wifi was very weak in the block we were in we expected to be staying in the house as per website

no room service as stated on booking.com

are staying in the mansion, the grange is a 5mins stroll from the reception, or a 1min drive with parking available

beautiful and clean , comfy bed and loads of free parking

breakfast is excellent

to find , on getting home and looking at printout that i had been charged 20 for an early check in , which i didnt ask for and didnt need as we arrives around 3pm

cocktails at the bar were awful we had to send them back

parking challenges when they have events on

welcoming & friendly receptionist , the bar & restaurant looked cosy etc but i went straight to room as tired

meal on the night in marco pierre white bar

the food - both breakfast and evening meal - were cooked well, served promptly, and tasted as good as one might

food was so nice

friendly staff, excellent dinner, lovely comfortable room and superb breakfast

the food in the restaurant was excellent & service exceptional as was breakfast

great food in the restauraunt and wonderful breakfast

if anything parking but that s a push to find anything

we had 5 kids in our group and they helped and served us with big smiles

the kids behind the bar are lovely but under stress so had to wait to be served

the kids behind the bar are lovely but under stress so had to wait to be served

d carpet and vinyl in the bathroom), the beds needs an update/new mattress and the wifi needs to be improved

wifi was poor and i was on business so it wasn t good

plenty of parking

with the wifi during my stay and wasn't easy to get onto

good and service in the resterant excellent but was confused when because of dog we were in the bar area adjacent to the resterant 10of us and we were expected to order at the bar

parking was very good and on one level away from the main road so very quiet

easy access to routes, good parking, bar.

da & 3)

free on site parking very helpful staff throughout great food

we had to search for a member of staff after 15 minutes of waiting and found one in the bar on their phone

very clean room and plenty of parking. very nice hosts.

hotel was in a good situation for our visit to the golf at wentworth

easy to find, good parking, friendly staff had all that i needed

the downstairs bar area and dining area, however, are in good condition

great parking, nice surroundings, spacious clean room. very comfortable and friendly staff

it also has a bar and restaurant

no bar in the property, but still amazing for the price.

no wifi

the downside was that breakfast was provided by a voucher to take to a food bar in the motoway services opposite - this was only a plate of cooked breakfast and a single drink

good location and services nearby, good wifi, powerful shower, friendly staff

no bar - but everything else made up for it.

was very welcoming and friendly, kitchen was stocked and had a good variety available for the clients staying, toilet and shower

no ensuite. gravel parking area.

a fellow guest was there to greet us, and jane, the proprietrix, met us, and there is car parking right in front of the residence

and we even have been allowed to use a kitchen

huge kitchen to use

good breakfast

we really enjoyed our dinner and the breakfast

wifi required some strange

early check in

just wish breakfast started at 7am not 8am

be our 2nd home lol thank you to the staff for making us welcome , especially reception and the bar

we ordered room service and the food was lovely

guest info book needed updating as room service was stated 24hrs but not available past

r nicer than modern chain hotels); friendly helpful staff and amazing spa bath in the en-suite bathroom

breakfast sausage tasted very blandall

there's also plenty of parking

plenty of parking, rooms were clean, comfortable, and spacious

room was to fare away from wifi

excellent wifi signal

having a wander down to the bar in a local pub is just what you need at the end of a long day.

central with free parking for guests and many bars, pubs, restaurants and coffee shops on the doorstep

is a good deal, considering you get a clean modern room, with breakfast, free parking and free wifi

nice breakfast, bar and reception

hotel had plenty of parking and was situated in the middle of the town

everything was exceptional even breakfast .

reception was frequently not manned, the room service menu was very limited, and trying to get room service

room service menu is very limited compared with bar menu

the child's put up bed being broken and then when the frame was taken my kids were expected to

fabulous old building, nice big room, great view and the spa bath was amazing

easy check in and out with none of the corporate hotel queue, hang ups or extra parking fees

breakfast was perfect room was comfy bed was excellent

we had a bar snack in the evening, all good, accompanied by two dirty martinis, the best we've tasted

good gym, nice feel to the hotel

the wifi in this room was very intermittent to top my stay off at 5

the grounds are beautiful and we had fun exploring with the kids

wifi connection variable

nice room, nice garden and bar area

there was an ev charger in the car park which was really handy

sofa, comfortable bed, clean, nice bathroom, quiet, good cot, good blackout curtains, easy parking, easy check

good wifi, food, staff & accommodation.

it was lovely to have a spa and gym to unwind

if you want a relaxing spa experience, you have to be okay with kids shouting and splashing in the pool

the additional bonus of being upgraded to one of the garden suites which was very comfortable and spacious

very organised, not enough ev parking, room not ready, moved to a dog friendly room that wasn't ready for a dog to

we had room service

easy to find, easy check in. parking, wifi, kettle, comfortable beds, clean rooms

good clean basic accommodation with excellent bar and restaurant facilities.

having a doorway from the rooms straight into the bar is great

wifi was frustrating but also recognize my work laptop has quite tight security so that may have

wifi was good, breakfast was excellent and it was close to station

plus pool was out of use

the whole service and staff was amazing. the massage, gym, food and entertainment all good.

com, it says they have a children's adventure playground and the kids were really looking forward to playing there but were disappointed to find that the playground

it was nice parking was included

kids swimming lessons going on

able to connect my netflix to the tv/wifi in the room

room, great bar area, and restaurant food was good

was waiting at the bar for 5-10 minutes for someone to show up which was disappointing

the staff moved us to another room and made the safa bed into bed, with sheets covered, and the kids were very happy

stops in front of the hotel,very clean,good breakfast,self service of tea and coffee in the room, friendly staff and comfortable

is a shortage of on site parking however there is plenty of outside parking at the weekend

excellent pool for kids

very clean & quiet. the breakfast was excellent. the indian menu was delicious.

spent a lot of money in the bar were drinks seemed very expensive even though we are used to london prices

whole place was lovely and clean, we ordered room service and the food was lovely and came really quickly

the use of the spa area and gym were an added bonus

excellent gym and pool facilities

wifi works well in all areas

clean rooms, lovely breakfast

was spotless and staff extremely helpful and so friendly, our grandson loved the hotel swimming pool, we enjoyed the room service, excellent stay will definitely return next year, we highly

breakfast a little pricey but very good, and staff very accommodating.

amazing staff - couldn't do enough for us. loved having the pool for e the kids.

late check out time for runners participating in the half marathon was very welcome

and large room, shower and bath combo, bar and restaurant if required, free parking, walking distance to food outlets

was to have body location refreshed in the bathroom you were only given an hour in the pool, my kids would have appreciated

it is such a key feature of the kids activities that i felt we should have been told before so that we could manage the kids

we got a bed and a treat for our dog and the whole hotel is just made for families with kids, our 4-months old was loved by everyone in the hotel, could swim in the pool for the first

sharkies pool is probably one of the best kids pool we ve been to, all very thought through

great for families with young kids

room services and facilities is very poor and the room service rooms are not very attentive very

had a lovely stay with our two kids

free car parking easy to find good wifi

i didn t have time to use the pool or the gym and will definitely come back later to try them out

was no room service at all, food had run out apparently, but one of ur staff gave me some crisps and cakes

very welcoming staff, nice location, easy parking for big van too, good food, nice relax in pool and sauna

bar staff very welcoming and friendly same as front of house staff

facilities were great, as there was a choice between swimming, gym or a simple drink at the bar

value for money, location, staff, pool, sauna

up graded room - the helpfulness of the staff - the swimming pool - the choice of food at the breakfast

the wifi is very poor.

ordered room service, which was prompt and tasty

my wife is disabled and they were kind enough to make a space for bus to park at the front

spa really good and check in they were really helpful

also, the children were looking forward to their kids welcome and kids breakfast however these were unavailable

the breakfast was enjoyable & my son loved the kids pirate

the telly worked fine, the radiator was on all night and plenty of parking

good parking , easy book in , clean, comfortable and cheap.

clean , cheap , good parking, comfortable bed

facilities breakfast was very nice price free wifi free parking the staff were amazing, everyone of them were friendly and couldn't help enough,

a very tidy and welcoming, well-stocked bar and lounge area, which we spent much time in and was very homely

with lovely pillows and duvets, and the food was exceptionably good - both dinner and breakfast

room and inn were amazing! michelle made amazing coffee and breakfast each morning.

staff extremely helpful and pleasant and couldn't fault the breakfast options

breakfast and all food was exceptional, bedrooms perfectly clean and staff really pleasant and

bar was expensive though 19

lovely old building, superb staff, outstanding breakfast, nice room

great that it has parking and the bedroom was large

the bar area and restaurant were cosy and the room was comfortable and quirky

all excellent, value, breakfast and service.

lots of broken and unclean things in the room, no wifi coverage and zero soundproofing

all 4 kids were greeted with a lovely goodie bag with cookies, chocolate milk and games and activities

free parking over the weekend and free ev charging , food was nice and staff were nice too

dinner was great especially the kids buffet

breakfast was average and no late room service

ev chargers

great facilities, great staff, restaurant was brilliant and kids felt welcome and included.

rooms were great; clean, good size and the spa was fab!

the gym and spa amazing

like starbucks, the bar and restaurant not being open

trendy decor, friendly staff, free parking, great breakfast

and repeated failed attempts to contact the hotel via phone - they do actually have 2 x double ev chargers

staff were excellent and gave us an early check in

the spa facilities were free to use and we enjoyed the pool

pool restricts children from using it apart from between 8am-9am/ 4-6pm which are right on kids meal times so basically really unhelpful

the reception team and all the staff at breakfast, lunch, dinner and the bar were all amazing, friendly professional and attentive to guests

room had kitchen facilities. mini-gym on site. staff very helpful.

the gym was available 24/7 which was helpful as we needed to use it late in evening

microwave and gym facilities

it was quiet and you had also a mini kitchen with microwave, fridge, water heater for tea or instant coffee and a sink for washing

breakfast was lovely, free gym, free parking, an absolute bargain

we were working close to the hotel and it was ideally located and had ample parking

thomas and all the bar staff, security etc all so lovely

parking, helpful reception, clean room, good shower, quiet location, good bar staff, good food

a wee bit noisy as rooms above bar area.

lovely pub good food ideal for contractors with plenty of parking for big van's

gym, electric car charge point

pc didn`t work in bar area and wifi was poor

ee of charge)

especially kids coming down with their pyjamas

were able to have a nice, quiet chat with friends in the bar area having just tried a very noisy cafe nearby

location and the bar area brill

the interior of hotel and bar is beautiful

restaurant and bar excellent

, rough round the edges ,sent email asking for late check out

issue - i had to go through the bar in the evening for the late check-in

staff where excellent especially the guys working the bar over the darts friendly and helpful

lakeside views, good wifi, warm and spacious room

reception from the staff in all areas of the hotel, so; at reception, in the bar area, the housekeeping, every member of staff were delightfully friendly and informative

the free wifi was a bit

ds) working on the bar where friendly breakfast was nice to.

free wifi connection

no kitchen

parking

fast wifi, friendly staff.

good parking facilities

the wifi didn't work on any of my devices so unfortunately had to resort to using my data.

room, great wifi, nice bed, very central location, extremely helpful staff

modest breakfast but fresh croissants and good coffee

activating the wifi was quite baffling and i had to ask for assistance from reception on 3 occasions

being unable to get a night cap drink from the bar as the tills where being cashed up.

the pool was lovely and comfortable room.

the kids had a few activities they could have done at the hotel

was prepared with balloons and cakes such a nice surprise, staff extremely friendly , we took late check out 2pm without any extra cost

great breakfast selection. good room soundproofed as well. enjoyed the pool and gym facilities

very good and large room. loved the swimming pool, great if you have children.

everything was perfect, from the staff and cleanliness to the room options, facilities, and breakfast

breakfast was yummy

two separate single quilts on a double bed was weird! wifi to tv connection was crap.

nice late check out- 12pm standard

free late check out until 3pm on the sunday, massive bed! and lovely shower

asked if we wanted room service, receptionist rang the room some time later to say it would be 2

the parking area

the room was clean bed was comfortable the breakfast was good the staff was good and helpful

nice quality hotel at a good price. with own bar with meals

and helpful staff , very good breakfast, and cooked for you after you arrived at your table

outside station road seemed to be full of homeless, druggies and wayward kids

mini bar full with very reasonable prices

were told the wifi was down which for myself and my partner it wasn t an issue having 5g

��^

couldn't get a decent breakfast room service

size of room and own en-suite was good tv, wifi, was all good to have in the room

great staff. god breakfast. comfortable room.

breakfast was superb, and was all lovely

breakfast price location parking

i did)

could not get the wifi to work

wifi barely worked and because of lack of signal we couldn t use our hotspot very well either to

very clean throughout and private parking

nice big parking spaces, off road

on site parking helped massively

incredible sports facilities. modern compared to many spa hotels. outdoor lounging.

pool, sauna and steam room , gymnasium and sports hall, excellent location, superb breakfast each

just one thing that the hotel should have is better spa facilities such as a jacuzzi considering it s a spa hotel

kids bed was awful

we played tennis and used the kids swimming pool

it would have been good to know parking arrangements in advance

parking wasn't ideal for

free wifi and room equipped with tv, small fridge, and a microwave

the wifi was great for our son go watch his tablet to do his homework to return to school

our host greeted us when we arrived, helped with our bags, showed us around, and arranged parking right away

lack of wifi

would have been good to have a fridge in room to store medication biggest downfall, naff wifi

comfortable, food good, staff friendly, location perfect for me,free parking, will stay at the wee waif again

good storage for my bicycle. good wifi. good evening meal.

immaculate rooms, excellent staff, good food, excellent wifi and good safe parking

value, brand new, clockhouse family suite, amazing to have separate bed for kids with bunks

unfortunately mobile phone network is virtually non existent so rely on good hotel wifi

we came early on the day, and asked the reception staff for an early check in

in clock tower was unbearbly hot even with a fan we struggled to sleep, room 84 and room 15 my kids had was very small with a superking bed you could not move in the room

though we always found a parking spot, parking at the hotel could be a problem as the hotel has a popular bar and heavy rain

great bar and menu, staff were brilliant

as usual no such thing as good free wifi.

and the best breakfast choices i have seen for an amazing price of 95 pound for 2 people free parking aswell loved

this was greatly appreciated as we had flown over from ireland that morn at 7:30am so kids (aged 5&7) had been up and awake since just before 5am and needed a sleep badly

good parking spaces and ideal location

we were made most welcome by the team, excellent facilities with the added bonus of winning a bar of chocolate in rock an roll bingo, food was home cooked, good menu which was severed hot and

the food here was fab and i loved the recommendation from the bar staff for a drink i d never tried before and is now my new favourite

the bar was well stocked; restaurant food was well presented and adapted for gf; bedrooms were

pub, loads of free parking, friendly barmaid, san miguel on tap, great breakfast, super comfy bed (room 3) (+)of onsite parking (+)food was excellent and very friendly locals plus plenty of parking all staff were excellent and very (+) such great value for money rooms perfect plenty of parking (+) plenty of parking in front of the (+) good car parking (+)friendly staff,good food,lovely room,very pet friendly and plenty of parking. (+)the welcome was good, free parking, good tea tray and biscuits.

food was amazing. well prepared. just great chef - daniel was great as was the bar staff :)

free podpoint ev charger in the car park

cannot stream cast to tv over wifi

breakfast could have been a little better, we were hoping for hashbrowns and fried eggs

didn t realise there was free wifi? kept asking me to pay or login as a member?

was good modern hotel with good a /v parking and great bar and food area aswell of spa and great

the kids activity pack was a lovely little touch in our room too

employees in bar area. very comfortable rooms and beds

the wifi was not great and the tv didn t work

nice little touch leaving colouring packs for the kids

and, no problem parking my 40ft removals lorry in their car park

staff, comfort of the room, wifi, bathroom, lovely shower, air con

room was beautiful and spacious, with lovely special touches and a great mini bar

fast room service

i was on the first floor and did not hear any noise from the bar and restaurant

bar / restaurant area is very pretty too

ground floor room with doors onto the gardens and a short bunny hop to the bar and patio area

staff were brilliant ,we were there for a wedding and the young boys behind the bar and the manger went above and beyond to make everyone feel

very nice rooms and great bar and breakfast room. great breakfast with quality ingredients.

the bar staff were really friendly and helpful

real ale in the bar obviously does not sell very well as the pint i had was vinegar.

good cooked breakfast. free parking. good location.

parking right outside the room was ideal

plenty of parking round the back

wifi was very slow it seemed.

provision of wifi would have been good.

wifi wasn t great

free onsite parking and wifi

on site parking is available but need to arrive early ( as close to 4pm as you can) more rooms than spaces (+)easy parking and a very nice room in the middle of basingstoke. great shower. (+)rear of the houses, down an alleyway to the side of the house, which makes it for a quieter stay, parking is ample also (+)central location with free car parking (+) plenty of parking spaces on time of my (+) parking was (+)location, walking distance to town centre, plenty of parking, the room was spotless and i liked the door access codes rather than having a key (+)was very easy to find and there was plenty of parking (+) parking was easy

there were hot drinks and wifi and even a fan

the owner was friendly and allowed me have an early check in and late checkout, which was much appreciated

de-luxe double room came with robes & slippers

but it's a shame they can't run room service at present, i do love my breakfast in bed

service the fact that they will still make you restaurant quality food and collect it from the bar to take back to your room easily makes up for it on our last day we used the swimming pool and

everything about it except the gym

st, but not all from room service) on the floor for long periods of time

lovely hotel with friendly staff. room clean. bar was very nice.

convienent location, good parking and good accomodation. room comfortable. clean and fresh.

the wifi wasnt good signal at all in the rooms

location for hospital. friendly service. late check out at 11.

location, gym, swimming pool, breakfast good value of money

staff especially the manager was very helpful when there were issues with car parking and arranged for cars to be

wifi worked fine and easy to

location and facilities, onsite parking is a real bonus given the location in central basingstoke

bar staff over worked 3 members of management just stood there talking

wifi

parking very easy

wifi was a little unreliable.

spa bath did not work which was one of the main reason i had booked in this hotel, so quite a

spacious room

the staff were very friendly and helpful, free wifi and parking