lack of dinning in the bar itself.

no bar or restaurant open when we stayed so had to drive to the nearest town to find food

we had excellent fish -and-chips from next door,and keith invited us to eat them at his bar with his beer

the hosts were welcoming, you could go the public bar if feeling sociable or relax in the room which has microwave, kettle and fridge to store

although it only had a bar with no hot food it did have its own convenience store

staff gave us another key along with our room so we didn't have to keep going through the bar downstairs, which was great

lovely close knit little community ( from what we seen whilst using the bar facilities)

we had dinner and breakfast, and both were good-sized portions

we ate down in the bar that night, it was a pizza night, and gluten free was highlighted on the board when we walked

also there is a bar directly below so there may be the expected noise

the bar prices were quite expensive

accomodation was great, food was great, bar and beer garden were great and the hospitality team were awesome

good, but added to an already quite expensive stay, so we made use of our own well equipped kitchen in the cottage after

room comfortable bed,good size staff at the bar were lovely polite,friendly and helpful went out of there way to help food was beautiful nice

possibly first impression having to walk into the bar and karaoke was a little off putting but the rest of the stay was great

great breakfast great staff very good with the children

when i arrived the manager's family seemed to be hanging out in the lounge/reception area with kids running around, not very professional

the wifi in our room was 'connected with no internet' so kids used lots of mobile data

the breakfast is delicious, the bar area is very relaxed, the room i had was all i needed given the price i paid

the day manager was lovely as were the bar staff.

wht a fantastic team and amazing room and excellent bar

with the atmosphere, staff, easy check-in, lovely spacious room (even though standard), cool bar with bi-folding doors opening out to the street

the bar and restaurant area is always busy and has a great atmosphere

very professional sunday lunch was lovely bar area very welcoming and

super friendly staff, great beers and breakfast in morning was fab

bar menu was great and very reasonable

breakfast excellent, room clean and very comfortable excellent ensuite

excellent breakfast

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also good

amazing staff and location. breakfast was spot on too. would definitely come back!

staff are very friendly and the breakfast was very good

the range of real ales in the bar was excellent and well kept, the food was excellent, and the staff were all very friendly and

great breakfast great for children great for grandchildren great for grandparents!!

lovely pub/hotel with very friendly staff. great food and good beer. cosy fire in the bar too.

parking, good size twin room, comfortable bed, superb food, nice bar and great hosts

clean, well decorated. beautiful listed building with bar and restaurant on site.

easy parking

lon/strawberry)

wifi in the evening hours

cooks eggs for breakfast

breakfast excellent, plenty of choice.

after our meal we went into the main lounge bar which did have one fire on but i had to ask to have it topped up regularly

promote bar in the evening. i ended up at another pub. ensure tv connections are tight.

chef both for the evening meal and breakfast

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing that we'd been traveling for weeks

clean, comfortable bed and bedding! very accommodating for very early check in.

comfortable bed, large bathroom, free wifi, television in the room as well as a room service menu, which i love

wifi is poor, they run too many filters that block sites such as youtube

also i was unable to connect to the free wifi for the entire 2 days

really enjoyed the food especially the breakfast

great to have ev charging

lovely breakfast and hotel was decorated beautifully for christmas

great breakfast & fab restaurant

have tried other hotels for a spa / relaxing break but this comes out top every time staff very friendly

hot breakfast choices were excellent

also when i ordered room service i ordered a large bottle of still water which did not arrive

staff. breakfast location

breakfast was delicious and host was lush. location was stunning.room was very good and clean

the breakfast was delicious, and all the staff were very friendly

the full english breakfast was substantial, well cooked and very tasty, served with a bright smile by jo

the room was very comfortable, the bar has great character, and the breakfast was very good

food , quiet, tranquility, excellent gym, non racist staff, clean, courteous, the list endless

hotel rooms, swimming pool good size with slide and small waterfall feature, friendly snd helpful staff

a breautiful countryside / golf course location. the staff were excellent.

kids dominating the pool fooling around diving in splashing around no room to relax and swim also

loved the pool and spa

spa bath lovely

amazing staff spa bath

crisp and comfortable,all the home comforts,bed super comfy,spa bath amazing and fresh fruit was a lovely touch

ev charge is excessive but the staff were very accommodating and helped me connect my ev for

enjoyed the spa bath and the shower

great bar and restaurant and the room was really lovely - lovely outlook, good size, good bathroom

the breakfast was great

the staff were really friendly and the meals, (including the breakfast), were wonderful

breakfast was extremely good but mostly the staff were very friendly and welcoming

open plan eating and bar area with real coal/log fire

just a tiny bit dated in terms of furniture in restaurant and bar area

feel very clean large room that was tasteful decorated excellent pub grub in a very present bar , with great

cleanliness, room, atmosphere, breakfast, food, staff

beautiful location, clean rooms, great restaurant and bar area.

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

the bar served good draught beers and the menu was probably the best i have seen

nice atmosphere in bar and restaurant

the beer selection in the bar is good and the wolf ale is stronger than you may think

always kept the bar tidy and disinfecting

good bar with friendly staff and the food was amazing , some of the best i have ever had

the second day touring the northumberland 250, good location on the main road with lots of secure parking

easy parking, easy to access

had lost their wifi and you can imagine it takes them a few days to fix it

the rooms are above the restaurant and bar so it can get quite loud.

the staff were very friendly and accommodating allowing us all to check in earlier and have a late check out

probs only thing bring back sharer menu in bar that was

the need to order room service from the bar or reception, no way of doing it from the room.

on line check in was efficient- gym was decent, breakfast was very good with a good choice of hot and cold food

the pool jacuzzi steam room and gym were excellent

the large bar has a relaxed atmosphere, and the breakfast room looks great

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

the evening meal was delicious and breakfast was very good

the bar itself was lovely , food was absolutely gorgeous all home cooked and fresh and the prices very

the beds were comfy, tasty meals in the evening and breakfast ( locally sourced and vegetarian options)

staff, choice of drinks, and breakfast were all amazing

the food was excellent and we really enjoyed both breakfast and dinner

parking on site

location, really excellent food, friendly staff, generally great facilities, safe parking, overall

breakfast and location they met our expectations and also the service was excellent as the rest.

breakfast, service, staff, cleanliness and food were all excellent

rooms not directly above bar so very peaceful

nice location lovely staff nice bar and food

the bar & seating area were comfortable & so was the bedroom

there is a good bar reasonably priced with offers on drinks on certain

paid for an early check in as we arrived on an early flight

clean comfortable, bar meal was beautiful thank you

excellent service at breakfast

offer a pick up and go breakfast -even if just a coffee/ juice and a croissant for very early flights

room service had a great selection considering current times and was delicious

room didn’t have time for breakfastud83dude29

noise from the gym on the top floor until late

i will be back in a few week. breakfast room service was great ud83dudc4d

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will definitely go again

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

very accommodating for both us and the bairn, beds extremely comfy, rooms tidy and loved the fact kids were aloud in the

clean rooms good price value for money swimming spa all clean will go back and stay

very clean and spacious room, great that you can use the gym and pool for free!

swiming pool was a hit gor the kids

all food cooked to a high standard, rooms very spacious & comfy beds, facilities spot on, kids love the swimming pool, location great, plenty to do outside the hotel aswel as inside the

kids even commented

has arses flashed at me and 2 young kids

my kids are disgusted

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

breakfast was

generous breakfast, comfortable beds and helpful staff

will stay here again as bar great and good price.

late check out at no extra cost.

the breakfast wasn’t very warm on the buffet

very friendly service relaxing bar good food liked rooms with own entrance

with setting the bar so high, the breakfast- whilst adequate- was not superlative

evening food in the bar was also very nice

really lovely rooms and host. friendly bar too.

owners was lovely and welcoming even prepared to let us have an early check in if needed

day & as a family they did not offer children’s meals so had to pay full price for options the kids didn’t really

wifi connection wasn't available in my room, just one section of the bar but i'm only mentioning

free wifi

breakfast maybe a little earlier as travelling for work, but was a nice forced lie-in before

tv for a family room very small. food very expensive for the portion size. no kids menu.

golf course in hotel grounds

the adjacen 9 hole golf course & driving range were a bonus

clean wifi good and quiet

we were in was very comfortable and impeccably prepared too, with easy access to the reception, bar and restaurants

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was comfortable to relax after a nice meal and a busy day we also liked the fact

hotel was spacious with very friendly staff and had a decent bar too

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

good location for our event at exhibition park. good bar area. just what we needed and clean.

no bar yet not for familys but clearly states that.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

early to our early check in just on the off chance we could get in

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

nice little free breakfast bag

with lots of school kids/youth near the park etc

the bed was comfy room was clean staff very friendly good late check out

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

love the sandman , and the sharks bar

wifi took a little while to connect on my computer but worked straight away on my phone

gym needs massive improvement.

out asked for late check out at night as i wanted a nice sleep in i was then harrassed on my misses birthday on

room service food really good

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

was put in a disabled room stains on curtains and carpet and cracked tiles kids running about after 11pm

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

early check in for ihg members. room was spotless. check-in was fast and very helpful.

central location reasonable price great breakfast helpful staff allowed an early check in :)

night stay for a football match with our two kids

the beds are comfy and kids are happy

clean, good breakfast, lovely staff, big rooms

good food, bar and breakfast area within the hotel

room was small. no room service after 9pm

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

excellent location - great bar next door - friendly helpful staff

location was good and they had parking included and to top it off, they had a lift

we all enjoyed the pool and sauna / spa area

kids enjoyed it though

the layout was odd - no cosy bar area jacuzzi off not working but never spoiled our weekend .

great hotel, really comfortable and clean rooms. nice bar area and swimming pool/spa facilities.

son loved the pool and the gym

.everything except the breakfast

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

didn't have breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

the breakfast was extra but brilliant value for money a lot more than expected

the service at reception, restaurant and bar was excellent.

the breakfast is good with a lot of options (there is a buffet and a menu)

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

the lobby and bar of the hotel is very stylish and the location is very

exceptionally clean, good temperature, nicely decorated, comfy beds, room service available, pool facilities really

great with the kids

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

the kids were ever so upset

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

lovely room and offered upgrade and early check in

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

wifi was a little variable.

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

restaurant for breakfast was clean and tidy and again staff couldn t be more helpful, good options for

it has a large kitchen/living room and is equipped with everything you need to feel at home

efficient room service

gym, location breakfast

great location, lovely breakfast and amazing friendly staff

centrally located, quiet room and excellent breakfast.

of the breakfast was amazing, loved the 24hr room service and staff were extremely

there was a hairdryer, extra linens and pillows, tv and free wifi

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

an issue with a damaged grab bar in bathroom was dealt with very quickly

bar menu limited, would have liked more choices

late check out was very welcome

excellent location and late check out

used the spa facilities and enjoyed the breakfast alot

with all i needed including iron, ironing board and hairdryer plus good quality tv and free wifi

i didn't realise that there was a pool

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

about the property was brilliant we had time at the spa with the kids and was brilliant

complimentary late check out of 12pm

the staff were excellent and the early check in was much appreciated.

ordering room service was a breeze and there were plenty of options

it s very very clean every part of this hotel even my kids love it here

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

20percent off dinner was very nice and breakfast was fresh and tasty

station

customer service, from reception to bar to breakfast staff

the view was phenomenal, the room service was spot on!

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

very modern & staff were lovely. the food was really nice! & the room service was quick

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

we had a late check out and they also looked after our cases

d has been every time i ve stayed here).

there was no room service even though it said it was available on the website

spacious room with all mod cons

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

the breakfast was very good with plenty of variety for all tastes and dietarys

the rooftop bar was an unexpected bonus with the best views over the town and tyne

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

who runs the breakfast service at the hotel is excellent

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

bar was very quiet as it was out of season, but there was a good range of beers at reasonable

food from the bar outstanding, speciality was pizzas and the cooked breakfasts were to die for

excellent comfortable room .superb bar with friendly staff

stay - loved our very spacious, comfortable room, the staff were friendly and helpful and the bar was warm and welcoming

there was no noise from the bar at all and it was nice to open the curtains in the morning and see the sheep in the field

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

excellent location, nicely refurbished and bar on site

location, managed to get an early check in and got parked at the rear of the hotel

been coming here for a number of years and the osborne never disappoints: nice rooms, a great breakfast, friendly helpful staff, and great value for money

very friendly, and helpful, thank you (a special shout out to night staff steve who manned the bar on our return to the hotel after our arena riverdance show)

our rooms were clean, the beds were comfortable, and we each chose individual breakfast requests at our pre-arranged timeslot (a tasty start to the day for our return home)

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

staff were very pleasant and helpful the breakfast great

packed breakfast, great customer service, clean and quiet room, highly recommended.

you can have a continental breakfast which consists of cereal fruits pastries tea and coffee if you want

there's a very good bar on site if you fancy a drink or a bite to eat

the free breakfast and the free parking in an area where there is none

very helpful staff. took our temperature on arrival. delicious breakfast. fantastic location.

option for room service and a pub downstairs

the breakfast was a good plus and we loved the room service

breakfast was very pricey!

lift to 1st and 2nd floors, the food, the room, on site parking, friendly/helpful staff etc

breakfast the next morning was very good

couldn't get through to room service.

parking a bit limited with a battle spaces , but that s nit picking !

the location, parking, comfort and overall quality and high standards

breakfast was amazing and the hotel was beautiful

careful when parking round the back of the hotel

very clean and well laid out and the kids had separate single beds

we managed to get a parking spot but there are only 3 parking spaces outside of the

mattress and pillows were very firm for my liking and bar selection is limited

the bar downstairs was very nice with a tv and sports, good value for money

city clean friendly staff lovely breakfast and bar areas nicely

parking and access, great location for getting into town and great value for money

had a very pleasant stay, even though our room was in the carlton above the spy bar we knew what to expect in reference to some noise, this did not take away from our overall

very friendly staff, the breakfast was excellent. great location, easy parking.

great location, friendly reception, perfect parking

recently refurbished easy parking ev charging easy walk to city centre

breakfast very good location was close to wedding at exhibition park

room nice, breakfast ok, bed big and confy

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

there is also a mini gym and mini starbucks coffee bar

room during week only weekend so if like us you stay during the week you have to find alternative spa

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

also they had kids and you could hear

beautiful hotel quality food .leasure spa , beautiful

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

great size room. very welcoming staff. superb food and good bar prices.

bar prices very reasonable and food choices good

bar staff great

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great breakfast and hotel is in a quiet and safe location.

breakfast options were perfect

the breakfast is delicious

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

heels downstairs there is a bar where loud music and a drunk client prevent any rest

great bar with great prices, we even received a free drink on checking in

the drinks are the bar and cheap as was the cost of the room

beautiful views, plenty of character and ample parking

parking , very quiet at night

friendly helpful staff and a great breakfast

there's ample parking and the location and views are fabulous

location and plenty of parking

historic house with great facilities

gym and pool needs seriously updating

golf course was very long and buggies were not available

needed enjoyed the spa the food was tasty, we had our breakfast sat in the window overlooking the golf course and watched a deer running past

very long day and too tired to walk outside to the on-site pub so i ate from the bar