the gym was also not an option due to it being under construction

breakfast, no gym open ,or available hallway musty smells,,coffee maker useless

laundry and lift were not working

availability, late check out

gym was in construction, and the web did not mention anything

was also given a late check out when i requested for it

the gym facilities were average

reception staff and bar staff were friendly and helpful

it has a gym and laundry room, pool

the room was very spacious, i had 4 kids with me and they were able to have fun

have stayed here before, pool and patio is spacious

rooms were clean, nice bar on the premises

impressed with staff service, clean room & amenities, i even had a great workout at the in house gym

there was a broken down car in the parking lot, parked near the entrance

no towels on pool

indoor pool

free covered parking in the garage

the only thing that annoyed me a little bit was there were kids in the pool from about 3pm-till 8pm or later we checked at least 3 times & it was the same ppl in the pool

they have a indoor pool and only 20 minutes away from

a parking garage connected to hotel

the bed, amenities, breakfast options

slow elevator and pack the kids running playing in hall ways

we were traveling with small kids so we purchased a carbine man

pool wasn’t open due to maintenance.

the shuttle availability was very helpful

no water pressure in the bathroom, couldn’t give my kids a bath because it was so low

breakfast, snacks, dinner, bar, pool, gym, express check out

was there to meet my family who was visiting from michigan, we enjoyed our stay there, specailly kids enjoyed feeding fishes inside hotel

gym was disappointing

atmosphere. feeling of space in the lobby. staff paid great attention to kids.

pool was great

the pool was smaller than we imagined

gym facility does not have proper ventilation and some of the facilities are not working, like the

nice little gym

there's a laundry room and the front desk keeps quarters to help you out

good value for money. laundry service useful.

didn't like not having towels service and being told to bring my dirty laundry downstairs to change

room was equipped with midsized kitchen . very convenient!

not having a real breakfast

say they have breakfast but only have muffins and coffe

location and secure location for parking plus indoor pool was much appreciated.

we had breakfast both days delicious

breakfast needs a lot of improvement in flavor

friendly staff and breakfast was good pool was clean

breakfast looked excellent and a good number of folks staying at the holiday inn were taking

breakfast was great, staff was friendly.

we loved the free breakfast and the staff that worked in the dining area

there is a bar inside hotel and hot breakfast is served daily

the best part was the wings and bar area perfect when you get to the hotel tired and just want to relax after exploring houston and

get to the hotel tired and just want to relax after exploring houston and that it’s close to breakfast restaurants

we had pool view and spent much time there, also in early morning before the pool actually opened, we were

issue we had was being kicked out of the pool at 8:30 when the pool sign said 10:00

pool area and the breakfast setup was nice

pool area and the breakfast setup was nice

breakfast selection

small kitchen with some essentials in case you don't want to eat out was a nice plus

kitchen, dishes, bed, etc

breakfast was not that good

we wished the breakfast was served later :)

some supplies were not stocked in kitchen as should have been. fridge leaked water.

it's new & it had kitchen

location, good breakfast daily and a friendly staff rooms were very clean and housekeeping did a wonderful job

large room, good kitchenette and full sized fridge

wasn’t pleased with the pool being closed

the room was clean, the bed was comfortable and the breakfast was good as well

other than the fact that there still is no breakfast

there are no weights in gym...that was totally surprising. stand is empty.

the inside pool is not heated.

the pool was nice

budget friendly, excellent choice for single traveler and family friendly, excellent buffet breakfast in a bright open area

the size and kitchenette

breakfast was poor. only banana and coffee

breakfast was a packaged muffin and a banana, but i like both of those and they had coffee so i

breakfast advertised was very limited. no hot food.

the breakfast was the only thing.

breakfast was just a few muffins and cereal bars, we were expecting something more filling

much of a room service to speak about

the gym was gross not clean

amount of kids in the pool splashing everyone not able to relax on the pool beds

the gym

the hotel has a small gym but about 3 miles away is the terry hershey park with miles of trails

no proper breakfast

if they advertise breakfast, they should have breakfast

breakfast is just packaged muffins and nutrition bars, supplemented with fruit

they offered breakfast and coffee but i never tried it, good room and service for good value

complimentary breakfast coffee & snacks

sonesta claims they have a laundry facility

the most pathetic breakfast service for sure

the breakfast opened 20 minutes late and had no meat and rotten fruits

a better breakfast selection the entire stay was the exact samejuice, samecereal, same toast and cookies

staff is friendly, place is constantly cleaned, breakfast is great!

clean room, facility, and good breakfast.

breakfast was great

need more towels by the pool.

the location, price, and breakfast!

a room for 80 dollar per night, when i checked out, they charged me 54 dollars for one hour late check out without tell me anything about late fee penalty on my account

we got a suite and in the sofa bed the kids found a used condom

we went & bought roach spray, the sheets were filthy and when we asked for new ones she said that laundry was closed

how everyone that worked here,made sure,me and my kids was comfortable

the pool the breakfast and staff

the pool area clean restroom

wasn’t expecting a full kitchen and living room

suites are large, clean, and comfortable, and the kitchen well equipped with everything you need

the kitchen with all we needed was a plus

going on with no excuse and prior notice and no compensation for no common room and no gym

great location, affordable price and clean room with mini kitchen

the grab and go breakfast

i requested a late check out and they approved without any hesitation

i like the fact that it had a kitchenettes, the price was great.

i thought i was generally good value for money. i was given kitchen utensils without hassle.

and friendly employees, clean room, laundry facility, it's like a whole apartment

in the rooms with kitchen, minimum utensil and dish etc can be kept

very spacious room, big bed, kitchen included, laundry facilities.

room, bed bugs, unclean towels and during my stay never changed the sheets, they said they have laundry problem

the kitchen

very spacious room, big bed, kitchen included, laundry facilities.

decor in rooms, wifi is excellent, decent breakfast, lobby is clean and right, laundry was a bonus

i didn't get a chance to check the breakfast out due to all of the fun i have the night before

the property charged my card for a pet fee without me having a pet with me

seamless design and great customer service. even had a gym.

the lobby was clean and they had a gym and a pool.

great outdoor pool and fire pit to relax in

the bar not open

the room service was sub-par for this star level

gym closes at 7

have conversation , they do not freshen up the rooms during your stay if you need something from room service answer is come and get it

i loved the pool and the service

we also lived the rooftop pool

clean, convenient to the mall, pool was amazing and views were spectacular

walking distance and a mall across the street, great location, very nice place to stay, infinity pool and spa on the top floor

the staff, the room, the location, the gym, and pool area.

remodeling. pool not open

great location and love the mini kitchen in the room. was very clean as well.

pool closes to soon should be 12am it’s summer otherwise everything else rocks

good location, kitchen accommodations a big plus.

there were plenty of towels in the room and the kitchenette had everything you would need

did not like the breakfast needs improvement

the pool

loved the breakfast, great variety

the pool was clean and was maintained well

very clean beds were very comfortable, pool was very nice and the breakfast was good and finally the staff was very friendly

small kitchen didn't have any equipment

the kitchen setup and the room size

rooms are roomy and has kitchen in them.

small cockroach, kitchen sink was rusted, a cuple of stains in top of toilet

the cleanliness of the room, the size of the room, and the kitchen.

few options for breakfast.

at breakfast they was a roach and also in my room

the breakfast. they say it’s between 7 and 10 but by 8:05 there is only scrambled eggs.

the breakfast was good but you need to get there early to get the best choices

no pool access

was a little small and i wish there was an 'adults only' swim time maybe from 9-11pm because the kids were very loud, but it was otherwise wonderful

location, food, vleaningness snd gym

plenty of parking and the staff was friendly and professional

clean and comfortable room, helpful staff, 24/7 security patrol to protect property and parking lot, clean swimming pool, excellent

kids at happy hour sitting at the bar

outdoor pool very small

breakfast was good

pool was dirty. could not go in water which was disappointing as we had some downtime.

while in pool area i was asked for money by a bum

breakfast quite poor. swimming pool bed were old and some broken

breakfast is hot and has variety - one of the better complimentary breakfast buffetts i have had

overall appearance, nice rooms/ great breakfast/ friendly staff/ perfect location to

coronavirus policy wouldn't let me use pool or gym

was nice size, very clean, beds were comfy, breakfast was really good

gym is great the hot tub and pool are perfect and the rooms are so big its like a small

very clean,well organized,had a social hour with beer,wine and food. breakfast was great.

loud kids in the hallways.

this hotel was clean, the location was perfect for us, even the breakfast was good

i liked everything about it. location, breakfast options, room size.

they room was a great size loved that my kids was on one side and i was on one side

pool was very nice and clean

comfortable room and our kids loved the pool with a hot tub and drinking fountain

the breakfast was great and laundry & gym was a bonus 8 used both very clean

clean, there’s an indoor pool. easy access from or to the main freeway.

breakfast

better breakfast options.

i wasn’t very happy when i arrived and was told that i had to pay a $175 non refundable pet fee on top of the daily fee

“breakfast “ a cup of coffee and a muffin, if you’re early enough, is not breakfast!

rates keep going up,some of the staff have poor customer service,i wouldn't receive all of my laundry or wasn't able to receive clean linen during the day

breakfast was pretty basic looks like they give you wats left over not many options

the entire staff from the spa to the check in excellent overall

the spa did not email itinerary of services and the hotel couldn't confirm spa times

the coffee bar concept

the quietness, location and pool area.

i wish the coffee bar was out a bit longer

the space, lighting, kitchen

kitchen ran out of waffle mix that saturday and the friday morning breakfast sandwich looked a

hotel room was nice with large room with very comfortable beds. pool was very nice.

spacious, big tv, whole kitchen with appliances and dishware, couch, etc

pool....park......

the front desk girl and the laundry lady

breakfast was delicious

better breakfast items

the beds are comfortable, breakfast was good and staff friendly..

laundry machine and dryer were broken by the time we stayed, which was very annoyed because

the breakfast. the staff were very welcoming. very clean comfortable room and bed.

very good breakfast spread - as vegetarians we had a lot of options to choose from

breakfast was lacking

the bed was so comfy and the breakfast was amazing..

the breakfast was great and the beds were very comfortable

breakfast very well, big room and clean pool

the pool wasn’t open

pool closing at 10pm

three nights and had to bring our own laundry to and from room to desk to get fresh linens

the pool was closed due to remodeling. hopefully, next time is done

the bar had a very limited selection of drinks

to the excellent staff that helped me every second of the way & the manager he was amazing nice pool & hotel roll thanks for the

the fitness center was pitiful

late check out

menu (which does have variety), but they were out of items on the menu, and the bar too

my daughter and niece were really impressed and loved the breakfast and breakfast area

i didnt eat breakfast

the breakfast was cold and not very tasty.

staff in breakfast room allowed me to take breakfast even after i arrive late in the room and gave me good

loved the size of the room and my kids loved the pool plus the basketball court

the room was very nice, and i also love the kitchen.

front desk was notified so they wouldn't bill me and the did anyway, along with unjustifiable pet fees

the room, tv, kitchen accessories, convenience and bed were very good.

not any form of paper towling in the kitchenette

given a giant rolling laundry bin to move my bags into hotel

the rooms were clean and the room service was also amazing

the indoor/outdoor pool and hot tub

try the hotel bar for great drinks and conversation

large clean rooms. indoor/outdoor heated pool. hot tub. easy free parking. friendly staff.

the indoor pool

pool was closed

hotel was very claen room was cool and allthe employees great parking area was full but enjoyed my

pool and spa was a nice area to relax in

had a nice view of the pool from my

the towel bar fell off while reaching for the towel

the room had a kitchenette: electric stove, fridge, and a sink

the room, kitchen and bathroom have a nice design. fun retro looking fridge and microwave.

in poor repair, stove top not working, zero kitchen equipment, no kettle, only warm water, only very thin bed cover with additional blankets,

liked the kitchenette

kitchenette

people loitering in the parking lot

parking was right by the rooms for easy access. right next to walmart too.

they need more breakfast

there was no breakfast

untain in front), no breakfast offered due to covid, seemed like a cheap way out, missing hair drier, missing smoke

the pool and the energy great lobby

room was very comfortable and quiet, our stay was very relaxing and the pool was nice too

- gym is literally as followed : 2treadmills , 1 cross machine , 4 weights

no body lotion or bar soap

24 hour gym, pool, breakfast, staff, lots of great qualities

rooms, had at gym, was near where we went like 30mins tops i would definitely stay again no

there wasn't anything not to like. everything was great. it could of had more of a breakfast

very clean, good breakfast and excellent customer service!

special thanks to rukhsana, the breakfast sleep inn and suits westchase attendant

breakfast was great, bed was comfortable and room was clean to my liking.

the breakfast was hot and delicious and the staff goes above and beyond to make you feel welcomed

breakfast was good just wanted pancake makers for my kids. full kitchen, nice size room.

the pool was open and i love the late check out time

enjoyed the continental breakfast every morning

no room service

full size fridge and microwave along with full kitchen

wasn't a cookware set in the kitchen cabinet

the kitchen and internet were great

i feel the morning breakfast was limited. maybe adding some pancakes and more fruits.

the hotel is very clean, staffs are friendly, convenient location & breakfast is good.

laundry on site byo laundry detergent

the room had a pull-out sofa bed which was really nice for my kids

delicious hot breakfast buffet, and checkout time was noon

friendly staff, love the pool area

room was spacious, clean and had a great view of the pool

parking fees

the most frightening thing my kids and i experienced

the bed had all kids of scratches on the headboard

i love the fact that there was a pool for the kids but it was way to hot in there!

my kids and i were hurricane ida evacuees

it was real nice and clean the pool was clean the rooms were clean we didn’t have any problems

housekeeping done on request and gym is open 24 hours

like to encourage the maintenance staff to install a clock by pool area

pool needs cleaning

the pool needed a little clean had to much animals

great pool area, the hotel was fairly new and updated

parking lot trash, making or correcting room exchanges or bookings and last delegating duties to room service crew

i wish they had a breakfast that you didn t have to pay for

available bar & food

wasn t no clean towels i had to pay for washer powder and pay to wash and dry my towels no room service i would like a

didn’t get a chance to stay for breakfast, but i loved the accommodations of breakfast in the morning

need healthier options in breakfast area i think.

the need to start the breakfast

there was a small kitchen available for coffee and cold breakfast

i wish if they had good quality coffee and good quality bread for breakfast

pool was very stuffy.

even during breakfast there was someone there making sure things were clean

the staff was welcoming and cordial. breakfast was satisfactory.

lots of kids in the hotel

roon, tv, bathroom, breakfast and location

pool that i wasn't able to get in

location was good and close to family we were visiting. room was ok and pool was good.

was very clean , we had wanted a pool for our kids to swim in and staff put us in a room next to the

their pool is actually open

didn't eat breakfast

property was well taken care of the gym was super clean even the restroom next to the pool and the gym was super clean

location and gym

staff was excellent—friendly and attentive—and my 4-year-old absolutely loved the pool

the pool water was a bit chilly. a warmer pool would make the experience even better.

it has an indoor pool as well

they didn’t clean they pool after multiple attempts of telling them to clean it , and it never got clean still was green

bar soap provided to wash our hands is quite drying, but the lotion that is also provided does help

the cold weather, that we couldn't enjoy the pool area.

the hotel is clean, the pool is perfect for enjoying the beautiful weather in houston, and the bartenders are awesome

the 24/7 kitchen, the bar and beverage station at the entrance were also nice touches

gym awesome

easy to navigate the laundry services which are reliable and efficient

the reception area was simple and clean, and there’s a nice pool at the back of the hotel

wish they had a hot breakfast

the pool may need some lounge chairs for relaxing

and was expecting a little more when they said breakfast

no breakfast provided due to covid pandemic.

breakfast due to covid-19

old carpet, parking

swimming pool is a little small

i have requested room service 5 times in 2 days for someone to clean my room

everything especially the breakfast

great location. nice and simple. good for business travel. breakfast is worth for the money.

early check in was free

breakfast but very limited, as long as there is waffle, i am a happy camper

liked the quality and the fact that it had a small kitchen.

the breakfast was good, included the waffles

the breakfast was too simple

it was nice i reserved a room with kitchenette and sitting area and it was not in got

my only minor drawback to me is pool is not outside pool

breakfast prepared at the bar was great

bar was never open

was perfect only thing need to change is the pool it need a pool water warmer the pool

i picked the location because it had a bar. when we arrived the bar was closed down

at the hotel so i did not stay due to the fact that the hotel was not family friendly and i had kids

breakfast for the kids

rooms are very spacious! really nice pool (not big), hot breakfast - best check in ever by emily

pool side and there was no recreational facilities

kids running around upstairs all night

clean, pool, breakfast, gym

nice pool, hot tub works too

the food and bar area was great. staff also good.

nice exercise room, pool and ground areas. comfortable beds and quiet rooms.

the swimming pool was small, not proper for swimming. the workers look tired.

they also don't serve breakfast

no breakfast served. bad coffee

the breakfast

parking

the breakfast was very disappointing in that very little was offered

the beautiful kitchen we had too, with our room

i rented a room with two queen size beds and kitchen

enough space to park you car or truck

early check in

roaches in the kitchen they need to improve their pest control

kitchenette

the kitchen

kitchen had no kitchen utensils no coffe no breakfast..

full kitchen w/ a full size fridge, a 2 burner stove and a microwave

i loved the easy early check in at 630 am

kitchen, sofa bed, the amount of room you have, and the beds were very comfortable

easy parking. security. rooms had kitchen and sufficient space.

false advertisement of breakfast

like the fact it had a kitchen

kitchen floors (and to some degree, bathroom floor) was

only property out of about 10'ish that had their pool open

cleanliness, the laundry facility, the pool

very nice staff , ample food during breakfast. clean and quiet.

very clean rooms and pool!!

cleanliness, the laundry facility, the pool

the breakfast could be improved.

on the building is very poor the air-conditioners don’t work properly the dryer for guest laundry doesn’t work i could

breakfast needs more tea selections ;)

value for money and they have staff member making omelette and pancakes for breakfast

gym needs dumbbells

building with small but functional kitchen on the rooms

spout on the kitchen sink. should of came out further, so you don't get water on the counter.

room had mold in the kitchen area over the stove

i also love love love that there was a full kitchen

facet in kitchen area is no even close ro

hotel was clean n fresh. staff were very nice. breakfast was good.

like the pool

better security in parking lot. my dad's cadillac converter was stolen

the lady at breakfast took care of us like we were at home

breakfast was great. beds were comfy. also got to enjoy the pool

location was great. i did not eat breakfast here.

nice hotel, friendly staff, good breakfast options

pool was very small and they only offered an indoor pool.

friendly staff. clean comfy rooms. pool and gym + washing machines.

convenient location for my needs, economical, very clean and comfortable, nice breakfast.