the gym was immaculate and the pool looked like it was also very clean

the breakfast items was so disappointing. i've been in cheaper motels and had hot and better.

room was so nice, the whole place was so clean, breakfast was great, water pressure was great, bed was so comfortable

breakfast was delicious! probably the best bran muffin i have ever tasted!

was no continental breakfast as advertised, but that was due to covid and availability

the gym was closed for repairs

it was nice having a small bar in the hotel and the bartender was very friendly

clean, had everything available ie laundry food drinks

breakfast was beyond any hotel breakfast we've experienced

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

the breakfast was okay

good breakfast variety and it was replenished often and quickly.

breakfast was good , the staff were friendly and helpful

so sorry i did not have more time to take advantage of beautiful pool & gym…

location, cleanliness, breakfast bar, gym

very clean room comfortable bed,early check in

the room was just what we needed for one night, and we thought the upgraded king suite with kitchen was a great price for an extra few bucks from a regular room

motel with room and kitchenette which was good for preparing meals

have no idea where the pool was and the wifi was poor.

the rooms are clean and the pool is big enough to play

pool was a little cooler than we would have liked - but my little one still enjoyed themself :)

pool was small and no hot tub

staff provided an early check in but not confirming upon 2 earlier attempts, only after showing up early

kids in the pool when i wanted to go, haha!

the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

close to all amenities clean friendly wifi

no proper kitchen area

overpriced, no heat until requested, bad coffee, no working wifi, toilet

wifi connection was good

it s very comfortable with lounge area, kitchenette with fridge, microwave and coffee machine and plenty of space for suitcases

clean, quiet, nice pool. friendly staff.

the beds are very comfortable the a/c is very good the pool was nice and clean stuff was nice and

you had to sign into wifi every time you used it even on the same day

couldn't connect to wifi.

pool, when we went, was so clean and nice temperature

didn’t use or see spa or pool level

the pool was great, they have time slots due to the virus so we were able to book the pool and have it

clean, great atmosphere, must go dining, nice spa and spa store

staff were courteous and helpful always and there is a spa in the bottom floor

restaurant, spa and bar was closed over christmas

i was quite fortunate to get parking spots within a short distance to the entrance

clean, tidy, well-kept rooms. ample parking. close to restaurants and shopping.

bar only open until 11pm we would get back from the curling we were watching and there was no where

could have better wifi service but other than that, everything was amazing and i would not complain about the

breakfast is absolutely amazing , fresh fruits and toasts are great. very friendly staff .

heated pool, comfortable beds, very clear

the kids enjoyed the pool, which was large enough to fit a number of children who were staying at the

kitchenette, and the free breakfast

my kids enjoyed the pool

hotel was spotless clean, very friendly staff & nice pool & gym.

on the tv, pool, free wifi, breakfast was decent, very clean room, kitchen in room, crib was in our room

kids wished there were more pancakes than just 1 day on the weekend. lol

all the kitchen amenities available was great to have- breakfast, especially the pancakes which were so

again having a kitchen with 2 kids is a life saver not having to eat out everyday

breakfast was great

location,breakfast included and pool

loved the fact i could do laundry right there

the breakfast was good - make your own

laundry facilities grandchildren thought the pool was super

location/bed/ breakfast

night the kids were very loud in the hallway

more than 8 kids playing football and hide and seek on the second floor was awful

breakfast was a bonus +++the man working at the breakfast was so friendly he helped me and my kids to make sure we are ok

appreciated the complimentary breakfast which had a good selection of items

maybe book a special room for hockey kids

very clean and staff was attentive to outside as well keeping the walkway and parking lot

not enough parking, or snow removal to clear all parking spots

no extra charge for parking and fees were all inclusive, no hidden fees

ly 2 other cars in parking lot), but when we showed up our room was still facing the highway

breakfast was amazing, rooms are spacious and clean and the bathroom is so nice

they kept my request of early check in

the bed and the old style parking lot set up

to go outside to make phone call via wifi problem with turning open lamps, something wrong with

conveniently located - spacious parking g right outside the door!

wifi connection strong

pool could have been a bit warmer

24 hour gym and a pool open until 10pm i think

hotel was clean, there are 2 ev chargers

the staff were delightful, the room was immaculate and the breakfast and pool exceeded our expectations

very clean rooms and staff were very friendly. we enjoyed the pool and gym as well.

even tho there were lots of kids for a hockey tournament we didnt hear anything inside our room

staff was friendly, pool was nice size, exercise room was packed with great equipment and most of all our room was

rooms are comfortable, kids loved the pool

breakfast was great

breakfast great. having starbucks coffee was a bonus. bed comfort superior.

kids loved the pool

the room, the staff, the breakfast was all top notch

clean rooms and amazing breakfast. wonderful pool area for the kids.

coffee and tea in the lobby, nice touch amazing breakfast, and all the amenities were top-notch

my kids would’ve loved more time but we didn’t book

great location, kids loved the outdoor pool

great for kids

i phoned from the airport to gat a shuttle to the hotel fax machine was on

wifi was slow, bath tub was slippery- there should be a rubber mat in it, and to avoid getting the

would have liked to see a drink machine accessible with the ice machine as i had to go to the bar to get some can drinks

rooms were a bit dark, gym could be better equipped

the room had a kitchen and balcony

the gym is too small

24 hr free shuttle service and its kind chauffeur

ike shouting on me) we are booked out

room was large, lots of parking for our moving truck.

the room was clean and comfortable, i was happy to get an early check in.

amenities limited (in hotel and nearby) but bowman's bar and grill (five minute walk up the street) is great

had the kitchenette, and it made having the kids there for multiple days so much easier

in suite kitchen was a great addition particularly for the family

comfy king size room with kitchen, sofas large bathroom with double sinks

the pool can be warmer but it was still amazing

the location, staffs, facilities, breakfast, rooms, air conditions, indoor pool, spa, and also cleanness

the swimming pool and the gym were not readily accessible, they told me that i would have to ask someone to let me in to ise

easy access to airport and a free shuttlebus

it is the most family friendly hotel i have stayed at. my kids loved it.

location cleaness great breakfast and friendly staff and service

the restaurant and bar area looked wonderful

wish the curtains were black out so it blocked the lights more pool was too cold

very new and has amenities like an indoor pool and a nice gym

appreciated the taxi voucher to get to the airport since their airport shuttle service wasn't operating because of covid

location, huge room, free shuttle from airport, tasty breakfast included, self-serve laundry (just what i needed after travelling for some time), pool,

and pool for the kids

kids loved it

the kids had a great time at the hotel

facilities were clean, location was convenient, staff was helpful and breakfast was included.

room size was awesome, i enjoyed with my kids at the pool too.

great room - very large super breakfast served - everything you would expect from hilton

clean, and comfortable facilities. good swimming pool and gym. polite staff. plenty of parking.

the breakfast was delightful. the rooms had all we needed.

the pool is just ok. but we were happy to be able to use it.

breakfast

great location. airport shuttle. breakfast. gym. spacious room. helpful staff

the free shuttle ride to the airport was perfect for a family (of 5) like us

easy check in, clean and spacious room, great breakfast and reliable airport shuttle.

location just outside of the city and the room was very spacious for two adults and three kids over the age of 10

good value suite for families, clean, nice staffs, good facilities, gym and swimming pools

pool was great (overly chlorinated like every hotel pool

) you might also have some issues with connecting to the wifi, but communicating with the staff usually solves the problem quickly

very efficient shuttle to airport

room service is great. beds are comfy.

wifi is not really free - you have to sign up to the hilton program and provide personal

close to airport. free late check out. large room, comfortable beds

onsite laundry and grocery shopping for long stays

the kitchen was nice to have, and living room / desk space in each room is a bonus

absolutely everything, especially the breakfast

pool did not open u til 8am

although not a very large room, you do get a fairly significant kitchen with utensils, cookware, apartment sized fridge, and appliances including dishwasher,

the lights, phone and wifi weren't working. i have to ask the staff twice before it's settled.

was a bonus, and they let us keep the car in parking for a while after checkout while we went for breakfast and did some sight seeing on the monday before we left

no continental breakfast or swimming pool

the tvs should be able to connect to wifi so that people can watch netflix

t open, the gym wasna

big rooms, good location, good breakfast, amazing customer service

was closed most of the day we wanted to use it, we should not have to pay additional for better wifi we should get the best already for what we pay for the rooms

their social is an absolute must and their bar staff love their jobs, and the food is amazing

the boisterous bar tender!

the kitchen was well equipped, and the staff were welcoming and friendly

staurant closed - not busy enough?).

pool area very well designed and overall feel is very warm & inviting

complaining about cleaning ladies banging doors at 10 am it clearly states they do not have kids and they are lucky to wake up after 7am

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

we enjoyed the pool and fitness room

the desk had a built in multi-plug power bar with several types of hard wire connections allowing

hotel is old needs to be revamped, the tv connection to personal device was not working, no late check out, the hotel did not respond to my

it did not have a bar fridge

room service took over an hour and was cold so a bit disappointed here, but otherwise, everything

room was beautiful, kids enjoyed netflix and you tube options

enjoyed that this hotel had a kids rooms/arcade room

the pool and basketball net were great for the kids!

clean and well presented, great swimming pool, handy with the swimming costume spinner, great gym facilities

excellent breakfast, great location - just steps away from parliament

the wifi was dreadful

very good location, nice rooms, and nice bar in lobby.

alt hotel ottawa has a small and well equipped gym, ice machines (levels 7 & 12), complementary computers with internet access, and beautiful

didn’t love the bar because they didn’t have many options but the bartender was really nice

the gym was good!

they also have a quite and chill bar where it is very nice to take your laptop and work during the day or have a drink at night

there for my 21 wedding anniversary and had young kids crying and yelling in the hall from 9pm ish to 10pm

breakfast was delicious

but they did offer an alternative, but it was an 8 minute walk so we passed because of the young kids

the wifi was payed

staff were accommodating. the early check in was also a thumbs up. great location

for a couples outing without kids

friendly and helpful staff. room service is good and they provide you with most basic items.

good daily room cleaning good gym

the menu for room service was super basic

parking fee is way too high. wifi should be free these days.

gym and pool table

its very spacious. love the kitchen. had a great stay. highly recommended

brand new high quality kitchen utensils

the staff were friendly and extremely helpful. i was able to get an early check in

we were able to do laundry and cook a meal

bar fridge in the room

at the metcalfe, which diminished my experience considerably

at the metcalfe, which diminished my experience considerably (i don't want to listen to your kids running around screaming)

were woken up both morning by screaming kids outside our door at 7:30 am

pool was lovely temperature and bonus to have the spa which was nice and warm

the pool spa and the park for the kids

kitchenette, play room for kids, pool, great location and clean rooms

this would be ideal place to stay to if you have kids and want to cut down on eating out costs, with the full kitchen but the restaurant/cafe

the pool and spa :)

the pool spa and the park for the kids

perfect location great rooms comfy bed with a nice sofa and coffee table and also had a great pool area

we went to ottawa to enjoy the nordik spa in chelsea which was a pleasant 20 minute drive

room service is very expensive

the room was clean and they have a pool, so my kids were happy to spend some time there

i requested for the park view but my kids freaked out of the 8 spiders they counted from outside the view window

was able to get early check in and parking place

also the room service was very good and tasty

room service came fast

we originally thought the gym was closed due to covid-19, but the gym is open for individual 1 hour sessions (one guest can (+) there is a gym with a discrete equipment (-)maintenance were often passing through the area i did not feel safe when moving to and from the gym in the basement area (+) little gym (+)the gym and laundry facilities (+) gym room have what i need to do a bit of training (-)gym and sauna are in the basement and not very welcoming. no pool. (-)a bottle fill station in the gym, main floor etc, or at least a water cooler and jug in the gym (*) there are not many facilities if you are looking for a gym or a pool, but it is a good place for a short stay

kitchen surfaces weren't clean fully and had sticky spots

the pool was a big hit with our kids and we went swimming several times during our stay

great cocktail bar with a good coffee shop also convenient for early mornings and late nights

cafe laurier has the best breakfast sandwiches and coffee

location, historic building with charm, excellent food, great staff, nice gym

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views, perfect

the room lacked basic comforts such as a proper snack bar, kettle, mugs or ceramic cups for hot drinks

staff at the restaurant's bar were knowledgeable about food pairings and offered a fantastic recommendation for scotch after

no rooftop bar or lunch restaurant no outdoor pool or lounge area

we ordered room service for dinner and the food was excellent

at the main desk, restaurant and bar were exceptional it s a beautiful facility very comfortable

gym clean with quick response to new toweels

the restaurant and bar were excellent, both food and staff.

came in but we went into get something to eat and no one was around so it was easier to phone for room service

the breakfast room service

pandemic rules, hand sanitizers, plenty of towels so no need for room service

kitchen didn t have everything needed to cook

location, coffee bar in lobby.

kitchen and laundry ensuite was helpful

great room, gym and swimming pool.

then, forget about room service

very nice rooms, great location, nice buffet breakfast (free for kids !)

excellent location and great gym facilities -opened 24 hours

breakfast, parking service, dining, gym, room comfort

close to a lot of homeless shelters close by which i didn’t love, waking around with my two kids

room service not so easily accessed and recorded messages were in the french language only

location, clean facility and room, pool, staff and bed

we had wiped down our room ourselves after checking in, we then had to waste our night doing laundry instead of packing, as we were not sure if our things had been tampered with

the presence of a swimming pool and a gym is a huge plus

no bar service

no shampoo or conditioner in the bathroom but there was bar soap so no big deal

coming into the gym to play on the machines accompanied by there parents

i said that because the kids usually love a pool and they wanted to go swimming

room service menu was lack lustre

chocolate croissants for breakfast aren't for me

hotel gym was good, and the hotel itself has a

the gym was awesome too

gym is roomy, pool seems small (but good deck space) but for what it is mostly used for, our kids, it's a perfect size

gym and pool facilities were great

everything about the hotel is quite new, which is very nice with gym facilities particularly

we had 3 rooms for 4 nights-really good value good a family and kids lived the pool

i guess you have to clean

great breakfast

staff and room service were very friendly and courteous

is very quiet, excellent location,awesome staff, little kitchenette in room with fridge and microwave, free bottled water in room, nice breakfast and

water in room, nice breakfast and afternoon tea, umbrellas for use, free local calls, free wifi

there was no room service or replacement of bath towels during the 2 days of stay

there is a laundry room and a small gym in the hotel

put a laundry bin at the end of a hall so that disgusting linens are taking up a hallway and making it

so with kids is hard to find place to boil milk

the wifi is fast 3

were by the pool and it was quite noisy with kids running around until 11pm, too late in my opinion especially if you have guest rooms so close

the kids had a great time and they were playing

location, constant noise from either the elevator or the laundry shoot

laundry facilities were available

the room was clean and the buffet was great. pool was meh. too much chlorine

even gave my kids sweets lol the went above and beyond to make sure we were next to the pool because of our kids

it has under ground and outside free parking which was a big bonus for my multiple day stay

parking is tight. only 2 ev charging stations which were occupied on the days we were there.

disappointed , breakfast excellent , 24 hrs good coffee and tea complimentary to all, also have laundry

no room service at hotel

lots of pool booking available

clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool

loved the pool

it was all great very clean and the pool was nice as well.

clean room, super friendly staff, location closed by to downtown, free parking, laundry facility, gym, and pool

pool close to city

breakfast was excellent. all the services met our expectations.

large parking lot with ample free parking

convenient location. free parking. wifi connection good.

room service manager was unfriendly and unprofessional

the complimentary breakfast was a highlight — fresh, tasty, and with plenty of variety to start the day right

surprisingly large assortment of comtinental breakfast

was warm, the hot breakfast was amazing

breakfast was just phenomenal

the stay included a decent breakfast

the house does not match the photos. the kitchen, the apartment, everything was old and dirty.

my only criticism would be that the breakfast area was too crowded with bus loads of kids

we were over joyed to find a laundry as well

great buffet breakfast with lots of choices

just to hot in the breakfast room. also maybe could be a little bigger. the room is very small.

was very cold and i had a complimentary late check out which was great, however we could not get back into out room after

kids enjoyed the pool

out they had laundry facilities on site, which was a nice bonus

were no laundry area to clean clothes that i needed to wear for the 3 days

wished they offered some toiletries other than a mini soap bar and one mini bottle of shampoo for the cost of the room for one night

bright, clean and nice breakfast.

we were surprised to find out there were both a pool and exercise facilities on site

i really liked that there was free breakfast, parking and we had access to the pool and gym

the staff was great - the rooms are comfortable and clean. the gym was great too.

in room no glasses or cups or ice bucket no record of my reservation when i got there with two kids at 10 at night after a 5 hour drive i was lucky they had one room

good breakfast and great staff

none of the facilities were open due covid (pool/gym)

breakfast was good, however, i would have liked a larger variety of cereals, yogourts, etc

for a *** stay, it wasn’t bad at all. the gym, food, and room were all good.

to the virus, the pool and other facilities weren't opened for customers