stocked vibey bar where we met some really fun people

bar area was lovely and the breakfast was great and well with the extra cost

thought they had laundry service but its mostly for tours

lots laundry in corridor on the way to the room

the pizza served at the bar until 1am has slices of tomato on it

bar facilities was good and reception staff was really helpful and friendly

wasn’t the best and lumpy pillows and the room was right next to where the laundry yaws picked up early in the morning and they was

had to get breakfast elsewhere as my partner is coeliac meaning he cannot have wheat or gluten and sadly this

had breakfast in platform 5 service terrible food cold

loved the breakfast that we paid extra for and the tv was easy to work out as well as the cosy size of the

bar next door looked good so must buy something on next visit

adjacent bar is fine for a snack and good prices

the spa, restaurants and bar are all amazing

spa with steam room and sauna, spotlessly clean.

great wifi

comfy beds, fast wifi and easy parking

we enjoyed our stay, specially the kids loved it

the lady behind the breakfast bar on the saturday did not even make eye contact !!

we loved the little touch of a chocolate bar with the tea and coffee facilities

when we arrived it was 8pm the lady in the bar was very friendly

barman was friendly in the evenings

beautiful old building. bar in the hotel. new bathroom suits throughout.

internet can be poor in the rooms but works fine on the bar / kitchen area.

self-self laundry with wash-dry and soap is only 4 pounds

place was spotless cleaned everyday & kitchen was very spacious enough cookers no need to wait

laundry service available

kitchen closed in the early morning

we also requested room service one day but it didn t happen, this was disappointing to come back to late at night

brilliant room service with the restaurant going above and beyond to help with food intolerances

modern and comfortable with a lovely bar lou he area. so handy for haymarket trains and the tram

breakfast was delicious

the bar was nice

lovely wine bar just around the corner la p'tite folie

friendly staff, got a very early check in and room upgrade which was good of the hosts.

close bar service

the hotel bar was lovely and breakfast was perfect

there is a bar on-site for bev vies and snacks

he made an early check in on new years eve possible for me, which was such a treat

room was ready for early check in

offerings of food, wine, and other comestibles paid on an honesty basis as well as a guest laundry

it was convenient to use the guest laundry

i like the village hotel as it has the spa faciolities

we are in the bar it had a really nice atmosphere and the food was lovely

great place with amazing swimming pool!

bar gets very busy as shared with gym customers.

pool was too cold lol

hotel in edinburgh, great service, great accommodation, great facilities

anyway, it was a nice stay and good breakfast

old small elevator, rest everything was fine, requested early check-in due to old age parents and kids, not entertained even with single room while i had two rooms for 3 days

safe place to walk with kids

laundry service was very good, bed covers were replaced without fuss within 15 minutes

the hotel also has a nice bar and hot snacks were available till late

family after long day, kids like to watch tv, the tv only had bbc channels and none of the other channels

noise from gym beside our room early in morning...room really should be soundproofed.

everything was on point. the gym, the staff, cleanliness were top notch

hotel was lovely room could be a little bigger especially when kids staying in the room the breakfast was really nice alot of variety to choice from

the bar was stocked with local drinks and the staff serving were knowledge about the selection and

although we were a couple travelling together with no kids etc

creaked a little, the flush grumbled a little, the fittings made funny noises all night long, the kids next door were very clearly audible - but i guess thats the pitfall of staying in a vintage

to swap the soaps in the bathrooms for hand soap, as seems a little wasteful to throw out a soap bar after one use

the bar & old library settings are very quiet and chilling

we also had room service which was brilliant, didn't take long and food was yummy

wonderful selection for breakfast

be nice to have a larger room service menu - but i know it s different throughout covid

location cleanliness breakfast was exceptional very friendly staff

challenging , we arrived at 10am and didn t get to the room until 1pm, this was considered an early check in

first 2 days we didn't get any room service

no restaurant or room service

wifi was not strong and kept dropping out.

breakfast was really nice and was welcoming for the kids. the pool room was an added bonus

the wifi is not really good

staff didn’t have great customer service skills and there was very little staff around/on the bar or at breakfast time

great hotel overall - good decor - comfy beds - free welcome drink - nice staff - gym - board games in the restaurant/bar - fairly good location, not right in the centre but

and accommodating, had a welcome cocktail on arrival and free tea and coffee was available at bar/ reception

and friendly staff, specially thanks to ana at the front desk who allowed me an early check in after a long fly

hopefully next time we come we’ll manage to experience the rooftop bar as it was fully booked this time

the gym was nice and clean and well equipped

very modern, coffee/tea in hotel room, good gym, great food

m, bar, restaurant)

room service was great

room service was very good and good to a high standard

the bar and restaurant staff were all friendly, greeting customers with a smile too

the early check in option, the staff were helpful. rooms a good size and the location

near the bus stop, near in swanston farm (highland cows) near a golf course, city lights of

lovely bar and welcoming lounge

nice wee bar downstairs

very modern and free late check out and the staff are very friendly

my early check in was understandably cancelled due to the hotel being so busy for a concert

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

the bar below the hotel is one of the most interesting i have been to and the welcome was

the bar and restaurant are unique, maintaining a fabulously welcoming atmosphere

the staff at the bar is really nice and helpful, food is really good and massive selection of drinks

everything about this place, the excellent staff,the beautiful room,the bar & location all perfect

the restaurant only served breakfast.

excellent beds and nice rooms with great facilities such as apple tv and fast free wifi

didn t have the breakfast here but we still really enjoyed our stay

did not know about free wifi.

gym was nice

offered an early check in and also held on to our luggage after the check out time

no breakfast, but since there’s a mini-kitchen in the room and the location is great, we weren’t bothered about it that much

location, the room, the mini kitchen, the little hallway for coats and shoes, the very comfortable bed, the shower room, and the

great location, great room. quiet. really friendly staff and accommodated an early check in

loved the mini kitchen and it was digs by arrangement which was great

bar downstairs was cosy and festive

room service

bar was relaxed with the kids for which we are so grateful

it all, but my only slight niggle was that the wifi occasionally struggled, but this was a patchy problem, not a consistent one

poor service during breakfast our kids did not get any good

com offered early check in

the family bunk bed room option was fantastic for our family of four with two young kids

room was quiet and kids were able to sleep undisturbed

staff is great and there is a laundry service

was perfect despite the fact that they couldn't offer room service, we just asked at reception if we needed anything

of the spaces are a bit difficult to navigate in a wheelchair

the spa offered the exact healing pause i needed

from very friendly doorman to reception and bar , very pleasant , helpful and professional

like that my room was right next to spa and gym easy access

didn t know how to acquire room service, or that there was a cut off on it, therefore we missed out

nicely decorated apartment great kitchen and good sized rooms

we have two very young kids and it was great for them too

no breakfast at the hotel - not a problem - staff could give some recommendations

loved this place it was fantastic, the little extra touches from the tunnocks tea cakes to the spa bath

the kitchen is fully equipped, so if you're planning a long stay, there is everything you need to make

early check in and superb staff at reception and bar area

bar / breakfast restaurant lovely and food was good

late check out was provided too

would have liked a choice of cerel to have been available for breakfast

great location. helpful staff for a late check out & getting us a table in the restaurant.

rooms and lovely spa and gym

room. small, pokey, overlooking the noisy extractor fans. pool full of screaming kids

you have to pay 12.99 for wifi which is a joke shouldn t have to pay for wifi

the spa facilities were more like a leisure centre with kids screaming and shouting,

the spa facilities were more like a leisure centre with kids screaming and shouting,

bar can be a bit noisy depending on your room location

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

a written explanation of wifi and location of the slot for the keycard.

wifi on top floor. worked great downstairs.

rooms quiet, even when bar and restaurant hectic

so more road noise and also people talking outside below room in evening as outdoor seating for bar at front of hotel

room service breakfast was amazing nothing was too much trouble

my kids loved it and i did too

early check in was greatly appreciated, we will return

beautiful building, lovely room. great bar restaurant area, nice staff and nice atmosphere.

breakfast was fab and bed was soooooo comfy room was clean and spacious

made getting settled down and putting all kids to bed in the evenings a little bit challenging

however the room service breakfast service was fantastic servicing of the room wasn t great, on one occasion

the only downside was the free wifi was very slow

wifi is strong for remote working and admin

we ordered room service and took a dip in the pool, both of which were lovely

wifi in the room was bad

the hotel , but the outstanding feature was the staff, from the doorman , reception, waiters, room service to the staff in the spa, best i ve come across in any hotel

breakfast a bit overpriced and i expected two single separate beds for a twin room.

the restaurant served excellent breakfast and delicious room service 24-7

the gym

bar lovely

nice gym and everthing very clean

we only stayed for one night and had the kids with us

convenient, walking distance of attractions, great bar and snacks

breakfast was delicious and we were able to have it brought to our room in the morning for no extra

cocktails are on point and room service is quick and easy just exactly what your wanting for a night away

our room was beautiful, along with breakfast

wonderful ambiance, great bar and restaurant

easy to pre order room service for breakfast which was also very nice

the rooms have free wifi, towels, toilet paper, tissue paper, liquid soap, shower gel, shampoo, hairdryer, iron, tv,

were incredibly friendly and helpful, the room was very spacious and we were lucky to get very early check in, offered by the staff

handy location. great breakfast

ud83dude01 if this were a 7am sunday morning and you hear a family with kids, it may be a bit

location and comfortable rooms, excellent breakfast

location at the head of stockbridge & everything you need is in walking distance of the hotel the spa suite was great & having access to the garden from the room was a welcome bonus if you were

the bar area and eating area were comfortable and clean very chic

wifi superfast

food and bar was outstanding; the room was elegant and the facilities were perfect

put cooked breakfast down for room service

were firm but very comfortable, staff friendly and professional, breakfast good, room spacious and clean

great location, really nice atmosphere and a great bar area.

really comfortable beds and great selection at breakfast

the only thing we had not anticipated was having to book into using the swimming pool

sauna and pool were shut during our stay which was a shame but the staff member we dealt with on check in was

excellent service in the bar

breakfast amazing

please order a whisky sour from the beautiful bar on your way to dinner, it is the best

amazing as usually! i will never get fed up of that view with breakfast.

very clean, good location. excellent breakfast and bar snacks.

location. bed was comfortable. staff friendly and helpful. late check out time. breakfast good.

even though the rooms are above a busy bar, we were not disturbed by any noise from the bar itself

extremely comfortable beds, the restaurant and bar was excellent

decorated with fantastic bluetooth speaker, tea and coffee facilities, smart mini bar and great wifi connection

the wifi didn t work properly.

was good size with one bed separated off comfortable beds felt safe as single parent with young kids our room was on back side of hotel so no street

was given a room which was in the basement, right next to the laundry room and staff room was right next door

nice clean room with plenty of beds for 4 people - 2 adults with kids.

recently stayed at the frederick house hotel in edinburgh for 3 nights with my two older kids, and i couldn't have been more pleased with our experience

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

i am grateful for the early check in offered as our flight landed at 8am

bar was fine and reasonably priced

enjoyed the pool and free kids breakfasts

breakfast was ok but could have been a bit more if a variety.

need a lavatory brush in rooms. also spa toilet area a bit rusty?

great room service, good location with loads of pubs and restaurants nearby

wifi did not work on the second evening, the diner menu was poor.

only issue was room service was not available however i am sure there is a good reason for that and it wouldn t

nice amenities and wifi

gave us more hangers and towels on request - welcome map, wine and orientation appreciated and an early check in

wifi

all the room facilities needed were there - plenty of sockets, good wifi, tea, coffee and water

perfect location, delicious breakfast

wifi not working.

arrival we asked about residents bar told it closed at 3

place to stay with family with small kids, kitchen facilities were nice

room was clean, big enough

know that dining facilities are limited with the pandemic but the choice at breakfast for room service

cleanliness and room facilities. loved the kitchenette as made eating more convenient

) gym at ground floor

busy in hotel bar,had to wait for a seat to order some bar food

room service was excellent and breakfast in vip room great too

lovely room, nice bar and restaurant but most important was the staff, particularly the concierge and doorman

rooms had no air conditioning we had to move both rooms including kids the kids second room faced a wall outside the room was filthy where rubbish and debris had

room service and very helpful reception staff

room service was great, bar downstairs was great and had delicious cocktails

room service was fast!

room service and food. very kind staff.

better wifi/internet

we also had some issues with slow wifi on our first night but by the second night it seemed to have fixed itself

hopefully we will be back one day with our younger kids

pull out bed used by parents so kids could sleep im the room away from the rear

great historic location kids loved it had a lovely chilled weekend a real sense of the past

staff was accommodating though and allowed early check in and overall a good location and room amenities were good but could have been better

very spacious and quirky tea and coffee supplied we were facilitated with early check in as we had a really early flight we were also facilitated with luggage storage on

brilliant value , bar is so comfy with

the bar area is cozy for friendly meetings with colleagues

i would have liked a small bar fridge to store luch in the go things

think drinks came from bar downstairs but just thought they'd be available at

would have been lovely if the fires had been lit in the bar area

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

ard multiple conversations in front of customers with people not knowing laundry services, bar opening hours)

of response in getting laundry done

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of dirty towels which really took away from the experience

restaurant on site and fast room service

the bar did t have much choice of lager

the wifi was spotty at best

bar and breakfast staff were also great

it s amazing food and lovey staff who have prepared and served me during my stay room service

i travelled with kids, and i had to park a little far, then brought many luggage to hotel many times