wifi not working for guests at all, and clearly had not been for some time as notice in lift

breakfast was exceptiona! beds comfy and excellent shower. would stay again.

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

the hotel have ev charger

the hotel rooms were clean and the room service was also good

we arrived later in the evening, and the bar was still open, which was a plus for a nightcap and some food

one staff (girl)on in the night bar never say tbank you allways with bad face.

breakfast is excellent, fresh and includes gluten-sensitive solutions

was excellent, staff was very kind and helpful, breakfast was excellent and the bar was open all night

breakfast had many options and was delicious

the apartment, swimming pool, food, drinks, the breakfast was amazing the hotel was so clean and beautiful

there's a restaurant, bar, large pool and lots of other facilities available including bike hire

i used their gym, which has a great facility

attention from staff to my little boy and his allergies, breakfast was excellent, room was exceptional

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

waiters are extremely attentive when it comes to serving the dinner or helping out at the breakfast time

everything! room, sauna, restaurant, spa, service, delicious breakfast.

great wifi

wifi

all staffs were extremely kind and the spa & breakfast were very comforting

com said was a king bed and that hotel had wifi

was no complimentary water in the room, the mini bar was empty and the bathroom window lets a lot of light into the room as the door between the

is a quaint hotel with a fabulous breakfast, friendly helpful staff and cute rooms-even had a rooster crowing outside

the wifi in our room did not work

the bathroom was spacious, the breakfast is really good, and i love that the hotel has an evening bar (pedro makes the best fresh sangria

things were broken (light switch, hand mirror) and the wifi still not good (we've been a few times last year)

size of the room was smaller than expected, we had a bad issue with wifi not working in the room, and the ac was not working properly as the filter was all clogged up

very close to supermarket, laundry, cafe and good restaurants

, pool area , view from room and dining on the terrace overlooking the water

room service was very basic for a 5star, i had to suggestions, the milk came cold so did the food ,

the location is perfect with kids (playground, botanical garden with animals, bakery, are in walking distance)

gym is poorly equipped and very hot

to complain about, but i was only missing tomatoes at the breakfast (other than that it was perfect

well appointed room excellent reception staff great bat with terrace excellent pool delightful breakfast with super

parking provided, delicious breakfast, nice swimming pool, clean rooms all the facilities provided

it was lovely to sit on the balcony at breakfast and supper

& bright, excellent kitchen, sitting/relaxing area plus small outside space

kitchen facilities in the intermideate and ground floors are for free use

there's also a kitchen that you can use and you can help yourself to tea and coffee

no closet. no kitchen in room

they accommodated early check in on the day.

was no wifi in the pool area and there were too many litttle kids, even babies swimming in the pool with

) but if they had, i would have asked for pancakes for my kids & poached eggs for me

wonderful room service (a bit expensive

beautiful grounds , the staff were all amazing and very helpful. the spa was lovely and relaxing

beautifil garden hiding a great swimming pool with a bar

advertise indoor pool however this actually doesn’t belong to them and spa doesn’t allow kids under 16 years

gorgeous rooftop bar (a bit breezy when we went up but that can't be helped), the staff were absolutely delightful

the gym was very modern with great equipment (technogym)

think the breakfast could be improved - the hot section, lacked creativity and not the best quality hot food

no pool for kids.

and also waiting time for breakfast could be shorter

just found the coffee at breakfast a little but soft, din`t loved it .

facilities were exceptional - the library, rooftop pool, garden, galleries etc

breakfast was very good

breakfast was basic not too many choices

breakfast buffet and the two swimming pools

room service (including dinner until 10:30pm), and very decent restaurant/bar service.

the restaurant, room service, and bar were convenient and tasty

good breakfast

the room was very nice and we slept really well. very good choice of menu for breakfast.

very good breakfast also, the coffee was better then in may 4 stars

the hotel rate included a wonderful buffet breakfast

the breakfast is delicious, the coffee is real, not instant coffee

good breakfast

beautiful rooms, delicious breakfast, and outstanding staff

the breakfast that was included and good meals and coffee were available from the kitchen

improvement on breakfast more choice

more breakfast options.

the staff, location, breakfast and comfort.

breakfast ,you have lots of options. the meals are very well served.

easy parking, spacious room, good eggs at breakfast.

very spacious, quiet location, friendly staff, very clean, excelente breakfast!

breakfast is top notch

large parking lot, free

breakfast was top notch. staff was friendly and room was very elegant

breakfast and cleanliness

the breakfast was amazing, and the serving staff was attentive

good breakfast and having a parking within the property was a plus

great for families to enjoy with the kids

areas), friendly staff, very good facilities (huge familiar room, with a wide balcony over the pool)

location beautiful, serene and comfortable. very clean and great for kids

nice swimming pool

a possibility to use kitchen was a nice surprise, since we've arrived late in the evening

fully equipped kitchen

the breakfast was just delicious, and the surroundings breathtaking

varied breakfast with good hot options and fresh products

the breakfast was varied and also included hot dishes

only small breakfast bar but that was clear from the hotel description.

room, attentive staff, and a diverse breakfast including hot selections

breakfast could have been improved

pool temperature a little higher , nothing else

was a lovely variety and i especially enjoyed the farm fresh eggs for breakfast

beautiful boutique hotel. quiet location. very helpful staff. great breakfast!

it was nice to have a mini bar in the room

the property was really nice and relaxing. the best part was the pool on site!

breakfast for the kids, helpful reception desk staff who have us connecting rooms

wifi was spotty today afternoon

wifi had issues on the 6th floor

their wifi network was an open one

-great view. -clean room -good breakfast -underground parking at the hotel -nice swimingpool

the pool area is really nice

the pool is surprisingly large for a city hotel, the bar and fumoir are very elegant with an old school style which i loved

the spa was good-lovely massage and indoor pool was nice (but small

the gymnasium is reasonably well kitted out

first class restaurant and spa onside

the water in the bar fridge was €3 for 250ml which is crazy

i could not use the spa or fitness facilities due to time issues, but everything i saw was perfect

had some issues with connecting to the wifi, however this was quickly resolved

not kids friendly

the greatest experience room service food was not good

group of kids were staying there so few minutes it got noisy and long lines for elevators for a short time

the bar restaurant had good pizza and inexpensive wine

breakfast timing is amazing, much better for people who wants to leave early

room was clean comfortable for what i needed. i didn't have breakfast due to early flight.

good breakfast

they brought some portugal sweets for welcome and the room service was very kind

didn't like the spa being so close to the gym

beautiful especially the bar area breakfast is excellent with variety and good quality near to metro and a convenience shop

i used the gym and sauna and it was very relaxing and included with no additional cost

ordered room service... not great food.

i arrived, i could not connect my apple laptop and ipad to the wifi which i really needed for a work meeting

maybe add some dumbbells into the gym area, but other than that hotel was amazing

small and simple gym

bar had a good atmosphere and was reasonably priced, nice staff there too good equipment in the gym cool water

maybe at the bar you could have some other food options

the breakfast and room service was so affordable .

day the room was clean , the pool for kids and family is great, the breakfast is very good and various

room been cleaned every day, pool

warm food (pizza, burger etc) is provided throughout the day from the inside bar area and evening food can be purchased

the bathroom didn't have a lock, which is annoying when you are travelling with kids as they can come inside when you are doing your business

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

staff was very helpful and the breakfast and dinner offerings were great

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

to be fair, the staff were able to provide glasses from the bar by request, but they took it back after on the next cleaning

the staff are fantastic, loved the bar and service

room service was slow at times but didnt bother us, nothing else was an issue we loved

roof top swimming pool and bar looked good

more shade as it’s super hot and sunny would be better if it was an adult only pool as the kids are rather annoying splashing when you are trying to

suggest that you may like to consider allowing young children to use the indoor pool until 4 pm

of restaurants and timing of the pool for the kids my niece could not swim as the time allowed for kids was only till 4

the available bar and gym was a plus

very nice terrace and very good gym

at the end of our stay, the hotel provided us with complimentary room service breakfast

and big bed, perfect location, great breakfast, good gym, amazing swimming pool and friendly staff

the breakfast buffet was super delicious

amazing breakfast including champagne

the breakfast is simply amazing, 7

wonderful patio to have the delicious breakfast on, fabulous room with twin juliet balconies and very large bathroom

but there are plenty of places to sip and drink from the honesty bar and enjoy views over the river

breakfast is on a hot and cold buffet offering and was great quality for a broad range of tastes

thing was amazing frome the lobby tell the room the clean the fabies the restaurant breakfast

the breakfast was amazing with plenty of options to choose from

the lobby, dining area, bar and bedroom suite were very nicely appointed

loved the access to the gym which was huge and a great perk

fabulous rooms and lovely breakfast

the bar and breakfast area was wonderful

the breakfast was something we looked forward to every morning

the breakfast was excellent especially when sat outside in the small but tranquil courtyard garden

breakfast, served in a stunning bar area or garden, was wonderful

when the kiosks were operational and the hotel is in walking distance to fab brunch spots, wine bar etc

breakfast isn't worth $15.

there was an open bottle in the mini bar

stayed with our 2 small kids and the room was really comfortable for us

wifi was dodgy.

the hotel bar, a cozy beautifully wood paneled building that once featured high quality port and wine, was

staff was friendly and always there to help :) excelent room service, food was great

the room service was excellent as well

excellent breakfast; friendly and helpful staff, particularly in the bar area

travel for work and rely on good wifi

but they have room service for that and the fridge in the room is well stocked

good location. good breakfast. very helpfull reception staff.

breakfast, friendly staff and perfect cleanliness everywhere

cup but in the public area of the hotel there was no tv with the games and haven't noticed any bar service

also there was no bar area although the staff would always be happy to serve drinks

rato metro station is 2:station away from downtown), great facilities, friendly staff, very good breakfast,well worth money paid

also loved the bed and we had a great time doing yoga on the deck by the pool in the mornings

rooftop pool and bar are such plus points

what a fantastic team from check-in, to the rooftop bar and pool, cleaning, always friendly and available

breakfast was amazing, free coffee any time, water filters, and the pool was great for the kids to enjoy their stay

the kids loved the pool and table tennis and we loved the sofas and great drinks

bar and breakfast restaurant are immaculate

lady at the breakfast could be more polite, hate to say but body language should be very nice when dealing with

the breakfast was wonderful

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall very good quality for the money

breakfast excellent , room very clean , we paid a wee bit more for a balcony but well worth it as

i enjoyed the indoor pool & sauna the most especially since it was empty most of the time

service was excellent and gym was very good

the pool and spa were marvelous

wonderful facilities- spa, pool and gym. good breakfast.

lovely hotel. luxurious and comfortable with good staff. good breakfast.

the gym needs more equipment and better air conditioning.

service overall, and we were very happy with the breakfast options

there is less to do for children, the hotel could consider a small kids corner for children to play quietly and provide better menu options for young children

great breakfast and food

comfortable beds, big suite, small but very nice kitchens, nice gym

breakfast and filtered water plus the restaurant

reception was impressive and receptionist were very friendly room service staff kept our rooms tidy

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

if i need one bottle , i can go in the bar and buy one

people is great, friendly and joyous, love it all, breakfast location washroom, bed very excellent

breakfast was very good

breakfast pool executive room staff location bar rooms views

have breakfast but had drinks and dinner night before outside overlooking the pool - lovely

the room was very nice, didn’t have breakfast and didn’t use the pool

we stayed in the cozy room it had a full closet, safe, fridge mini bar nespresso machine hot kettle

staff, clean, good breakfast if you go early, parking available, ina service station, with supermarkets, pharmacy, gas

breakfast was poor

while i can't provide a full review because we don't have breakfast, i can say that the room and bathroom were clean

the stay included breakfast

no elevator, the breakfast is simple, the location.

staff, they packed us breakfast to go cause we had to check out early

the staff accommodated an early check in for me and made sure i had everything i needed

wifi is fast and breakfast is quite fine

excellent room freindly staff and great breakfast

size of the room. excellent breakfast. late check out.

they also had a gym which was also very good

the need also a bigger gym room

hotel is good value for money. breakfast was soo good.

pool was cold +17+18 c, but temperature outside was +30+35 c

the pool was not heated.

plenty of choice at breakfast

close by, the metro station close by, a charming person at the front desk, view from the room and breakfast room, the history of the property, the

breakfast was excellent

excellent buffet breakfast

rooms are lovely, i have stayed a few times now and find the breakfast delicious, staff friendly and the location just perfect

room service and noise for areoplans in my room.

room, spacious bathroom, good wifi, comfortable bed

family room was excellent, and breakfast was high quality. my kids loved to stay at the hotel.

wifi connection is not good.

no problem with the wifi in the room

the 7 euros room service fee (even for water ordered 1 minutes after the menu...)!

to pay for spa and in-room coffee, no in-room tea-making facility, shower tray tended to

high tolerance for small loud kids at breakfast :) the indoor pool (the kids enjoyed a lot), the spa and room

a quality hotel in service, friendly and good breakfast

great breakfast, good location, comfortable room and great business

the hotel overlooked the water and there was free parking

also, the lower level parking is too hard to get into and almost impossible to get out of if there are other cars around

bar was not open for the evening on arrival due, we discovered to staff problems

the staff were friendly, professional and very helpful at the reception, the dining room and the bar

), good tasty breakfast, pool with the views, nice staff

the drinks at the pool bar were expensive, compared to drinks in all the local bars.

maybe more options for food/room service.

great rooftop pool and bar with plenty of seating options

a bar food menu would be nice also

comfortable rooms, very clean, gorgeous view from the pool, nice music, good breakfast

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

the staff is super friendly and helpful especially the woman meeting guests at breakfast

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

helpful staff & superb breakfast

were really helpful from check-in, through room service and breakfast was very good

breakfast i would suggest that plant-based milk is available already on the stands (without need to

had trouble with wifi in our room but the staff were working on resolving the issue

free wifi friendly

nice kitchen area to put my own food

the staff was great. the kitchen in the floor is very helpfull.

good wifi and nice kitchenette facilities

breakfast could've had some more options.

new hotel, nicely decorated very friendly and helpful staff perfect location good breakfast

) the room was also spacious and modern - really appreciated having the kitchenette there to store and reheat takeout from slang

breakfast choices were a little limited

beautiful room, excellent breakfast, good location

staff, underground secure parking (the staff helped us park), a spacious, clean, well-appointed room, comfy beds, hot shower

clean room, breakfast bar was awesome

good breakfast....and free parking on site...that was important to me as i drive...

breakfast was delicious, friendly staff helpful in every way, lots of hot water and ac, great

wifi was bad and breakfasts very weak.

only available on phones not other devises tv service limited - couldn’t watch the world cup bar was more like a

a great breakfast and very quiet (good soundproof) we loved it and recommend 100%

breakfast experience not great

good breakfast

food - ok - some of the hot breakfast items were cold maybe use a bainmarie or lids fresh water every day was a nice touch

kids friendly

the room is spacious. wifi is great.

would highly recommend for families with kids as they have a decent kitchen area and dining table in each apartment

the gym, spa and pool facilities are also very good

a suite - and it was similar to a mini apartment, great comfortable beds - large bathrooms and room service was great

the lounge bar area was nice for a last drink before bed but it could do with a few more sofas.

resturant could have a more elaborate menu than just bar food ..

breakfast, front desk or the bar all were eager to help

the bar was comfortable, we enjoyed a drink here after dinner

clean, quiet, spacious, and accommodated late check out

the rooms, housekeeping and room service were excellent

the breakfast and used the spa facilities every day

need to book to use the pool, gym and spa

room service was perfect

the breakfast and used the spa facilities every day

lift did not go to last floor hopefully being fixed and wifi intermittent.

wifi connection doesn’t work after midnight

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

the location is great and very good value for money. room service was included in stay.

wifi is not the best.

to get to the cafes and city attractions we were interested in, very friendly bar and reception teams, room was very comfortable

bar and restaurant in lobby

nice location and nice bar area.

wifi signal was a bit hit and miss in our room. good in public areas

breakfast, clean room, early check in was perfect.

room service

was no room service/late food options, no adapters to be borrowed (was happy to pay)

wifi was too poor to watch videos

the wifi was spotty

sometimes wifi is weak. lack of a mini fridge. it is important mostly in summer...

room service from american disaster restaurant serving very tasty burgers (including vegetarian

very small gym , only 2 machines

gym way too small.

we travelled with kids, so we were offered additional bed and still the room had enough space

room service response time

the room service menu was very limited.

only improvement i could suggest would be to have bar staff at the rooftop bar during summer months

pool was amazing and very clean hotel with good facilities

there are doors for each rooms) twin had bath tub, queen had a shower which was perfect for us as kids wants tub while parents wants stand up shower

the breakfast was great with lots of options

it has a great roof top bar with great food and drinks

staff were very helpful , breakfast was amazing and the rooms were very clean and comfortable, location was great too 10/10

wifi sometimes failed

we tried their two restaurants and the bar , and we ennoyed them every time

i used many of the services within the hotel (spa, rooftop bar, lounge, room service) and don't have a bad thing to say

the 24-hour reception and room service are very convenient

the mini bar was expensive for a small bottle of water, take your own

the wifi was not working properly. apart from that, everything was great.

clean hotel, comfortable room and a well stocked bar with friendly staff

size of room room service

were based on the ground floor and wifi was very poor in our room

breakfast was ok but could off been kept hotter

time with my 8 years old daughter (notified the hotel) but health club is not available for kids

the breakfast is great and there is also a bar and a restaurant onsite

breakfast, spacious suite, staff was very accommodating when we asked for extra linen for the kids

weekends host a live music event in the back bar and that was lovely too

no mini bar due to covid-19 restrictions

pool and small bar looked great but no chance to use these

the bar made some really good sangrias,

fault the hotel - our flight got cancelled, they extended our stay, they generously agreed with a late check out, etc etc - and all done so graciously

simple and very good, breakfast is great

kind staff,nice breakfast and good location

breakfast was great for a 44€ a night stay

however the guy who manned the bar was really nice because he gave me some hot water when

decent breakfast but for the coffee

delicious and various breakfast

perhaps adding a vending machine or a 24 hour room service would have been a nice plus

bus - pleasant area - close to el cortes i gles shopping center - good breakfast buffet - good wifi and plentiful sockets and usb ports

decent wifi

the staff was nice, and the hotel lobby and bar were beautifully decorated

location and breakfast were all nice and we stayed there before and we will stay there again

additionally, the junior suite had a full “kitchen” but there wasn’t any pots/pans/plates or silverware in order to actually use the

breakfast was great but maybe adding bacon and eggs would be good

i had to join a local gym just so i could have a hot shower

a small kitchenette, i feel like itd be nice to have a small bit of cutlery so that it could be used for

across the park where kids can enjoy running, plash on water and playground

- especially the bathrooms - do need updating, but the place was spotlessly clean, with daily room service

across the park where kids can enjoy running, plash on water and playground

excellent breakfast and breakfast area both inside and outside

breakfast was lovely and the staff was super helpful

decent breakfast

personnel was very friendly and polite - wifi was excellent in all locations - location was convenient for us because of the close by metro

the staff left us a tray of fruit and cookies. how nice! excellent full breakfast.

breakfast, cleanliness, shower, complimentary treat, free wifi

special thanks to elsa, joao and victor at the reception, leonel and bernardo at the bar and restaurant, and to the sweet lady at the buffet

very nice pool and gym area

central location it had a nice indoor pool and small gym

a full hot and cold breakfast

hotel, contemporary style lobby, bar and restaurant, exceptionally good food and wine selection, very clean and spacious en-suite

the rooftop bar with comfortable loungers and jacuzzi was great as was the pool and spa

the staff are friendly and helpful and breakfast was excellent

great breakfast, friendly staff and strong wifi

wifi worked great

there could have been a cow-milk alternative az breakfast

excellent breakfast

room service said we should pick up from bar

the hotel gym was well equipped and had everything needed for a full-body workout

the gym could use an update some of the equipment was broken so i could only do a basic workout.

the gym, sauna, and spa on the property were perfect

staff was friendly and helpful, especially david who helped me with an early check in when i arrived from an early flight and saved my day

clean room, easy access by metro station nearby, friendly staff, very good breakfast and grateful bar service we asked few nights (ice bucket for a room)

wifi was very good

restaurant (food) and bar were also great

the wifi connection was bad.

(they have a gym with good restrooms and great showers)

there was a small bar by reception and we went out for drinks

services and staff, the pool was amazing and the main reason i made here my reservation

lovely big towels provided and bar service too

:) the pool was amazing too, the water temperature was very nice and not cold, you can even swim in cold

this hotel has a big breakfast variety, a nice bar and a heated rooftop pool

beautiful bar with nightly specials

room service in the morning wakes you up due to noise, even on the weekend

position, room service, cleanliness, coffe, juices

wifi works well

the wifi didnt work propably.you were disconnected every minute an d you had to reconnect

nice breakfast and really enjoyed all the amenties

staff especially iryana and bruno who both really went out of their way to help us and also the kitchen staff who prepared an amazing breakfast

staff was incredibly kind (including everyone from the receptionists to the kitchen and cleaning staff, you were so wonderful

buildings and courtyard; very spacious and well equipped apartment with comfortable bed, full kitchen and living room

spacious living room, pleasantly furnished, clean, proper kitchen, large bedroom, beautiful views from the windows

awful hair in our bed before we had even slept in it and hair in the shower was told there was room service but there

water pressure and shower. sumeya (?) a room service worker was kind and professional.

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

there is no room service (to eat food at night) there is no bar and alcohol drinks

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

wifi it's really bad and noise from corridors and from outside

food and service at breakfast wonderful

good breakfast. clean rooms and undisturbing room service. superb location.

good bar and food options with very friendly helpful staff

perfect location, close to the metro. fantastic breakfast and wifi fast enough to work...

breakfast was delicious, wide range and really fresh, and hygienic

inexistant room service inexistant wifi inexistant breakfast no elevator

no room

they bar / restaurant area was completely dead, no atmosphere at all.

breakfast was room service, not buffet as advertised