only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

it has a bathtub and offers room service.

second the room service just took forever after ordered and paid

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

hotel itself is beautiful, the grounds are amazing; the location is fantastic and the pool/spa/ gym were great too

breakfast, beautiful views from the balcony and the hotel in general

drinks and bar food also very expensive

the spa was excellent and staff were

too many noisy kids & no quiet area in the lounges

not possible to have breakfast as the bar was closed.

location, cafe, restaurant and spa treatment all wonderful. friendly and professional staff.

we also booked spa treatments, which we were looking forward to, but had to cancel these as we needed to leave the

i loved the lounge, bar and restaurant area

the location is generally quiet and offers spa treatments with separate restaurant/bar and cafe-style breakfast/snacks

complimentary items in the room. room service. comfort in the room. friendly and engaging staff

parking was a bit congested

location was beautiful, staff were fantastic, good size room, bar & restaurants were great.

spa gets overcrowded and with shouting kids also the spa has several issues with tiles breaking off the walls in the steamroom, no door on

room was beautifully appointed and very spacious

excellent breakfast and good service

the breakfast was first class would definitely recommend this place to anyone looking for a short break

centre but quiet and good facilities including bar and patio

breakfast very good full english toast croisents porridge service cleanliness

tim greeted us at the reception, bar and at breakfast, great guy and couldn’t do enough for us and other guests to make our stay

we stayed for one night and eat for lunch, dinner and breakfast without faults

only reason i didn't have the full breakfast was i was still podged from the evening meal the night before

fortunately the bar was open and we enjoyed complementary drinks whilst waiting for a pizza delivery

breakfast was fabulous with a great selection

large rooms and plenty of area in the bar & restaurant to relax and have a great space

great food,warm welcome,upgraded on arrival,brilliant with kids and allergies

much to dislike, dinner was a little late and slow for our kids but we opted for casual dining the next night which was delicious and speedy

housekeeping was thorough, and the room service was prompt and polite

pillows could have been better, as offered no support and the wifi is intermittent.

the kids still talk about it now, staff are great, especially ethan from the bar

we used a lot of room service which was super quick and the staff were always extremely friendly

parking immediately in front of the hotel

had my own parking space reserved daily which made travelling in and around christchurch easier knowing that i

lively and fun bar and lovely restaurant

parking, bar service and restaurant. good atmosphere. central location.

pictures of the spa facilities were a little deceptive and no treatments were available to them being

lovely hotel , bright and airy reception , bar and restaurant, friendly staff.

ate in the restaurant first night, 1st class service and room service day 2 - excellent

the beginning of our stay until the end, all staff in reception, bar and restaurant were exceptional

breakfast isn’t the greatest

would have been good to have reserved a table in the bar as we had booked to eat and were told that people sometimes find the restaurant cold

from adam in the bar who checked us in, made sure we needed nothing more once we were shown our rooms, to the

big pub garden for kids to play in

very welcoming, lovely open fires fantastic breakfast and friendly staff

we loved the cosy bar and we had a really good meal in the evening and breakfast was great too

breakfast offered a good choice

the evening meal was very good as was the breakfast, the decor everywhere was perfect while the bar was a joy to sit in and have a late evening drink, lovely atmosphere

breakfast times are a little late...

breakfast was tasty and filling

the food in the pub for both dinner and breakfast was great

the food at dinner and breakfast was exceptional and all the staff were very friendly and couteous to both us and our dog

lovely light fires in the bar area

we had drinks and a meal in the evening and found the restaurant and bar to be busy but not noisy

a lovely hotel with extra special touches like robes, snacks and drinks! great breakfast too.

dinner wasn’t very nice, however breakfast was excellent

isn't a real issue but the parking at night would benefit from a couple of lamp posts, it was a bit too dark when we got there

we had a young baby so got mostly room service in the evening so was really good to have great food

there was no problem with wifi

wifi did not reach our

with a 3 charge on top for room service

the hotel, bar and restaurant staff are a dedicated team of people delivering everything for their guests

style bar with good prices for drinks and food

friendly people, great bar with nice dinner menu

breakfast was cooked and presented to perfection staff friendly and helpful

poor wi-fi in the bar and restaurant area

so maybe check that out if you are planning to stay with young kids

we had an evening meal at the pub and breakfast and it was absolutely delicious all bar and restaurant staff were friendly and very attentive

the wifi was annoying because of the requirement to send a letter to your mp

bar staff were obviously too busy during the day for greeting guests that were early

maybe a slightly bigger car park. but not really an issue as plenty of parking on side roads.

could really do with some bar snacks

for reception, if room service was available

the in room electronic menu was not working and remembering i had said i would be dining via room service she printed off a menu and walked it back to my room and took my order personally

room service was slightly sloppy but barely worth mentioning - all was lovely!

ly 50p which sort of makes it worse)

i especially liked the pool, steam and sauna facilities

love the hotel, especially sauna, steam room and spa pool staff were helpful and pleasant

literally everything. the room swimming pool sauna spa everything in general.

from the reception staff

nice and bright and very clean the staff was helpful and very friendly and it was nice to use the gym swimming pool and sauna and

the bar is well stocked and the food is generally to a good standard and doesn't hit the wallet too

the weather was terrible but the bar was full of people enjoying the entertainment singer shan̈non white

evening drink in bar in a great atmsphere

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

big the bar area feels cosy

bar had a extremely well stocked spirit collection

no playground or activities for kids

delicious food served in the restaurant and breakfast in bed in the morning

kids would have liked a more kid-friendly range of breakfast cereals

had thought that all our family would be sleeping in one room but in fact the kids had a separate room within our own little apartment which was much better than we expected

both breakfast and dinner were great, the train carriage was a hit with the kids and loved by all

the bar gets busy in the evenings towards end of week the table service at dinner seemed to go astray

bar after 11:00pm so if you go out for the evening you cannot get a drink

pity that the bar shuts so early.

breakfast, and rooms so comfortable

great kids menu

pool was a bit too cold.

pool area a nice change for the kids

it was very clean, spacious and had pretty good wifi which was great as phone reception was horrendous

the mini bar included was a lovely touch

the breakfast room, bar and spacious pub garden were a couple of minutes walk from the rooms

nice outdoor area with bar and pizza bar

a suite, but the bedroom was smaller than my kids standard king size

next to brockenhurst college so parents park in car park waiting for kids and generally a bit hectic at 9 and 4 but this is just a minor informative comment that

bed and smart decor, a private outside courtyard for guests where we had a drink from the bar & a coffee from our room,

the spa facilities and the menu variety

bed was very firm limited pool access for kids during half term

my only concern was that my room service trays arrived uncovered

location great. lovely old hotel. outdoor pool a real bonus

difficult for wheelchair user to navigate to outside swimming pool. no air conditioning

great location lovely staff early check in felt safe

parked on the road as not enough spaces and other people were blocking others in requested early check in which was accepted :) bed was comfortable soap and body wash was available in shower

carpark,excellent staff and service,value for money good wifi and good location for pubs and restaurants and bournemouth town centre 5mins

the wifi not always good in room

really decent. great size rooms. lovely location. great parking. just really decent

said there was room service

location is great with plenty of free parking

bar and restaurant needs some rejuvenation

very good bar and restaurant next-door ud83dudc4c

nice friendly staff in the bar & hotel reception

staff at checkin and in the bar very friendly

the bar & restaurant has closed down but that was a different company that pulled out when it

no breakfast

breakfast and location was amazing

breakfast was lovely

was helpful and very kind not only was he running the bar he was also the receptionist amazing guy

friendly staff- lovely breakfast.

we ordered room service and the food was really nice and fresh

the access to the gym, sauna, and indoor pool at the sister hotel was nice

able to use gym and pool at sister hotels next door

staff were super polite, the spa was lovely and the breakfast in the morning was very good

use of pool, sauna and gym in sister hotel was enjoyed by all of us

had to ask on a few occasions for a few things that were not automatically replenished by room service,

great to be able to use the other sister hotels, and the spa is definitely worth a visit

there is a good atmosphere in the bar lounge area

the bar staff look so miserable and where not very welcoming

bar staff extremely

the parking at this hotel was expensive £20 a day, breakfast was expensive @£14

the breakfast was very good and the staff very helpful

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

the staff were really friendly and very helpful, and the breakfast catered for everyone's tastes, and it was lovely

breakfast was amazing with fantastic gluten free range

the food was tasty and good value, and the breakfast choices excellent

very polite receptionist and bar staff

the kids loved the heated pool and car parking was very good too

no wifi in the room it didn t reach up to the 3rd floor

friendly italian bar man was incredibly entertaining and really made our experience of the hotel

no room service, no telephone in hotel room

confusion over early check in at 11am was painful as i had email ok from booking.com

room service was very poor

ground floor it was much better,the only thing that lets hotel down is that there s no cleaner room service just when your departing think they should look into that

room service never changed the bed sheets at all and just turned the quilt the other way around

lovely indoor swimming pool, bar area very nice overlooking beach

location, outside swimming pool is great, lovely and friendly staff

very poor wifi signal

friendly staff and kids love the pool

food service regarding kids meals was slow and the kids meals were often bigger portions than the adult meals

staff available in the bar in the afternoon

spa was very dated , lots of sand in jacuzzi kids shouting throwing things not relaxing

the swimming pool, also had a kids paddling pool next to it, was great for my 2 year old

it was slightly difficult to get anyone s attention at reception & bar area

kids makimg noise in the swimming pool also don't make it feel as a relaxing spa

everything rooms nice & comfy, breakfast was lovely plenty to chose from, near centre.

plus free parking, that's a bonus, plus location

on site 8 , limited spaces though, friendly staff clean comfortable rooms, 24hr bar, good breakfast available, not too far to town centre, would definitely stay here

when departing the hotel i was about 10 minutes later than check out and was asked kindly by staff to leave which was understandable i wasn t

downside was the wifi i could not get to work, but for one night wasn't really an issue.

i didn't use a swimming pool because swimming pool it is open from 01

bar was very disappointing having no beer pumps and only drinks in bottles

stay, especially drinking a glass or two of wine out on the sun trap of a patio, by the swimming pool

reception helpful , excellent location. got early check in no extra change free parking

swimming pool was fantastic

really pleased to be able to enjoy a late check out and grateful for the option to leave our bags on departure day

have been nice to have the option to order room service

what it seemed on pictures covid restricted but room could be cleaned especially with two young kids not breakfast on the room even thow states one staff on handling hotel and

mixed blessing - we were told wifi was available on a range of networks but at our room we could not join the hotel's, nor any

was comfy, there was a lovely bath in the single bed room, coffee machine and cookies, wifi was good, tv was

there wasnt any bar staff at night. that is my only complaint.

communication had to ask for the wifi code and read on website about available facility s at sister hotel but no information was

and there but boy do the staff make up for a few short comings food excellent room clean and tidy bar good selection for such a small bar and the staff

clean room good room service friendly greeting on arrival excellent breakfast.

pleasant bar and

used room service for meals and quality was excellent

was divine and the evening bar man was super and it was nice not to have back ground music so we could chat

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service, food wasn t available after 7pm if there was an event on

no idea if room service was an option

the mini gym was ok

feel the breakfast on offer was worth £12

the selection of breakfast was a bonus as my kids are fussy

hotel, the rooms, the bathroom, the gym were all clean

i ordered a meal from the bar which exceeded my expectations

super friendly staff, 24 hour bar, adults only, delicious breakfast,cheap parking!!

helpful nothing was too much trouble, the breakfast was excellent, certainly we will return, the bar was nice and comfortable, the gardens were lovely

friendly staff, bar open 24 hours and several different seating areas in which to relax

lift was great for the second floor, bar great for a night cap

bar could have been a bit more stocked , having said that you could walk to the sister hotel up the

ould get top ups at reception when needed), secure car

poor service and no room service

wifi connection not great in the bedroom but fine elsewhere

excellent location, helpful restaurant manager, good food. reliable wifi.

was great, staff were friendly, outdoor pool was warm enough for kids to swim in

clean comfortable bedding, good breakfast

they have 24 hour bar which was nice

towels lovely and quiet relaxed well ventilated warm great food breakfast very good friendly bar brilliant value for money

the room service was great and facilities were very

acceptable breakfast

loved everything about the hotel, breakfast, evening meal was delicious, beautiful room, and a very comfortable bed

clean. comfortable. great location. great staff. amazing breakfast.

we had an early check in which was much appreciated

positive, just we bit slow on breakfast service but ain’t we all :) i will defo visit again

the bathroom had a great walk in shower good free internet in the bedroom great choice at breakfast, well presented great atmosphere in the bar and at the outside seating staff were all so

bar area with super friendly staff

is beautiful hotel swimming pool spa nice view

great location, great facilities in the hotel

the swimming pool and the jacuzzi + sauna are amazing

yhe lounge bar beds shower breakfast check in and outl

netflix on the tvs was a great way for the kids to relax after a day on the beach

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

kids refused to sleep in the armchair that converts into a bed so i had to sleep in itud83eudd23

it would have been nicer to have this as part of the daily room service

the food in the bar area was incredible in fact probably the nicest club sandwich i ve ever eaten lol

pool could do with some maintenance, although very clean but tired

helpful and efficient staff, location perfect and excellent breakfast and comfortable lounge and bar

staff, like a ghost town for its size, no snacks apart from crisps, no room service even though stated in booking

no room service

came back to hoyle had a drink in the bar the bar man was

no room service or water in the room

room service only offered sandwiches, and no room service menu in the room.

couple min walk to the beach, 10 min walk to the casino and lots of food restaurants and town centre about 5 mins walk away

no room service

late check out at 11

wifi was problematic but this comment has been made on every single review i have given on booking

room service first class

ich most kids prefer)

heating and wifi

pullout sofa bed for the kids was so uncomfortable we all slept on the double bed

good selection of food on the bar menu, really good cooked breakfast in the mornings (excellent value for money) and very

that i didn't have more time to sit in the bar as it was a busy few days

really nice bar staff em and victoria

an extra rasher of bacon, a tomato and a coffee adult breakfast was £6 more than the kids breakfast

fayre and the main bar a bit dated

the girl serving in the bar is a credit to the hotel

spa was a good facility

connecting rooms made it easier to keep kids happy with their own tv and space

was in the annex and it didn't have wifi access, which was a little annoying, but wasn't too important for my trip

the pool make my son's eyes irritated

we had a spa treatment which was very relaxing and the staff were delightful and did an excellent job

still new, excellent breakfast, gym also ok.

wonderful comfy bed, the spa was amazing and staff and food excellent ,,

location used the sky bar, spa, gym and restaurant

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very

secondly, when we got the kids ready for the shower we see the shower glass door comes away, we called the person in charge

though i don’t think it would be possible a bath would have been great for kids as my daughter hatessss the shower she only had one the entire time we was there as she

expected to have family room for kids and parents, unfortunately we can’t find , we tried to booking 2 rooms unfortunately

1 minute walk which was perfect as having kids and lots of bags

family’s with kids etc, shocking from the hotel

kids loved the swimming pool which was nice and warm and the availability of free table tennis

really nice stay and great for kids we had awesome times there. good value for money

my room was spotless, comfortable, and beautifully designed, providing a relaxing space to unwind

we had room service one night and the empty plates were still outside the door when we checked out the

hotel has everything you need for a short or long break, bar, spar , games room, restaurant and a quiet lounge

i would have liked to have some room service options

also, a room service option with some hot sandwiches

excellent buffet breakfast

bed so comfy, lovely breakfast choices, gym

steep hills to enter the hotel, very hard to manage with kids and a stroller

perfect location, clean, comfortable, lovely breakfast and hospitable staff.

had duvets which i had to put away as too hot and found room to be stuffy with 2 adults and 2 kids but we worked around it

location was excellent, it was a 10 minute walk (with kids) to the beach and less than that to the cinema/bowling and many fine restaurants

closed to the sea . quite area.. breakfast was quite nice ud83dudcaf

i and my oldest son went to the bar at night