rooms were simple, but lovely; the garden and pool was very sweet and the hosts were very gracious

the pool was lovely and it was so nice seeing paloma the dog and cleopatra the cat

shelf or closets), had issue with not having water (for shower and toilet) at some point, wifi was

no sun reached the pool area so no real chance to sit in the sun.

the garden with the small swimming pool has a wonderful atmosphere, especially in the evening and the owners even ordered us a hot

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the shared kitchen had everything you could possibly need, and we really appreciated the free water and coffee

the kitchen is a bonus and theres lot's of hand picked goods in their shop

the room was clean, so were the bathroom and the kitchen

plenty of space to chill out at - the pool, the kitchen/common room, the terrace

hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

location, beautiful garden with a small beautiful pool area

the pool was darling in the courtyard super cute to the staff made it over the top they were super

nice court yard. cute refreshing pool

if you can raise the temp of the pool water a few degrees that would be so wonderful.

everything and really nice in general, to the room what was much more then expected (big, clean, kitchen was great, great location, very good value for money), to the support and gift i got before

kitchenette without any equipment - just a sink

great value, great location, and the owners are hilarious and kind. no kitchenette however.

no kettle either, even though they have a kitchenet area

pool dj was annoying

breakfast was great. erika the greeter and jose the line cook were highlights

all work together to scam clients no service at all, food is terrible, they’re cleaning the pool during the day while guests are around, there is no

pool chairs always

busy noisy pool.

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

you get 50% off at the very fun no name bar which is next door & provides food service in the pool area

ended up buying an extra room for my teenage kids so we weren't sleeping on top of each other

poor air conditioning, no wifi in the room.

you get 50% off at the very fun no name bar which is next door & provides food service in the pool area

it was nice having the swimming pool

breakfast was poor and swimming pool not useable

the pool is big

breakfast is serve in a very pleasant area close to the pool and under a palapa

enjoyed hanging out by the pool in the evening

it was a nice spot to have your coffee in the morning and the kids still enjoyed to hang out in the pool at night for a quick swim

service, great location and delicious breakfast

we loved the roof top pool and the breakfast on the roof with view was amazing too

great staff. great location near the center. the rooftop pool is nice to relax in the afternoon.

the roof top area is a great place to view sunset from the pool

and very helpful staff, best free full breakfast, perfect location, safe and secure hotel, laundry service, i ll be back again and again

also, there is an outdoor area with a wet bar that if it had a grill or an outdoor cooktop would be perfect

also beautiful pool area and a lovely bar

the wifi is strong everywhere except in the rooms

cant wait to come back with the kids next time

layout of pool, activities, lighting at night was lovely

loud speakers for kids games munch too loud

the pool was ok but very cloudy and lots of kids running around.

atmosphere, staff were amazing, pool was relaxing and warm, tv had both english and spanish movies all the time, right across from

they have made to order eggs at breakfast, a pasta bar at dinner, and serve yourself ice cream at lunch

wifi and breakfast

water fountain nearby for kids to play

--- the breakfast at the sister hotel casa mexicana was one of the best i had in my visit to cozumel, the

breakfast was included which i ate at casa mexicana and it was an elaborate affair

provided early check in

the breakfast was basic for the rate we got, but breakfast by the pool overlooking the sea was amazing

awesome breakfast and pool a block away that you can use at their sister hotel

bar across the street was extremely noisy at night but this is not the fault of the hotel as it

i didn t like to go somewhess else for the pool.

included smoothy bar and egg dishes were prepared in front of you

bar is convenient there and staff were great

lots of activities all day by the pool (which unfortunately was not open until 8am)

no mini bar or fridge

i really enjoyed the beach pool that they had

people, staff, access to pool, food. ocean, docks. diver friendly!! 100%

loved our stay here, we were given an early check in

we really enjoyed the inner area where you could just chill with turtles :) also you can have a late check out/4pm for 300pesos

let me know where i can dry my scuba gear and let me use their facilities after check out as a late check out was not possible due to arriving guests)

nice outside area with a garden and a pool

it was a hotel room so no kitchen.

cheap and good laundry service too

very, very convenient location. enjoyed the lounge chairs, hammock, and pool.

also, the pool was super nice, as during the quarantine was not allowed to go to the beach

atmosphere, the room is spacious, there is free water, the wifi was very strong in my room, the kitchen is well equipped and organised, and the manager, alfonso, is was super kind to me

the pool is beautiful and the kitchen is well-equipped

was a water pool inside the room, i told them in the morning to dry it, in the night was still there

one fire worked in the gas stove in our small kitchen (not a big deal for us)

room service every day, spacious rooms, friendly staff, they clean the pool multiple times a day as well

small kitchen with fridge to use and scooter rentals at the spot

kitchen in common area for everyone to use

there is a kitchen with breakfast and a fridge so you can store food and get clean bottled water, etc

everything: location, the swimming pool, staff and breakfast

she let us do an early check in and gave us a bathroom to change after we had checked out

location and great service with a great breakfast and friendly staff great rooftop pool with good views of the

great location, amazing rooftop pool. the breakfast was always delicious !!!

breakfast was very disappointing as i struggled speaking spanish

close to the plaza walking distance from the ferry, and they have a great pool on top of the roof

this trip, i was mainly interested in 5 items: pool with lounges, free room wifi, breakfast, elevator, and close proximity to the dive shop

the staff was very friendly, the area around the pool well maintained an cosy and our room felt like a ballroom

i spent the mornings diving and the afternoons by the pool

hotels there was never so nice and soft like here) coffee and water free on reception, cleany pool in nice garden, very friendly staff

great location, friendly staff, property inatallation, pool clean

the center but still quiet, the stuff is excellent and sweet, great shower with hot water, cute pool

a big pool and a nice terrace to take some drinks

my kids were in heaven

the staff was super helpful. it was close to a supermarket which it help us a lot with 3 kids

pool was a little dirty

breakfast, pool, away from tourists

the pool was also nice

staff, location,room and pool

nice pool

the room was amazing and the pool great

kind staff, water available in lobby, smart tv and fast internet, plenty of seating around the pool, well lit at night, safe, just good vibes

new hotel, rooms are nice and the pool and snack bar is great to chill with an ocean view

good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first floor and undercover secure

pool have a nice view on the sea too

the snack bar made excellent drinks and food, and the restaurant attached to the hotel had the best food we

pool was small no pool towels were available

the pool area is a bit shabby and could do with a clean up

outdoor pool and view are really beautiful

quiet hotel with beautiful grounds, nice pool and patio furniture

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast and happy hour (+) tasty breakfast a la carte (not a continental or buffet) was included in the price of our stay (-) breakfast included was good, but restaurant staff was rather passive and unfriendly, like doing (+)hotel was clean and comfortable and the breakfast service and food were excellent

nice staff, comfortable and clean rooms. nice pool area and great restaurant

great host, strong ac, hot water, large pool

caribe has character - i loved the plants lining the walkways, the giant palm next to the pool, and the feeling of being in a private hideaway

lovely swimming pool

nice pool and a pleasant atmosphere

nice big pool

the pool to cool off and hot tub to warm after dive, nice

the pool is beautiful

superior room is very spacious with a large bed and good view of the pool and ocean

the pool was clean and nice to relax in

the pool was green the entire 2 weeks of our stay.

they were always very helpful with arrangements and plans and laundry

the garden and pool area are also lovely and a good place to “live la vida chill”

antonio, bar tender at the beach is excellent too

we enjoyed the pool and the high-speed wifi

staff amazingly helpful, great pool

the private beach and the really pleasant and friendly wait staff at the bar

were friendly, nice to have a pool with a bar, good location between evening entertainment and the beaches

food was good. wait staff was excellent. bar was good and good drinks.

there is a private area in front (a few steps from the pool and restaurant) where you can swim with a lot of fishes and other marine life

pool

room noise from noisy wheels of hallway room service carts-odd staff didn t notice/fix

wifi was out for a few days.

maintenance work on various section reducing amount of available space, food was not great and room service has issues

infinity pool with swim up bar is just what anyone needs to relax

we also thoroughly enjoyed the free room service and minibar as well as the daily snack bar that was offered

amazing to be able to just stumble out of your apartment / suite into a beautiful swimming pool or dive directly onto the coral reef

the private pool, mini

comfortable bed, great balcony, nice pool/chairs, ladders to get in and out of water

the facilities were awesome and the pool and the access to the ocean was absolutely amazing

suites turqusa staff was very helpful providing recommendations where to eat, rent a car, make a laundry etc

the gym looks nice on the website

loved the view from the infinity pool - also we ince had lunch there, the food was amazing

i loved the pool area and relaxation areas.

good pool bar service

great pool area with swim-up bar & dive shop on site

was unexpectedly noteworthy, the drinks were always very good, and i could get consistently good wifi in my room

hot shower, cold ac, good wifi, comfortable bed, safe, plenty of room to store your goods

i also didn't know how to call for room service, but when i went downstairs, they were always happy to bring it up

also the wifi internet service is spotty or unpredictable

the view, breakfast, and location was excellent! jesus is awesome help & very kind!

wasn't too fond of being awakened at 3:00am for room service that i didn't order

property was beautiful with a private beach/cove that was easily accessible from the pool area

could use a better mixologist and bar scene

breakfast and dinners were extremely fresh and well prepared

the breakfast is very varied and they serve until 11am i believe

wifi didn't work well.

we will come back and we can highly recommend playa azul golf spa hotel

bar overlooking ocean offering food & drinks

breakfast was very nice

hated that the wifi never worked

had a massage in the beautiful spa which was amazing too

furniture in lobby, bar area, lounge chairs at the beach worn out.

kids club is just on the beach and one of the best we ever seen in hotels worldwide

spa was overpriced for the quality of service

the pool next to the beach is huge

things: beautiful clear water, decent food overall, green juice with breakfast, cool room with comfortable bed and a big shower, access to fiesta americana amenities,

the buffet by the water has a nice setting, loved the breakfast there

not made aware that the breakfast basket would be delivered

small pool few facilities had to use neighbor hotel all the time

we were not informed of the self serve bar and only learned from other guests

lobby bar area with big screen area

ich matched the hours shown on a nearby sign)

area outstanding good dandy beach two huge pools, hot tub, minature golf, great breakfast

the pools and customer service is excellent

perfect spot to sit if you have little kids

the breakfast area along the beach is great with an awesome view

we where there for the gfny cycling event and we had special breakfast prepared

very warm reception, good food and room service all night

the only hiccup was our room service took quite awhile, but that may have just been that particular night as all other

also did not like babies with diapers on in the pool

golf should be included but it didnt

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

the beach was beautiful the buffet had something for everyone, the snack bar had great options and the fish house was outstanding

the mini golf course is dilapidated

property was very pretty, they have an adult pool which was nice since we travel with no kids

i took my kids to the kids club and when i picked them up they were watching youtube

love the private pool outside of my room

the only restaurant available for breakfast and lunch was the buffet or room service

clean, luxurious. nice pool and beach front area.

we loved the pool and beach- all the staff was very accommodating

the french restaurant

we had an amazing room, with a beautiful view of the pool and ocean

breakfast was great

great gym with refreshing chlorophyll water

beach and pool areas were beautiful

was wonderful, the beach was beautiful, the room was clean and nice, the shows and the disco bar were fun, and in general we had a great experience

kara looked after us in all the restaurants, the only negative thing would be to make the large pool into a adult only pool, as there were to many children congregating around the swim up bar,

nice enough beach, gym does the job, nice enough pool and kids area

water park is mostly just the slides everything else is not working

my 7 yr old loved the kids pool

my kids adored him

area in the royal level (cecilia, odalys and mayra) were amazing with respect to information, wifi assistance with one of the group's phones, check-out (-)wifi service is a bit pricey and could be better, but not all visitors used the internet. (-)no wifi (-)only drawback is there is no free wifi. (-) the wifi cost extra money which is an absurd (-)wifi was slow, but hotel is located on an island, so you can expect slow internet (-) no wifi included (-)complementary wifi (-)had to pay for wifi

they just need more pool umbrellas everything else was perfect

room service cost extra

though it was an all inclusive hotel, wifi and room service was additional charge

while everything about the hotel exceeded my expectations, i would not recommend the spa services

the gym and yoga places are

o doesn't eat much at all and cannot use the kids club as it's 3 and up) but we loved the hotel

the room service always tok 40-60 minutes

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

value for money. good food generally. beach. clean. good gym. staff. i'll definitely book back.

not much for picky kids.

amenities (gym, tennis, catamaran, games, archery, sports bar)

if you have kids and want to plant yourself with a beverage and watch them in shade, it's perfect

overall i had a fantastic time with another couple and my three kids

breakfast doesn't include dietary restrictions for included breakfast cost

no a/c in the room, not clean, ruptured sun beds, cockroach in the room, weed smell during breakfast, staff barely speak english

breakfast was great

breakfast

breakfast was very nice, the view amazing.

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

gym was excellent

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool was dirty

a rooftop pool would be prefect

the pool is at the front hotel

the pool was very clean and in the rooftop

was a pool to use, located across the street at a partner hotel, but i would not recommend using it, it

there was no pool in sight and there is no elevator

location, staff friendly & helpful, great a/c, all rooms ocean & pool view, only steps to the beach and 5th ave

booked a standard room which was advertised to have a kitchenette however we were advised upon arrival that only superior rooms actually had the

literally has a full kitchen if that's something you need

everybody was nice and i was very happy with the wifi reception

the kitchen and the bathroom deserve a renovation, so the hotel will be perfect

pool

noticed outside around pool was never cleaned booked through booking

we asked if we could leave bags and swim in pool in the afternoon as we had a late flight it was no problem until they suddenly said we had to

let a guest play boom box like music by the pool till 4am and after

big room, water in the pool was warm, great ac and nice staff.

the pool and patio area was really not very appealing, but we spent our time on the beach and enjoyed

pool is quite small - would be a bit awkward if many people wanted to use it at the same time

smallish pool

pool is small so options are pretty limited

not a dislike, but the pool is a little underwhelming. it is clean however.

and the food and bar all inclusive was exceptional

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

hotel with swimming pool and beach

the pool, my kid love it

breakfast was great and all the staff were so attentive and polite

it is adults only, all inclusive and there really isn t anything it does not include

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along the beach front

the bar is super quiet and no atmosphere

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

the wifi!

clean and huge rooms, very nice garden, private and clean pool

it's a shame the wifi doesn't work everywhere.

the location was great and right on the beach, very clean, helpful staff and a great little pool

bad wifi signal there aren t any electrical outlets near the bed small pool

i was annoyed that the kids club said it was open every day, but it wasn't

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

we used the pool and by the time we were leaving the hotel i remembered

enjoyed the rooftop pool and the amazing views from it

well equipped with decent coffee machine, tv with netflix and lots of options in the mini bar (bottles of tequila and even a vibrator to buy

the bar on the roof has a phenomenal view & drinks & food are great

pool bar is seriously 'cool' - we didn't quite fit the bill but that was no problem - just meant we got

the people who worked at the bar upstairs by the pool were very nice

the pool is very cool and nice to lounge ona sunny afternoon

swimming pool on the roof

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool area on top didn't feel too inviting.

the pool was dirty when we were there

while the buffet was great, the options for kids in the restaurants was very limited.

in the morning, there was no bacon or sausages for breakfast

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

nice small resort we felt like we had the pool & beach to ourselves

and pool were beautiful

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

variety of eating locations. comfy rooms. loved the juice bar on the beach.

room service great

overall is very fun for people who want to have fun but also have kids!

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

with a bunch of kids running around, be prepared to wake up no later then 8:30am with all the families as you can

room service for certain stuff and after certain hours costs extra but it was really not a big deal

room was super comfortable and spacious

spa overly expensive

beach is rocky and would be difficult for kids and those unfamiliar with how to navigate rocky waters

also, a laundry service is what is expected by most us travelers

so close to the ocean, beautiful gardens and pool, so not commercialized

the room service breakfast omelettes were delicious

we liked the hotel making an effort to reduce use of water for unnecessary laundry for environmental reasons

great room service

the hotel doesn't have pool

breakfast was really good

amazing breakfast and loved the location.always felt very safe!

location, breakfast, view, beach front, sound proof, nice staff, spacious rooms, clean bathrooms

it would be great to have a swiming pool.

402 has relay good position near the roof pool and close to the bar which is open during the day

were very helpful and friendly special thanks to pedro lovely guy he is doing the rooftop bar and breakfast sometimes,he was so nice to us and to everyone else

little hotel with rooftop pool and bar area

pool area was not very inviting

the pool is very

relax on the balcony or at the oceanside restaurant and bar and enjoy it

close to everything, but we appreciated their own restaurant and bar that was situated just at the beach

the kids enjoyed playing by the beach

only down thing is that there s no room service (food and drinks) but it s totally fine since there re supermarkets and (-)room service wasn t delivered at a consistent time; meaning you could return from a morning out (+) the rooms always has room service as well

my kids loved the little playground right by the breakfast area

kids screaming and running in the halls at night

r con, wifi, hot

wifi in the room was awful

i m lucky because room 101 wifi available. but another rooms are unavailable.

excellent wifi and great location

beach bar was very good too

the pool is epic as is the jacuzzi

the wifi is very good

hotel bar is extremely expensive and service is poor

it s also conveniently located and has gym access to an awesome facility

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

the wifi works amazing because each room has a modem

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

of course there has been some modernization in that time, such as very good wifi for each room, however the warm and inviting room design, the friendly staff and the overall

our room was larger than most- overlooking the pool

pool shaded all day and water cold

swimming pool was nice

employees at the reception desk are very friendly. indoor swimming pool a +

times of the swimming pool - had the times the wrong way round: instead of 10

i love the pool swim laps

quiet respite around the indoor pool.

/pool area needs some work. the boards need staining and need to be secured better.

the room was very clean and comfortable and the garden and pool were beautiful

good place for people traveling without kids

the pool hours closing at 9:30pm at least till 11pm would be perfect.

the pool side bar could use an additional bartender but the lady was who worked on her own tried her best and she

amazing view of the ocean, beautiful rooftop pool and bar

place is super close to the beach and the view from the pool is amazing, near of the clubs and the 5th avenue

allowed us an additional 2hr late check out for flight

the kitchen in the room is very clean and has everything you need

it was very comfortable and the pool guys was very friendly along with other staffers

pool hours.

a very good gym is included in the prize

the condo was big with all the required comforts, including two big tvs and all the kitchen appliances