pool isn't big enough for adults. looks like a kid pool.

site needs updating- no mention of pet fee on web- site

breakfast, bed sleep great! great parking and very quiet

we were late for breakfast.

only issue no one ever mentioned a pet fee

breakfast great

full kitchen with dishes and silverware (perfect for families) and they allow pets

room was great! loved the mini kitchen.

spent over a week at this hotel with our two kids and our pets during the helene hurricane

modern, new room like a small efficiency apt with small kitchen

bed was comfortable and the breakfast was excellent. my family loved the pool.

checked to this hotel because it had a pool i got checking in and the pool was closed for two days for unknown reason's they didn't waylt

the pool and spa were well maintained

tub and indoor pool were nice, very comfortable and clean room, breakfast was hot and plenty of food available

room was large and well equipped having a small kitchen

the kids really enjoyed the pool table and the big screen television, and the fitness room

a little high on the price, breakfast could be better but overall it was a great stay

hc room faced parking w high lights, which faced us as we tried to sleep night shield broke with electrical cable

ffee

the lounging area was perfect with the pool table

good location, close to the highway. good breakfast. good value for our money.

breakfast was just ok

a few more options for breakfast

the hot breakfast.

good breakfast , comfortable beds, most staff friendly, free newspaper

the property was well-kept, well-located, clean, had a full kitchen.

bed comfy,breakfast good

could have offered a breakfast

the kitchen was very useful and the large shower.

was very clean but had a musty odor no trash bag 4 towels n 2 wash clothes a underwear sat in the laundry room floor all night breakfast- grab n go regular did just that grab several things and go

pool was closed - very disappointing

room was good breakfast good

the pool was closed

excellent service and breakfast

carpet in room was stained and so was the couch

we had stayed there one week before and both times the breakfast was outstanding

i like the lobby, breakfast options, quick elevators, pool although closed for this stay, convenience of the highway, gas and food

exceptional breakfast, best i've seen on my last few trips

coffee was great. jimmy dean breakfast sandwiches were surprisingly good.

the breakfast was good and they did have a variety to eat to include grits's

free breakfast

would have preferred if breakfast was available

nice property with great breakfast and great outdoor space

room was great! breakfast was great!

my husband and i had dinner in the bar and had a delicious meal

nice pool and great breakfast service.

the staff and the wash room for laundry

i love that they have a bar & a open kitchen on site!

the pool was small.

towels for at the pool.

loved the king suite, kitchen was very useful

even though the pool was small, i managed to swim laps

free laundry (bring your own detergent) was such a great benefit as well as the 2 burner stove top

only downfall was the heated pool was out of order and the elevators was a little small and slow to respond

location, room was very large and comfortable, complimentary laundry services (huge plus)

breakfast was excellent

personnel, rooms, and breakfast was great

newer, clean hotel with a nice staff and good breakfast

we are always greeted warmly, breakfast is very good and the comfort and cleanliness of our room is beyond expectations

pool was closed due to the maintenance person quiting and pool turned green, it was reopened later,

liked having a laundry room since we were there for sports competition and the convenience to the sporting center

my kids swam in the indoor pool and somewhat like it although they said it was cloudy

the indoor pool is the highlight for me

need more parking spots, free breakfast & bar should stay open later

very clean, and a nice pool and spa.

enough parking spaces

i did not request room service, but asked for towels

after the first night room service did not come in to dump the trash or give us any more towels

everything was clean and kept up well. we enjoyed the breakfast. more than we could eat.

it was recently renovated. the room was large and comfortable. breakfast was good.

room was convienantly located near the pool and laundry room

our beds were comfortable and breakfast in the morning was good

property was meticulously maintained and the breakfast was delicious.

clean place & great breakfast

the breakfast offered a variety of foods for anyone's desired meal

the continental breakfast was better than most - you could even make yourself an egg

the room appeared older but recently refreshed with paint, carpet, etc

breakfast area could have provided a little more to choose. i don't remember there being yogurt.

great stay even used late check out

breakfast not very good. needed more options.

from previous stays were lacking or closed,ie: gym, pool, lobby coffee+ cookies, quality of breakfast

pool closed, gym closed, bathtub was stained, room smelled of a strong disinfectant.

very friendly front desk staff; clean facility; adequate breakfast

gym was out of order ud83eudd7a

gym facility was awful and not well maintained

pool wasn’t open and was in a sorry state

fix the gym machine, please

no pool.

cleanliness, breakfast

the pool was okay until i got in with my kids and was able to see all the dirt and trash under all the

great location friendly staff, great breakfast and great rate for stay

breakfast was good

the comfort, beautiful clean room and great hot breakfast. everyone was friendly as well.

has all the amenities(fridge, microwave )and includes breakfast

the housekeepers and breakfast in the mornings...

love the pool area.

generally run down premises..bath had paint peeling off ,,,,no pool even though advertised

pool ac was very noisy dog next door was barking renovation in the bathroom was not completed there

room wasnt good cleaned the 1st time. pool water was green.

the pool was closed the whole time of my stay

we booked because of the swimming pool for the kids, but we were told it's not open. bummer!

bug crawling in hallway, pool was not operational, no washer/dryer available ( we had to find a local laundry

came solely for the fitness room which bookings

door was broken, there was no wifi, no ice machine, no pool, i didn’t even check the so-called fitness room lol, the ac/heater was noisy, homeless people in and around property, the motel reeked

the pool and the staff.

continental breakfast disappointing

i had requested an early check in and the hotel said our room wasn’t quite ready to come back in 2 hours

the on the go breakfast options. it was pretty bad.

nice place but a little short on breakfast choices

breakfast was ok

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

the pool was shut down while i was there

it was inexpensive and they have a pool.

the pool was closed

air in hall ways. could have had more air flow. also the pool was closed.

love the pool, the comfy beds, the friendly staff

the breakfast was very good

complimentary breakfast menu featured a variety fresh breakfast items

pool waant open

good service, greay breakfast

was not crazy over the breakfast that was offered. when else where for breakfast.

not much of breakfast food. muffins and cereal. but it is a very nice place to stay

i didn't like that there was no pool. the breakfast didn't have much of a variety.

breakfast choices

pool, hot tub & fitness center were closed for renovations

the fitness center was small but efficiently put together

sanitary wipes in fitness room

we used the pool and fitness area and were very well pleased

great breakfast

good breakfast

breakfast was excellent in selection considering this is still a pandemic, i was very pleased and

they offered a very good breakfast

breakfast food is not good food is cold

some delays happened with laundry services

so peaceful. great pool.

avy for the biscuits and the biscuits were very

didn't eat breakfast

parking was a little tight because of how much property was actually available for the hotel

i enjoyed the overall and i can't rate the pool because it rain but it looked clean.

i like the cont breakfast

sorry did eat breakfast

and it came with a hot breakfast

and the breakfast was good and had a variety of choices

breakfast only waffles n cereal and water down juice

breakfast needs work, coffee was week and the stale sausage pancakes were hard

breakfast exceptional and the bed very comfortable and shower was great the water came out

breakfast was good

breakfast

for the last four years to and from our trip to fl, we have always been greeted kindly and the breakfast is very nice

location. wifi. friendly front desk person.

they do have wifi, but for some reason, i didn't want to use it

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

close to our kids walking distance

breakfast was excellent. the location was awesome, close to restaurants and other shops.

great breakfast, like the omelette s

it's very hard to use your hair dryer and other appliances in the kitchen

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the shower afterwards

lobby bar wasn’t open all hours

nice gym. surrounding location

the pool was nice and clean small but good for the children to splash around in

pool was small.

delores made the best breakfast ever

was a bunch of kids running the halls, banging on your doors all night long

didn't particularly like the breakfast choices

oven was broken so not much hot breakfast foods

easy access off i-77 good breakfast!

the pool area was fantastic

breakfast bar and fitness room were quite acceptable

the pool was closed

the ladies working breakfast were very kind and were always smiling and talking to guests

the included breakfast was as good as going out

great breakfast, large room and kitchenette. my family enjoyed the hotel.

we were traveling from ny and needed to used the laundry area they had laundry soaps and fabric

very accommodating. pool good size. grill area was great for our large group.

breakfast area struggled with produ t availability

was really clean, up to date, nice breakfast, friendly staff

bar, restaurant and gym

the gym is well equipped and our request to lower the temperature in the room and increase airflow were

really like the big power lines, while in the pool area

no indoor pool

thoroughly loved the space and amenities, including the gym and cafe on the ground floor

four floors, pool, laundry, vending, and gym

they also provided complementary breakfast in the morning which was awesome

nice fitness area

ideally the outdoor pool would have heated so i could use it in october

staff was excellent, rooms very pleasant, pool was great, breakfast was good. coffee great!

the newest of the property. the entertainment at the bar was nice. staff was very professional.

coffee that was served at the bar should be complimentary

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

the location was great, and the staff was very friendly. went to the bar and she was amazing.

the bar and sitting areas were nice

great location and property. service was excellent. amenities and spa were amazing.

great property, always clean, fab pool and bar.

very clean, tastefully decorated. excellent room service with a delicious breakfast.

wish the pool was heated but the spa was great :)

lovely pool with great seating and lounging chairs set out all over the property

i enjoyed the privacy and the pool and breakfast and the full kitchen

the hot tub/pool hours are restricted from 8am to 10pm.

comfortable property, great breakfast and excellent time for it

breakfast was wonderful both mornings

everything! breakfast was tasty, rooms well appointed

the pool and nice music

last 2 times i stayed at this location their is something wrong with the pool a month ago they said the air conditioner was out at the pool this time they said they shut

free shuttle to the ballantyne where i was attending be a wedding

loved everything it’s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right in the hotel, i will be back

and bar closed to early for

everything . from breakfast , to the gym , to it being dog friendly !

was very clean; and the kids enjoyed the free complimentary breakfast which was delicious

young, very loud and apparently the adults in charge of the youth, didn't seem to notice their kids running, yelling etc

i also called and tried to complain about the kids running up and down the hall and knocking and running

very helpful, friendly and told us that our room would be away from all the teens/ kids

i enjoyed the gym, indoor pool, and the bar and social area in the lobby

plenty of green space for our pet

as well as the bar located in the lobby

the room was nice, the view was everything. open bar was lovely to we really enjoy ourselves

were excellent bed was comfortable great restaurants and bars close by with shuttle

the ev charging was a great value along with community shopping, restaurants and other venues cultural

i think it is important that the gym is open 24 hours and the hotel always has tea and coffee available

ev charging was a wonderful bonus, thanks!

the pool i thought was heated in more choices of breakfast

breakfast was okay could have a little more of a variety and location was perfect for what i was

rooms and beds were comfy and the gym had everything i needed

existent, the pool was small and very dirty, while i was told to wear a mask just to walk to the gym, the gym had no spray, towels or sanitizer to clean after the many who touch the equipment

the complementary breakfast had plenty of choices

no indoor pool

the pool was a focal point getting on and off the elevator, so it should be kept cleaned year round

very friendly staff and excellent continental breakfast

clean property, comfortable beds, nice pool

location, clean rooms, hallways, pool areas

good size room with a kitchen

the kitchenette was a wonderful addition too

pool was closed

pool and hot tubr

the parking lot was well lit

the facilities were very clean. the staff was exceptional and the breakfast was awesome!

the breakfast was excellent

and the breakfast was ud83eudd0cud83cudffd (chefs

handsome facility. pool. great breakfast area

very clean, quiet, safe hotel with a solid hot breakfast, nice gym and coffee all day.

longer breakfast hours

the staff was excellent great breakfast pet friendly will stay again for next trip

location is great, lots of parking space around and direct access to the hotel from different points with the room key

second floor access to parking lot.

beds to sleep up to 6 & only one desk chair seemed strange, especially with having to take bagged breakfast to room to eat due to covid restrictions

it is a truly lovely design with great public spaces, ample parking, free breakfast and huge rooms

large rooms with full kitchen. everything is well maintained and clean.

we enjoyed outdoor pool

very clean, free morning breakfast, hotel bar until 10pm

we went out for a few hours came back cooked as we were cleaning up we noticed ants all over the kitchen

location of hotel pool lacked privacy and hotel parking full quickly.

i would of really liked to have waffles for breakfast but overall it was really good

indoor/outdoor pool was heated.

it also has guest laundry, which we needed traveling with a toddler

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

pool could have been cleaned. the water was murky.

the pool/hot tub were stocked with towels

location was great. did not eat breakfast

my kids love the rooftop pool while my husband and i enjoy the night views on the relaxing outdoor furniture

breakfast food was not that great

excellent location. nice pool area and lobby.

daniel at the front desk ensured we had a room with a nice view of the courtyard, the bar in the lobby was super cute, and we were just a short walk from several bars and restaurants

room and breakfast

rest...and breakfast staff

it was a clean hotel with excellent breakfast setup

there was an odor in the hallway by the fitness center.

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

inside pool

very good free breakfast

it was clean ans staff was friendly. pool felt amazing

laundry room policy is not ideal

staff, nice facilities, close to shopping, dining, entertainment ( dave &busters, high seas mini golf), and a short drive to charlotte

ease of check in, clean, nice gym, pool area. quiet.

the only recommendation is to have lower lighting in bar area and make it a little cozier.

free coffee and fruit or a granola bar would have been nice

did not eat breakfast there.

breakfast

the breakfast was amazing!!

i prefer more breakfast choices.

breakfast

breakfast was fine and so was the location

just would be nice to have a nice continental breakfast.

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was dirty, one of my 3 rooms rented had fleas, the parking lot was

it was very clean &, room was large, & bed was comfy. good breakfast & small gym area.

breakfast was enjoyable with multiple options

laundry broken, pool out of use and staff couldn't care less

asked not to be on the first floor and was on the first floor right by the janitors laundry room

the breakfast options were great.

breakfast was good, there was variety of fresh fruit, bagels, eggs juice & cereal

the front desk was really rude when we asked questions about breakfast, the gym, and especially when filling out the paperwork to stay there

the beds were very comfortable, they had a good breakfast selection, not great, but good

the gym!

pool hours should start before 10 am and bed could be more comfortable

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

bar was very convenient and the location was great

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

liked that our suite had a fully equipped kitchenette

breakfast

good breakfast and nice beds!

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

i had to carry all the kitchen supplies to my room by myself

outdoor swimming pool. it is april to bad they did not have an indoor pool

the staff was really nice the down stairs was clean the kitchen area was nice and clean

liked everything about this hotel, it was clean, people are friendly, the gym is not big but it served its purpose for vacation

don’t forget about the great salt water pool

lovely outdoor pool, managers reception with free drinks, free parking, free hot breakfast with a mto omlet station

very clean and good breakfast

our room was right beside facilities laundry & housekeeping making for very noisy days & no naps

but the wifi was good enough to watch on my

the pool and pool area was clean

large clean modern room....pool was nice...close to bojangles chicken...nice beding!

service from rebecca, clean rooms and they had early check in to accommodate our needs

breakfast, no change machine in laundry room, and the pot smell on the 3rd floor

apparently the laundry room had a leak because there were towels and sheets all over the lobby floor soaking up

even allowed early check in

i liked the idea that it had a laundry center as well as a business

could have more breakfast options

the room was clean and comfortable, and the breakfast was good

pool was clean and the water a perfect temperature

i wish the pool was indoor

breakfast was ok. location was excellent.

gym and pool were closed

i liked that i was the only one using the gym

booking site it listed that there was a pool and gym available

was very disappointed with the breakfast.

liked the rooms, the hotel was in a good area, the breakfast in the morning was very filling,and a good variety

the breakfast was mediocre. the pool was dirty.

no indoor pool.

the staff was very friendly, the grill and pool was very clean and well kept.

breakfast needs some work

i like the fact that there's a full kitchen nice rooms okay breakfast

has a 24-hour gym and a nice pool

the breakfast was great, with a big variety to choose

easy early check in

everything was great including the continental breakfast.

love that it has a gym

room was clean and updated, good air conditioning, fully stocked kitchen

very clean .. kitchen full equipment

the kitchen

i love their rooms and the fact that they have kitchenettes.

location, mini kitchen and walk-in shower.

room was so nice and clean, the bed was superb and the staff was able to accommodate an early check in

a great bar area and plenty of seating

great room and service! after bring at carowinds for the day the bar was perfect!

the continental breakfast was rather stressful & we had to wait for more food to be brought out.

hot breakfast options weren't the greatest. eggs had an odd texture

breakfast facilities a bit primative

not a very good continental breakfast. more variety of food, nor many choices.

no breakfast, despite the fact that the confirmation stated breakfast was included.

the continental breakfast was pretty lackluster

breakfast was 'grab and go' which meant by the time we arrived, there was only one muffin left as

hotel could renovate the old pool area with a garden or outdoor picnic area instead of just a concreted in old pool

the lady who checked us in was very nice and my children enjoyed the swimming pool.

the pool.

wi-fi was not working. pool was empty. no carpet on floor.

we were told that the pool was open when i made online reservations and they had offered a continental breakfast

coffee maker in the room and breakfast was supposed to be included but when i went to get breakfast there was

have better arrangements for breakfast

there was really no breakfast

light parking lot, the room was very dust from drywall dust on coat rack toilet wasn t bolted down

the parking and the receptionist

the property even compensated an early check in for me

pool needs updated.

breakfast

the gym is hot and no a/c. the pool is only 4 fts deep.

my kid loved being able to use the pool no matter how the weather was outside

beautiful totally renovated hotel in a great location. great gym and pool.

i would have loved for the pool to have been opened, we were looking forward to that

barbecue area and pool were filthy didn’t see the staff at all except when we asked for cleaning supplies to wipe

bathroom was very dirty, the kitchen was greasy (handles, backsplash, etc

very friendly check in. described property. nice pool and facilities.

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

staff was amazing the bar makes great drinks! the breakfast was good too!

i didn't get to eat breakfast but the bar looked good.

the nosey kids....lol

enter my room without announcing themselves multiple times after i reminded them of the permitted late check out

late check out

online said the pool was open, which was the only reason we choose this place, but when we got there, it was closed

free breakfast was in a bag

clean and convenient work out facility great breakfast

breakfast was better than expected

the pool wasnt very clean, the services at the hotel could be explained better

the complimentary breakfast and happy hour drinks were all a

we appreciated the complimentary happy hour and breakfast

breakfast and rooms were spacious

the rooms are fabulous and there is always a good group of folks downstairs at the bar for the evening reception, if that's your thing

nice atmosphere. the kids really enjoyed the pool. and we (adults) enjoyed the breakfast.

gym

breakfast and 24 hours coffee was very good, very friendly and helpful staffs, nice house keeping,

location and nice environment, nice gym and breakfast

the staff was amazing! the room smelled clean and looked amazing! the breakfast was great!!

pancakes and gym

had great stay and the staff was really nice, damon and day and the woman who worked the bar the night of my stay on the 14th were all amazing

the pool was open.

small pool .

small indoor pool, taken over by many kids.

hotel bar was only open until 10pm

i can’t wait until you are able to serve a hot breakfast again

excellent selection for breakfast!

pool was fun

nice pool and suites had plenty of open space for kids to play.

no indoor pool

we enjoyed the breakfast but wish there was a little more of variety with hot food selections.

we did not eat the breakfast due to our special diet.

the kids went to the pool for a little while

was the kitchen manager i think, and although we have stayed at this hotel before when we went to carowinds

pool was closed. unsure if it was covid related, wasn’t informed.

the gym is small

bartender was not giving you 2 full drinks at the bar during the managers reception

it's clean, has a small gym, a pool and a hot jacuzzi

only is the staff excellent and friendly, but the extra amenities are fantastic including great breakfast buffet and happy hour with food and drinks

however the kids and i went straight to the pool after we checked into our room